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All 40 Springfield hotels

Crowne Plaza Springfield

3.5 of 5 Hotel   |   3000 South Dirksen Parkway, Springfield, IL 62703
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Ranked #24 of 40 hotels in Springfield
A recent review
3 of 5 stars reviewed 2 days ago
Jennifer T Eau Claire, Wisconsin
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187 people have reviewed this hotel

Traveler rating
    31
    65
    43
    32
    16
See reviews for
45
26
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72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Eau Claire, Wisconsin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The staff are very helpful and friendly. Space for conferences is good and they can accommodate a couple of small conference meetings at the same time. The guest rooms are okay and the age of the building is showing. Doors are thin and can be heard through easily.

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Springfield, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We recently had the Sunday champagne brunch and the Friday night seafood buffet at the Crowne Plaza in Springfield and both were excellent. Friday seafood included several types of fish, fried oysters, hot crab legs and peel n eat shrimp, in addition to a chicken dish, salad and dessert bars. Our waiter, Kasai and manager Paulos, also made sure the... More

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CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for the great review!! I will be happy to share your feedback with the staff. This is exactly the type of review we strive to receive from our guests. Thank you for taking the time to share your experience. More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall, the hotel was great! The lobby was fantastic, as was the general public areas of the hotel. The only real complaints are with the room and the WiFi. The room was pretty small, and the beds are a bit sheer. (There was really only a covering over the matress with a thin sheet and comforter.) In addition, the WiFi... More

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CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your positive review! We have made upgrades to our internet to increase the overall speed. I will follow up on your review to ensure all equipment is working properly. The IHG Rewards program is 100% free. No cost will ever be associated with the program; only free benefits when staying at any IHG Hotel. More

Joliet, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I've stayed at the Crowne Plaza Springfield several times. There are a lot of nearby restaurants and movie theatre within walking distance. The rooms could use some updating. Every room I've been in either has torn or dirty wallpaper. Breakfast is rather expensive, and the staff pushes the buffet rather than made to order breakfast.

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CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your review. I will address your feedback with our Chief Engineer to ensure our rooms are in proper condition. As we do provide a buffet on most mornings, it is completely up to our guests how they prefer to order. I will make sure the restaurant is aware of this. Thank you for bringing these items to... More

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While the hotel has many positives, I cannot get past the uncomfortable, un-sleepable sheets. While not plastic they felt somewhat like plastic and made crinkling sounds every time we moved. When I cannot get a good nights sleeps, everything else does not count. Our group had four rooms, we all did not like the sheeting. We talked with the front... More

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CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your feedback. I apologize you did not receive a good nights sleep during your visit with us. I am unsure of your note about the Hospitality Manger as we do not have that position at the hotel. However, I am always available to speak with our guests and would be happy to address your concerns. I will... More

Royalton, IL
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed March 9, 2014

The hotel was very nice and had everything you would need. The room was clean and comfortable. The only complaint I have is the breakfast cost an extra 10.00 for 2 people in the form of a coupon added to the room rate. The breakfast menu is not much different than the complimentary breakfast at other hotels. It was served... More

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CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your review! More

Belding, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 6, 2014

I spent last Wednesday night here. The hotel is nice do not get me wrong. Staff was very good and took good care of you. Exercise equipment was up to date. The only complaint was the room I had was very small, had no decent workspace to work from and the door was in need of repairs as it was... More

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CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your feedback. I will discuss your review with our Chief Engineer to ensure we are completing all routine maintenance. Thank you for bringing this to my attention. We appreciate your business during your trip to Springfield. More

Illinois, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 5, 2014

I have stayed at this hotel many times and always find the rooms clean and the staff friendly. It is a big conference venue, so be prepared for lots of people. The only reason I give it 4 stars is the wait to check in. It is always bad. They either only have one person at the registration desk or... More

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CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for the great review! I will discuss your review with our Front Office Manager to ensure our desk is running smoothly. Thank you for staying with us during your trip to Springfield, IL. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2014 via mobile

I started my stay with plastic sheets. What did They have a run of bed wetters? The next day I went to the gift shop. A kitchen stay who had something going on with the attendant was allowed to grab 3 drinks and leave without paying. The attendant couldn't stop talking to her friends long enough to wait on me.... More

Was this review helpful? Yes 1
CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your feedback. I apologize your stay with us was not more enjoyable. I will address your review with my team and the necessary action will be taken. Please feel free to contact me directly if you would like to further discuss your review. More

Minooka, Illinois
1 review
4 of 5 stars Reviewed February 19, 2014

While at a conference at this hotel, Lindsey went above and beyond for us at check in. Moved us to a lower floor, helped us get our group closer together and assisted in a friendly and professional manner. We had a complicated payment situation and she handled it with ease making a potentially stressful situation easy. If more people went... More

Was this review helpful? Yes
CPSpringfield, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for the great review! I will be happy to share your review with Lindsey. More

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Additional Information about Crowne Plaza Springfield

Also Known As:
Crowne Plaza Springfield Hotel Springfield
Crowne Plaza Springfield Hotel
Springfield Crowne Plaza
Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 40 hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Hotel - Springfield is designed and decorated with the gracious charm of a fine European hotel. The Crowne Plaza - Springfield has newly upgraded bedding in all guest rooms, featuring plush comforters, feather pillows, and pillow-top matresses. Reserve your room now and have have the confidence you are receiving the lowest rate you can find on the Internet guaranteed. Conveniently located directly off Interstate 55 and historic Route 66 and near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation and the Illinois Secretary of State office complexes, the Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum.To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000.Join the Crowne Plaza - Springfield for dinner at our Rosewood Dining Room and follow with a relaxing after dinner drink at The Mahogany Bar and Grill. The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby CafePlaytime is covered also by our 14th floor Indoor Pool, Whirlpool, Sauna and sundeck ... more   less 
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