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Hilton Garden Inn Springfield

3.0 of 5 3100 South Dirksen Parkway, Springfield, IL 62703
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#10 of 40 hotels in Springfield
313 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Hilton Garden Inn Springfield
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Hilton Garden Inn Springfield
  • Overview
  • Reviews (313)
  • Photos (40)
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  • Room tips (37)
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313 people have reviewed this hotel

Traveler rating
    165
    87
    39
    14
    8
See reviews for
102
70
18
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Champaign, Illinois
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Needed a hotel for an event in Springfield and this was the place. It was your normal Garden Inn with a great bed and shower so you never have to worry about a thing. Noise was never an issue and parking was great. Many places around for food and shopping if needed.

Was this review helpful? Yes 1
HGISpringfieldIL, Other at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to review our hotel. All of us are glad that you chose us as your go to place for your event in Springfield. We take great pride in our standard of excellence, so that all of our guests’ have nothing to worry about, but to put up their feet and enjoy their time with... More

Nolensville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel was clean and comfortable. Very close to most of the historic attractions. The breakfast buffet was excellent and it was nice that the hotel offered bar service as well. The hotel was located right off the interstate and was within a few miles of most of the historic sites downtown.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to give us feedback on your stay with us. We hope that you will come back and see us. Our staff takes pride in keeping up the appearance of our hotel and providing excellent service to each guest. We sincerely thank you for choosing the Hilton Garden Inn! More

Spring Hill, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

A great, clean and comfortable hotel. The staff was very welcoming and the overall feel was the same throughout the hotel. Parking was very convenient and the area of town was very accessible. The bar area and dining area seemed very clean and sufficient although I opted to visit other local establishments for meals and such. I would definitely recommend... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay and hope that you will return to see us. We encourage you to try our wonderful food in the restaurant on site. You won't be disappointed. We look forward to seeing you again when you are in the area.... More

St. Charles, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

As a dedicated Hilton customer, I was very disappointed by the facilities, staff attitude, and overall treatment at this location. I booked 2 rooms for 3 days. I had to switch rooms twice during my stay there because of problems with climate control and bathroom malfunctions. The staff members were walking the halls cursing while talking with each other on... More

Was this review helpful? Yes
Washington DC, District of Columbia
Top Contributor
53 reviews 53 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We again got here very late, but the reception was very welcoming, and the room was as usual very well-appointed and clean. We decided to go for the "bed and breakfast" special, which was an excellent decision, because the breakfast at this Hilton Garden Inn, in any case, was really exceptionally good: excellent cooked breakfast, lovely ripe fruit, even the... More

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay. We pride ourselves in providing excellent service to each of our guests. We would like to extend a warm thank you and invite you to stay with us again if you are in the area. Thank you for choosing... More

Weeki Wachee, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel, very clean, staff very friendly and helpful, however you get one day of complimentary internet service, if you have an internet device and your children or spouse has an internet device you will have to pay extra to connect the devices to the internet.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thanks for your feedback on your recent stay with us. We do apologize for the confusion with the internet connection. When connecting, you use your last name and room number to connect to the internet using the "complimentary internet access" option. If you connect using the high speed internet option, there is a fee for faster service. We hope that... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Front desk was very friendly and helpful. Quick check-in. Room was very clean. Bed was a bit firm for my taste and it squeaked a lot. Staff took care of it immediately however. Bar was ok typical selection of drinks.

Was this review helpful? Yes
HGISpringfieldIL, Other at Hilton Garden Inn Springfield, responded to this review

Dear Matt S, Thank you for taking the time to review our hotel. We know with busy lives and schedules that every minute counts so thank you again for giving some of yours to us. Everyone at the Hotel takes great pride in making sure all our guests’ experiences are memorable and if there are problems, from little to big... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The booking agent, Missy, was a tremendous help in booking a block of rooms for the gathering of family for a funeral. The facility is easily accessible to major interstates; there is some highway noise. Excellent breakfast food available. Staff is very accommodating and personable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. We hate that you were in town for the reason you were, but we are glad that you allowed us to give you and your family great service. We take pride in providing exemplary service to our guests. We hope that you will come... More

1 review
1 of 5 stars Reviewed 2 weeks ago

I was very unhappy with the way I was treated at the Hotel. The room I was checked into was not cleaned and the staff seemed like they didn't care. The manager really did care either. I would not recommend staying at this place unless you enjoy getting ripped off.

Was this review helpful? Yes
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I am so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again. We’d love to have you as our guest the next time you are in Springfield. Thank... More

Nice, France
Top Contributor
83 reviews 83 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed two nights here although we had only planned to stay one, because we enjoyed the State Fair so much- staff at this hotel were super pleasant all round- and the room was very comfortable and breakfast a decent spread. I would recommend staying here if visiting Springfield.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Other at Hilton Garden Inn Springfield, responded to this review

Everyone at the Hilton Garden Inn is glad you had so much fun at the State Fair. We strive everyday to make sure that all our guest consider us the first place they think of. We hope that the next time you’re in Springfield; you’ll make us your number one destination. More

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Additional Information about Hilton Garden Inn Springfield

Address: 3100 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

40 photos of this hotel

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Amenities

Hotel Style
#5 Family Hotel in #6 Business Hotel in #9 Romantic Hotel in
Hotel Class
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important... YOU! ... more   less 
Number of rooms
117

Questions & Answers

Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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