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All 40 Springfield hotels

Fairfield Inn Springfield

2.5 of 5 Hotel   |   3446 Freedom Drive, Springfield, IL 62704
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Ranked #14 of 40 Hotels in Springfield
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22 reviews from our community

Traveler rating
    10
    8
    3
    1
    0
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5
3
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9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Excellent hotel, newly updated lobby and rooms. Nice tv(39in). Terry was very helpful and went above and beyond to make our stay more comfortable. It was confusing getting to the hotel and he explained exactly how to get back to the interstate.

Was this review helpful? Yes
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate you taking the time to complete a survey regarding your recent stay with us. Meeting and exceeding your needs is very important to us and we are pleased to hear that you enjoyed your visit to our hotel. I agree it is a little confusing with the interstaes around this area! Terry is one of our finest staff... More

Fishers, Indiana
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We'd gravitated away from Fairfield Inn over to Courtyard in the last couple years, after most of our experience was that Fairfield Inns were badly in need of updating and Courtyard had recently done so. After reading that this Fairfield Inn had been updated, we decided to opt for this hotel instead of the nearby Courtyard. Between the complimentary breakfast... More

Was this review helpful? Yes
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate you taking the time to complete a survey regarding your recent stay with us. Meeting and exceeding your needs is very important to us and we are pleased to hear that you enjoyed your visit to our hotel. Satisfaction is a strong focus of our management team and we discuss guest comments daily. We will certainly address your... More

Durand, Illinois
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has been remodeled in the past 3 years. Very nice place and close to the highway, and attractions. Service was very nice and helpful. I would come back again, if you get here early enough the give chocolate chip cookies out.

Was this review helpful? Yes
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

Thank you so much for the kind words! We here at the Fairfield work hard and strive for good comments like yours. The next time you come stay with us, let us know. We will save a cookie for you. More

Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The thing about FFIs is that if you've seen one, you've seen them all. This property breaks the mold slightly. The lobby is all redesigned and looks very nice. Otherwise, it's the standard (which is a good thing). Staff was friendly. Breakfast is the norm: hard-boiled eggs, waffle maker, cereal, toast, yogurt, sausage and eggs. Pool was warm enough to... More

Was this review helpful? Yes
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate the kind words. I do apologize for the pool. We have addressed the problem about keeping an eye on the pool. In the future if you stay with us again, the problem should be resolved. Again, we at the Fairfield work hard and strive to achieve good comments such as yours More

Watertown, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 15, 2014

The room had new carpet as well as the hallways. The front common room was updated and looked very nice. The issue for us was that as soon as you entered you were overcome with the smell of pool chemicals. It got worse when we entered the elevator. We were not sure what the smell was but none of us... More

Was this review helpful? Yes
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Fairfield Inn Springfield, we apologize for the bad ordor experience you had at this hotel. 100% Satisfaction is a strong focus of our management team and we discuss guest comments daily. We have since fixed... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

The people here are so nice and accommodating. They helped me through my nightmare of having lost my wallet while I was traveling by myself. Carlos was especially helpful. He quickly got me a room for another night while I was crying hysterically and he spoke to me in a calm voice. He definitely went above and beyond with regard... More

Was this review helpful? Yes 2
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate you taking the time to complete a survey regarding your recent stay with us. Meeting and exceeding your needs is very important to us and we are pleased to hear that you enjoyed your visit to our hotel. I personally have singled out Carlos and have given him accoloades on going above and beyond. Guest Satisfaction is our... More

Wisconsin
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 28, 2014

We stayed at this hotel for one night on our way home from New Orleans. The room was a little small but adequate for a one night stay and certainly was clean. It looks like this may have been an older hotel that was updated. The update has been done well but the bathroom was still small (not much you... More

Was this review helpful? Yes 1
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate you taking the time to complete a survey regarding your recent stay with us. Meeting and exceeding your needs is very important to us and we are pleased to hear that you enjoyed your visit to our hotel. We appreciate that you noticed our update! Unfortunately, you are correct there is not much we can do about the... More

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed July 24, 2014 via mobile

I was impressed with how cleqnit was. It looks like they just finished some renovations. The staff was very kind and helpful. The only issue was the pool area was not well ventilated and the chlorine was so strong it made our eyes burn.

Was this review helpful? Yes
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate you taking the time to complete a survey regarding your recent stay with us. Meeting and exceeding your needs is very important to us and we are pleased to hear that you enjoyed your visit to our hotel. You will be happy to know that, as a result of guest feedback like yours, we have implemented the following... More

Villa Hills, Kentucky
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2014

Very clean, comfortable and nice contemporary decor. Good, extensive, hot breakfast buffet (except for sausage swimming in water). Minor problem: Hot tub could not be adjusted and was too hot according to thermometer. Only complaint: sink area in room was cramped for one person, let alone a family.

Was this review helpful? Yes 1
Joe G, General Manager at Fairfield Inn Springfield, responded to this review

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.You will be happy to know that, as a result of guest feedback like yours, we have implemented the following change. We have adjusted the hot tub temperature where it... More

North Carolina
Top Contributor
158 reviews 158 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 24, 2014

As a Marriott Gold member, I stay at a lot of Marriott's on my company's nickel and on my points. This is a wonderful hotel, new upgrades makes this place clean, neat, trendy, and very well run from the front desk to the attendants at the breakfast bar. First place in a long time that had truly delicious scrambled eggs... More

Was this review helpful? Yes 1
Chris N, General Manager at Fairfield Inn Springfield, responded to this review

We appreciate you taking the time to complete a survey regarding your recent stay with us. Meeting and exceeding your needs is very important to us and we are pleased to hear that you enjoyed your visit to our hotel. If you have a moment and are willing to share, I would greatly appreciate the names of any employees that... More

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Additional Information about Fairfield Inn Springfield

Address: 3446 Freedom Drive, Springfield, IL 62704
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Springfield 2.5*
Number of rooms: 62
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Also Known As:
Fairfield Inn Springfield Hotel Springfield
Fairfield Springfield
Springfield Fairfield Inn

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