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All 40 Springfield hotels

Crowne Plaza Springfield

3.5 of 5 Hotel   |   3000 South Dirksen Parkway, Springfield, IL 62703
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Ranked #23 of 40 Hotels in Springfield
A recent review
5 of 5 stars reviewed 5 days ago
Trevor C Chicago, Illinois
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221 reviews from our community

Traveler rating
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    72
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    36
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed 5 days ago NEW

I travel to Springfield often to visit family and friends. I always stay at the Crowne Plaza and have done so since 2009. The Crowne is a classy, elegant hotel with exceptional customer service. Every employee, old and new, remembers my name and my food / drink preferences. I always feel so pampered and I find myself wanting to spend... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed a couple of nights while attending a conference at the hotel. You can't beat the convenience of staying at the same place as the meetings. The food service for the meetings was good. The hotel offers what you would expect. The room was definitely worn down and looks tired. Three lights didn't work in the room including a lamp... More 

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Olney
Senior Contributor
26 reviews 26 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If I had to pick one location for all the conferences I will attend in my future this would be the place. It is located on the edge of town, but close to several restaurants, a movie theater, and a little shopping. What more can a girl ask for. I was in town for the annual Memory Conference and once... More 

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CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Morning Brenda B, I would like to Thank You for taking the time to post such a great review about our hotel. I am happy to see that you had such and enjoyable time! We truly hope to see you back sometime in the future and not only for business!!! Have A Great Winter!!! Crowne Plaza Springfield Staff More 

ORD
Top Contributor
80 reviews 80 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 weeks ago

very nice hotel, right off of I-55, so easy off/on. No independent dining places near the hotel & I dislike having to dine in a hotel or at chain restaurants so this is a minus for me. The hotel is not in/near Springfield's city center. The hotel was maybe 20% full at the most yet for some reason my wife... More 

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CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon SweetWillie, I would first like to Thank You for your stay with us! Please allow me to apologize for the inconveniences you experienced during your stay with us. I do understand the want to try something new while you are on the road traveling from home and hope that someday soon we will be able to have a... More 

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 17, 2014

I stayed at the Crown Plaza for two nights last week. I frequent IHG hotels and am a Priority Club member. I was happy to stay at the Crown Plaza as they have always been a top notch hotel chain, especially for business. The facility was beautiful and the meeting rooms were plentiful and well equipped. I attended a luncheon... More 

Was this review helpful? Yes 1
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon ericb67, I would like to truly apologize for the state of your room and the way the walls looked. It is an issue that I am passing on to my Executive Housekeeper personally and will follow up on to assure this doesn't happen again. The hot tub being down is being fully addressed and handle however I know... More 

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

The views from the deck are fabulous! The pool was outstanding along with the sauna. I used IHG points for the stay and I was 100% satisfied. I have been staying at Crowne Plazas more frequently as I stay in hotels 250+ nights a year. This one is superb! Regards, John

Was this review helpful? Yes 1
Bourbonnais, Illinois, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 14, 2014

Got to the room and immediately noticed a long, black hair on the bathroom floor, then also hair in the bathtub. The bathroom floor under the sink counter was dirty. The mirrors in the bathroom were all spotted like they had fogged up and were just quickly wiped off with a towel, I think probably by a previous guest after... More 

Was this review helpful? Yes 1
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

I am truly sorry for the cleanliness of your room. I have addressed your review with our Executive Housekeeper. It sounds as if you were checked into a room that was not yet visited by our housekeeping team and for that I am sorry. More 

Aurora, Illinois
Top Contributor
121 reviews 121 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 10, 2014

The hotel has been taken over from holiday Inn, and while staff is friendly and helpful, there are definitely some issues. The thermostat in the guest rooms could not be regulated. Very cool, and no extra blankets. It was nice to have a light meal offering in the lobby, but why couldn't there be chips, salad to go along with... More 

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CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your review. I apologize the for the temperature and the lack of blankets during your visit. We have additional blankets available and are only a phone call away. I will address the thermostat issue with our engineering department. Please note that we have been making updates to the hotel over the last several years which include higher... More 

Ogden, Illinois
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

I thoroughly enjoyed this hotel, found it to be first class in every way. Great room clean, nice bedding, big flat screen tv,nice restaurant,nice bar,plenty of parking. This hotel impressed me from the moment my wife and I arrived they had an enormous ballroom to hold the festival with comfortable chairs and good lighting. A+

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Chicago, Illinois
1 review
1 of 5 stars Reviewed November 7, 2014

Flies in my room. Maintenance guy laughed about it and did nothing. Toilet wouldn't flush 1st day and overflowed 2nd day. Sheets didn't fit bed. Stepped on some rubber thing on floor. Not clean. Noisy

Was this review helpful? Yes
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

I apologize for the issues you had with your sleeping room. I have spoken with our Chief Engineer about the customer service as that is completely unacceptable. Unfortunately, during this time of year the flies are a challenge we are dealing with. The rubber piece found on the floor belongs to a pair of headphones, and should have been collected... More 

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Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza

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