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All 40 Springfield hotels

Carpenter Street Hotel

2.5 of 5 Hotel   |   525 North 6th Street, Springfield, IL 62702
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Ranked #12 of 40 Hotels in Springfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
leannknight Pleasant Hill. Illinois
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107 reviews from our community

Traveler rating
    51
    38
    11
    4
    3
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34
25
13
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pleasant Hill. Illinois
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here 2 nights when my mother had surgery. The hotel is 2 blocks from St John's hospital. The room was lovely and beds moderately firm. They had a good breakfast, a shuttle to the hospital that began running at 5am. They addressed any request we had quickly and courteously. I recommend this hotel. The only thing they did... More

Was this review helpful? Yes
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post your feedback! We really appreciate when our guests do this. It was so good to hear that you enjoyed your stay. We are working on getting the refrigerator and microwave in every room. If you should need to stay with us again, please let our front desk know about the... More

Warrenton, Missouri
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were able to check in early (10:30 am!) wow! The staff is very friendly and our room was very nice. We stayed in a King suite - had a kitchenette with microwave, coffee pot, and mini frig. The bed was very comfortable and room was very clean. As others have stated, it was within walking distance of Lincoln Museum... More

Was this review helpful? Yes
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to write a great comment about our hotel! We are so thankful for your visit to our city of Springfield, IL and staying with us. It is our standard to provide the utmost care to our guests. Please let us know if you will be coming back to the area. We would... More

TOPEKA
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pleasant, cordial employees provided adequate information and in most cases went beyond expectations. Location is great for Historic Route. Two blocks from Lincoln museum and within walking distance to most of the other historic sites. Shuttle van will take you where you need to go and pick you up. Beds were comfortable. Full breakfast had a nice variety, main entrees... More

Was this review helpful? Yes 2
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for staying with at our hotel! We appreciate the time you took to send in a comment. We are very happy that you enjoyed your stay in our city of Springfield, IL. I am sorry to hear that the room was not vacuumed. I have let our GM and Housekeeping know of this and will... More

Sterling, Illinois
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was close to the sites and one could even walk to them if needed. The rooms were clean and very comfortable. The staff was friendly. The was no close restaurant though. The Lincoln museums were near along with the depot and library. The hospital was across the street.

Was this review helpful? Yes
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello and thank you for staying with us! We are so glad you chose our hotel. Thank you for taking time to send in your comments. It is because of great guests like your self that we can continue to provide the high standards that you expect. Should your trip bring you back to Springfield, we would love to see... More

Carmel, Indiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2014

We decided to take a spur of the moment road trip to Springfield. We searched online for a place to stay this was the first one that came up. It had a special package that included tickets to the Lincoln museum. The location was good, the room includes a simple breakfast. The staff was pleasant. Overall, the random choice turned... More

Was this review helpful? Yes
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to review our hotel! We are so glad you chose us and our city to visit. We strive to provide the best service to our guests. Please know that we would love to have you stay with us again should your trip bring you back to Springfield. Thanks again, Jean More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2014

Stepped on BROKEN TOOTHPICK. Ouch! Dirty floors and watered down coffee and juices. When we entered this hotel we found a man behind the desk with a toothpick in his mouth. That's when we should have turned around and find another place. After we checked into our room and unpacked, I walked to the desk wearing my white sports socks.... More

Was this review helpful? Yes 1
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello, We are so sorry to hear about your stay. Please accept our apology for your experience. This is not to the level of our service and standards. We will address your experience with our front desk and management. I can understand how disappointing it is to find the front desk with tooth picks in mouth and on floor. I... More

Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

Called ahead of time to confirm cancellation policy because my husband was ill. Cancelled reservation 10:00 a.m. on Friday Received cancellation number and the person's name who was helping me. Policy is standard, cancel before 6 p.m. day of arrival. Charged my card. Insisted the cancellation number I had was invalid and "no one by the name of Robert works... More

Was this review helpful? Yes 1
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello, I sincerely apologize for your recent experience with our hotel. We strive to a high level of service and this is not to the level we expect. We will address your experience with our management team and owners. I can certainly understand your frustration and would not like that to happen to me. Please reach out to my email... More

wales
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 16, 2014

First class comfortable accommodation, decent time checkout, substantial breakfast, free WiFi and coffee all day long.handy for the Lincoln museum.buffet style breakfast with plenty of opportunity to stock up on fruit and drink for the road ahead. Rooms clean and spacious, plenty of car parking and within easy walking distance of pubs and restaurants.

Was this review helpful? Yes
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking the time to post a review! We are happy that you enjoyed your stay at our hotel. Please know that we would love to have you stay with us when you travel back to Springfield. Again, thank you for taking the time to post a review. We really appreciate this. Jean Bruner Jachino... More

iowa
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 8, 2014

I had some needed items delivered (at some expense) to my elderly parents staying in hotel due to family illness... After calling hotel twice and being assured a perishable and needed delivery would be recieved and either delivered to the guest room or that my parents would be promptly notified of delivery--Neither happened. Instead it sat unclaimed for hours while... More

Was this review helpful? Yes
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello, Thank you for staying with our hotel. We are very sorry to hear that you had poor service. Our hotel standards do not allow for us to provide poor service. We have instructed the staff on this and addressed this issue. Please do let us know if we can help you in the future. Thanks again, Jean More

West Fargo, North Dakota
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2014

Very clean, spacious, and beautifully decorated. Quality for a reasonable price. Within walking distance to the Abraham Lincoln Museum and historical area. Very friendly and accommodating staff. Would definitely stay there again!

Was this review helpful? Yes 1
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking the time to submit a review! We appreciate the feedback. Please know we would welcome your return visit to our hotel and honored to have you as our guest. Again, thank you for staying with us and look forward to your return visit. Jean Bruner-Jachino Director of Sales More

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Additional Information about Carpenter Street Hotel

Address: 525 North 6th Street, Springfield, IL 62702
Phone Number:
Location: United States > Illinois > Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Carpenter Street Hotel 2.5*
Number of rooms: 56
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