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Castello Village Resort

Papatheodorou, Sissi, Crete 72400, Greece
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Castello Village Resort
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Ranked #9 of 21 Hotels in Sissi
A recent review
3 of 5 stars reviewed 1 week ago
Renata S Pilsen, Czech Republic
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188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pilsen, Czech Republic
1 review
3 of 5 stars Reviewed 1 week ago

After reading a lot of positive reviews (and thinking of category of this hotel 4*+), our stay was a little decepcion.. the good think was we arrived at 9.15 to the hotel and they let us quick to dinning room (dinner is till 9.30pm) to be able to eat and after that we made check-in. What wasn´t really nice was... More 

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KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your first feedback in Tripadvisor. We’re really surprised for your comments concerning your stay at our hotel and we kindly want to point out the following: 1. The studio which was reserved for you is a twin studio on upper floor with garden view, located in the center of the hotel. It’s... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spend in Castello Village Resort 2 weeks. We were impressed by excellent staff. Room was cleaned regularly. Food was fantastic. Additional evening gala programs were superb. We recommend. We would be happy to travel there again.

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

I am so glad to have read that you enjoyed your recent stay with us at Castello Village Resort. Allow me to thank you both for your time and for this review of our property. Your valuable feedback is important to ensure that we continually provide high standard service in Castello Village Resort. All of us certainly look forward to... More 

Cape Town Central, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Ask for rooms with view on the sea and with air co ! The Castello Village is really a relaxing place with easy going people. If you're looking for something more luxirious, book at Castello Village Boutique, just opposite the road, same group, so non competion, but 2 very dofferent concepts of resorts.

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KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback with us. We are pleased to read that you propose the upgraded sea view rooms and that you feel that ‘‘the Castello Village is really a relaxing place with easy going people’’ and all of us thank you for your general comments for both our resorts We hope that you... More 

Cumbria, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The fantastic staff more than make up for the rather dated rooms! From the very helpful reception staff Roula and Julie to the pool barman George and his exquisite cosmopolitans and brilliant service to Sevi, who dealt with my numerous mosquito bites with a cheery smile and plenty of citrus remedies!!! And the restaurant staff who were ready with a... More 

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KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

I thank you for taking the time to leave such a wonderful review of your recent visit to the Castello Village Resort. It is my pleasure to read your helpful suggestion and how highly you appreciated your experience. I am also glad that you planning to come back, next year. As I always do, I will share your kind comments... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

My friend and i are just home after a fantastic week at this hotel. The staff are first class, nothing is a problem to them from the bar staff to the chef's and maid's and not forgetting the manager's. We upgraded to a sea view room 411 is amazing. We are also going to book for next year as season... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

We are extremely delighted that your recent stay with us at Castello Village Resort was a wonderful experience! It is so nice to hear that you were pleased with our facilities, upgrading room and of course our genuine and welcoming team members. We look forward to welcoming you back at the Castello Village Resort in the near future. Kind regards... More 

Budapest, Hungary
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a very nice holiday in this hotel. The staff are so kind and helpfull, our superior room was comfortable with usefull equipment and everyday cleaning. The garden is beautiful as well as Sissi. We had half board, and the food was excellent, plenty of choice both breakfast and dinner. There are lot of food store and souvenir shop... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for telling how much you enjoyed your recent stay in Castello Village Resort. It is so rewarding to learn that you enjoyed your stay with us, we met your expectations and you were happy with our services, food and beverage offerings and most of all with our dedicated staff! We look forward to welcoming you back... More 

Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked this holiday reasonably last minute, it turned out better than we could have dreamed! From the moment we arrived to the moment we left, the staff were helpful and attentive and nothing was too much trouble. We found the facilities to surpass our expectations: the whole hotel hotel was clean, tidy and well maintained - the brochure photographs... More 

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your kind words about Castello Village Resort and also for your constructive feedback. My staff and I are glad that we met your expectations and that you enjoyed your stay with us. Furthermore we are pleased to read that your holiday turned out better than you could have dreamed. We look forward... More 

Sheffield, Yorkshire, England
Level Contributor
177 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had half board at the Castello Village and we were very happy with the fayre at both breakfast and dinner. Plenty of choice and never too crowded. On the first night there was a barbecue around the main pool. The food was beautifully presented. Drinks of course cost extra - three euros fifty for a litre bottle of sparkling... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for your kind and detailed feedback on our Castello Village Resort. We are glad to hear that you enjoyed your stay and we are so happy that our staff, cleanness, breakfast, dinner, service and property were all meeting your expectations and keep you feel cared and welcome. We try our very best to ensure our guests depart with... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2015 via mobile

This was Our second visit to The Castello Village (we were here last August!) we returned because we had such a fab time last year and wanted to come back again!! It didn't disappoint. Yes it is quite basic, but it is Greece!! It is clean and comfortable, the food was excellent again and as we had half board we... More 

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for your detailed review. We are really glad that you enjoyed your stay with us again, and that you liked the service provided by our staff. Please rest assured that we will pass to everyone your nice comments. It is really rewarding for our efforts to receive such excellent feedback and to have guests who characterized... More 

Coventry, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 23, 2015

It was my first visit to Sissi in Crete and it didnt disapoin;,A very pretty little harbour and welcoming locals; the Castello resort made our holiday special as nothing was too much trouble for the staff, who helped make this holiday a wonderful experience, especially important as I took my mum who is 86 and needed a bit of extra... More 

Was this review helpful? Yes 3
KRITSOTAKISNIKOS, General Manager at Castello Village Resort, responded to this review

Thank you for your kind review of Castello Village Resort. We are delighted to read that you enjoyed the hotel and its facilities. The Castello Village Resort has big experience in hospitality and at any one time in the hotel is tribute to our dedication to exceeding all our guests’ expectations. We look forward to welcoming you again to the... More 

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