We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Springfield

Hotel website
Hotel deals
3000 South Dirksen Parkway, Springfield, IL 62703
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Springfield
Professional photos View all
Browse nearby
Crowne Plaza Springfield
Add Photo Write a Review

248 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    49
    81
    63
    38
    17
See reviews for
56
37
16
96
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
  • All months
    (248)
  • Mar-May only
    (63)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (46)
All months
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel is a simple hotel that has all you really need. Rewards customers don't have to pay for WIFI I don't think. It wasn't fancy but it is right off the highway and close to chain food places for quick meal. It worked well for me.

Was this review helpful? Yes
Madison, Ohio
5 of 5 stars Reviewed 1 week ago via mobile

The Crown Plaza previously received a few unflattering reviews based on its outdated rooms and less than acceptable staff, at least that's what I read in some of the reviews I read previously. I was not going to stay at the hotel based on the reviews but I reached out to the hotel, renovation is going on one floor at... More 

Was this review helpful? Yes
Indianapolis, Indiana, United States
Level Contributor
7 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed here one night during a trip to see the Lincoln museum and burial site. This is a large convention hotel with a huge lobby and many meeting rooms. For the casual leisure guest, it appears to be needing a major sprucing up. The check-in desk is on the second flop and neither escalator was working; this required taking... More 

Was this review helpful? Yes
Rockton, Illinois
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checked into Crown Plaza at 8 pm. Only one person working check in which created a small line and wait. Hotel lobby and rooms clean and kept up on. Nice sized bathroom. Nice TV's in room, WiFi worked great. Had dinner in the bar/lounge and was a pretty good salad and sandwich. Ongoing renovations did not interfere with my stay.... More 

Was this review helpful? Yes
Clayton, North Carolina
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

We booked a suite with a fold out couch. Except there wasn't one. They ended up wheeling up a "cot" that felt more like sleeping on box springs. Sheets were some weird uncomfortable fabric, there were random noises that went on 24/7. We repeatedly told them 3 in the room and never had enough of something...coffee, coffee cups, towels, etc.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Springfield, responded to this review

Dear boo153, Thank you for taking the time to relay your comments regarding our property during your recent stay. Kindly accept my apologies for the inconvenience you had with the cot and the noise. Rest assured that all your comments will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas... More 

Champaign
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our family stayed recently for a cattle show at the Illinois State Fair grounds. This was the host hotel for a National show but you would never know it. Staff was not friendly to kids. Berated them for quietly riding elevators. Rooms are very small and have double beds, not queen. Linens are not adequate especially since the air conditioning... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Springfield, responded to this review

Dear Ellenzim, Thank you for taking the time to share your feedback about our hotel. It is truly disheartening that the level of service you have received as well as our room accommodations were not at par to your standards. Allow me to apologize for any inconvenience these may have caused. Please be assured that we will be considering your... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed June 19, 2015

I was very disappointed in the cleanliness of my room. The nightstand was extremely dusty (alarm clock, charging port, lamps) as well as the TV base. When I checked in, I assumed that the room had not been used in a while therefore it was dusty. The second evening when I arrived back at my room, it was still dusty... More 

Was this review helpful? Yes
Princeton, Illinois
Level Contributor
137 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed June 19, 2015

This location is getting a face lift in the near future. And it needs it. Our room had a missing mirrored closet door, a huge scar in the bathroom floor, and a small mold problem as the fan in the bathroom did not work. That being said, the room and bedding was very clean. We found the staff pleasant, however... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Springfield, responded to this review

Dear Tracy61356, We appreciate your post regarding your recent stay with our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for your effort in commending our hotel staff and the cleanliness of our rooms. On the other hand, we are sorry if our overall look was not as nice as you... More 

Elgin, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 13, 2015 via mobile

I stayed here as part of a convention and was glad to hear they are undergoing extensive renovations. The rooms definitely need help...dingy and dated. They are spacious however, and could be great when the renovations are complete. Worst shower I've experienced in a long time - the water just dribbled out. And I agree with another reviewer about the... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 9, 2015

I've stayed here several times but only when I can get a room on sale. The hotel is so big sometimes it's the only one in town with rooms left. I like staying here because they have a few restaurants here and a nice bar. I don't need to drive somewhere to get good food. I've had the dinner specials... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

274 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (32)
Viewed
Bathroom (6)
Viewed
Room/suite (13)
Viewed
View from room (1)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (242)
Viewed
Hotel & grounds (138)
Viewed
Pool/beach area (15)
Viewed
Room/suite (8)
Viewed
Dining (27)
Viewed
Business center/function rooms (6)
Viewed
Other (48)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Springfield hotels
0.1 mi away
Hilton Garden Inn Springfield
Hilton Garden Inn Springfield
#10 of 40 in Springfield
4.0 of 5 stars 440 reviews
3.3 mi away
President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
0.5 mi away
Country Inn & Suites By Carlson, Springfield
Show Prices
Show Prices
Show Prices
0.4 mi away
Residence Inn by Marriott Springfield South
5.1 mi away
Hampton Inn & Suites Springfield - Southwest
3.3 mi away
Hilton Springfield
Hilton Springfield
#18 of 40 in Springfield
3.5 of 5 stars 658 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay
Back to top