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Candlewood Suites Springfield

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2501 Sunrise Drive, Springfield, IL 62703
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1 room 1 adult
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Candlewood Suites Springfield
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143 Reviews from our TripAdvisor Community

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Morgantown, West Virginia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

This Candlewood is on the lower end of my hotel experiences traveling in Springfield. The rooms are average, starting to show some age. Our bathtub drain was clogged. There is not breakfast other than a fruit basket in the Lobby which I thought was odd and misplaced. The staff I encountered were either indifferent or seemed to be trying to... More 

Helpful?
Thank jamesfair13
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you for taking the time to leave a review of your last stay. We would like to apologize for the indifference of our staff and for them calling you by the wrong name. I would also like to apologize for the clogged tub in your room. We hope you will give us another chance in the future and we... More 

Farmington, Missouri
1 review
5 of 5 stars Reviewed December 3, 2015 via mobile

Best place for extended stay kitchenette and outside grill make you feel at home. Lea'Vell the night audit is always friendly and welcoming. Very close to everything as well. I'll be sure to book all of my business travels here. Keep up the great work.

Helpful?
Thank icom196
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for your recent review. More 

Fairview Heights, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 29, 2015

Lea'Vell and Richard were very accommodating to myself and other faculty teaching a week long course in Springfield. Both gentlemen made it a priority to make sure we were having a great stay and able to enjoy all of the amenities. I highly recommend staying at this property and we have done so for years.

Helpful?
Thank Kim P
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for taking the time to write such a nice review of your recent stay at Candlewood Suites. I have shared your comments with our team and especially Leavell and the front desk. WE appreciate your loyalty! Thank you again and we look forward to your next visit. More 

2 reviews
5 of 5 stars Reviewed November 20, 2015 via mobile

I visited Candlewood Suites for business and it turned out to be just as pleasurable. It's clean and refreshing the moment you walk through the door. The staff are generous, helpful and friendly as well. Lea'Vell was extremely helpful and didn't stop at anything to ensure that guests were happy and well taken care of. I will certainly recommend this... More 

Helpful?
Thank KaraKaraBear
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Kara: It was such a pleasure to read your review of your recent stay at Candlewood Suites. I am so happy that our staff and hotel met or exceeded your expectations. I have shared your review with our team to show them their hard work and dedication is noticed. Thank you again and we look forward to your next stay... More 

Illinois
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed November 19, 2015

I guess it’s all about expectations. I think this hotel caters to long-stay guests and designed its services to meet those needs. For those of us staying for only a few days, it seemed just, well, odd. Not bad, just unexpected and a very different experience from typical hotels. The word “Suites” is in its title but that kind of... More 

Helpful?
Thank mr-pinguini
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Kara: Thank you for writing a review of your recent stay at Candlewood Suites. Our hotel is an extended stay hotel but we strive to meet all expectations of all our guests. Thank you for your input about the hotel and our amenities. We hope you will stay with us again in the future, especially when you need extended stay... More 

New York City, New York
1 review
5 of 5 stars Reviewed November 8, 2015

This hotel has everything you need for a multi-night stay in Central, IL. From comfy beds all cooking utensils, to an "honor system" 24-hour pantry, the relaxed vibe at this property can't be beat. The staff is top notch, especially Lea'Vell who took care of every need. Can't recommend it enough!

Helpful?
Thank Gregg M
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you for taking the time to share your feedback with us! We are happy to hear you enjoyed our extended stay amenities and found our property to be relaxing. We will also make sure to share your positive comments with Leavell. Hope to see you again soon! More 

Mundelein, Illinois
1 review
5 of 5 stars Reviewed November 1, 2015 via mobile

What can I say. After staying in Microtel, I decided to switch to Candlewood. It was well worth it! From guest services to everything in the facility, it was more than what I expected. I wish I can give 50 stars.

Helpful?
Thank Sam R
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

We appreciate you taking the time to leave us feedback regarding your last stay. We are extremely happy to hear you enjoyed your time with us. Thank you very much! More 

1 review
4 of 5 stars Reviewed October 17, 2015 via mobile

Lea'Vell the night audit was very friendly and helpful. Lea'Vell let me know about the free washers and dryers, games, free fitness club pass and how I could borrow cooking items. Love having a oven top, full size refrigerator, dishwasher and microwave in every room.

Helpful?
Thank Sheelahtrip48
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for leaving a positive review of our property. We are glad to hear you enjoyed all of our amenities and thought Leavell did a great job. We hope you will be able to stay with us again soon! More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed October 12, 2015

I have stayed at a lot of hotels and Candlewood suites in Springfield by far tops them all they make ya feel like apart of the family Bob Robert Joe Lea'vell and even the house keeping staff I love them all !!!! The rooms are clean and updated its my home away from home !! Great part of town close... More 

Helpful?
Thank Brooke C
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you for taking the time to leave a review of our property. We will be sure to pass along your kind comments to our housekeeping and front desk staff. We are glad you enjoyed your stay here and hope to see you again soon! Thanks again! More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed October 1, 2015

Customer service at this hotel was top notch. Everything I needed was provided for with smiling faces. When I checked in LeaVell hooked me up with and awesome welcome presentation telling me where all local restaurants were and how to get to the grocery store and gym, it was very informative. On check out I asked LeaVell for a late... More 

Helpful?
Thank Forest H
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for taking the time to complete a review of your last stay. We will be sure to pass along your positive comments to Leavell and are glad you enjoyed the service you received while you were here. Thank you! More 

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