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Carpenter Street Hotel

Certificate of Excellence
2.5 of 5
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525 North 6th Street, Springfield, IL 62702
Carpenter Street Hotel
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Ranked #10 of 39 Hotels in Springfield
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
EssexPhotonut Romford, United Kingdom
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132 reviews from our community

Traveler rating
    65
    48
    11
    5
    3
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38
34
15
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • All months
    (132)
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    (47)
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    (29)
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Romford, United Kingdom
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Easy to find, checked in by Larry, very welcoming. Hotel is close to historic centre and Abraham Lincoln museum. Rooms are a good size,clean and good decor. Great complimentary breakfast. Only downside, just one lift.

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Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Staff were extremely friendly and professional.. And we felt welcome right away. The room was clean, a great size.. And the bathroom sparkled. The airconditioner in our room was a little noisey but that helped to dull out the thudding feet from above.. We requested an upper level room when we booked months ago but unfortunately did not get it..... More 

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Adelaide, Australia
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a little out of the centre of the town but it's walkable and the hotel offers you a free shuttle to wherever you want to go in town. You just call to pick you up to return. We had the large room with the king bed and kitchenette. The room and bed were lovely but the kitchenette... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review. We appreciate your stay and providing feedback to us. We are so very sorry that the kitchenette did not have utensils. We appreciate you bringing that to our attention. We will purchase some things and again, very sorry for the inconvenience. Our staff strives to make our guests... More 

Saint Louis, Missouri
Top Contributor
57 reviews 57 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed staying here. The room was beautifully decorated, with a comfortable king bed and fluffy towels. The breakfast was very good - yummy waffles, and had biscuits and gravy, bagels, fresh fruit and canned peaches, yogurt, toast, etc. Very helpful and nice employees at the front desk. They have a shuttle to anywhere within a five mile radius,... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review! We are so thankful for the time and the great comments. Our hotel staff strives for the guests to have an enjoyable and positive experience. Glad you enjoyed Springfield! Hope to see you back again soon! Jean More 

Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Got here last night and had a great friendly welcome. Very nice room with a good comfortable bed. They provide a free shuttle to take you within 5 miles. The lady drive us to a great restaurant last night. The breakfast was really good, a great way to start the day. We are going to explore Springfield this morning as... More 

Was this review helpful? Yes 1
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review! We are so appreciative of the feedback we receive from our guests. Hope you enjoyed your stay! If you return to Springfield, please stay with us again. If we need to accommodate a later checkout, we will do all we can to see if that can happen. Thanks... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at Carpenter Street Hotel 3 days when family member was at St. John's Hospital. Desk clerks, breakfast host & van driver were all excellent. The hotel is only block from the hospital & availability of transportation is great. Rooms were clean, quiet, beds comfortable, and variety of breakfast was super. Great hotel for visitors wanting to visit Downtown... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello, Thank you for taking time to post a review! I am sorry to hear about your family member but glad that our hotel could be a home away from home for you. Please know we would love to have you stay with us should you return to Springfield. Thanks so much again! Jean More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this hotel for over a month.The team of Vicki, Cassandra and Elaine made my stay there a absolute pleasure!! From the hot breakfast, free shuttle service and detailed cleaning of my room every day,and the smile that greeted me from every employee,this hotel is the best!! I give it 20 stars out of five!!

Was this review helpful? Yes 1
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking the time to post a review! We are so thankful for the feedback we receive. Please know that should you return to Springfield, please know that we would love to have you stay with us again. Thanks so much again! Hope we see you again soon! More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was clean and comfortable. (1/2 Marathon said that the draperies wouldn't close. Actually, right next to the window is a white light-blocking curtain that makes the room quite dark -- fine for me and I like a dark room.) The breakfast was good, varied, and very generous. The staff was very helpful. This hotel is especially good if... More 

Was this review helpful? Yes 2
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you so much for taking time to post a review! We appreciate the note about the shades. We are trying to make sure our guests know at check in about the shades. They do hide behind the curtains but work nicely as you mentioned. Our shuttle is such a great amenity for us! We love taking care of... More 

Carmi, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

I want to express what an amazing experience I had with this Hotel. Unfortunately I wasn't in the area for vacation, my father was in icu in critical condition. The hotel staff was amazing. They were extremely helpful in everything I needed. Their shuttle service took me to and from the hosp so I didn't have to worry about a... More 

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General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! First, we are so sorry to hear about your Dad in ICU. Our thoughts go out to you and your family. We are so thankful for your stay with us and posting a review. Our staff strives to go up and beyond to our guests. We want you to be comfortable and provide as much in convenience as possible.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Staff was accomodating from initial phone call through checkout. Room was clean and comfortable, and included a fridge. Staff made special efforts to provide a breakfast item that was not visible. Given the proximity to the hospital and our favorable experience, we will definitely return (if necessary).

Was this review helpful? Yes
General M, Director of Sales at Carpenter Street Hotel, responded to this review

Hello! Thank you for taking time to post a review! We appreciate the feedback we receive. Should you have a return trip, we would love to have you stay with us. Thank you again! Jean More 

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