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Candlewood Suites Springfield

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2501 Sunrise Drive, Springfield, IL 62703
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Candlewood Suites Springfield
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Candlewood Suites Springfield
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105 reviews from our community

Traveler rating
    76
    16
    9
    3
    1
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29
20
3
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Champaign-Urbana, Illinois
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Candlewood Suites is on fire!!! I stayed at this hotel for 3 months on business. Every morning and/or every night I was greeted by a friendly and smiling employee. It did not matter if it were front desk personnel or those in housecleaning services. This hotel has an awesome team of employees. They repeatedly go out of their way to... More 

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

What an awesome review of our hotel! Thank you so much for taking the time to write this. I have shared this review with our team and everyone is delighted to hear we met or exceeded your expectations. Our team misses you as well and we will look forward to your next stay with us! Thank you again! More 

Perth, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We had to stay a couple of weeks in Springfield as our babies were going to be born in there thanks to a wonderful gestational surrogate. We arrived in Springfield a few days in advance without a booking wanting to check a few hotels that had a kitchen in the room. Gabriel welcomed us into the candlewood suites and offered... More 

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you so much for your nice review of our hotel. I have shared your comments with the entire team! We look forward to your next stay with us - thank you again! More 

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to all the hotels in the area before this one, because its on the ends of the strip. They were all booked or would not take dogs. I should have started with this one. Great rate, very clean, room is amazing, fantastic amenities, and great service from Robert at the front. Thanx Candlewood you helped a weary Canadian out.

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for staying with us and for writing a review of your recent stay! We are very happy to hear we met your expectations and look forward to your next stay with us, Thank you again! More 

1 review
5 of 5 stars Reviewed 1 week ago

I came here one Friday night when other hotels were booked. I was very happy with my room/suite. It was very clean and had everything you could want or need. In fact, I could live there permanently! If it was a condo I would buy it. Friendly staff. I was bummed out when I came back the next week for... More 

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Linda: We are delighted to read your positive review of your recent stay at Candlewood Suites. We have shared your comments with our team and we hope you will be able to stay with us again soon. Thank you again! More 

Madison, Wisconsin
1 review
2 of 5 stars Reviewed 2 weeks ago

Where do i start. Should i start with a warning about the desk clerk named Leavell or should i start with telling people to watch their banks statements the week after they leave. I have been charged extra and double for some stays, also they decided to charge my card even though i was using my free nights. Then they... More 

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for your feedback regarding your recent stay at Candlewood. We have shared your comments with our team in hopes to improve our guest experience. We sincerely apologize that we did not meet your expectations and hope you with give us another chance in the near future. Thank you again for taking the time to bring this to our... More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

The Front Desk Clerk, Lea'Vell, was the nicest most pleasant person I've ever met in my whole life time. He made my husband and I feel so warm and welcomed. On our ride up the elevator, we could not stop commenting on what a great person he is and how well he does his job. Lea,Vell was very pleasant, professional... More 

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for your review of your recent stay at Candlewood Suites. I have shared your review with Leavell and the entire team. We are very happy when our guests are happy! Thank you again. More 

Kaneville, Illinois
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Currently staying here for my 4th night and enjoying all the amenities. Recently staying at two other hotels within sight range of this great hotel. Workers are all professional and very friendly/helpful. Room was the cleanest out of all three hotels. Everything is kept up in working function. Free wifi saves you $9.95 a day from across the street. Also... More 

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for review of your recent stay at Candlewood Suites. It is such an honor to read your review and we take great pride in receiving great reviews such as yours. I wlll definitely pass your review along to our entire team. We look forward to you staying with us again soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This facility was very clean. Staying here while a family member is hospitalized, the free laundry services was very accomodating! LeaVel, whom works in guest services is an assest to this company!! He exhibits genuine customer service, and truly cares for this company!!!

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for your recent review of your stay at Candlewood Suites. It is always a pleasure to hear that our guest services and room cleanliness met your expectations. Thank you again for taking the time to write the nice review and we hope to see you again. More 

Illinois
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 5, 2015

We recently stayed at this hotel as a guest of the Illinois Deer Classic. The facility is very nice and there is a stove/oven, mic and refrigerator in the room if you want to cook, we don't. They do offer coffer 24 hours a day, but for any breakfast you will have to go out to a restaurant.

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for taking the time to write a review of your recent stay at Candlewood Suites. We hope to see you again in the future. More 

Madison, Wisconsin
Top Contributor
478 reviews 478 reviews
53 hotel reviews
382 helpful votes 382 helpful votes
5 of 5 stars Reviewed March 4, 2015 via mobile

I booked this hotel stay only about two hours before arriving due to a blizzard closing down I 44 just outside St Louis, MO while driving north. I'd been stuck on back roads, using navigation to get back to the highway when the sun began to go down and I just wanted a warm, comfortable bed for the night. I... More 

Was this review helpful? Yes 2
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for your great review of your recent stay at Candlewood Suites. I am very happy to hear that our hotel and customer service met or exceeded your expectations. I will be sure to pass along your comments to the entire team and especially Leavell. Thank you again and we hope to see you again! More 

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