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Holiday Inn Express Omaha Southwest

10729 J St., Omaha, NE 68127
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Holiday Inn Express Omaha Southwest
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Ranked #62 of 76 Hotels in Omaha
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41 reviews from our community

Traveler rating
    4
    7
    13
    7
    10
See reviews for
11
6
1
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Express Omaha Southwest
See the most recent reviews
Des Moines, Iowa
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 6, 2014

Customer service at this location is the worst I have ever seen. They were either texting or talking to each other while I was clearly standing there waiting to check in! I finally checked in and later went downstairs to ask something and Mary was very rude. Acted like It was such a hassle to do anything for me. She... More 

Was this review helpful? Yes 10
goodnight47, General Manager at Holiday Inn Express Omaha Southwest, responded to this review

Thank you for staying with us and thank you for taking the time to write a review about your stay. I am so sorry that myself and my staff did not live up to your expectations. More 

Omaha, Nebraska
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 30, 2014

I travel a lot. I would like to thank the 3 girls at the front desk they were all very friendly you don't always get an entire staff that are all smiling and saying hello how was your day . They actually looked like they were waiting for an answer. I think I know why they r all that way.There... More 

Was this review helpful? Yes 2
Minnetonka, Minnesota
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2014

Staff was amazing. Very friendly & efficient. Made the stay incredible like staying with friends. Better hospitality and rooms than the other hotels in area. Better prices as well. Will recommend to friends and colleagues. Great pool/hot tub and workout facilities. Perfectly located for great access to I80 and I680. Plenty of restaurants in the area. Again loved the Staff.

Was this review helpful? Yes 4
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 12, 2014

I wondered why there were no pictures of the rooms, now I know why. It was cramped and the jacuzzi wouldn't hold water. The hallway smelled like they let cats live in it. I went to the front desk to ask if they had any tums or rolaids and since she was texting, she must not have understood my question.... More 

Was this review helpful? Yes 8
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Sassy671, Thank you for staying with us and providing us with your valuable feedback. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the room you had and the service you received. We take our guest comments very seriously and always strive to provide... More 

Savoy, IL
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 12, 2013

This really isn't a negative review, as overall the hotel was just fine. But it was just average. As some other reviewers have mentioned it was a little dated, but not DATED like some hotels. It's kind of in that limbo zone where it's new enough that it doesn't really NEED an update, but just dated enough that you can... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear illini_razorback, Thank you for providing us with a very considerate review and thank you for staying with us. I appreciate and wish to thank you for the kind comments on the staff and over breakfast. On the other hand, please accept our deepest apologies for the issues you had encountered on some aspects of your stay. I assure you... More 

Hazlewood, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 7, 2013 via mobile

First impression is that it was very dated!! The staff was very friendly but, hotel just needs to be updated from top to bottom. Fair price compaired to other hotels in city but for something that is $109 a night they should put some money back into it.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Kurtgldbry, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back... More 

Orange, Texas
Top Contributor
55 reviews 55 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed October 17, 2013

First let me say that the staff was extremely friendly and accommodating - it was downhill from there. The carpet must have been the original and needed to be changed. The room was dark - dark even with all the lamps/lights turned on. I asked for a different room that was possibly brighter; unfortunately they were all the same. We... More 

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear kathrynemr, Thank you for your review regarding your stay with us. I am pleased to note that you found our staff to be freindly and accommodating. However, I am sorry to hear the you were unhappy with the hotel's appearance. I sincerely apologize for the room condition did not live up to your standards and deeply regret that we... More 

St. Charles, Illnois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 23, 2013

TJ Foster was a wonderful help to us when we arrived and there was only a one bed room left! He made sure we were comfortable, there were three of us for one bed. Hmmmm He went out of his way to make sure we had enough bedding and then made sure we received a two bed room the next... More 

Was this review helpful? Yes 1
Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 3, 2013

I stayed at the HIE for 2 nights and was pleased with everything. The staff was friendly and the breakfast hostess was a delight. Management Staff outstanding. Could not have found a better place to stay in the area.

Was this review helpful? Yes 3
Traveler1Nebraska, Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Guest, Thank you for your review of our hotel! I am so happy to hear that you enjoyed your stay at our property. I am so proud of our staff as they are always willing to go above and beyond to deliver the service that you deserve. Our staff is looking forward to serving you the next time your... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed May 12, 2013

While the property could use a little bit of updating, I have always found it to be friendly, clean, and comfortable. Staff is attentive, the complimentary breakfast is good, and service staff in considerate. And I hear some renovations are coming, which will only make the property better. While further away from where I work, a much better property than... More 

Was this review helpful? Yes
Traveler1Nebraska, Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Bill K., Thank you so much for your great review of our property. We love to hear that our staff is attentive to your needs and that we are providing great service! I'm also happy to hear that you enjoy our breakfast. We recently added some new breakfast items that will enhance our selection even more. We couldn't be... More 

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