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Candlewood Suites Springfield

2.5 of 5 2501 Sunrise Drive, Springfield, IL 62703
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Certificate of Excellence 2014
Candlewood Suites Springfield
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Candlewood Suites Springfield
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90 reviews from our community

Traveler rating
    65
    13
    9
    2
    1
See reviews for
26
19
2
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (15)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (22)
All months
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice room, beds were comfy the best pillows I ever slept on. Full size refrigerator, stove top, sink, and real dishes to use. Very nice workout room. Bathroom has doors wide enough to get a wheel chair thru.

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Donna: It was a pleasure to read your recent review of your stay at our hotel. We are glad you found our beds comfortable and the room met your expectations. Thank you again and we hope to see you again soon. More 

Ridgecrest, California, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Candlewood Suites for 2 weeks on business. Ann Leach was instrumental in setting up pricing for my employees and myself. We had a late check in and Lea'Vell the night auditor was very helpful and accommodating. Will be staying here again when we come back.

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for your recent review of the stay at Candlewood Suites. I am happy to hear that Ann and Leavell were both helpful with your stay with us and will pass your review on to them. We hope you will visit us again in the future. Thank you again. More 

Rosemont, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

i want to thank the staff for being so attentive to my recent stay at Candlewood Suites-Springfield,IL. The service was very friendly and the staff made me feel right at home. I want to particularly thank Mr. LeaVell the over night auditor/mgr. for taking the time to fix a heating problem that occurred 1:30am.He was very professional in handling the... More 

Was this review helpful? Yes
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you for taking the time to post a review of your last stay. We are glad that you enjoyed interacting with our staff while you were here and hope you will be able to stay with us again soon! More 

Little Rock, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

We love staying at this property. It is perfectly located for our family visits, shopping and food. We experienced an issue with the refrigerator - the freezer motor began making a terrible racket. It was immediately swapped out for a new one. Most importantly, we were not asked to move rooms as we had already been there 3 days and... More 

Was this review helpful? Yes
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you very much Becky for leaving a review of your last visit. I am glad to hear you love staying at our property and find our location to be convenient. I apologize you had an issue with your refrigerator but am glad to hear Leavell was able to take care of you. Thank you More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Candlewood Suite for 10 days for business. The staff helped make my stay away from home very nice and pleasant. I arrived late in the evening, so it was nice to know they had a small snack shop available for when it's just to late to get something. Lea'Vell & Gabe with guest services was very... More 

Was this review helpful? Yes
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for taking the time to turn in a review of your last stay. We are glad to hear you found it relaxing here and will be sure to pass along your positive comments to Gabe and Leavell. We hope you will be able to stay with us again soon. More 

Hebron, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

I was staying for 1 month to do training for my companies restaurant. The staff was outstanding and so accommadating. Being in hospitality they truly exceeded my expectation for my entire visit. THANK YOU TO ALL THE STAFF I HAD A GREAT VISIT. Lisa D.

Was this review helpful? Yes
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you very much Lisa for the positive review you left us of your last stay. We are glad to hear you enjoyed your month long stay with us. We will be sure to pass along your comments to our staff. Thank you! More 

Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 5, 2014

I stayed at this hotel as it was part of the conference's list of discounted rooms,was part of the IHG group of hotels, and the lowest price on the pre-screened list. I really could not have asked for a better experience. The free in-room wi-fi worked, the room was clean and very quiet, the staff was extremely nice with every... More 

Was this review helpful? Yes
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you very much for taking the time to write a review of your recent stay at Candlewood Suites, Springfield, Illinois. Our entire team is very happy to hear that we met or exceeded your needs and expectations! We strive to make every experience at Candlewood a pleasant one. Thank you again and we look forward to seeing you again. More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 9, 2014

The building is starting to show its age. Overall, not bad but... Once we had unpacked and my wife was freshening up we found the bathroom sink drain was leaking. They offered to move us, but having just unpacked it seemed wiser to just not use the sink and let them repair it in the morning. They tried... but the... More 

Was this review helpful? Yes 2
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you David for taking the time to leave a review regarding your last stay with us. I would like to apologize for the issues you encountered during your stay. We hope you will give us another chance in the future to meet or exceed your expectations. Thank you More 

Springfield
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2014

I was in town working for an extended period of time and from the first night, the staff was very accommodating, very nice and eager to help. I had many request as I was also travelling with my elderly mother and they went above and beyond to help me. Lea'Vell and Gabe were absolutely great! A++++ for those two because... More 

Was this review helpful? Yes 1
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review

Thank you for writing a review of your recent stay at Candlewood Suites. We love to receive guest feedback so that we can share it with our team. I am very pleased that our Guest Service Representatives were helpful and courteous and we have discussed the housekeeping issues with our housekeeping department. Thank you again and we look forward to... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2014

The room was a nice size and very comfortable. I was pleasantly surprised to find a kitchen complete with a stove and dishwasher. The refrigerator had a built in ice maker. The room would be ideal for a long stay. The staff was courteous and professional. There isn't a restaurant on the premises, but many within a short drive or... More 

Was this review helpful? Yes 1
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this review

Thank you Allen for your recent review of our hotel. We are glad to hear you found the kitchenette to be convenient and enjoyed your stay with us. We hope you will be able to stay with us again in the future. Thank you very much. More 

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Additional Information about Candlewood Suites Springfield

Address: 2501 Sunrise Drive, Springfield, IL 62703
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Springfield 2.5*
Number of rooms: 110
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Also Known As:
Candlewood Suites Springfield Hotel Springfield
Hotel Style:
#3 Family Hotel in Springfield
#3 Business Hotel in Springfield
#9 Romantic Hotel in Springfield

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