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Candlewood Suites Springfield

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2501 Sunrise Drive, Springfield, IL 62703
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1 room 1 guest
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Candlewood Suites Springfield
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134 Reviews from our TripAdvisor Community

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Traveler rating
    100
    19
    9
    5
    1
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35
21
4
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (35)
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Decatur, Illinois
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our plans for the night started at another hotel ( already booked and paid for) Upon arriving at that hotel, we were told they were over-booked and we were being sent to the Candlewood. So we get to the Candlewood and he had no idea. It was 11pm, we were tired and just wanted to get a room and relax.... More 

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Durant, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We happened upon this hotel today on our way next door to the Residence Inn. On a whim, my husband asked me to run in to check the rates & ask about a Veteran's discount. Lea'vell was on duty & SO HELPFUL!! He really knows everything there is to know about the hotel & surrounding ones too. He pointed out... More 

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gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for your review of your last stay with us William B. We will be sure to pass along your comments to Mr. Leavell and are glad you enjoyed all of our amenities here. If you are in Springfield in the future we hope you will stay with us again. Thank you! More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel has a superb staff all-round. Each employee has gone the extra mile to assist in any way they can. The rooms are spacious and comfortable and housekeeping does a wonderful job in keeping our room clean. Having a full-size frig, a nice-sized pantry, microwave, dishwasher, and a two-burner stove have made for easy meal preparation and clean-up. A... More 

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Rock Island, Illinois
1 review
5 of 5 stars Reviewed July 15, 2015

Candlewood Suites in Springfield surpassed my expectations. Their great hospitality, clean rooms and grounds made me feel right at home. All of the staff went beyond the call of duty to accommadate and ensure the stay was a pleasant one. If every hotel had a night auditor like Lea'Vell, every hotel would be a 5 star establishment. Kudos! to a... More 

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1 review
4 of 5 stars Reviewed July 15, 2015

NOT only did I have a remarkable time but on the Tuesday nightvof the week I stayed the night audit Lea'Vellbhad acknowledged that I had broken my shoe and he sowed it back together. It still works I am very pleases with the services here, I will definitely recommend this hotel to others...Thank you for all of your help P.s.... More 

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1 review
5 of 5 stars Reviewed July 14, 2015

LeaVell was very polite and respectful and very helpful. And is a very hard working and helped with all of my needs, and answered all of my questions. And my hotel is great. Very comfortable and is very home felt. This is the best hotel ever!!!!!!

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Level Contributor
9 reviews
5 of 5 stars Reviewed July 14, 2015

LeaVell is an awesome customer service person! He took a personal interest in seeing to my needs. He made sure every detail was covered and made my stay very pleasant. The room was clean, with all of the amenities that one would need to stay for a long period. It really is like a home away from home. I will... More 

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Springfield, Illinois
1 review
5 of 5 stars Reviewed July 14, 2015

My first time staying at the Candlewood Suites and I was very pleased with the hotel appearance, the staff and the rooms are great. Lea'Vell knows is very knowledgable about this hotel and the rewards system. Thanks to him, I am now a rewards member.

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gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for taking the time write your nice review of Candlewood Suites. We are pleased that our hotel and team members met your expectations. I have shared your review with LeaVell and the rest of the team! Thank you again! Janie D. More 

Schaumburg, Illinois
1 review
5 of 5 stars Reviewed July 10, 2015

LeaVell is truely an awesome customer service agent: professional, attentive to detail, customer friendly and friendly. We appreciate when my family and I or only myself stay at your hotel as it's always a wonderful experience. I'm happy you have LeaVell on your team! Keep up the good work! Lastly, your overall neatness and cleanliness at the Candlewood...is a major... More 

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gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you Victor M., for your very nice review of your recent stay at Candlewood Suites. It is always great to hear that we met your expectations and needs! I have shared your comments with LeaVell and our entire Candewood team and they are very happy to see their efforts and hard work are appreciated. Thank you again and we... More 

1 review
5 of 5 stars Reviewed July 8, 2015

First let me start by saying, KAYLA, the young lady that on duty on July 3, is a TOTAL ROCKSTAR!!! I was in town for the 4th of July weekend and I normally stay with family while I'm there, however, a relative was sick so I opted to get a room for 1 night (I HATE GERMS!!). I normally would... More 

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gmcandlewood, Guest Service Representative at Candlewood Suites Springfield, responded to this review

I want to start off by saying thank you Lysa L, for staying with us at Candlewood Suites and for the awesome review. I greatly appreciate you recognizing the time and care I put into finding the perfect fit for you and your family. It is such a pleasure to read positive reviews, such as yours. Our entire team at... More 

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