First of all, I think Springfield has a hotel problem in general. Most of the more upscale properties are kind of serviceable at best and seem to be geared much more toward businessmen than someone staying for pleasure, without the amenities you'd get at similar hotels in other cities. The Crowne Plaza does seem to be more of a convention... More

I understand this hotel has faced financial challenges over the years, so I was pleasantly surprised that those challenges have not resulted in a deteriorated property. The hotel and facilities were clean, did not show excessive wear and were functional. The ballroom (2nd Floor) is a pleasant and attractive space. The first floor meeting space is a bit basic and... More

The bed, breakfast staff, jacuzzi, and pool are all very nice. However when the air conditioning vents tick (even when off), the doors loudly shake when other guest come or go, and the adjoining room's doors have a half an inch space so you can hear their rooms CLEARLY and see light under them at 5:15 am, it really does... More

My family and I stayed for 2 nights. My 1st thought of the hotel is how niced it looked. very Grand. my mistake. our room was nothing special. Uncomfy beds. Slippery tub, especially giving my 1 year old a bath she kept sliding down. Our toilet clogged up our 1stnight there. Our bathroom didn't have a fan, so we couldn't... More

My husband and I stayed here recently an decided to splurge on an Executive Suite because of its large jacuzzi tub. The room itself is very large with a powder room, wet bar, living room area, king bed, large shower, and 4-person jacuzzi tub. However, it's in dire need of some upgrading -- the furnishings are mismatched and the walls... More

The staff was great. The room was clean and comfortable until.... The TV lost its signal and then the drip started. Drip, drip drip.... where is it coming from.....it's 1:30AM and I am losing my mind!!!! Where is it coming from.....The window, the window. I found it, the drip is coming from above the window. Hurry up, get a towel... More

We stayed at the Crowne Plaza as part of a reunion of sailors from a carrier I served on 50 years ago. Parking was free and spacious. Reception was on the second floor, which was a little unusual - the first floor had a desk which may at one time have been a reception desk but now served as a... More

My husband and I went to Springfield on business. We stayed here as the conference was held here. It has spacious rooms and very clean. The staff are so helpful and pleasant. Breakfasts were great and the staff at the breakfasts were the best in the world. Unfortunately I lost my camera there but otherwise I had a great stay.

I stayed at the Crowne Plaza for one night while attending memorial services in Springfield. From the time that I made the reservation, up until I left, I found the staff that I interacted with to be quite friendly and accommodating. I was part of a larger group and the woman who took the reservation asked all of the right... More