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Hilton Garden Inn Springfield

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3100 South Dirksen Parkway, Springfield, IL 62703
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Hilton Garden Inn Springfield
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439 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (439)
  • Mar-May only
    (112)
  • Jun-Aug only
    (135)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (83)
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Destin, Florida
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have stayed in this property several times while in Springfield; it is consistently clean and comfortable. The king bed room was spacious, with microwave, refrigerator, desk, and easy chair. The staff and service have always been very good, and we haven't had any complaints over multiple visits. We have not eaten in the hotel. Although located on the southeast... More 

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Houston, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in town for a short visit for a family wedding. Our room was clean and comfortable, the staff was friendly and the breakfast buffet was delicious. We will stay here again on our next trip and would recommend it to anyone.

Was this review helpful? Yes 2
HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

We appreciate that you enjoyed staying with us here at the Hilton garden inn. It will be our pleasure to have you stay with us again when your back in town! More 

Monticello, IN.
1 review
3 of 5 stars Reviewed 2 weeks ago

The "Chef" acted like we were bothering him when we ordered our breakfast. Then, my order was correct, but my wife's wasn't, and had to be sent back. They weren't busy...only 3 people in the dining room, including us. The other gentleman (coincidentally sitting at the next table), received the wrong order as well, and had to send his back... More 

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for your trip advisor review, we here at the Hilton garden inn send our deepest apologies. We promise the next time your in town and stay at our property that your breakfast experience goes better then your prior stay! More 

chicago, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

clean hotel, most of the staff nice. Only thing I would say it to ask them to explain the charges and when the card will be charged. I was not told that there would be a deposit on hold until after checkout.

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for your trip advisor review, and we're glad to know that your experience with our staff and the cleanliness of the room was great! On behave of the Hilton garden inn staff we do apologize that this information of our authorization wasn't explained to you. But we would love to have your business again when ever your here in... More 

Liverpool, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really nice hotel clean and comfortable. Staff really nice but had problems with trying to get a safe as none in room eventually it got sorted but they may need a bit more training on this part. But overall nice hotel. Not much to do if you wanted to walk anywhere need to drive. There were a couple of nice... More 

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

We appreciate your trip advisor review and we are pleased to hear that your stay was very comfortable. Our staff sincerely apologize about the safe deposit incident, we will be sure the next time you come in to Springfield Illinois and stay at our property that we make you getting a safe deposit box easier with your stay. Our location... More 

springfield il, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hilton garden inn saved my son's birthday they were the only ones to have a Jacuzzi room available so my son with disabilities could enjoy per say "swimming in the tub party" staff even brought up extra pillows and blankets so we could build a little fort for him to sleep in. When there was a problem with the... More 

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

We are pleased to have been able to accommodate you and your family with the room of your selection. Our staff works hard to make sure that our guest are as comfortable as possible. We are really grateful to hear that your son enjoyed every bit of his stay!!! More 

Alexandria, Kentucky
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The check in was very efficient. They thanked me for being a loyal member and gave me the keys and a couple bottles of water. I like how easy the check in was. The room was very clean and close to my conference that I was attending. I would stay here again. Many good restaurants close by that you would... More 

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Richard F, Thank you for taking to time to write a review about your recent stay with us. I am very happy to hear that our staff lived up to our Hilton standards and that you had a great experience. We hope to have you as a guest again, thank you!! Sincerely, Kyle Biggs General Manager More 

Edgewood, Kentucky
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was very comfortable, clean, and quiet. The air-conditioner is controlled by a thermostat on the wall. NICE. Breakfast was good, but NOT complimentary. If you need a luggage cart, get it early. I only was two. Location was a little far south of town, but ok.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Ted D, Thank you for taking the time to share your experience at our location. I glad to hear that you enjoyed your stay with us and that you liked the cleanliness of your room. Our housekeeping staff works very hard everyday to ensure that guests have this experience. I will make sure to pass this along to them. Thank... More 

Milwaukee, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The bar, servers, front desk, and housekeeping staff was so pleasant and accommodating. We visit a lot of high-end hotels and NEVER had an experience such as we did here. This hotel is amazing - WE WILL BE BACK!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Dana P, Thank you for taking the time to complete a survey about your recent stay with us. I am thrilled to hear that we were able to WOW you! That is our goal day-in and day-out. I will make sure to pass these comments along to the staff and congratulate them on a job well done. We hope to... More 

Mazon, Illinois
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are nice size and comfortable. We really enjoyed the breakfast buffet. You do have to pay for it but it is worth it with made to order eggs and French toast. The service was great and the staff was very friendly. I would stay here again if I were in Springfield.

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

bobby3131, Thank you for taking the time to share you experience with us. The breakfast at Hilton Garden Inn’s is one of my favorite things about the brand, it is wonderful! I am so glad to hear you enjoyed your stay and we hope to have you back as a guest again!! Sincerely, Kyle Biggs General Manager More 

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