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Crowne Plaza Springfield

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3000 South Dirksen Parkway, Springfield, IL 62703
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Crowne Plaza Springfield
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243 Reviews from our TripAdvisor Community

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Traveler rating
    48
    79
    61
    38
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Champaign
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family stayed recently for a cattle show at the Illinois State Fair grounds. This was the host hotel for a National show but you would never know it. Staff was not friendly to kids. Berated them for quietly riding elevators. Rooms are very small and have double beds, not queen. Linens are not adequate especially since the air conditioning... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 weeks ago

I was very disappointed in the cleanliness of my room. The nightstand was extremely dusty (alarm clock, charging port, lamps) as well as the TV base. When I checked in, I assumed that the room had not been used in a while therefore it was dusty. The second evening when I arrived back at my room, it was still dusty... More 

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Princeton, Illinois
Top Contributor
137 reviews 137 reviews
26 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This location is getting a face lift in the near future. And it needs it. Our room had a missing mirrored closet door, a huge scar in the bathroom floor, and a small mold problem as the fan in the bathroom did not work. That being said, the room and bedding was very clean. We found the staff pleasant, however... More 

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Elgin, Illinois
2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here as part of a convention and was glad to hear they are undergoing extensive renovations. The rooms definitely need help...dingy and dated. They are spacious however, and could be great when the renovations are complete. Worst shower I've experienced in a long time - the water just dribbled out. And I agree with another reviewer about the... More 

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Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed here several times but only when I can get a room on sale. The hotel is so big sometimes it's the only one in town with rooms left. I like staying here because they have a few restaurants here and a nice bar. I don't need to drive somewhere to get good food. I've had the dinner specials... More 

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Peoria, Illinois
Top Contributor
230 reviews 230 reviews
34 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is my third visit in as many years and improvements in staff training are evident. Attending a large meeting and all arrangements were done well and room set ups were timely and complete. This has not been the case in the past. The physical facility and rooms were in good shape with a fresh and crisp feel. My only... More 

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Cissna Park, IL
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 26, 2015

Did a Priceline "blind purchase" and were thrilled to get the Crown Plaza for $79 a night. Only spent one night, but my wife got sick and we were unable to meet the 11:00 a.m. checkout. Desk staff graciously gave us a free extension to 2:00 p.m. to let her get things under control. Housekeeper stopped me in the hall... More 

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Jefferson City, Missouri
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 19, 2015

I have stayed at this hotel a couple of times with my travels to Springfield and would have to say that the hotel service and rooms have gone downhill over the past year. The room had horrible road noise that kept us up most of the night, the carpet was stained and wet in the room, the beds were not... More 

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CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Morning Natasha B, We apologize for the state of your room. We certainly don't want anyone to experience anything less then what the expect at home!! We are happy to announce that we have began a full renovation and all of our rooms will be completely updated and beautiful!!!! Thank You More 

Springfield, Illinois
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 18, 2015

I called on a Monday afternoon to make reservations for my parents (visiting from out of town) and was on hold for 22 minutes. I was reminded every 30 seconds that my call "was very important to them" and that I was a "valued customer" but by the time a real-live human came on the phone, she acted like she... More 

Was this review helpful? Yes
CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Morning Popcorn 84, I would like to apologize for the inconveniences you had while trying to book a reservation with us. That is not a standard we would like to have at our hotel! We truly value the guest interaction and hope that you will again call us to book a future reservation and see that we have fully... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2015

We travel to Springfield several times a year, and most frequently stay at the Crowne Plaza. The property seems to have gone downhill over the years. In the past we've found it to be extremely loud, even when the hotel is mostly empty. They seem to put everyone in rooms all together, and we are woken throughout the night to... More 

Was this review helpful? Yes
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Jennifer Ann D, First I would like to Thank You for your continuing business with us. I am truly sorry for any and every inconvenience you have experienced over your last few visits with us. Those are truly not standards that we hold ourselves to. I understand your feeling of the hotel feeling as if it has gone... More 

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