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Quality Inn & Suites

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3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
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Quality Inn & Suites
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Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
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84 reviews from our community

Traveler rating
    22
    14
    23
    15
    10
See reviews for
25
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6
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Belleville, Illinois
2 reviews
4 of 5 stars Reviewed 1 week ago

Found them with no advance registration. Clerk very helpful. Got the type room we wanted with no hastle. Have been to Quality Inn's before and always satisfied. Manager very helpful in A.M. Appreciate the friendliness shown to me and my husband.

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm pleased to see that you enjoyed your stay and glad to see that you found our hotel without advance reservations. We enjoyed accommodating you and look forward to your future stays. Thanks again for your patronage! Sincerely, Rodney M. General Manager More 

Fairland, Oklahoma
Top Contributor
102 reviews 102 reviews
40 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked our room on choice website as we always do, expecting a one bedroom suite. We did not we got 2 beds and a couch. We paid $10.00 extra thinking that we were getting an extra bedroom oh well. Other than that and having to go get our keys fixed because they would not work 3xs up and down... More 

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thanks for taking the time to leave your review. I'm pleased to see that you enjoyed your stay and look forward to accommodating you in the future. Thank you also for your patronage! Sincerely, Rodney M. Genereal Manager More 

Jerseyville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family stayed at Quality Inn & Suites this weekend and had a great experience. The hotel is an older hotel but has been remodeled recently, and the customer service was the best I've experienced. We would definitely stay here again.

Was this review helpful? Yes 1
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing our hotel to accommodate your needs.We appreciate it also that you have taken the time after departing to leave such a nice review regarding your stay.The staff and myself enjoyed hosting you and your family and look forward to your future stays. Sincerely, Rodney M. General Mnager More 

Kansas City, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

went out of their way to help and they were very nice. room was clean and they are in a decent location. The general manager was very nice and helpful as well as all three concierge i met while i was there. i will definitely stay here again if I'm ever back in Springfield.

Was this review helpful? Yes 1
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to leave your review and for your patronage.I'm pleased to see that you enjoyed your stay.I'm also pleased to see that the associates were friendly and accommodating. We will look forward to your future stays.! Sincerely, Rodney M. General Manager More 

SW Illinois
Top Contributor
78 reviews 78 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 21, 2015

While the hotel was nothing spectacular and could stand a good updating, it was clean and conveniently located for a YMCA swim meet. Breakfast is normally served at 7:00, but the swimmers (there were several swim families staying, as it turned out) had to be at the pool by 7:00. The manager had breakfast ready at 6:00 instead so we... More 

Was this review helpful? Yes 1
Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thanks for taking the time to leave your review.We sincerely enjoyed accommodating your group and look forward to your future stays. Thank you also for your patronage, it is greatly appreciated! Sincerely, Rodney M. General Manager More 

Florence, Kentucky
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 16, 2014

No surprises. A decent rate but a well worn property. It always amazes me that they still build these type of hotels out of wood. The whole building creaks and squeaks. Furniture was pretty worn. Room was clean and staff was very friendly. This is a decent place if you just need a place to sleep.

Was this review helpful? Yes 1
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Your correct, our building isn't new, but the renovations are, the management is , as well as the staff.Were pleased to see that you found it clean and comfortable. Thank you for your patronage. Sincerely, Rodney M. General Manager More 

Fort wayne
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 13, 2014 via mobile

Our breakfast was not good. Cold scrambled eggs, cold biscuits, and luke warm coffee. Our shower dripped. The room was clean, bed was comfortable. It is unlikely that we will stay here again in the future

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm disheartened to see that you had problems with your stay and didn't report them while you were here, so that we could have a chance to serve you to your satisfaction.If you would like to contact the hotel and ask for me,I would truely like to know what room you occupied, as there were no maintenance... More 

Fort Myers
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 23, 2014

We had a reservation at this hotel recently. We booked on Choice Hotels web site and booked specifically a room with a roll in shower for my disabled wife. We looked at other hotels in Springfield but chose this one because we could see we were specifically booking a room with a roll in shower. I also called the hotel... More 

Was this review helpful? Yes 1
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, As I had stated in my recent e-mail to you, through our error with your reservation, I discovered an error with the room discriptors on the Choice website.We have four handicap rooms in our hotel, one of which has a transfer shower, the other three have tubs with grab bars, this being that some mobility problems require... More 

Monee, Illinois
Top Contributor
270 reviews 270 reviews
87 hotel reviews
383 helpful votes 383 helpful votes
4 of 5 stars Reviewed October 14, 2014

We spent one night here during the Springfield's annual Rt 66 Festival. The hotel is about a ten minute ride from downtown and is right off interstate 72. There's plenty of dining and shopping options within walking distance to the hotel as well. Check in was quick and we were given a king room. The room was clean and the... More 

Was this review helpful? Yes
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thanks for taking the time to leave such a nice review.It was our pleasure to accommodate you and we look forward to seeing you again in the future. Sincerely, Rodney M. GeneralManager More 

London, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2014

I stayed here for a work trip, enjoyed my stay here! It is a basic hotel but I would stay here again just for the beds, they are very comfortable. I had a great sleep! The breakfast area is small but the breakfast is good.

Was this review helpful? Yes
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Meganne - thank you for taking the time to post a review and we're glad you had a pleasant stay for work. Come back and visit us soon. More 

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