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Quality Inn & Suites

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3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
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91 reviews from our community

Traveler rating
    24
    17
    23
    17
    10
See reviews for
25
24
7
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (27)
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Mount Carmel, Illinois
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff was amazing! Very friendly and helpful. Not a plush hotel by any means, but very comfortable and worth the money. The chairs in the room were not very comfortable at all. The bed slept nice, a little too soft for me, but that's a personal choice. Nice pillows, a/c, water pressure. Free wifi was slow so I used... More 

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Florissant, Missouri
Top Contributor
50 reviews 50 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The room was good size, warning to all if you if you get a smoking room be prepared they are very pungent. The location was good close to everything but there were several issues with the room. Coffee pot leaked, tiles in bathroom were loose and coming up, desk chair was falling apart, only the top plug worked in any... More 

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Illinois
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the hotel that was provided when I was interviewing for a job. It is surprisingly quiet for being near two major roads. It was well appointed, nicely decorated, and the staff was very polite. It is close to Target and many places to eat.

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Portland, Oregon
Top Contributor
107 reviews 107 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent two nights here. It was a nice motel. Nothing special, but nice. Clean rooms, adequate towels and other basic amenities. It did have two chairs at a desk, which is a plus for my wife and I each having our own laptop. The breakfast was scrambled eggs and sausage patties, along with the usual stuff. We enjoyed their... More 

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Dronfield, United Kingdom
Top Contributor
80 reviews 80 reviews
35 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was an excellent hotel with all the facilities we needed. The guy on reception was very helpful and polite. Breakfast choices were very good and the staff really pleasant. The hotel is convenient for restaurants and near to a good shopping area within walking distance. The only bad point was noise from the room above late at night.

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Springfield, Illinois
2 reviews
5 of 5 stars Reviewed 5 weeks ago

Better than any hotel I have ever stayed at. Rod, Patricia, Jenna and Dave at the front desk are all fantastic. The hotel is very clean and I particularly enjoyed the free continental breakfast and the swimming pool.

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Kansas City, Missouri
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2015

We recently stayed at this hotel to see the Lincoln sights. The first night there I was awakened when I felt something crawling in my ear. I got up to see what it was and we found small bugs hiding in the seams of my pillows and my husband's. When we called the front desk girl to the room to... More 

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Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm sorry to see that you were unable to stay. Let me start by saying that all of my back of the house staff are thoroughly trained to inspect for bed bugs and do this after every single guest checks out.The morning after your departure, we had our pest control company come in to evaluate the room... More 

Belleville, Illinois
2 reviews
4 of 5 stars Reviewed March 20, 2015

Found them with no advance registration. Clerk very helpful. Got the type room we wanted with no hastle. Have been to Quality Inn's before and always satisfied. Manager very helpful in A.M. Appreciate the friendliness shown to me and my husband.

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm pleased to see that you enjoyed your stay and glad to see that you found our hotel without advance reservations. We enjoyed accommodating you and look forward to your future stays. Thanks again for your patronage! Sincerely, Rodney M. General Manager More 

Fairland, Oklahoma
Top Contributor
111 reviews 111 reviews
45 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 17, 2015

We booked our room on choice website as we always do, expecting a one bedroom suite. We did not we got 2 beds and a couch. We paid $10.00 extra thinking that we were getting an extra bedroom oh well. Other than that and having to go get our keys fixed because they would not work 3xs up and down... More 

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thanks for taking the time to leave your review. I'm pleased to see that you enjoyed your stay and look forward to accommodating you in the future. Thank you also for your patronage! Sincerely, Rodney M. Genereal Manager More 

Jerseyville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

My family stayed at Quality Inn & Suites this weekend and had a great experience. The hotel is an older hotel but has been remodeled recently, and the customer service was the best I've experienced. We would definitely stay here again.

Was this review helpful? Yes 1
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing our hotel to accommodate your needs.We appreciate it also that you have taken the time after departing to leave such a nice review regarding your stay.The staff and myself enjoyed hosting you and your family and look forward to your future stays. Sincerely, Rodney M. General Mnager More 

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