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Quality Inn & Suites

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3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
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Quality Inn & Suites
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94 Reviews from our TripAdvisor Community

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Traveler rating
    25
    18
    24
    17
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (94)
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    (27)
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PA
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was nice and clean. Went to bed and it reminded me of the old sway back horse you saw on the Three Stooges. We were on a 2 week vacation and this was the worst night's sleep we had of the 15 different motels we stayed at. The bed was uncomfortable and the fitted sheet kept coming off... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

My family (spouse, child, two dogs and myself) stayed here a couple of days to tour Springfield. It's a short drive from downtown where the majority of attractions are and close to a mall where picking up amenities you might need is easy. The room was basic but clean and had standard amenities. But, our dogs got to stay, there... More 

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Little Rock, Arkansas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The superior service started at my checkin with Danny, who made sure everything was done correctly. Later in my stay the manager wanted to know how my stay was, and the desk clerk Jenna was very informative and gave good suggestions on places to visit, eat, etc. The indoor pool was sparkling clean, AND had handicap access in and out.... More 

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Mount Carmel, Illinois
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 19, 2015

The staff was amazing! Very friendly and helpful. Not a plush hotel by any means, but very comfortable and worth the money. The chairs in the room were not very comfortable at all. The bed slept nice, a little too soft for me, but that's a personal choice. Nice pillows, a/c, water pressure. Free wifi was slow so I used... More 

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Florissant, Missouri
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 18, 2015

The room was good size, warning to all if you if you get a smoking room be prepared they are very pungent. The location was good close to everything but there were several issues with the room. Coffee pot leaked, tiles in bathroom were loose and coming up, desk chair was falling apart, only the top plug worked in any... More 

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Illinois
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 16, 2015

This was the hotel that was provided when I was interviewing for a job. It is surprisingly quiet for being near two major roads. It was well appointed, nicely decorated, and the staff was very polite. It is close to Target and many places to eat.

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Portland, Oregon
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed April 26, 2015

We spent two nights here. It was a nice motel. Nothing special, but nice. Clean rooms, adequate towels and other basic amenities. It did have two chairs at a desk, which is a plus for my wife and I each having our own laptop. The breakfast was scrambled eggs and sausage patties, along with the usual stuff. We enjoyed their... More 

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Dronfield, United Kingdom
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 25, 2015

This was an excellent hotel with all the facilities we needed. The guy on reception was very helpful and polite. Breakfast choices were very good and the staff really pleasant. The hotel is convenient for restaurants and near to a good shopping area within walking distance. The only bad point was noise from the room above late at night.

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Springfield, Illinois
2 reviews
5 of 5 stars Reviewed April 20, 2015

Better than any hotel I have ever stayed at. Rod, Patricia, Jenna and Dave at the front desk are all fantastic. The hotel is very clean and I particularly enjoyed the free continental breakfast and the swimming pool.

Was this review helpful? Yes
Kansas City, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 13, 2015

We recently stayed at this hotel to see the Lincoln sights. The first night there I was awakened when I felt something crawling in my ear. I got up to see what it was and we found small bugs hiding in the seams of my pillows and my husband's. When we called the front desk girl to the room to... More 

Was this review helpful? Yes 1
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm sorry to see that you were unable to stay. Let me start by saying that all of my back of the house staff are thoroughly trained to inspect for bed bugs and do this after every single guest checks out.The morning after your departure, we had our pest control company come in to evaluate the room... More 

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