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Holiday Inn Express Omaha West-90th Street

2.5 of 5
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8736 West Dodge Road, Omaha, NE 68144
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Holiday Inn Express Omaha West-90th Street
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Ranked #36 of 76 Hotels in Omaha
A recent review
3 of 5 stars reviewed 3 days ago
Trixie1972 Racine, Wisconsin
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152 reviews from our community

Traveler rating
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    17
    16
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Racine, Wisconsin
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This pet friendly hotel was located in a fairly quiet area but close to restaurants and shopping areas. The ice machines were not functioning on 2 of the floors but generally comfortable. There was a park next to the parking area. The park was near a residential area so it seemed good for pets and families.

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Sioux Falls, SD
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were very pleased with our stay for a 3 day weekend trip to Omaha and the zoo! The breakfast selection was great and the pancakes were very good! The service was great, especially Brandy in the evening who was very helpful. It was clean, comfortable, and perfect for our family. Getting into the place from the highway is a... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

Had these reservations Made 3 months in advance because of all the positive reviews on trip advisor. Me and my wife and 2 kids pulled up to the hotel and were greeted with smiles from the 2 clerks who were working that night. The check in was fast and very plesent. When we got up to our room we got... More 

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EmmaLee H, Director of Sales at Holiday Inn Express Omaha West-90th Street, responded to this review

Dear Snowangel65, Thank you for taking the time to submit your feedback. We sincerely appreciate your time in doing so. I'm pleased to see that you enjoyed your stay at our property. We aim to offer great service & amenities, and the feedback we receive from our guests help us to direct our efforts accordingly. We thank you for being... More 

Cedar Rapids, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed March 17, 2015

Went here on a hockey trip for my son's team. The hotel is right on the main street, Dodge, but you can only enter and exit the hotel westbound but can make a quick U-turn at 90th. The rooms were standard hotel rooms, but the seals on the door were pretty much non-existent. Lots of light and sound leaks into... More 

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EmmaLee H, Director of Sales at Holiday Inn Express Omaha West-90th Street, responded to this review

Dear SK, Thank you for taking the time to complete this survey and send us your feedback. We value our guest's opinions, and appreciate your willingness to share yours. I do apologize about the inconvenience you experience with your room. I have tracked what room you were in, and have asked our Maintenance team to address the issues. More 

Sioux City, Iowa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

My wife and I came to Omaha for our 1 year anniversary. We chose this hotel based on price and location. Upon arrival, the person at the desk, who we found out was the manager, asked our reason in staying. When we told him it was our anniversary he congratulated us and proceeded to upgrade us to a 2 room... More 

Review collected in partnership with this hotel

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EmmaLee H, Director of Sales at Holiday Inn Express Omaha West-90th Street, responded to this review

Dear Jessew22, Thank you for taking the time to submit your feedback. We sincerely appreciate your time in doing so. I'm pleased to see that you enjoyed your stay at our property. We aim to offer great service & amenities, and the feedback we receive from our guests help us to direct our efforts accordingly. I thank you for being... More 

Rochester, Minnesota
1 review
4 of 5 stars Reviewed February 24, 2015

we stayed here my daugters cheerleading competition. the breakfast was great, They workers were very friendly. we asked for a fan for our room mostly for white noise, not really thinking they would have one. but they did! they brought it to our room, and were very accommodating! The morning that we were supposed to check out. we found out... More 

Review collected in partnership with this hotel

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EmmaLee H, General Manager at Holiday Inn Express Omaha West-90th Street, responded to this review

Thank you so much for your kind review of the staff!! It was a pleasure taking care of you in your time of need. I will share this feedback with the employees to share your appreciation. More 

1 review
3 of 5 stars Reviewed February 20, 2015

Handed my IHG platinum card to clerk. She did not look at it and asked my name. Then asked for a credit card so pointed to the card I handed her. I was not greeted as a Platinum member or any other aknowledgement. Pulling into parking lot later observed a young woman being assulted by two young men as she... More 

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EmmaLee H, General Manager at Holiday Inn Express Omaha West-90th Street, responded to this review

First and for most I would like to apologize for your experience with our hotel. I can assure you that our guest's security and safety is a top priority for the staff and management at the Holiday Inn Express. The incident that occurred during your stay is an unfortunate one and I sincerely apologize. I also want to thank you... More 

1 review
2 of 5 stars Reviewed February 3, 2015

Lack of lighting makes searching through luggage difficult. Broken clock, bath faucet and fan. First room had a broken toilet seat. Staff is rude, throwing mi ID and credit card on the counter and then yelling over me at the people who had arrived after me. SSLLOOWW internet. I shut it off and used my phone to write this review.... More 

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HIEGeneralManagerOMA, Manager at Holiday Inn Express Omaha West-90th Street, responded to this review

Thank you for taking the time to post comments regarding your January, 2015 visit on the TripAdvisor site. We strive to provide the best service possible and your comment on "rude" service is of particular concern. Please feel free to contact me personally as I would like to get additional information on your stay. Thank you for your consideration. More 

Tulsa, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

This room was a good value. We stay in this hotel when our grandson is being treated at the nearby Children's Medical center. Very friendly staff and the hospital rate is great as well. We look forward to staying here again

Review collected in partnership with this hotel

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HIEGeneralManagerOMA, General Manager at Holiday Inn Express Omaha West-90th Street, responded to this review

Dear Verne: Thank You for your nice comments, I hope your grandson is doing better and wish you good luck in the future with him. I will let the staff know that you appreciate how friendly they are as we really do pride ourselves on that. Once again Thank You for your comments Sincerely, Kevin Junker More 

Chadron, Nebraska, United States
1 review
5 of 5 stars Reviewed January 20, 2015

I stay at this hotel 2 - 3 times a month and it is always a pleasant experience. The staff is always friendly and helpful. The rooms are large and very comfy. Always clean and quiet. I won't stay anywhere else in Omaha if I can help it.

Review collected in partnership with this hotel

Was this review helpful? Yes
HIEGeneralManagerOMA, General Manager at Holiday Inn Express Omaha West-90th Street, responded to this review

Dear Jim: Thank You for your repeat business it is wonderful to hear that you enjoy your staff each and every time you stay with us. We look forward to hosting you again in the near future. Sincerely, Kevin Junker More 

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