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Crowne Plaza Springfield

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3000 South Dirksen Parkway, Springfield, IL 62703
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Crowne Plaza Springfield
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254 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have been coming to this hotel for years. I have a conference here often. The rooms are always very clean and the bed is so comfortable. I agree that you can hear doors slamming as other reviews have stated, but that does not seem to bother me much. Keep up the quality Crowne Plaza!

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Atlanta, Georgia
3 reviews
1 of 5 stars Reviewed 6 days ago NEW

Had to get a drink at the Rosewood Restaurant Bar in the hotel because on my floor (9th) I couldn't sleep because all you could hear were doors slamming every 5-10 minutes pretty audibly along with loud pops in the wall like air trapped in water pipes. As soon as I sat down she looked at me about 5 times... More 

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CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Rob R, I would like to apologize for the inconveniences you experienced during your stay with us. I will be reaching out to our Food and Beverage Manager in regards to the experience you had in our lounge. We don't want anyone to have that kind of stay with us and are happy you took the time to... More 

Travelers are raving about these Springfield hotels

Elmhurst, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

Stayed here many times this is my last...took 20 minutes to check in, rooms are adequate. Went to Mahogany Grill for dinner - service slow, food marginal at best. Drinks...lousy and expensive pour! Stick to beer or wine. Better yet...Stay down the street and walk to Smokey Bones!

Was this review helpful? Yes
Rock Island, Il
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed here many times on business. It's ok. They have room service but its not great and its expensive. Staff are nice and location was good for me. I would stay again. Rooms are clean. Beds are ok.

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CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Caseymarie, I wanted to Thank You for taking the time to write a review about us. We strive to make every stay amazing for all guests. We are currently undergoing a complete remodel with lots of changes. We truly hope you return to us so we are to WOW you to the next level! Thank You Again Crowne... More 

Marion, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is above average in cleanliness and quality, but we had a problem with the reservation. I had requested a non smoking room, and they said when I arrived all they had for me was a smoking room. I showed them my printed reservation, but they said all the reservation does is "Guarantee me a room it does not... More 

Was this review helpful? Yes 1
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our second stop on our route 66 drive. Our room was newly refurbished and was nice although there was still a smell of paint. Not a great view from the room (a hooters). Not a great location if you are looking for somewhere central but it is close to the highway and plenty of places to eat around... More 

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Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed July 22, 2015

Hotel is a simple hotel that has all you really need. Rewards customers don't have to pay for WIFI I don't think. It wasn't fancy but it is right off the highway and close to chain food places for quick meal. It worked well for me.

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Madison, Ohio
2 reviews
5 of 5 stars Reviewed July 22, 2015 via mobile

The Crown Plaza previously received a few unflattering reviews based on its outdated rooms and less than acceptable staff, at least that's what I read in some of the reviews I read previously. I was not going to stay at the hotel based on the reviews but I reached out to the hotel, renovation is going on one floor at... More 

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Indianapolis, Indiana, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 14, 2015

We stayed here one night during a trip to see the Lincoln museum and burial site. This is a large convention hotel with a huge lobby and many meeting rooms. For the casual leisure guest, it appears to be needing a major sprucing up. The check-in desk is on the second flop and neither escalator was working; this required taking... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Springfield, responded to this review

Dear Russ B, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. However, we are truly sorry if your stay was not 100% satisfactory due to the condition of the facilities and amenities. We take all of the reviews we... More 

Rockton, Illinois
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 9, 2015

Checked into Crown Plaza at 8 pm. Only one person working check in which created a small line and wait. Hotel lobby and rooms clean and kept up on. Nice sized bathroom. Nice TV's in room, WiFi worked great. Had dinner in the bar/lounge and was a pretty good salad and sandwich. Ongoing renovations did not interfere with my stay.... More 

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