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All 40 Springfield hotels

Hilton Garden Inn Springfield

3.0 of 5 Hotel   |   3100 South Dirksen Parkway, Springfield, IL 62703
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80%
Ranked #10 of 40 Hotels in Springfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Hikerdude79 Aiken, South Carolina
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320 reviews from our community

Traveler rating
    167
    89
    42
    13
    9
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103
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92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • German first
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  • Spanish first
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English first
Aiken, South Carolina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Booked a prepaid rate which clearly states no changes or refund. Hilton Corporation lowered the rate for the same days and room type I choose and refused to refund my money this is bad for business. I could understand if I wanted to cancel the rate but when they lower it and refuse to refund the money. They do have... More

Was this review helpful? Yes 1
Longview, Washington
Top Contributor
136 reviews 136 reviews
40 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here one night last month while on a quick visit to the state capital. This relatively new hotel was close to most of the attractions we wanted to see and was near many restaurants and shopping centers. Our King room was very comfortable with soft linens, good pillows, modern bath and tv, and free wi-Fi. We enjoyed the... More

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HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your review on your recent stay with us. We are pleased to hear that you enjoyed your stay with us. We hope that you will choose the Hilton Garden Inn again, next time you are in the area. We look forward to seeing you again soon! More

Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Been staying here for 14+ years. I've stayed at pretty much all the decent hotels in Springfield at one time or another, and initially selected this one because I liked the pillows, free internet, cookies, and friendly staff. The place grew on me and I stay there over 60 nights a year. They have always had a great front office... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoy staying with us and look forward to seeing you again soon. Thank you for the kind words and gratitude that you have shown to our staff. We take pride in providing exemplary service to each of our guests. Once again, thank... More

Noblesville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The pool is the smallest I have ever seen in a hotel...if this is planned as part of your travel, stay elsewhere! The hotel was clean and very well maintained. We did not eat in the restaurant so I can't comment on it but there are many food choices conveniently located to the hotel.

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, Other at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to review our hotel. We’re very sorry you did not enjoy the pool while you were with us. We are glad that you were very comfortable during your stay. We hope the next time you are in Springfield, IL; the pool does not detract you from staying here again. If you do, you should... More

Bloomington, Illinois
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton Garden Inn in Springfield, IL for the occasion of our 20th wedding anniversary (Labor Day weekend, 2014.) It was easy to get to, was a close drive to all of the attractions we wanted to visit, and any number of restaurants were a very shorty drive from this location. We’d stayed at a Hilton Garden... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 weeks ago

Was with a team for a tournament. We've stayed there the past few years and have loved it but was disappointed this year by the rudeness of the staff. Problems with breakfast package which was arranged when reservations made. Had problems with room keys not working and if one of the girls asked at front desk were treated rudely. Also... More

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Fishers, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

We were disappointed in the dilapidated condition of the mattress, needs immediate replacement. The room had been recently redone; however, the mattress was leftover from WWII. Stay someplace else. I stay in Hilton’s often, but this one surprised me.

Review collected in partnership with Hilton Garden Inn

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HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re sorry that the comfort of your mattress didn’t live up to your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope to have another opportunity to serve you, if your travels bring... More

Champaign, Illinois
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Needed a hotel for an event in Springfield and this was the place. It was your normal Garden Inn with a great bed and shower so you never have to worry about a thing. Noise was never an issue and parking was great. Many places around for food and shopping if needed.

Was this review helpful? Yes 1
HGISpringfieldIL, Other at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to review our hotel. All of us are glad that you chose us as your go to place for your event in Springfield. We take great pride in our standard of excellence, so that all of our guests’ have nothing to worry about, but to put up their feet and enjoy their time with... More

Nolensville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean and comfortable. Very close to most of the historic attractions. The breakfast buffet was excellent and it was nice that the hotel offered bar service as well. The hotel was located right off the interstate and was within a few miles of most of the historic sites downtown.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to give us feedback on your stay with us. We hope that you will come back and see us. Our staff takes pride in keeping up the appearance of our hotel and providing excellent service to each guest. We sincerely thank you for choosing the Hilton Garden Inn! More

Spring Hill, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

A great, clean and comfortable hotel. The staff was very welcoming and the overall feel was the same throughout the hotel. Parking was very convenient and the area of town was very accessible. The bar area and dining area seemed very clean and sufficient although I opted to visit other local establishments for meals and such. I would definitely recommend... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay and hope that you will return to see us. We encourage you to try our wonderful food in the restaurant on site. You won't be disappointed. We look forward to seeing you again when you are in the area.... More

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Additional Information about Hilton Garden Inn Springfield

Address: 3100 South Dirksen Parkway, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

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