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Hilton Garden Inn Springfield

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3100 South Dirksen Parkway, Springfield, IL 62703
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Hilton Garden Inn Springfield
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Hilton Garden Inn Springfield
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457 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (457)
  • Mar-May only
    (112)
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    (152)
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    (110)
  • Dec-Feb only
    (83)
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st louis, United States
4 of 5 stars Reviewed 2 days ago NEW

We like the Hilton garden Inns for personal trips - find them to be clean, friendly and the right size room for 2 people. The Springfield IL location has terrific staff, very professional and responsive and the room and common area were as expected - clean and comfortable. However, the fitness room needs deep cleaning and some repairs.

Review collected in partnership with Hilton Garden Inn

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Gainesville, Florida
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is located in a cluster of hotels on the eastern side of town just off I-55 at a major exit. One reviewer commented on there being no "view" and . . well there isn't but then again Springfield IS on the prairie and, therefore, it is flat. While the immediate area is OK get a few blocks away... More 

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Chicago, United States
1 review
3 of 5 stars Reviewed 1 week ago

It is nice for a simple day. Location is not the greatest, and view are expected of outside the town. Do not expect the best service from the restaurant. The desk service is great, but a call to the front desk may go unanswered at first attempt.

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

On behalf of all the Employees and Staff of the Hilton Garden Inn Springfield, I would like to apologize for our inability to exceed your expectations during your recent stay. More 

Chicago, Illinois
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk staff was among the best I had ever experienced. Super attentive - going above and beyond to help. The housekeeping staff was lacking. We had 2 queen beds with 2 adults and 2 children. Housekeeping only left 2 face cloths. I did complain and the next day after cleaning the room - no change - 2 face... More 

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to let us know how your stay was while with us. I would like to apologize for housekeeping falling short of exceeding your expectations. Thank you for bringing this to our attention so that we can correct the issue. We hope to see again in the future. Have a great week! More 

Roscoe, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Needs a few upgrades and had a family of banshee maniac children with parents who obviously do not know how to control their children screaming and running around all NIGHT long! The restaurant staff was friendly and helpful and the food good. The girl at the front desk was new but I told her twice that I was an HH... More 

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

We continually strive to ensure all our Guests receive superior service and a quality stay, and take, very seriously, any time we fail to meet those expectations. Please be assured that we will take all necessary steps to remedy the situation so that it does not happen again. More 

Florissant, MO, United States
1 review
5 of 5 stars Reviewed 1 week ago

This Hilton Garden Inn is one of the best. The staff are so friendly and helpful. Our room is always clean and fresh. The restaurant is handy and has excellent food choices. The servers and cooks are very friendly, and eager to make your stay enjoyable.

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

We are very appreciative of your kind remarks about the quality of your stay. The employees and staff are committed to exceeding all of our Guests’ expectations and are always very pleased when a Guest lets us know we have accomplished that. We hope to see again in the future and have a great week. More 

Belleville, Illinois
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Have stayed here many times,but this will probably be the last time..Room smells like mold,inch of dust on lamp,phone dirty,roach bait on bathroom floor,toothpaste still on bathroom sink...disappointed!!!

Was this review helpful? Yes
HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to let us know about your recent stay with us. On behalf of the staff I would like to apologize for cleanliness issues. This is definitely not a normal standard for our hotel. Than you for bringing the cleaning the issue to our attention so that we can correct the issue. More 

Grand Ridge, Il, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

This is a nice clean hotel, although there restaurant/bar leaves a lot to be desired. They need to get someone that knows what they are doing when it comes to ordering the supplies needed to run a bar/restaurant. They absolutely has nothing to actually choose from in the bar area, not even Olives for Bloody Mary's or a martini and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to let us know how your experience was while staying with us. I on behalf of the staff I would like to apologize for the restaurant falling short on items and service. This is definitely not our standard of operations. Thank you for bringing this to my attention so that this issue will not... More 

Sandwich, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I liked everything about this hotel except the price of breakfast. The room was clean and the bath towels were so soft and fluffy! The bed was comfortable and the whirlpool tub was a nice luxury after a whole day of walking around the State Fair. All of the staff we encountered were helpful and smiling. I would stay here... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

Thank you again for you review for our hotel. We here at the Hilton garden inn work hard to make sure that you are comfortable and that your stay is pleasant. We are glad to here that we will see you in the near future! Thanks again.. Lenee Pilkington More 

OK2234
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very nice. The room is great. We slept well. The pool is good, clean. The pool area did run out of towels, and the bathroom by the pool was a mess. You have to pay for breakfast, so we ate in the room, used the microwave.

Was this review helpful? Yes
HGISpringfieldIL, Front Office Manager at Hilton Garden Inn Springfield, responded to this review

We definitely are grateful to have had you here at our hotel. We have all smiles to know that you enjoyed your stay and hope to see you again here at the Hilton Garden Inn! Lenee Pilkington More 

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