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Hilton Garden Inn Springfield

Certificate of Excellence
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3100 South Dirksen Parkway, Springfield, IL 62703
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Double Points
Best prices for: 1 room 1 guest
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Hilton Garden Inn Springfield
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Hilton Garden Inn Springfield
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397 reviews from our community

Traveler rating
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    48
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    12
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127
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Wilmette, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Terrible Service, room smelled and pool was extremely small. The hotel staff was not that friendly when we arrived. We went to our room and it had an odor to it. The floor was not clean and bathrooms had hair on it. The blow dryer did not work as I had to ask for a replacement. The room temperature was... More 

Review collected in partnership with Hilton Garden Inn

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Milan, Illinois
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We were told free breakfast, and was advertised as such, but when my son and i went to the lobby Friday morning we were told there is no free breakfast and it was $9.95. Also no wifi, we were told that the Wifi dosent work because there are too many hotels in the area. Lastly who designs a shower where... More 

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Geneseo, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment I called to reserve a room to the minute we left we were nothing but happy with our stay there. Everyone was extremely nice and accommodating. The rooms were clean and everything in its place. I would highly recommend staying there if you would like a great experience and great price on a nice room!

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again next time you are in the Springfield area. Thank you for choosing the Hilton Garden Inn! More 

Oak Forest, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our air wouldnt turn on so we called the front desk. They were in our room within minutes and when the staff couldn't fix it, they moved us to a new room, and for our trouble gave us free breakfast for the next morning.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Management response:

Thank you for taking the time to give us such a wonderful review. The staff here are sorry that you had some troubles. Unfortunately we can't always predict when things with malfunction, but the staff here makes sure that despite that all guests are satisfied with their stay. We want you to feel like this is your home away from... More 

Jacksonville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I loved everything about this Hotel from the awesome Girl that checked me in to cleanliness and the super comfy beds. I love that I was able to do e-check in and choose my. This is my go to hotel when staying in Springfield.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. We appreciate the kind words. We hope you will come back to see us again soon. Thank you for choosing the Hilton Garden Inn! More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Hilton Garden Inn in Springfield IL on March 13th, 2015 until check out which was on March 14th, 2015 and the lady at the front desk Jaquita was helpful and very polite and we enjoyed our stay.

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We will be sure to give Jaquita recognition for her outstanding customer service. We take pride in providing excellent service to each guest. We hope to see you again soon. Thanks for choosing the Hilton Garden Inn! More 

Saint Louis, Missouri
2 reviews
2 of 5 stars Reviewed 1 week ago

My wife and I stayed with our two kids for two nights while visiting Lincoln history sites. Only 5 minute drive to downtown and right by a movie theater. The employees very nice and the breakfast omelets and french toast were great. The night maintenance man could not have been nicer. We only had one lightbulb in lamps next too... More 

Was this review helpful? Yes
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be of assistance... More 

Heiligenkreuz, Austria
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here during what turned out to be quite a snow storm, dropping between eight and twelve inches of snow on the area. The hotel is located off of Interstate 55 and was easy to access. The parking area in front of the main entrance is adequate and I was able to park nearby the doors without much problem.... More 

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay with us. In reference to the concerns you had, we will definitely take those things into consideration to accommodate our guests during winter storms as the one you experienced during your stay. We hope... More 

United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The overall room was nice, clean, and offered a small fridge for food items. The indoor pool was the smallest I had ever seen and over-chlorinated. No continental breakfast, but a $9.95 breakfast buffet is offered. The staff was not overly friendly at check-in so I gave the service an average rating. I thought that I had received better values... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thanks for taking the time to give us feedback on your recent stay. We sincerely apologize for any shortcomings during your stay. We want each of our guest to feel welcome and enjoy their stay with us. We hope that you will not let this deter you from staying with us again in the future. Once again, thanks for choosing... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I am a woman traveler and this hotel was excellent in comfort, food was delicious, staff was warm and welcoming, and bed was excellent (sleep number), and I always felt safe. Lobby was a great place to hang out to read, drink a glass of wine, and unwind from a long day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Management response:

Thank you so much for taking the time to give us such a great review. The staff here at the hotel are glad that you felt so at ease during your stay. The Hilton Garden Inn wants their guests to feel like they are relaxing in their own private garden. We hope that you get to visit with us again,... More 

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