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All 40 Springfield hotels

BEST WESTERN Clearlake Plaza

2.0 of 5 Hotel   |   3440 E. Clearlake Ave., Springfield, IL 62711
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65%
Ranked #15 of 40 hotels in Springfield
A recent review
4 of 5 stars reviewed 2 days ago
Lynn F Yadkinville, United States
  • Overview
  • Reviews (70)
  • Photos (29)
  • Amenities
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  • Room tips (6)
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70 people have reviewed this hotel

Traveler rating
    23
    24
    17
    3
    3
See reviews for
23
25
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Yadkinville, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Close to most area attractions. Near downtown and Lincoln Home National Historic Site and Lincoln Presidential Library, plus it was just off the interstate. Newly renovated so rooms were clean and the facilities were up to date.

Review collected in partnership with Best Western

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thanks for offering a review from your recent stay. We appreciate you taking a few moments to give us your feedback. Every guest is important to us & knowing you had a great stay is wonderful new. We look forward to your future stays with us. Thanks again More

Lockport, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is in a great location to easily get to all the attractions in Springfield. Very well maintained property and guest rooms. Free WiFi and a nice indoor pool too. Hotel staff are all very friendly and helpful. Free continental breakfast was very good, nice selection of food.

Review collected in partnership with Best Western

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, What a pleasure it was to hear about your positive experience with us. We are glad to hear you were able to take advantage of all our amenities & found the staff to be pleasant. It's very rewarding to read a great review they mean great deal to our team. We look forward to your future stays with... More

Boston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I highly recommend this facility for its value, cleanliness, and quality. The staff was friendly and very helpful. Due to a sudden hospitalization for my Mom in Springfield, I had flown quickly to Illinois and was pleased to stay at this hotel which was not far from St. John's Hospital. I selected it based on the other recent reviews of... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest. Thank you offering a review from your recent stay.I appreciate you taking a few moments to give us your feedback.It's our goal to be the friendliset hotel staff in town & of course offering clean & comfy accommodation. Thanks again. More

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel based on the reviews. I must have received an old, outdated, un-renovated room. Staff was friendly, including the young lady who checked me in and another gentleman (a manager?) who provided helpful assistance navigating the area. My problem was with the room itself. It simply was not very clean. The lamps all had layers of... More

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for comments concerning your stay with us. On behalf of our entire team, i would like to apologize for not exceeding your expectations. Your satisfaction is important to us & we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. Thanks again More

San Antonio, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We found ourselves with a flat tire on our way home to TX from WI. Had to unexpectedly stay the night IL in order to get the tire fixed and have a safe trip home. The front desk clerk was great. She was knowledgeable of the area and helped us locate somewhere to eat. This was a last minute choice... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest. What a pleasure it was to hear about your postive experience with us. Thank you for your wonderful review.We look forward to your return. Thanks again More

Saint Johns
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice enough motel. very good staff, the "fragrance" in the room makes you wonder what is being covered up, plus installing new carpet in hallways "enhanced" the smells. It stilled bothered me the following morning( thought you'd get used to it) Hopefully time will help with this. Breakfast was good, location and appearance was nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for sharing your feedback with us. Our goal is to provide excellent service & clean hotel. We sincerely apologize for any inconvenience it may have caused you while the renovation project was going on. I am pleased to hear that our staff was friendly & that you enjoyed our breakfast. We look forward to serving you... More

Perry
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 23, 2014

We stayed for two nights with two grandchildren. All new carpet and much redecorating and remodelling are recently done but some more areas still need attention. Very courteous staff. Great breakfast and excellent coffee.

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thanks for offering a review from your recent stay. We appreciate you taking a time to give us your feed back. We are glad to hear your were able to take advantage of all out amenities & found the staff to be pleasant. We hope to see you again real soon. Thanks again. More

Trecate, Italy
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 9, 2014

Hotel clean and comfortable, conveniently located for downtown and highways. Breakfast improvable for choice and quality. Our stay was for only one night on the road to Saint Louis, so we can't really appreciate all the services of the hotel. Price was affordable and adequate to the quality of the stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thanks for offering a review from your recent stay with us, I appreciate you taking a few moments to give us your feedback, Its our goal to be clean & comfy accommodation. We look forward in seeing you in future. Thanks again More

Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed June 3, 2014

We stayed one night in May 2014. We booked two rooms for four of us.. Hotel is very close to I 55, it is not bad. Square and street are so-so. Does not give you feeling that you are at the capital of the state. Rooms are large and clean, but air conditions are too old. Could not sleep all... More

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Thanks for offering a review from your recent stay at our hotel Best western Springfield Il. I appreciate you taking a few moments to give us your feedback. It's our goal to be the friendliest hotel staff in town & of course offering clean & comfy accommodation. Thanks again. More

Keighley, United Kingdom
Top Contributor
136 reviews 136 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed May 23, 2014

Best Westerns are great hotels. We know. We stay in lots of them. This one had lovely dark wood furniture and the bedstead and mirror are particularly attractive. They are currently re-carpeting the stairs area. The indoor pool area was clean and we had the pool all to ourselves. Hot and cold breakfast was wholesome and delicious, although I am... More

Was this review helpful? Yes 1
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for sharing feedback with us. Our goal is to provide excellent service & clean hotel. I am very happy to hear that you enjoyed our pool & breakfast. I apologize about the A/c issue. We look forward to your future stays with us. More

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Additional Information about BEST WESTERN Clearlake Plaza

Address: 3440 E. Clearlake Ave., Springfield, IL 62711
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Clearlake Plaza 2*
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Also Known As:
Best Western Springfield
Springfield Best Western

29 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (11)
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Hotel & grounds (7)
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Dining (1)
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Pool/beach area (4)
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Bathroom (4)
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Other (3)

Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#12 Family Hotel in Springfield
Hotel Class
Number of rooms
43

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