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Hilton Garden Inn Springfield

3.0 of 5 3100 South Dirksen Parkway, Springfield, IL 62703
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Certificate of Excellence 2014
Hilton Garden Inn Springfield
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Hilton Garden Inn Springfield
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358 reviews from our community

Traveler rating
    192
    96
    44
    15
    11
See reviews for
115
81
21
104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Chester, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Very comfortable and clean hotel, nice amenities. Great breakfast buffet. I would not recommend a room with a hot tub though since the tub is in the actual room area and not the bathroom. This caused the room to smell "pooly" and it was very noisy. Aside from this, the room and hotel are wonderful.

Review collected in partnership with Hilton Garden Inn

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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room was nice, micro and fridge in room was great. Don't use coffee maker, dirty and musty makes terrible taste. Lots of dusty places in room. Stayed on site for dinner and took to room, best hamburger and onion rings I've had in a long time, had breakfast and was very good. Wonderful biscuits/gravy and bacon. It was nice in... More

Review collected in partnership with Hilton Garden Inn

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Winslow, Maine
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

The hotel and staff were simply wonderful! After a long hard drive - through terribly slippery road conditions - the front desk clerk was extremely helpful. She was the "light at the end of the tunnel". Gracious, smiley Teaira, really made our night! Later, when my daughter was accidentally locked out of an "adjoining room" (never put the privacy lock... More

Review collected in partnership with Hilton Garden Inn

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Mattoon, United States
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed the room and the free dessert bars in the lobby. The in room Jacuzzi was excellent and worked great. The room amenities such as the microwave and refrigerator were used and came in handy. I liked the ease of check in and out.

Review collected in partnership with Hilton Garden Inn

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Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Although I was wearing a down coat due to the frigid weather outside, I was surprised how cold the hallway was as I made my way to my room. The room also felt drafty; therefore, I had to turn the heat up to mid 70s. I was most surprised by the fact that the time on the clock hadn't been... More

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Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This an excellent Hilton property. It was my third time staying here and each time this property has been flawless in appearance, ease of stay and room condition. I would recommend this property to anyone in the Springfield area.

Review collected in partnership with Hilton Garden Inn

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Management response:

Thank you for taking the time to give us such a wonderful review. The staff here at the Hotel is glad you choose us as your go to place to stay. We hope we continue to be the place you like to lay your head after a long day. Each and every one of us takes great pride in making... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The overall experience was just so, so. The room was clean, however, the bed adjustor did not work. The mattress was very stiff and we were unable to get it to adjust as we had been promised. The front staff lacked maturity. She was new and though we could understand that she may not know much. She was a bit... More

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1 review
1 of 5 stars Reviewed 2 weeks ago

Our group of 5o people that were families were promised one thing and given another when we arrived. The employees at the front desk do not know the first thing about customer service. I travel frequently and would not recommend this hotel. I will not stay here again.

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

We are so sorry we were not able to provide you with the quality of services you deserved during your recent visit. Please know that this is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure... More

Springfield, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

I was a member of a wedding party that occurred in this hotel in November. I need to mention that most if not all of the wedding party work in customer service. We were all blown away by this hotel staff. The Events coordinator Naveesha(sp) is outstanding at her job. I was told sometime after the wedding that this was... More

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HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your kind words and feedback on your recent stay with us. Each of our team members enjoy what they do and provide quality service to each guest that enters our doors. We are happy to hear that your event was a success and we were able to share part of that experience with you. We hope that... More

Julington Creek Plantation
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the HGI in Springfield, IL for two family weddings and various other visits. Our own experience for the weddings was top notch. The hotel and staff were welcoming and accommodating to our large crowd. In late August 2014, my husband & I stayed two nights and were greatly helped by one of the Engineering Staff. The... More

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We are always happy to have you return to our property. Our staff takes pride in providing excellent service by going above and beyond to accomodate your needs. We hope to see you again soon. We sincerely appreciate your loyal to our hotel. Thank you for choosing the Hilton... More

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Additional Information about Hilton Garden Inn Springfield

Address: 3100 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

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