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All 40 Springfield hotels

Candlewood Suites Springfield

2.5 of 5 Hotel   |   2501 Sunrise Drive, Springfield, IL 62703
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85%
Ranked #6 of 40 Hotels in Springfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
AaronWilliams Saint Louis, Missouri
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84 reviews from our community

Traveler rating
    59
    13
    9
    2
    1
See reviews for
25
19
2
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel as it was part of the conference's list of discounted rooms,was part of the IHG group of hotels, and the lowest price on the pre-screened list. I really could not have asked for a better experience. The free in-room wi-fi worked, the room was clean and very quiet, the staff was extremely nice with every... More

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for taking the time to write a review of your recent stay at Candlewood Suites, Springfield, Illinois. Our entire team is very happy to hear that we met or exceeded your needs and expectations! We strive to make every experience at Candlewood a pleasant one. Thank you again and we look forward to seeing you again. More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 9, 2014

The building is starting to show its age. Overall, not bad but... Once we had unpacked and my wife was freshening up we found the bathroom sink drain was leaking. They offered to move us, but having just unpacked it seemed wiser to just not use the sink and let them repair it in the morning. They tried... but the... More

Was this review helpful? Yes 2
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you David for taking the time to leave a review regarding your last stay with us. I would like to apologize for the issues you encountered during your stay. We hope you will give us another chance in the future to meet or exceed your expectations. Thank you More

Springfield
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed September 8, 2014

I was in town working for an extended period of time and from the first night, the staff was very accommodating, very nice and eager to help. I had many request as I was also travelling with my elderly mother and they went above and beyond to help me. Lea'Vell and Gabe were absolutely great! A++++ for those two because... More

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gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for writing a review of your recent stay at Candlewood Suites. We love to receive guest feedback so that we can share it with our team. I am very pleased that our Guest Service Representatives were helpful and courteous and we have discussed the housekeeping issues with our housekeeping department. Thank you again and we look forward to... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2014

The room was a nice size and very comfortable. I was pleasantly surprised to find a kitchen complete with a stove and dishwasher. The refrigerator had a built in ice maker. The room would be ideal for a long stay. The staff was courteous and professional. There isn't a restaurant on the premises, but many within a short drive or... More

Was this review helpful? Yes 1
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you Allen for your recent review of our hotel. We are glad to hear you found the kitchenette to be convenient and enjoyed your stay with us. We hope you will be able to stay with us again in the future. Thank you very much. More

Murphysboro, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

We had 4 rooms from Aug.5-17th 2014. We were so pleased with everything about our stay! The facility, the staff, the rooms. We are getting ready to make our reservations for next year! So happy that we found this place, will recommend to others!

Was this review helpful? Yes 1
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you Becky for your positive comments regarding your last stay. We are glad to hear you and your group had an excellent stay with us. We look forward to seeing you again next year. Thank you very much. More

illinois
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 20, 2014

I typically stay at higher end hotels, so I was pleasantly surprised by this hotel. It was new, clean, great gym and Lea'vell in guest services went above and beyond to make us feel welcome. IHG should promote Lea'vell to some sort of guest services trainer.

Was this review helpful? Yes
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you so much for your review of your last stay with us. I am glad to hear you found our hotel to be very clean and that you enjoyed the customer service you received during your stay. I will be sure to pass along your positive comments to Leavell. Thank you! More

Naperville
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 17, 2014

Booked this through Hotwire as a place to crash after a late night at the Illinois State Fair. We noticed the place was pet friendly but were pleasantly surprised with the clean room, comfy bed, and nice shower. Especially surprised by the incredible service-printed directions to the fair, ice for our cooler, coffee, fruit, discount at a local restaurant, and... More

Was this review helpful? Yes
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you Nancy for taking the time to enter a review for our property. We are glad to hear you enjoyed your room while you were here during the state fair. I am glad you found Leavell to be so helpful and I will make sure to pass along your comments to him. We hope you will be able to... More

Walnut,Illinois
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2014

This hotel is a very nice place to stay! The staff is very friendly. The rooms are very spacious. Very clean. We were here for a family wedding and we all stayed here. No one complaint from all the family.

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for your recent review of our hotel. I will be sure to share with the staff that you found them to be friendly and helpful. We are glad we were able to accommodate your family for their wedding and hope you will be able to stay with us again. Thank you More

Huntsville, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

This hotel is wonderful! We were recently in town for a quick overnight stay and this hotel exceeded our expectations. The guy working the desk was super nice and very attentive. The rooms were very clean and included (fridge, stove, etc.) The hotel even offers, board games and movies to borrow so we were able to grab a movie and... More

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you very much Heather J for turning in a review for our property. I am glad to hear you enjoyed our lending locker and were able to take advantage of our dvds to rent in the cupboard. We hope you will be able to stay with us again soon. Thank you very much. More

1 review
5 of 5 stars Reviewed May 4, 2014

Had a great experience at this hotel. Beds are extremely comfortable and appears to be a family owned business that treats you as one of their own. Meeting room was sufficient for our small group of 7. My only suggestion would be a light continental breakfast or light snacks in the evening(chips and salsa, pretzels) I've seen this at various... More

Was this review helpful? Yes
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you Tatia D. for your review of your last stay with us. We are glad to hear you found our beds to be comfortable and also that your group was able to take advantage of our conference room. We hope you and your group will be able to stay with us again in the future. Thank you More

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Additional Information about Candlewood Suites Springfield

Address: 2501 Sunrise Drive, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Springfield 2.5*
Number of rooms: 110
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Also Known As:
Candlewood Suites Springfield Hotel Springfield

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