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Hilton Springfield

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700 East Adams, Springfield, IL 62701-1601
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Hilton Springfield
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633 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bloomington, Illinois
1 review
4 of 5 stars Reviewed today NEW

Stayed one night with family as had baseball tourney nearby. Had great service from CATILYN at front desk and she was very accommodating and helped us even secure a fireworks view for the 4th! She and Phil up front were very helpful and had polished customer service skills. Property isn't new but staff and view made it worth the stay.... More 

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West Burlington, Iowa
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our room was so quiet and relaxing. We stayed in a city view room and it was amazing . We enjoyed a glass of wine and the view. the staff were so helpful with any questions we had. The am breakfast that we included with our room is the best value around

Review collected in partnership with Hilton Hotels & Resorts

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JWaide, General Manager at Hilton Springfield, responded to this review

Thank you, JudithB, for the feedback. We're glad you enjoyed the room, the view (and the wine!). We hope you'll make the trek from Iowa again sometime! More 

1 review
3 of 5 stars Reviewed 5 days ago NEW

The Hilton should remove Bennigans from its establishment. The restaurant at the bottom of the Hilton is a poor reflection on how the hotel is ran. The staff is unprofessional, unfriendly, and unhelpful. The food and drink at Bennigans is worse than the worst drive thru fast food. Poor choice of restaurant to have in your hotel.

Review collected in partnership with Hilton Hotels & Resorts

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JWaide, General Manager at Hilton Springfield, responded to this review

Dear Emily - we are so sorry to read of your less than satisfactory experience at the Bennigans Restaurant located in our hotel. While your comments do not mention specific issues, please do feel free to reach out to us personally as we would be glad to listen to and address the issues with restaurant management. I can be reached... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

We attended a conference held at the Hilton hotel. Forty years ago, thus hotel was in its prime. Clean, efficient and attentive to its guests. Now, it needs to be imploded. It has definately outlived it's usefulness. I would have rather stayed at a Motel 6. The room was filthy, linens threadbare and beds had indentations in them that would... More 

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JWaide, General Manager at Hilton Springfield, responded to this review

Dear Pastmatron - I am sincerely sorry to read of your less than satisfactory experience during your recent stay with us. To be honest, I was so surprised by the number of issues raised and the obvious level of anger and frustration apparent that I had to read your comments several times to digest it all. Needless to say (as... More 

Skokie, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a very nice hotel, I just found a few things lacking. First the pros: Good value Clean Friendly staff Very nice rooms Free wifi Garage parking connected to hotel (no need to go out in the rain) Cons: Extra charge for in-room fridge Paid parking Poor service in hotel restaurant Also, I'm sure this isn't a normal thing,... More 

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JWaide, General Manager at Hilton Springfield, responded to this review

Avi - thank you so much for sharing your feedback with us. We're glad to hear your stay was largely a positive one and we apologize for any lack of service in any of hotel restaurants. Regarding the parking: it is a garage owned by the City of Springfield and we have to pay them for the privilege of having... More 

Benton, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Excellent home away from home! Room fresh and clean and in excellent shape. Instant hot water, and fast elevator service. Good food and friendly folks. A great stay in the city of Lincoln. Convenient parking, too.

Review collected in partnership with Hilton Hotels & Resorts

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JWaide, General Manager at Hilton Springfield, responded to this review

William D - great review, thanks! We're so glad to hear that you appeared to enjoy everything about us. Thank you again and please come back soon! More 

Bristol, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived at the hotel with 46 others and quickly got our rooms, beautiful rooms, weel equipt and mine had good view of outside streets, great place to watch the very powerful thunderstorm that we were lucky enough to catch, spectacular from 9th floor!! The only thing I would say if you want fresh milk to go in the fridge to... More 

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JWaide, General Manager at Hilton Springfield, responded to this review

Josiew8 - thank you for taking the time to offer your feedback. We are glad to hear you enjoyed your stay (and hopefully all of this rain didn't put a damper on your road trip!). I am truly puzzled as to why room service would send you up milk in a champagne flute? We don't serve milk in containers (or... More 

Dalton City, United States
1 review
5 of 5 stars Reviewed 1 week ago

Overall good stay. Love the glass elevator on the way up to the top :-D Now I need to come up with more letters because the auto prompt won't let me submit a review of less than 200 characters. There!

Review collected in partnership with Hilton Hotels & Resorts

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JWaide, General Manager at Hilton Springfield, responded to this review

Harvey - thanks for the short and sweet review...just like your stay, right? And congrats on satisfying that pesky auto-prompt! We look forward to seeing you again. More 

Owasso, Oklahoma
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a beautiful hotel with a friendly staff. Check-in was fast and easy, rooms were large and had nice views of the city, room service was reasonable, housekeeping was efficient, and location was fantastic for downtown excursions! Cold Stone Creamery was around the corner as well as several other restaurants and attractions (Lincoln Museum is AWESOME). Our only 'complaint'... More 

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JWaide, General Manager at Hilton Springfield, responded to this review

918Mommy2 - we sincerely appreciate the time you took to offer your compliments. We're glad you enjoyed your stay and trust your conference was a successful one. Please come back and stay with us again! More 

Louisiana, Missouri
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We held our national convention there this past weekend and thought our room was clean, well furnished and comfortable. The public rooms where part of our convention was held were perfect for the occasion. The bar upstairs on the 30th floor afforded a wonderful view of the city.

Was this review helpful? Yes
JWaide, General Manager at Hilton Springfield, responded to this review

Edward - our hotel (and the City of Springfield) were honored to have hosted your organization last week and we are pleased you enjoyed the hotel and it's amenities. We were just talking amongst ourselves yesterday about the conference and - to a person - we all agreed that your group was about the nicest bunch of people we have... More 

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