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Hilton Garden Inn Springfield

3.0 of 5 3100 South Dirksen Parkway, Springfield, IL 62703
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Certificate of Excellence 2014
Hilton Garden Inn Springfield
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Hilton Garden Inn Springfield
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369 reviews from our community

Traveler rating
    197
    99
    45
    16
    12
See reviews for
120
82
21
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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TAMPA, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

This is a very convenient and clean property with excellent staff. It is clean and well kept . Some minor problems are relatively uncomfortable beds and barely adequate fitness center.The breakfast bouffette is a good value and has hot entres and good fruit selection. Its location near I-55 and a convenient mall nearby makes this a good choice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Management response:

Thank you for taking the time to give us such a kind review. The staff here at the Hilton Garden Inn takes great pride in providing a great guest experience for each and every one of our guests. We hope that the minor problems you experienced here does not deter you from visiting us again the next time you are... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I stay at this hotel on a regular basis and It has always been a positive experience. Quiet/clean rooms, work-out room and swimming pool are available and always clean. My first choice when heading to Springfield, IL.

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. It is always a pleasure accommodating you when you are in the area. We look forward to seeing you again soon. Thank you for your loyalty to the Hilton brand. Thank you for choosing the Hilton Garden Inn! More 

hardin, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The best sleep I've ever had at a hotel. The staff was very well trained. The meeting rooms were clean and quiet. The food was above average, but the room service pricing was a little expensive. The parking lots were well lit and secure.I would definitely stay there again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking time to give us feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay. We hope that you will come back to visit us again. Thank you for choosing the Hilton Garden Inn! More 

Dingmans Ferry, Pennsylvania
Top Contributor
71 reviews 71 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We visit family in Springfield every couple of years and always stay here, this time for 7 nights over Thanksgiving. Room was fresh and well maintained. The staff are really top notch. The many different folks at reception always greeted us, asking if we needed anything. The same for housekeeping staff. Special mention for Chef Lee who makes perfect poached... More 

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. Our staff always go above and beyond to provide excellent service to every guest in the hotel. We will be sure to let the team know how you felt about your stay. We hope that you will come back to visit us again soon. Thank you for choosing the... More 

Rockford, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

They had checked us in a room that was due for maintenance in the morning so they knocked on our door at 8:30pm thinking the room was vacant, then they knocked at 9:15 thinking it was vacant again then finally they called and woke us up and told us we had to move into a different room. Mistakes happen but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Lora, Please accept our sincere apologies for the hassle and frustration this incident has caused you. We strive to provide quality hospitality from reservation through departure and apologize this was not your experience. We hope you will give us another opportunity to excel should you return to our area in the future. Thank you, Stacy Hamlin More 

Galva, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice,newly remodeled hotel. Like the location and amenities. Lobby is beautiful and welcoming. We have stayed here twice and enjoyed both times. The hot tub could have been hotter. Rooms are very nice and decor is upscale and nice also.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We hope that you will come back to visit us again. We will have the maintenance supervisor check on the water temperature in the hot tubs. We want to make sure you enjoy every aspect of your visit. We look forward to seeing you again soon. Thanks for choosing... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We recently had a couple of meetings there and front desk staff was wonderful, meeting room was very clean and accommodating. I will definitely look forward to staying at the hotel the next chance I have!

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. We are always happy to provide outstanding service to our guests. We hope that you will come back to visit us again next time you are in the area. Thank you for choosing the Hilton Garden Inn! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We used the meeting room for our church service and it was great!! The staff was friendly and courteous! The meeting room was accommodating and fit all of us comfortably!!! The room was very clean!! We truly enjoyed being able to use the meeting rooms!!

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. We are always happy to provide great service. We hope that you will come back to visit us again. Thank you for choosing the Hilton Garden Inn! More 

Colorado
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The front desk staff was very friendly and accommodating. Rooms were clean and very comfortable. I like the note left in the room that states that the duvet covers have been laundered along with the sheets. Quiet. TV remote worked and had the sleep function which I always use but is not always available. The wifi signal was not strong... More 

Was this review helpful? Yes
Management response:

Thank you for taking the time to give us such a wonderful review. The staff at the Hilton Garden Inn takes great pride in maintaining a high level of guest satisfaction. We are very glad that you enjoyed your visit with us and found everything to your satisfaction. Thank you for letting us know about the Wi-Fi signal we will... More 

Senior Contributor
31 reviews 31 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed one night and never again . Had the worse front desk person ever ! Very rude and didn't want to check us in too busy on the phone . When we got to the room it was not clean. Bathroom floor was dirty, hair in shower, trash cans dirty , stains on carpet and furniture . The bed... More 

Was this review helpful? Yes
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Lucka, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues... More 

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Additional Information about Hilton Garden Inn Springfield

Address: 3100 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#4 Best Value Hotel in Springfield
#5 Business Hotel in Springfield
#7 Family Hotel in Springfield
#10 Romantic Hotel in Springfield

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