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All 40 Springfield hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
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Ranked #24 of 40 Hotels in Springfield
A recent review
3 of 5 stars reviewed 1 week ago
flynomore Florence, Kentucky
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79 reviews from our community

Traveler rating
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    23
    15
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Florence, Kentucky
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

No surprises. A decent rate but a well worn property. It always amazes me that they still build these type of hotels out of wood. The whole building creaks and squeaks. Furniture was pretty worn. Room was clean and staff was very friendly. This is a decent place if you just need a place to sleep.

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Your correct, our building isn't new, but the renovations are, the management is , as well as the staff.Were pleased to see that you found it clean and comfortable. Thank you for your patronage. Sincerely, Rodney M. General Manager More 

Fort wayne
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Our breakfast was not good. Cold scrambled eggs, cold biscuits, and luke warm coffee. Our shower dripped. The room was clean, bed was comfortable. It is unlikely that we will stay here again in the future

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm disheartened to see that you had problems with your stay and didn't report them while you were here, so that we could have a chance to serve you to your satisfaction.If you would like to contact the hotel and ask for me,I would truely like to know what room you occupied, as there were no maintenance... More 

Fort Myers
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 23, 2014

We had a reservation at this hotel recently. We booked on Choice Hotels web site and booked specifically a room with a roll in shower for my disabled wife. We looked at other hotels in Springfield but chose this one because we could see we were specifically booking a room with a roll in shower. I also called the hotel... More 

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, As I had stated in my recent e-mail to you, through our error with your reservation, I discovered an error with the room discriptors on the Choice website.We have four handicap rooms in our hotel, one of which has a transfer shower, the other three have tubs with grab bars, this being that some mobility problems require... More 

Monee, Illinois
Top Contributor
271 reviews 271 reviews
89 hotel reviews
376 helpful votes 376 helpful votes
4 of 5 stars Reviewed October 14, 2014

We spent one night here during the Springfield's annual Rt 66 Festival. The hotel is about a ten minute ride from downtown and is right off interstate 72. There's plenty of dining and shopping options within walking distance to the hotel as well. Check in was quick and we were given a king room. The room was clean and the... More 

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thanks for taking the time to leave such a nice review.It was our pleasure to accommodate you and we look forward to seeing you again in the future. Sincerely, Rodney M. GeneralManager More 

London, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 17, 2014

I stayed here for a work trip, enjoyed my stay here! It is a basic hotel but I would stay here again just for the beds, they are very comfortable. I had a great sleep! The breakfast area is small but the breakfast is good.

Was this review helpful? Yes
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Meganne - thank you for taking the time to post a review and we're glad you had a pleasant stay for work. Come back and visit us soon. More 

Oklahoma City, Oklahoma
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 8, 2014

Could not find a room in St Louis on a Saturday night of Labor Day weekend due to ballgame AND car race. Stopped by a Sleep Inn in Granite City, who made a reservation for us in Springfield. Got there at 9:30 pm and they made us welcome. Great bed and no highway noise. Kudos and many thanks to both... More 

Was this review helpful? Yes 1
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear WagzLady - thank you for posting a reply and staying at Choice Hotels. We value your patronage. More 

Peoria, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 2, 2014

We planned to visit the Lincoln sites on Labor Day. As a last minute decision, we decided to go over the night before and spend the night in a hotel so the kids could swim in the pool. The "heated pool" as it states on their website. Upon arrival we immediately got into our swimsuits and headed down to the... More 

Was this review helpful? Yes
Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your review.I'm terribly sorry for the inconvenience at the pool. Sometimes things happen that are out of our control.We had a gasket go out of the filter, which caused us a huge leak and required it to be turned off to allow the glue for the gasket to dry.... More 

Cincinnati, Ohio
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 31, 2014

We enjoyed our stay at Quality Inn and Suites, Springfield, IL. The motel was very quiet, the rooms clean and the beds comfy. I also liked the fact that there was a recycle bin in the Lobby - we recycle at home and feel guilty throwing recyclables away while on vacation. The breakfast was scrambled eggs and sausage patties, along... More 

Was this review helpful? Yes
Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your review.I'm pleased to see that you enjoyed our accommodations.Thank you also for your patronage! I will share the review with my staff and we hope to see you again in the future. Sincerely, Rodney M. Gneneral Manager More 

New Ulm, Minnesota, United States
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 28, 2014

We like to stay at Choice Hotels. Our room was clean and comfortable, but after a day of driving and a late supper I wanted to relax in the pool. It was COLD! I managed to stay for 15 minutes, but never really warmed up while swimming laps. The spa felt hot after the cold pool; and it was a... More 

Was this review helpful? Yes
Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a review for our hotel.I'm please to see that you enjoyed your stay.Due to the excessive humidity and heat , a majority of the guests had requested we lower the temperature of the pool water for a cool down from the heat. I will be monitoring this closely and... More 

Cleveland, Ohio
Top Contributor
97 reviews 97 reviews
53 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed August 19, 2014

Just a five minute drive to the fairgrounds, we stayed at Quality Inn & Suites this past weekend while we attended the 2014 Illinois State Fair. It was a straight shot to the fairground and couldn't have been easier to get there and back. Quality Inn is one of the type hotels we like to use: good value for the... More 

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear TravelWriter, Thank you for taking the time to leave your review!I'm pleased to se that you enjoyed your stay.The staff and I hope you enjoyed yourself while in Springfield, especially at the state fair. We thank you for your patronage and look forward to future stays. Sincerely, RodneyM General Manager More 

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Additional Information about Quality Inn & Suites

Address: 3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 66
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn

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