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All 40 Springfield hotels

Crowne Plaza Springfield

3.5 of 5 Hotel   |   3000 South Dirksen Parkway, Springfield, IL 62703
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Crowne Plaza Springfield
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Ranked #23 of 40 Hotels in Springfield
A recent review
3 of 5 stars reviewed 4 days ago
halfinthehammock illinois
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225 reviews from our community

Traveler rating
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    50
    36
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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illinois
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I've stayed here before and had no complaints. However, this time was different. The pool was closed for repair and they put us in a room that was directly next to one they were working on. So we got a wake up a call we didn't ask for bright and early on a Sunday morning from hammering and drilling. One... More 

Was this review helpful? Yes 1
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Halfinthehammock, We appreciate you taking the time to write an honest review about hotel and your stay. The fact that you had a very unsatisfactory stay with us is unexceptionable. We hold ourselves to a much higher standard. We do know that the renovations can be very unsettling and frustrating early in the morning and we will be... More 

Havre de Grace, Maryland
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Was here for business in the Springfield area. The room as clean, the bed was comfy and the service was great. I didn't use and of the other facility amenities or food service, so I can't speak to those. I would recommend this hotel to others.

Was this review helpful? Yes 1
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Jeff S, Thank You for taking the time to write a review about us. We are pleased to see that you were able to enjoy all services you used. We look forward to seeing you in the future! Thank You Crowne Plaza Springfield IL Staff More 

Senior Contributor
34 reviews 34 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay at this hotel which is near the Chicago airport. It's designed for conference business; but even with the holiday downtime the staff at this hotel was friendly, courteous and always available. Traffic in front of this hotel was CRAZY, but the front desk staff was able to call the nearby Rivers Casino to arrange for their... More 

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Waverly, Illinois, United States
Contributor
12 reviews 12 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Normally I am the QUEEN of positive online reviews. However I cannot in my right mind see how this hotel is considered a 3 1/2 star hotel? After check in and some TV we decided to go bowling. We cam back around 8pm to discover we had missed dried blood dripped down the bathroom doorway. Yummy. Also giant man sized... More 

Was this review helpful? Yes 2
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Melissa G, I would like to apologize for the experiences you had while at our hotel. We do not want those to be standards that you know us for. I would truly like to speak with you further about the situations you experienced with us. If you would like to have your issues address please feel free to... More 

Bloomingdale, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is clean and nicely decorated for the holiday. Fitness room better equipment than in the past and rooms are comfortable and for the most part quite. Meeting rooms a bit on the cool side. Food at the hotel good and better than in the past must be new cook. Enjoyed the stay.

Was this review helpful? Yes
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Kim M, I would like to Thank You for taking the time to write such an awesome review about us. We are so pleased that the time and training we are spending on and with our staff is making your says become more enjoyable! We are looking forward to seeing you again in the future and hope you... More 

United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

I travel to Springfield often to visit family and friends. I always stay at the Crowne Plaza and have done so since 2009. The Crowne is a classy, elegant hotel with exceptional customer service. Every employee, old and new, remembers my name and my food / drink preferences. I always feel so pampered and I find myself wanting to spend... More 

Was this review helpful? Yes 1
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Trevor C, We are so pleased to see that you are able to enjoy our hotel and keep coming back!! We are excited about what the future holds for us. We are about to undergo complete room renovations starting in the next few months! Now you will be able to enjoy all the same staff with a brand... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 21, 2014

Stayed a couple of nights while attending a conference at the hotel. You can't beat the convenience of staying at the same place as the meetings. The food service for the meetings was good. The hotel offers what you would expect. The room was definitely worn down and looks tired. Three lights didn't work in the room including a lamp... More 

Was this review helpful? Yes
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Sgaffney34, It does not make us happy to see that you only had an average stay with us. We pride ourselves on being the very best at what we do. I would like to let you know that we have taken on new ownership and the room experience will be much more satisfactory for you very soon! We... More 

Olney
Senior Contributor
26 reviews 26 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

If I had to pick one location for all the conferences I will attend in my future this would be the place. It is located on the edge of town, but close to several restaurants, a movie theater, and a little shopping. What more can a girl ask for. I was in town for the annual Memory Conference and once... More 

Was this review helpful? Yes 1
CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Morning Brenda B, I would like to Thank You for taking the time to post such a great review about our hotel. I am happy to see that you had such and enjoyable time! We truly hope to see you back sometime in the future and not only for business!!! Have A Great Winter!!! Crowne Plaza Springfield Staff More 

ORD
Top Contributor
89 reviews 89 reviews
23 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 23, 2014

very nice hotel, right off of I-55, so easy off/on. No independent dining places near the hotel & I dislike having to dine in a hotel or at chain restaurants so this is a minus for me. The hotel is not in/near Springfield's city center. The hotel was maybe 20% full at the most yet for some reason my wife... More 

Was this review helpful? Yes
CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon SweetWillie, I would first like to Thank You for your stay with us! Please allow me to apologize for the inconveniences you experienced during your stay with us. I do understand the want to try something new while you are on the road traveling from home and hope that someday soon we will be able to have a... More 

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 17, 2014

I stayed at the Crown Plaza for two nights last week. I frequent IHG hotels and am a Priority Club member. I was happy to stay at the Crown Plaza as they have always been a top notch hotel chain, especially for business. The facility was beautiful and the meeting rooms were plentiful and well equipped. I attended a luncheon... More 

Was this review helpful? Yes 2
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon ericb67, I would like to truly apologize for the state of your room and the way the walls looked. It is an issue that I am passing on to my Executive Housekeeper personally and will follow up on to assure this doesn't happen again. The hot tub being down is being fully addressed and handle however I know... More 

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Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza

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