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All 40 Springfield hotels

Crowne Plaza Springfield

3.5 of 5 Hotel   |   3000 South Dirksen Parkway, Springfield, IL 62703
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Ranked #24 of 40 Hotels in Springfield
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218 reviews from our community

Traveler rating
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    36
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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ORD
Top Contributor
72 reviews 72 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

very nice hotel, right off of I-55, so easy off/on. No independent dining places near the hotel & I dislike having to dine in a hotel or at chain restaurants so this is a minus for me. The hotel is not in/near Springfield's city center. The hotel was maybe 20% full at the most yet for some reason my wife... More

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Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Crown Plaza for two nights last week. I frequent IHG hotels and am a Priority Club member. I was happy to stay at the Crown Plaza as they have always been a top notch hotel chain, especially for business. The facility was beautiful and the meeting rooms were plentiful and well equipped. I attended a luncheon... More

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CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon ericb67, I would like to truly apologize for the state of your room and the way the walls looked. It is an issue that I am passing on to my Executive Housekeeper personally and will follow up on to assure this doesn't happen again. The hot tub being down is being fully addressed and handle however I know... More

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The views from the deck are fabulous! The pool was outstanding along with the sauna. I used IHG points for the stay and I was 100% satisfied. I have been staying at Crowne Plazas more frequently as I stay in hotels 250+ nights a year. This one is superb! Regards, John

Was this review helpful? Yes 1
Bourbonnais, Illinois, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Got to the room and immediately noticed a long, black hair on the bathroom floor, then also hair in the bathtub. The bathroom floor under the sink counter was dirty. The mirrors in the bathroom were all spotted like they had fogged up and were just quickly wiped off with a towel, I think probably by a previous guest after... More

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CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

I am truly sorry for the cleanliness of your room. I have addressed your review with our Executive Housekeeper. It sounds as if you were checked into a room that was not yet visited by our housekeeping team and for that I am sorry. More

Aurora, Illinois
Top Contributor
121 reviews 121 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has been taken over from holiday Inn, and while staff is friendly and helpful, there are definitely some issues. The thermostat in the guest rooms could not be regulated. Very cool, and no extra blankets. It was nice to have a light meal offering in the lobby, but why couldn't there be chips, salad to go along with... More

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CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your review. I apologize the for the temperature and the lack of blankets during your visit. We have additional blankets available and are only a phone call away. I will address the thermostat issue with our engineering department. Please note that we have been making updates to the hotel over the last several years which include higher... More

Ogden, Illinois
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I thoroughly enjoyed this hotel, found it to be first class in every way. Great room clean, nice bedding, big flat screen tv,nice restaurant,nice bar,plenty of parking. This hotel impressed me from the moment my wife and I arrived they had an enormous ballroom to hold the festival with comfortable chairs and good lighting. A+

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

Flies in my room. Maintenance guy laughed about it and did nothing. Toilet wouldn't flush 1st day and overflowed 2nd day. Sheets didn't fit bed. Stepped on some rubber thing on floor. Not clean. Noisy

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CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

I apologize for the issues you had with your sleeping room. I have spoken with our Chief Engineer about the customer service as that is completely unacceptable. Unfortunately, during this time of year the flies are a challenge we are dealing with. The rubber piece found on the floor belongs to a pair of headphones, and should have been collected... More

1 review
2 of 5 stars Reviewed 3 weeks ago

I stay in hotels 4-5 times per year. This was the most disappointed I've been in a hotel in a long time. Was there for a conference and hoped to get some work done. That's when I found out that wi-fi was $10/day per device. So I wasn't willing to pay for what an average hotel offers for free. My... More

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CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for being a repeat guest at our hotel. We sincerely appreciate your loyalty. Since you are a frequent guest, I would recommend signing up for IHG Rewards, which is a loyalty program that is completely free of charge. We offer complimentary Wi-Fi to all our members in addition to other benefits. I will address your review with the... More

Downers Grove, Illinois
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 22, 2014

The front desk staff is very friendly and the room is very comfortable. Room service was very speedy - and the special was incredibly tasty. The view of the smokestacks leaves something to be desired, but I'm here for business/conference. Great accommodations!

Was this review helpful? Yes 1
Bethany, Illinois
1 review
5 of 5 stars Reviewed September 21, 2014

We had our daughter's wedding reception at the Crowne Plaza in Springfield IL on Sept. 13th. Kellyann Penick and her team did an absolutely amazing job. We had exceptional service from the whole team; it was a worry free night. Several of our guests complimented on how beautiful the venue was and on how fantastic the food was and the... More

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Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza

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