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Carpenter Street Hotel

Certificate of Excellence
2.5 of 5
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525 North 6th Street, Springfield, IL 62702
Carpenter Street Hotel
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Ranked #9 of 40 Hotels in Springfield
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Robert S
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144 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • German first
  • Italian first
  • Any
English first
  • All months
    (144)
  • Mar-May only
    (48)
  • Jun-Aug only
    (52)
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  • Dec-Feb only
    (15)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Could not find fault. Room excellent, front staff, excellent, FREE van to anywhere within 5 miles. And complimentary hot breakfast. $20. less than other downtown hotels and better service and amenities.

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

If you're visiting the Lincoln sites then this is probably the best location. They also run free shuttle buses to downtown until 10pm which is great. The room was huge, comfortable and very very clean. We didn't make use of the fridge or microwave. The breakfast is decent and what you'd expect, nothing spectacular but fills a hole. We only... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review! We appreciate this so very much. I hate to hear that you had a tough time getting around the city, Should you visit us again, please know that our front desk will help you an any of our guests with their way around, Please know should you find... More 

missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall the hotel was clean and modern. Most staff were very kind and helpful, although we did run into one front desk staff that seemed to be bothered by the guests - especially at breakfast. We needed a fridge and microwave due to our kids being in a swim meet from morning to night. Upon check in, we did not... More 

Was this review helpful? Yes 1
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Missouri75, Hello- we are very sorry that you did not have an enjoyable experience. Our hotel strives to make sue that all guests are accommodate 100%, We will review these concerns with our staff and ownership. Please feel free to always let us know if there is anything we can ever help wish Thanks again, Jean. More 

Brook Park, Ohio
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The people who work here are very kind. We arrived later than we wanted, but they made sure we had enough pillows and towels for 4 people. I had forgot to request a rollaway. They brought one up to the room immediately. They allowed us to leave our valuables with them when we went to the Lincoln Museum. It is... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you for taking time to post a review. We appreciate the feedback. Our company stresses to us the importance of high standards even though we are not a branded hotel. We will cover the areas you pointed out. Again, thank you for posting a reply, We would love to see you back again should you travel to the... More 

Minnesota City, Minnesota
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed for 2 nights at this property. It is on the north edge of downtown, about 2 blocks from the Lincoln Presidential Museum/Library, but within walking distance of all attractions. There's a shuttle van if you would prefer not to walk. The bed was comfortable. There was a refrigerator, microwave, and coffeemaker in the room. I found the beds... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review. We appreciate the feedback. If you should be returning to Springfield again, we would love to have you stay with us again. Thanks again! jean More 

Saint Louis, Missouri
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a short walk from downtown. I booked the Lincoln Museum room which came with tickets to the Lincoln Museum (saves $7 per ticket), a bottle of water, and snacks. The rooms are updated and very clean. Bed is comfortable as is the temperature of the rooms. Breakfast was free and featured waffles, sausage, eggs, cereal, and pastries.... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review. I am the Director of Sales for the hotel. We appreciate the feedback. I am sorry to hear the staff was not very friendly to you, We always adhere to 120% customer service. We will review the importance of this to our team. Please know we would be... More 

Munich, Germany
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel while travelling on Route 66. we enjoyed our stay very much. The staff at the reception was exceptionally friendly. We where even offered discounted tickets for the Lincoln museum. The room was very nice, absolutely clean and well equipped. Breakfast was standard and good. The location is great, you can walk into the city center... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review. We are so appreciative of these responses and thankful. We are so glad that you enjoyed your time here in Springfield while traveling Route 66. Route 66 is such a wonderful experience throughout our area. Please let Carpenter Street Hotel be your choice again should you return to... More 

Collins, Ohio
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015

They went out of their way to make our stay enjoyable.I needed a refrigerator for medicine A young lady name Cassandra very helpful,respectful to our needs.We will be back!!A overall excellent place to stay..Kudos to all staff!!

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello, Thank you so much for taking time to post a review! We are so appreciative of these and strive to provide the best guest experience. Cassandra is a valued employee and we are thankful to have her! We look forward to having you back! Please let us know how we can help when you return. Thank you again! Jean More 

Bloomington-Normal, Illinois
1 review
5 of 5 stars Reviewed June 16, 2015

We thoroughly enjoyed our 2 night stay The room was clean and comfortable with a large bathroom. The extra chair was a nice addition to relax in. We'll definitely come back for a second stay. Staff was very helpful with questions and directions.

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Vicky Rodriguez O, General Manager at Carpenter Street Hotel, responded to this review

Thank you so much for taking the time to write a review. W are so happy that your stay was comfortable and relaxing. We look forward to seeing you upon your return to our hotel. More 

Cullinan, South Africa
Level Contributor
130 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 1, 2015

Bedroom was clean, neat and well equipped. Well situated as Lincoln's museum was walking distance from hotel, make sure to ask about discount vouchers for museum and pubs. Breakfast self serve and utencils plastic which I didn't appreciate. All and all money well spent.

Was this review helpful? Yes 1
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review. We appreciate your stay with us and the positive feedback. I am very sorry to hear that the utensils were not what you had expected to use. Those are our standard ones but in the future, I am sure a hotel would provide different ones at out front... More 

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