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All 39 Springfield hotels

BEST WESTERN Clearlake Plaza

2.0 of 5
3440 E. Clearlake Ave., Springfield, IL 62711
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Ranked #20 of 39 hotels in Springfield
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31 reviews from our community

    Trip type
Traveler rating
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Date Rating
Cleveland, Ohio
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 13, 2013 NEW

We were visiting the sites of Lincoln and his home and picked this hotel as we have been loyal customers of Best Western and reward members! First we were disappointed were it was on the outskirts and busy section of Springfield and hard to get to off the main drag. You had exit go down a road and there you... More

Was this review helpful? Yes
See 5 more reviews by Peg A for Springfield
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
June 14, 2013

Dear guest, Your business is very important to us & we value your feedback. By telling us what you liked about your stay. I am glad that you enjoyed our deluxe breakfast. I apologize about the land behind the hotel, but it does not belong to the hotel. Thank you again. We appreciate your loyalty to our brand. More

Boonville, Missouri, Usa
1 review
4 of 5 stars Reviewed June 11, 2013

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Review collected in partnership with Best Western

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
June 14, 2013

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NY
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 17, 2013

Stayed here on a road trip, while touring the Lincoln sites. The hotel was average and for an overnight it wasnt bad. It was very basic, from the room to the breakfast. It did seem as though our "non-smoking" room smelled of smoke, and we wondered if they had just recently changed over. I guess the only thing I missed... More

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
May 19, 2013

Dear guest, Your business is very important to us & we value your feedback. By telling us what you liked about your stay helping us deliver a superior experience for you & other guests in future. We hope you will come back. Thank you again More

Claremont, New Hampshire
Top Contributor
165 reviews 165 reviews
31 hotel reviews
Reviews in 100 cities Reviews in 100 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 8, 2013

Good price and decent amenities. The water in the pool was cold and there were no towels. The breakfast was okay. The room was clean and acceptable. I would probably stay here if I should come to Springfield again.

Was this review helpful? Yes
See 5 more reviews by dnumme for Springfield
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
May 15, 2013

Dear Guest, Your business is very important to us & value your feedback.by telling us what you liked about your stay & how we can improve, Thank you for the opportunity to serve you & looking forward to being of service to you in future. More

Maryville
2 reviews
5 of 5 stars Reviewed March 27, 2013

Review collected in partnership with Best Western

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
March 29, 2013

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Freeburg, Illinois, USA
1 review
5 of 5 stars Reviewed January 30, 2013

While the room was spacious (even 2 televisions), the bathroom was a little chilly, being so far from the heater. The bed and pillows were very comfortable. Very nice swimming pool, big enough to actually swim in!

Review collected in partnership with Best Western

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
February 14, 2013

Dear sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us & we value your feedback.By telling us what you liked about your stay helping us deliver a superior experience for you & other guests in the future. We hope you will come back. Thnak you again.We apprecite your... More

Saint Charles
1 review
4 of 5 stars Reviewed December 6, 2012

Review collected in partnership with Best Western

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
February 14, 2013

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Huntsville, Texas
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 23, 2012

Best Westerns are nearly always good places to stay but the desk clerk was very rude. The whole time she was checking us in she talked on the phone. She assigned the room number, gave us a key and kept talking. I was once an asst. manager at a Shoney's hotel location and was taught that the guest at your... More

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
February 14, 2013

Thank you for completing the survey regarding your stay at our hotel. I would like to apologize for not exceeding your expectations. your feedback you gave us to implement improvement to ensure we offer a better experience for our guests.I hope that you will consider staying with us again so that we can have another chance to provide you with... More

Portland, Oregon
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 21, 2012

This wasn't the best hotel in the world, but it worked. Our room smelled a bit of . . . something . . . smoke? I don't know. We were told there was only one smoking room in the hotel, but I wasn't sure if I believed that. Maybe it was right next to ours or maybe they just changed... More

Was this review helpful? Yes
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
February 14, 2013

We appreciated your feed back. I would like to apologize for not exceeding expectation. Your feed back gave us to implement improvements to ensure we offer a better experience for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with better service. Thank you again. More

Tomah, Wisconsin, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 1, 2012

We came into town to go to the Lincoln tours and while looking for a motel spotted this, but almost thought it was closed as outside they are digging up the area! The front staff guy said that wasnt theres, but it doesnt help the view from the motel much-a pile of dirt! The room was nice and my daughter... More

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Additional Information about BEST WESTERN Clearlake Plaza

Also Known As:
Best Western Springfield
Springfield Best Western
Address: 3440 E. Clearlake Ave., Springfield, IL 62711
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 39 hotels in Springfield
Price Range: $
Hotel Class:2 star (2*)
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