We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Springfield

Certificate of Excellence
Hotel deals
Hotel website
3100 South Dirksen Parkway, Springfield, IL 62703
Special Offer
Double Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hilton Garden Inn Springfield
Professional photos View all
Browse nearby
Hilton Garden Inn Springfield
Add Photo Write a Review

434 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    231
    120
    50
    19
    14
See reviews for
136
98
24
129
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (434)
  • Mar-May only
    (112)
  • Jun-Aug only
    (129)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (84)
All months
Alexandria, Kentucky
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The check in was very efficient. They thanked me for being a loyal member and gave me the keys and a couple bottles of water. I like how easy the check in was. The room was very clean and close to my conference that I was attending. I would stay here again. Many good restaurants close by that you would... More 

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Richard F, Thank you for taking to time to write a review about your recent stay with us. I am very happy to hear that our staff lived up to our Hilton standards and that you had a great experience. We hope to have you as a guest again, thank you!! Sincerely, Kyle Biggs General Manager More 

Edgewood, Kentucky
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The room was very comfortable, clean, and quiet. The air-conditioner is controlled by a thermostat on the wall. NICE. Breakfast was good, but NOT complimentary. If you need a luggage cart, get it early. I only was two. Location was a little far south of town, but ok.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Ted D, Thank you for taking the time to share your experience at our location. I glad to hear that you enjoyed your stay with us and that you liked the cleanliness of your room. Our housekeeping staff works very hard everyday to ensure that guests have this experience. I will make sure to pass this along to them. Thank... More 

Milwaukee, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The bar, servers, front desk, and housekeeping staff was so pleasant and accommodating. We visit a lot of high-end hotels and NEVER had an experience such as we did here. This hotel is amazing - WE WILL BE BACK!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Dana P, Thank you for taking the time to complete a survey about your recent stay with us. I am thrilled to hear that we were able to WOW you! That is our goal day-in and day-out. I will make sure to pass these comments along to the staff and congratulate them on a job well done. We hope to... More 

Mazon, Illinois
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are nice size and comfortable. We really enjoyed the breakfast buffet. You do have to pay for it but it is worth it with made to order eggs and French toast. The service was great and the staff was very friendly. I would stay here again if I were in Springfield.

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

bobby3131, Thank you for taking the time to share you experience with us. The breakfast at Hilton Garden Inn’s is one of my favorite things about the brand, it is wonderful! I am so glad to hear you enjoyed your stay and we hope to have you back as a guest again!! Sincerely, Kyle Biggs General Manager More 

Sydney, Australia
Level Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is right beside the interstate and convenient for access. Lots of family restaurants close bye. Room wax very clean and had plenty of space. Overall the physical things were good. BUT, what spoilt it all was the somewhat surly and certainly pre-occupied reception staff. Not a smile or friendly "hello" in sight. I don't know what she was... More 

Was this review helpful? Yes 1
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Bob W, Thank you for taking the time to tell us about your recent stay with us. I am so sorry to hear that our desk staff was not more welcoming. This is completely unacceptable to me and I will make sure the issue gets addressed and solved. I hope you have the opportunity to return and experience the best... More 

Grand Rapids
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was good. The hotel is clean, modern, welcoming and we appreciated the free cookies in the lobby! We would definitely stay here again. The restaurant has excellent food. We liked the Neutrogena products in our bathroom.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Linda M, Thank you for taking the time to write a review about your recent stay with us. Glad you enjoyed everything, the bath items are very nice I like them too!! We hope to see you again soon! Sincerely, Kyle Biggs General Manager More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is very clean and the staff is friendly! The food and restaurant service is also top notch. I have had both breakfast and dinner and both have been very good. Thanks to Tiffany for the great service and for going the extra mile.

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Greg P, Thank you for taking the time to write a review about your recent stay with us. I am glad we were able enjoy both breakfast and dinner service with us. I will make sure Tiffany knows that you appreciated her excellent service. Sincerely, Kyle Biggs General Manger More 

Fort Worth, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night on the way to Chicago. My daughter, husband and I shared a double room. Plenty of space, comfortable beds, nice accommodations. When checking in we asked to be away from the freeway due to noise (see previous posts) but were told there were no other rooms. We did experience the noise, but, we were so tired, didn't... More 

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

JAT1980 Thank you for submitting a review of your recent stay with us. I am glad to hear you had a comfortable stay. We look forward to having you as a guest again! Thank you, Kyle Biggs General Manager More 

Springfield, MO
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Most of the staff was very good. The room was clean and comfortable. I did not like the bed. It was a little too hard for my taste. It was like foam on a board. Breakfast was delicious. The biscuit and gravy were wonderful!

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Joan R, Thank you for taking the time to write a review about your recent stay with us. I am sorry to hear you did not like the bed. The comfort of our guest is always our top priority. We will be replacing all of our mattresses in our hotel coming up in the next few months so I hope... More 

Champaign, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Our bathroom smelled of Urine. I complained and 6 hours later someone came and cleaned the floor and the smell went away. What does this say to me? If they cant see it, they dont clean it. Scary. The breakfast in the dining room was mediocre - standard hotel buffet, but the staff was not friendly or helpful on the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kyle B, General Manager at Hilton Garden Inn Springfield, responded to this review

Dear Diane M, Thank you for taking the time to write a review about your recent stay with us. I am sorry that our staff did not live up to your standards. We pride ourselves on being the cleanest and friendliest hotel around. I want you to know that your concerns are my concerns and that I do not take... More 

Questions? Get answers from hotel staff and past guests. Ask a question

110 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (4)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (76)
Viewed
Dining (8)
Viewed
Room/suite (17)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (13)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (2)
Viewed
Other (24)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay