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Hilton Garden Inn Springfield

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3100 South Dirksen Parkway, Springfield, IL 62703
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Hilton Garden Inn Springfield
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504 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I had to stay for quite a while at this location over the past two months. I wanted to extend a special thank you to Jaquita who works the front desk. She took care of every thing I needed even when it was short notice. That type of customer service will keep me coming back. Thanks again for a great... More 

Helpful?
Thank Sharkurt
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the five star review and special mention of Jaquita. She offers five star service to very customer and the exceptional service you expect from Hilton Worldwide. For Your Business Convenience we offer • Audio/Visual Equipment Rental • Business Center • Complimentary Printing Service • Complimentary WiFi • Express Mail • Fax • Meeting Rooms • Photo Copying Service... More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Alie and her staff did a great job of making our meeting experience wonderful! The facilities are very nice, but most of all the staff was very efficient, easy to work with and nice. They exceeded all of our expectations and demands. This is a great location to have an affordable meeting with great service.

Helpful?
Thank 1Israel
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the five star rating!! We are glad you had a great experience with our banquet department. Alie does an awesome job in the banquets and handles everyone with the exceptional service they deserve and need to have a productive meeting. The Hilton Garden Inn Springfield is delighted to host your next meeting, celebration, or event. It is also... More 

Saint Louis, Missouri
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

friendly staff welcomed us right away we stay here often so they know who we are the room was nice as always no problems happened in the morning we had breakfast chef Nahshaun cooked us omlets and eggs just the way we like he is very friendly and so are all the servers everyone told us to have a safe... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven Z
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the review and we are happy that Nashaun delivered on the breakfast. Our breakfast is made to order and we have a buffet too that has something for everyone. Sample tasty American cuisine at the Garden Grille each evening from 5-10pm or stay in and enjoy the comfort of our in-room dining. Sip on delicious drinks at the... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Through our Corp. account our employees frequent this hotel. We enjoy our stay due to the outstanding customer service of Bennie Chandler. We appreciate his courteous, kind, and knowledgeable work ethic! Great Job Bennie!

Helpful?
Thank Becky O
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the great review and special recognition of Bennie at the front desk. Bennie offers great service to all customers and handles their individual needs with personal service. We are glad you a corporate customer and we are built with the business traveler in mind. Conveniently located on the southeast side of Springfield, just one block from I-55 at... More 

Port Byron, Illinois
1 review
2 of 5 stars Reviewed 2 weeks ago

Mr. Chandler at reception has been exceptionally courteous and helpful during my many business trips to Springfield. He is always pleasant, remembers me by name and makes sure that I have what I need .

Helpful?
Thank William C
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the review and special mention of Bennie. It’s always welcoming to be remembered by name and Bennie takes care of all guests needs offering the Hilton service you have come to expect. Unwind in a spacious guest room or suite at our hotel. Surf the web with complimentary WiFi and enjoy complimentary HBO® on the 32-inch LCD TV.... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I've been traveling a lot the last few months and just finished an unfortunate 36 hours of 4 flights and 4 hours of driving in multiple cities. My meeting tomorrow starts at 5:45 am. Sean made me feel relaxed and right at home at a difficult time for me to feel relaxed or "right at home" away from my wife... More 

Helpful?
Thank GandZ_2008
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for the great review and special Mention of Sean. Sean is a great employee and takes extreme pride in offering exceptional service in the Garden Grill to all of his customers. We are glad you feel at home with the Hilton Garden while on the road. We are built for the business traveler with such amenities as Business Center.... More 

Chippewa Falls
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was quiet and the beds were comfortable. My room had a Keurig in addition to the microwave and fridge. The only thing I didn't like was breakfast was $9.99 for all you can eat hot breakfast... It didn't look like much more than you would get for free at some economy chains. Every staff member that I encountered... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brittany B
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Brittney We are glad you enjoyed the hotel and the in room amenities such as Free HBO, In Room Complimentary Keurig, Micro fridge in every room, and adjustable sleep number bed in our king rooms. We do charge for breakfast but you get farm fresh cracked eggs made to order omelets, not the “egg product” that other hotels use. And... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 3 weeks ago

Since the beginning of October, I have been traveling to Springfield, IL for work on a Monday through Thursday basis. From my first stay, I knew I had made a fantastic choice. The service is over the top to say the least. Every time I check in, I am greeting with smiling faces that are able to exceed my expectations... More 

Helpful?
Thank Tucker S
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us while on the road. We are built for the business person on the go. Stay connected with work in the 24-hour business center, enjoy an energizing workout in the fitness center or take a dip in the sparkling indoor pool. In the evening, retire to the stylish Pavilion Lounge and unwind with a cocktail or... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying here on a recent business trip. I initially asked Madison, at the front desk, for a recommendation for a local spot. She went above and beyond to accommodate me. However, I decided to stay in and have dinner at the bar. Vince was my server and he was also very friendly and went out... More 

Helpful?
Thank Dan W
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for staying with us while in Springfield and the excellent review. We are glad you found the hotel and staff to your liking and the special mention of Madison, Nashaun, and Vincent. We strive to set ourselves apart from the competition in both a superior inviting product and exceptional service. I am glad you found both of these while... More 

Millersburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very clean, great price, close to lots of good restaurants. the breakfast was AWESOME and the staff was great. After day 1, as soon as i walked down my coffee was poured and waiting for me to return from the omelette bar. the internet was not great, even as a Hilton Rewards member.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Patrick M
Jeffrey A, Manager at Hilton Garden Inn Springfield, responded to this review

Thanks for taking the time to review the hotel and the great comments regarding The Garden Grill Breakfast. We strive to not only have the best staff and service in Springfield, but have a great chef and restaurant staff. Unlike most hotels, our eggs are farm fresh cracked with made to order Omelets and eggs especially prepared for you. As... More 

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