What is it about some hotels that don't vacum the rooms after guest check out. Why can't the front desk clerk understand the request "I want a quiet room not facing the freeway.". The answer: poor training of new staffers and not giving the staff enough time to properly clean a room. This was admitted by the manager "We have... more

We stayed here on our last night of our spring break, So being tired, We opted to go to the restaurant at the hotel, We made reservations and shouldv'e have listened to the hostess when she said we do have rooms service! They had a seafood buffet for $26 per person. We were seated promplty, When the waitperson came over... more

I stayed here once with friends in college, and five years later, my husband and I stayed in one of the hotel's suites. We thoroughly enjoyed our stay. The hotel has a great bar area, good conference facilities, and is in a decent location-- lots of restaurants. I lived in Springfield growing up, and I don't know of many hotels... more

Our child loved the roof top pool, and sauna. We went with 2 other couples and their children. The rooms wer OK nothing to brag about, Not a bad hotel though. We went for the state fair last year. more

I grew up in Springfield, although I now live in Reno, Nv. Me and the kids had taken the Amtrak back to visit Grandmother and needed a break from Grandmother's house so we stayed at the Crowne Plaza for a few nights. It was not cheap, but it was worth it:) The kids had a blast with the roof top... more

We've stayed in the Crowne Plaza several times and have always been happy with our stay! Our rooms are always clean and comfortable. The staff has always been pleasant. The price has always been good. For Springfield, I can't believe how low on the list this is! Really? The Super 8 is better than the Crowne Plaza? I think this... more

I reserved a non-smoking room as part of a conference with my credit card and was very disappointed to find that Crowne Plaza "does not guarantee the room type, with respect to smoking or nonsmoking; they only guarantee that there is a room available". Unfortunately my nonsmoking preference was not honored. I was forced to suffer with headache and sore... more

When I first arrived, with a group, it was plain to see that a huge convention was in progress. I was prepared for noise, lousy service, etc. Well, none of that transpired. The desk staff was a bit harried and stiff but not impolite. A lady in my group had hurt her arm and needed medical attention. I had called... more

Had dinner in the Rosewood Room. Service was very poor, total confusion on figuring the bill. Complaints to Crown Plaza and the Rosewood Room management were brushed off, with not even a comment. Will never go back more