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All 40 Springfield hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
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41%
Ranked #25 of 40 Hotels in Springfield
A recent review
4 of 5 stars reviewed 4 days ago
MeganneK London, Canada
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75 reviews from our community

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    21
    15
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
London, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for a work trip, enjoyed my stay here! It is a basic hotel but I would stay here again just for the beds, they are very comfortable. I had a great sleep! The breakfast area is small but the breakfast is good.

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Oklahoma City, Oklahoma
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Could not find a room in St Louis on a Saturday night of Labor Day weekend due to ballgame AND car race. Stopped by a Sleep Inn in Granite City, who made a reservation for us in Springfield. Got there at 9:30 pm and they made us welcome. Great bed and no highway noise. Kudos and many thanks to both... More

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Peoria, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We planned to visit the Lincoln sites on Labor Day. As a last minute decision, we decided to go over the night before and spend the night in a hotel so the kids could swim in the pool. The "heated pool" as it states on their website. Upon arrival we immediately got into our swimsuits and headed down to the... More

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Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your review.I'm terribly sorry for the inconvenience at the pool. Sometimes things happen that are out of our control.We had a gasket go out of the filter, which caused us a huge leak and required it to be turned off to allow the glue for the gasket to dry.... More

Cincinnati, Ohio
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay at Quality Inn and Suites, Springfield, IL. The motel was very quiet, the rooms clean and the beds comfy. I also liked the fact that there was a recycle bin in the Lobby - we recycle at home and feel guilty throwing recyclables away while on vacation. The breakfast was scrambled eggs and sausage patties, along... More

Was this review helpful? Yes
Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your review.I'm pleased to see that you enjoyed our accommodations.Thank you also for your patronage! I will share the review with my staff and we hope to see you again in the future. Sincerely, Rodney M. Gneneral Manager More

New Ulm, Minnesota, United States
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We like to stay at Choice Hotels. Our room was clean and comfortable, but after a day of driving and a late supper I wanted to relax in the pool. It was COLD! I managed to stay for 15 minutes, but never really warmed up while swimming laps. The spa felt hot after the cold pool; and it was a... More

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Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a review for our hotel.I'm please to see that you enjoyed your stay.Due to the excessive humidity and heat , a majority of the guests had requested we lower the temperature of the pool water for a cool down from the heat. I will be monitoring this closely and... More

Cleveland, Ohio
Top Contributor
96 reviews 96 reviews
52 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just a five minute drive to the fairgrounds, we stayed at Quality Inn & Suites this past weekend while we attended the 2014 Illinois State Fair. It was a straight shot to the fairground and couldn't have been easier to get there and back. Quality Inn is one of the type hotels we like to use: good value for the... More

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Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear TravelWriter, Thank you for taking the time to leave your review!I'm pleased to se that you enjoyed your stay.The staff and I hope you enjoyed yourself while in Springfield, especially at the state fair. We thank you for your patronage and look forward to future stays. Sincerely, RodneyM General Manager More

Arkansas
Top Contributor
71 reviews 71 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed July 30, 2014

We always use choice hotels , usually Comfort suites for our family of 5 but have stayed in a few quality suites , we showed up and the room was super hot , the air was turned off , turns out the air didn't work , they moved us to a new room , the air was off once again... More

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YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Guest - thank you for taking the time to post a review. I'm glad you had a pleasant stay and hopefully you will give us another chance if you decide to come back through this area. We have replaced the dehumidifier in the pool room with a steep expense but had to be done to satisfy our guests. We... More

Troy, Michigan
Top Contributor
53 reviews 53 reviews
21 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed July 21, 2014

This was a wonderful location near I 72. It is adjacent to a shopping center with a good variety of nearby restaurants (next to Bakers Square and near Los Rancheros Mexican). The room was quiet, clean, and reasonably priced. Hotel staff payed special attention to selecting a quiet room away from the elevator. Hot breakfast selection good: scrambled eggs, sausage,... More

Was this review helpful? Yes 3
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm pleased to see that you enjoyed your stay.I will share your review with the staff so they can see that all of their effort and hard work have been recognized.We appreciate your patronage and look forward to your next stay. Sincerely, Rodney M General Manager More

Huron, Ohio
Top Contributor
134 reviews 134 reviews
92 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed June 19, 2014

Service was spot on. Hallways smelled of smoke, room was decent but in need of deep cleaning, update and a proper height desk chair. The coach in my King Suite was in need of cleaning too. Breakfast was typical. A/C seemed to be struggling and there was no "fan on" option. For the price paid, I feel the value was... More

Was this review helpful? Yes
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Guest - thank you for taking the time to post a review. I'm glad you had a pleasant stay and hopefully you will give us another chance if you decide to come back through this area. We have replaced our ptac units for optimal climate control. We have a renovated hotel and our breakfast is in full compliance with... More

Ewing, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014 via mobile

I am in Springfield at least twice a month and I always stay at the quality inn and suites, the lady Latoya at the front desk is very nice as well as the rest of the staff, the staff cooked out one night and shared there cook out with me, and being away from home so much, it really was... More

Was this review helpful? Yes 1
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Brenda - thank you for taking the time to post a review. I'm glad you had a pleasant stay with 5 stars and we look forward to hosting again when you decide to come back through this area. We appreciate your feedback and have shared it with our staff. More

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Additional Information about Quality Inn & Suites

Address: 3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn

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