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Sleep Inn Springfield

2.0 of 5
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3470 Freedom Drive, Springfield, IL 62704
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Sleep Inn Springfield
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Ranked #27 of 40 Hotels in Springfield
A recent review
4 of 5 stars Reviewed May 3, 2015
badger2773 Chicago, Illinois
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49 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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IL
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We made a recent reservation at the Sleep Inn and knew we would be arriving late. We checked in at the front des shortly after midnight and got our room keys. After lugging our bags up to the third floor room, we inserted the key card only to find out that the door was locked from the inside and the... More 

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TMIHospitality, Manager at Sleep Inn Springfield, responded to this review

Dear Grun67, Thank you for taking the time to review your stay at the Sleep Inn Springfield. I'm terribly sorry for the negative experience you had at our hotel. I have shared your comments with my staff to ensure that any deficiencies are corrected. I hope that we will have a chance to make up for this on your next... More 

Royal Oak
Level Contributor
4 reviews
2 of 5 stars Reviewed June 16, 2015

The only good thing about this place was the breakfast and the shower. We found a hairpin in our empty coffee pot. When we brought it up to the front desk, the attendant asked if we wanted her to clean it!! Huh? There were dead bugs on the window sill and stains on the bedspreads. Could hear every step from... More 

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TMIHospitality, Manager at Sleep Inn Springfield, responded to this review

Dear Madeline W, Thank you for taking the time to review your stay at the Sleep Inn Springfield. Please let me apologize for the lack of cleanliness and service that you received while you were our guest. This is certainly not the impression we want people to have of our hotel. I will speak with my staff to ensure that... More 

Overland Park, Kansas
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed May 7, 2015

I was very disappointed in the quality of this hotel. Definitely not up to par. The room was stuffy and smelled--desk clerk gave me a spray bottle of air freshener. Walls must be paper thin--could hear every step taken in room above. Close to railroad tracks--heard noisy train every times during the night. Lamp shades needed replacement. Hall carpet was... More 

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TMIHospitality, Manager at Sleep Inn Springfield, responded to this review

Dear Lou R, Thank you for taking the time to review your recent stay at the Sleep Inn Springfield. I'm very sorry to hear that our hotel did not meet your expectations. Your feedback will be shared with my team to ensure that any deficiencies are corrected. I hope that we will have another chance to exceed your expectations on... More 

Chicago, Illinois
Level Contributor
295 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 stars Reviewed May 3, 2015

Start to finish, we had nothing to complain about. We checked in with the friendly manager on a Friday evening, and found our room to be recently renovated with new furnishings and decorations. We knew this was an older Sleep Inn when we saw the brass fixtures in the bathroom, but you'd never know beyond that because it is so... More 

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Mattoon, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed March 2, 2015

We have stayed in this hotel several times over the past 2 years & it has always been quality--one of the reasons we chose it again. I was scheduled for surgery 1st thing on the 1st day of our stay which required TWO anti-bacterial showers, & because of my physical limitations I had to have a step-in shower, no way... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Sleep Inn Springfield, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback from your recent stay at the Sleep Inn Springfield. I'm very sorry to hear about the condition of your room. This is absolutely not acceptable. I have shared your comments with my housekeeping staff to ensure any deficiencies are corrected. However, if you would like to... More 

Peru, Illinois
Level Contributor
211 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed January 18, 2015

Was on a small vacation to Springfield and wanted to stay somewhere cheap so I found this place. The room was very clean and the bed was very comfortable. The temperature in the room was good enough to where I didn't need the heat on. The walk-in shower is nice as I don't take sit down baths very often. The... More 

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1 review
5 of 5 stars Reviewed January 13, 2015 via mobile

We had to attend an orientation and rented three rooms. Josh, manager, was VERY helpful and locked in a price for us and did a cash hold for the rooms. Everything (cleanliness, rooms, and even the breakfast) was more than I truly expected.

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Bradshaw
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed December 1, 2014

Someone posted on "tips" that they don't have an elevator. That's a lie, just stayed there and they do. It works fine and its a nice motel for price. They do have smoking rooms also. Very good location, wal-mart is just across the street and lots of restaurants very close.

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Southern Illinois
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 17, 2014

The motel rooms could be quieter but we slept all right. It would be helpful if they could add the new Fox Sports 1 network so that more sports will be available - especially playoff games some of which are only available on that network. Josh Haywood especially gives great customer service but general good service is the pattern. Everyone... More 

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TMIHospitality, Manager at Sleep Inn Springfield, responded to this review

Dear Lovebirds828, Thank you for reviewing your stay at the Sleep Inn Springfield. I'm glad you enjoyed our friendly staff, complimentary breakfast and business center. We appreciate your input about our TV channels. We hope that if you return to the area, you will allow us another chance to host you. Sincerely, Jessica H. General Manager More 

Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 14, 2014

Front desk folks very personable. (If you discount grump that works 3rd shift...everyone else being exceptional makes up for him)... Train was a surprise but it was fun to guess how long it would be....thanks to them that they didn't need the whistle/horn in that area. This location was great. Motel clean and very well maintained!!!

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