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Castello Boutique Resort & Spa

Papatheodorou, Sissi, Crete 72400, Greece
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Castello Boutique Resort & Spa
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Castello Boutique Resort & Spa
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433 Reviews from our TripAdvisor Community

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Traveler rating
    339
    69
    17
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Russian first
  • Spanish first
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English first
  • All months
    (433)
  • Mar-May only
    (70)
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    (200)
  • Sep-Nov only
    (154)
  • Dec-Feb only
    (9)
All months
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just returned from our 2 week's at this beautiful hotel. From the moment we arrived we were greeted with such warmth by the staff, our room was faultless as was our stay. The food was very good from day one, As previously stated it is a great place to stay but without doubt the staff are the keystone... More 

Was this review helpful? Yes
NIKOSKRITSOTAKIS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

Thank you for taking the time to write this review and for choosing Castello Boutique Resort & Spa for your vacation. It is fantastic to receive such a nice review and such positive comments about our hotel. We are constantly striving to ensure that all services and facilities meet our guests’ expectations and feedback from our guests is one of... More 

London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When we stayed at the Castello Boutique Resort & Spa we knew it would be special. It's a part of the Small Luxury Hotels of the World and rated 5 stars - a good yardstick for quality. But what sets this hotel aside from others is the quality of the staff. Great friendly, genuinely attentive people that will make your... More 

Was this review helpful? Yes
NIKOSKRITSOTAKIS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

Thank you for taking the time to share your feedback about Castello Boutique Resort & Spa. Your positive review encourages our team members to accommodate our guests to the highest standards. Thank you once more for your kind words concerning our hotel, food and mostly our staff. We’re proud that your stay in Castello Boutique Resort & Spa exceeded your... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed here 5 nights as a part of our honeymoon and we had the room with the outdoor jacuzzi or "The Penthouse"as they call it. The room was nice and big? Bed was comfortable especially after we asked for additional pillows as the ones we had were flat as. The room service was coming twice a day and the... More 

Was this review helpful? Yes
NIKOSKRITSOTAKIS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

We are deeply sorry to hear that our F&B proposals did not meet your expectations. We took into consideration all of the points you’ve raised and we will examine what we can do to improve our facilities and services as guest satisfaction and customer service is our number one priority! However we feel that your comments noted does not reflect... More 

Eyemoutn
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just back from a week stay B and B at Castello in Sissi. If you are after a relaxing break then that's exactly what you'll get. To summarise: Excellent customer service, spotlessly clean, beautiful views, lovely rooms, nice food and a beautiful part of the country within walking distance to supermarkets, shops, restaurants and beach. Guests keep themselves to themselves... More 

Was this review helpful? Yes 3
NIKOSKRITSOTAKIS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

It was a pleasure reading your comments and thank you for taking the time to write. I'm glad you had an excellent experience with the Castello Boutique Resort & Spa and you enjoyed all of our facilities : ‘‘Excellent customer service, spotlessly clean, beautiful views, lovely rooms, nice food and a beautiful part of the country within walking distance to... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Over all I think this has got to be once of the most relaxing holiday I have been on and was made better by the hotel. I was clean, the staff were amazingly helpful, it has a nice bar, pool and the spa was good. We had a incident where the private pool had managed to leave in to the... More 

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

Reading your review is such a pleasure and we thank you very much for sharing your experience with us. I am happy that you find our food with a good choice to suit all tasted and appetites. Additionally, I’m pleased with your comments regarding our cleanness and our amazing staff. All of us in the Castello Boutique Resort & Spa... More 

London, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really difficult review to write as we were very well treated by the staff throughout our holiday and genuinely disappointed to leave but the hotel is simply not 5 star, maybe some aspects of it are but there are a few niggly issues and the food is a big let down as is some of the housekeeping.... More 

Was this review helpful? Yes
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

Thank you for taking the time to share your review regarding your recent stay with us. I sincerely regret to hear that we were not able to meet your expectations and that you were not satisfied with our food standards. Please be informed that the breakfast buffet operating time is from 07:00 till 10:00 and the last call is always... More 

Carlisle, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Well we're do I start, upon arrival we were met by the best porter we have ever met our Thomas. What a star and what a gentle giant with a heart of gold. Thomas is a credit to the hotel and every hotel needs a Thomas. Then to reception, the girls are so attentive and god extremely good on the... More 

Was this review helpful? Yes 1
NIKOSKRITSOTAKIS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

Thank you for top rating and for sharing your experience from your recent stay with us at Castello Boutique Resort & Spa. Your valuable feedback is important to ensure that we continually provide high standard service in Castello Boutique Resort & Spa. I am very sorry to read that we did not meet your expectations concerning the dining dress code.... More 

Maidstone, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and my husband used the spa, we were staying at another hotel, lively surroundings in the spa, but you could only use the treatment area, not the pool ect... We had a body scrub and light massage,not very impressed...wasnt worth the money...and not the relaxing luxury experience I thought it would be...

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

It was an enormous pleasure to have you visitors in our beauty Callista Spa. On the other hand, we apologize that you did not meet your luxury expectations. Kindly let you know that our Spa is a modern designed spa and awarded with Red dot international award 2011 ‘’best of the best’’ product design. It’ll be our great pleasure, to... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned after a two week stay at this hotel. We have read many earlier reports and have to agree with them all. This hotel is absolutely fantastic. Everywhere is so clean and all of the staff are so friendly and helpful - they can't do enough to keep you happy. We had a superior room which was... More 

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

Thank you for taking the time to share your feedback with TripAdvisor community. It is indeed a pleasure to learn that you had a great time with us. Thank you for your praise for our rooms, cleanness, food and mostly for Castello Boutique Resort & Spa team and service levels. We continually strive make every effort to ensure that the... More 

Durham, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed for a week with our daughter and cannot fault this hotel. From arriving to departing we were extremely impressed with hotel and staff. We stayed in delux suite with pool...very nice. Very spacious and comfortable. The bar is well stocked and again Angelo (bar manager) was fabulous. Excellent cocktails etc. Giorgios attended to our every need and... More 

Was this review helpful? Yes 1
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Boutique Resort & Spa, responded to this review

Thank you for your kind and detailed feedback on our Castello Boutique Resort & Spa. We are glad to hear that you enjoyed your stay and we are so happy that our staff, breakfast, dinner, service and property were all meeting your expectations and keep you feel cared and welcome. All guest feedback is of utmost importance to us, in... More 

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