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Castello Village Resort

Papatheodorou, Sissi, Crete 72400, Greece
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Castello Village Resort
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1 room 1 guest
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Ranked #9 of 21 Hotels in Sissi
A recent review
4 of 5 stars reviewed 3 days ago
Tunisiamad Sunderland, United Kingdom
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201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sunderland, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at The Castello Village for 2 weeks. We had a 2 roomed apartment overlooking the sea with a very large balcony. Room - couldn't fault the view at all - sea view and sunset every night. The main room including kitchen was large with settee, table, Tv etc. The kitchen also in the main room was adequate -... More 

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your detailed feedback about Castello Village Resort. I am very sorry to read that the location of the hotel did not meet up with your expectations. From the other hand, we thank you very much for your nice comments about the room and its nice sea view, oue service, our breakfast and... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW

We had a two room apartment with sea view for 7 days. The rooms were OK, with the little drawback that the second bedroom was only reachable through the first one, or alternatively by going over the terrace. We did not have to pay extra for A.C., and also the safe was included. Dinner was offered for an amazing rate... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback for Castello Village Resort with us. As we can see from your comments you were indeed satisfied with your choice and found everything as you expected and even beyond expectation. We are absolutely delighted that everything from our cuisine to our rooms exceeded your expectations, and especially our staff who... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Stayed here in July, we had a good time. A bit old but next to the coast, Castello has good value for money. The room was not renovated but the view was magnificent. Dinner has enough choices. Staff was very friendly. We spent almost every night at the lower pool bar as the barman, George, made us the most amazing... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for telling how much you enjoyed your stay in Castello Village Resort and your reference to our hotel as ‘’value for money’’. It is so rewarding to learn that you enjoyed your stay with us, we met your expectations and you were happy with our food selections, bar and most of all with our dedicated staff!... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I spent 10 days here with a friend and our respective teenagers. We had booked 2 rooms but upon arrival were told they did not have 2 close together. As an alternative we were offered a 2-bedroom apartment and 'free lunches' (we had booked half-board). Once we had seen and accepted the apartment, we received vouchers for just 5 free... More 

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KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to post your comments for your recent stay in our hotel, even you never contact us or your guide during your stay. Please note that, when we received your reservations for two studios , we had no information from the travel agency , that the guests were travelling together or they wished to have... More 

Pilsen, Czech Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 18, 2015

After reading a lot of positive reviews (and thinking of category of this hotel 4*+), our stay was a little decepcion.. the good think was we arrived at 9.15 to the hotel and they let us quick to dinning room (dinner is till 9.30pm) to be able to eat and after that we made check-in. What wasn´t really nice was... More 

Was this review helpful? Yes 2
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your first feedback in Tripadvisor. We’re really surprised for your comments concerning your stay at our hotel and we kindly want to point out the following: 1. The studio which was reserved for you is a twin studio on upper floor with garden view, located in the center of the hotel. It’s... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 17, 2015

We spend in Castello Village Resort 2 weeks. We were impressed by excellent staff. Room was cleaned regularly. Food was fantastic. Additional evening gala programs were superb. We recommend. We would be happy to travel there again.

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

I am so glad to have read that you enjoyed your recent stay with us at Castello Village Resort. Allow me to thank you both for your time and for this review of our property. Your valuable feedback is important to ensure that we continually provide high standard service in Castello Village Resort. All of us certainly look forward to... More 

Cape Town Central, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

Ask for rooms with view on the sea and with air co ! The Castello Village is really a relaxing place with easy going people. If you're looking for something more luxirious, book at Castello Village Boutique, just opposite the road, same group, so non competion, but 2 very dofferent concepts of resorts.

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback with us. We are pleased to read that you propose the upgraded sea view rooms and that you feel that ‘‘the Castello Village is really a relaxing place with easy going people’’ and all of us thank you for your general comments for both our resorts We hope that you... More 

Cumbria, United Kingdom
2 reviews
5 of 5 stars Reviewed July 2, 2015

The fantastic staff more than make up for the rather dated rooms! From the very helpful reception staff Roula and Julie to the pool barman George and his exquisite cosmopolitans and brilliant service to Sevi, who dealt with my numerous mosquito bites with a cheery smile and plenty of citrus remedies!!! And the restaurant staff who were ready with a... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

I thank you for taking the time to leave such a wonderful review of your recent visit to the Castello Village Resort. It is my pleasure to read your helpful suggestion and how highly you appreciated your experience. I am also glad that you planning to come back, next year. As I always do, I will share your kind comments... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed July 1, 2015

My friend and i are just home after a fantastic week at this hotel. The staff are first class, nothing is a problem to them from the bar staff to the chef's and maid's and not forgetting the manager's. We upgraded to a sea view room 411 is amazing. We are also going to book for next year as season... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

We are extremely delighted that your recent stay with us at Castello Village Resort was a wonderful experience! It is so nice to hear that you were pleased with our facilities, upgrading room and of course our genuine and welcoming team members. We look forward to welcoming you back at the Castello Village Resort in the near future. Kind regards... More 

Budapest, Hungary
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 30, 2015

We had a very nice holiday in this hotel. The staff are so kind and helpfull, our superior room was comfortable with usefull equipment and everyday cleaning. The garden is beautiful as well as Sissi. We had half board, and the food was excellent, plenty of choice both breakfast and dinner. There are lot of food store and souvenir shop... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for telling how much you enjoyed your recent stay in Castello Village Resort. It is so rewarding to learn that you enjoyed your stay with us, we met your expectations and you were happy with our services, food and beverage offerings and most of all with our dedicated staff! We look forward to welcoming you back... More 

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