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Castello Village Resort

Papatheodorou, Sissi, Crete 72400, Greece
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1 room 1 adult
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Castello Village Resort
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224 Reviews from our TripAdvisor Community

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Leeds, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 17, 2015

Our stay here started off on the wrong foot. We were put in room 206 when we arrived late evening. It was the exact opposite to what we had requested. We expressed our dissatisfaction and were moved to room 501 the next day. This room was the kind of room for us. The breakfasts were fine and self service. We... More 

Helpful?
Thank Roy D
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for your comments; we are very pleased to learn that you enjoyed your accommodation and you’ll recommend the Castello Village Resort to your friends. Concerning the matter with your preference to the room, please note that our staff is always at our guests’ disposal, and make all the necessary efforts in order to exceed their expectations.... More 

Inverness, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 17, 2015

Where to start? The buffet breakfast was fine as these things go....the staff we came into contact with were helpful & polite. The room we were allocated - 514 - was in what is probably the oldest part of the hotel & is in dire need of upgrading.It's directly under the bar too so rarely quiet at night even in... More 

Helpful?
3 Thank Wilmac-INV
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

We are in receipt of your comment posted on Tripadvisor which had my best attention and thank you very much for your time spent on this review. We are deeply sorry to hear that your room and its equipments did not meet your expectations. We took into consideration all of the points you’ve raised and we will improve our facilities,... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 12, 2015

Nice hotel in a verry nice village called Sissi. The hotel is close by the sandy beach ( 5 minutes walk ) . The hotel has a verry nice main bar, located at the swimmingpool. The barman Kostas is a verry proffesional barman who speaks at least 5 languages. Even Dutch. We have always e verry nice time at his... More 

Helpful?
Thank Tom H
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you so much for taking the time to post this review and for your highlights about our family hotel, its location and Main’s pool bar! We hope to have the pleasure of welcoming you back at the Castello Village Resort in the near future! Kindest regards Nikos Kritsotakis Gen. Manager More 

Chester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 8, 2015

We stayed here as a couple during the first week of September 2015. Its a nice little hotel, with a small pool and friendly helpful staff who welcome you. The rooms are fairly spacious with basic kitchenette, and the food is varied with a choice of meats, fish and different salads each evening. If you prefer dining outside, there is... More 

Helpful?
Thank Jonesy2012_13
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for writing a review about your experience at the Castello Village Resort, first days of September. The constructive feedback provided by our guests allows us to enhance the level of service we aim to deliver throughout the hotel and we greatly appreciate your comments. On the other hand, it was really disappointed to hear that you found one... More 

Greater Manchester, United Kingdom
1 review
4 of 5 stars Reviewed October 4, 2015

On arrival, reception staff very friendly and helpful. Room was exceptionally clean and towels and bedding changed frequently. We couldn't of had a better placed room which was facing the main top pool and close to snack bar and evening bar. The lower pool and bar looked amazing both day and night but we only had one drink there as... More 

Helpful?
Thank Lyn B
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback with TripAdvisor community. I’m delighted to read your review and very much appreciate your feedback from your recent stay at the Castello Village Resort. Our staff strives to welcome each guest with true spirit and assist in any way possible to ensure everyone has a pleasant stay; thank you for... More 

London
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 3, 2015

My partner and I stayed there last week. We had a great time! The staff are brilliant.....very friendly and coudlnt be more helpful. We were first given a room overlooking the pool, which was a little noisy late into the night, so they moved us the next day. We had a great room, overlooking the sea. It was clean and... More 

Helpful?
Thank Catherine1976London
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

It was indeed very kind of you to share your memorable experience at the Castello Village Resort. We are glad to hear that you enjoyed your stay and we are so happy that our staff, the cleanness, the breakfast and dinner, our service and our location, were all meeting your expectations and keep you feel cared and welcome. As you... More 

Reading, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 2, 2015

Having seen Rick Stein's TV series 'From Venice to Istanbul' where he talked about Mediterranean sea food, I decided to book my holiday for seven days to Crete in search of sea food. I was greatly disappointed not to find those sea food but I was not disappointed with with my accommodation in the Costello Village Aparthotel in Sissi. I... More 

Helpful?
Thank Kazi A
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback about Castello Village Resort regarding your recent stay at the end of September. I'm delighted to see that you spent beautiful days at our Hotel and you enjoyed your time with us. Also, it is great pleasure to read that you were happy with our food, the cleanness, the pool... More 

Edinburgh, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 25, 2015

We had a really good week here recently. My husband has Parkinson's disease and this was our first venture abroad since the diagnosis. The apartment we had was well maintained to a high standard of cleanliness and all the staff we dealt with were extremely kind and helpful. We greatly appreciated the cold platter left for us on the evening... More 

Helpful?
Thank Mo D
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for sharing your valuable opinion online. We are very glad to hear how much you enjoyed your recent stay at Castello Village Resort and found all our facilities to you utmost satisfaction. It’s very rewarding to know that we were able to offer you an enjoyable and memorable holiday. We look forward to welcome you again at Castello... More 

North Yorkshire, United Kingdom
1 review
3 of 5 stars Reviewed September 22, 2015

First of all let me say the food and the staff at the Castello Village Resort were very very good. Parts of the hotel are a little bit tired (probably the rooms they put the English holidaymakers in). The rooms with a garden view are a joke, a few scruffy palm trees and shrubs. At the lower pool there was... More 

Helpful?
Thank Q3007IUrobertg
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback with TripAdvisor community. It's a great pleasure to know that you enjoyed our food, and our friendly and helpful staff. On the other hand, we apologize that we were not able to meet your expectations. Allow me to say that we have big respect for all our guests and always... More 

Tamworth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 20, 2015

Could not fault this accommodation, the view from our balcony was over the pool and the sea and the apartment was spacious. I think that its location, right on the sea front is unbeatable. Sisi resort is picturesque with plenty of bars and restaurants, but is also very relaxing and really lovely people. Will definitely be returning..the staff at Castillo... More 

Helpful?
Thank linda5119
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for taking the time to write a review about your experience with us at the Castello Village Resort. It is a great pleasure to read that you were very happy with your stay and we exceeded your expectations. I also appreciate for considering us ‘‘LOVELY PLACE’’. Kindly let you know that, we are grateful that you... More 

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