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Holiday Inn Express Omaha Southwest

10729 J St., Omaha, NE 68127
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Holiday Inn Express Omaha Southwest
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Holiday Inn Express Omaha Southwest
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41 reviews from our community

Traveler rating
    4
    7
    13
    7
    10
See reviews for
11
6
1
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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East Haven, Connecticut
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 20, 2014

This Holiday Inn Express will be nice in the future. In the process of being renovated. Should have been done awhile ago. Breakfast was good. The room was okay but needed updating. The carpeting throughout the hotel was dirty and is in the process on being replaced. It was convenient to where I was working. I spoke with the Managers... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear LUDS96, Thank you for taking the time to review our property. I am delighted to hear that you have chosen our hotel as your accommodation preference. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry for any inconvenience... More 

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 17, 2014

While the staff was quite nice, and extended late check out, the rooms were small. The hotel's whirlpool spa was broken, my television cut in and out (pixelated) regularly and the temperature was difficult to control. I wanted to work on my laptop in the lobby near the fireplace. The front desk person, didn't even know how to turn it... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Mmccoy1973, Thank you for taking the time to review our property. I am pleased to hear your compliments about the staff and extended late check out during your stay. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry to hear that there... More 

Woodbury, Minnesota, United States
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 20, 2014

On a trip through Omaha we wanted a convenient (just off the freeway) and inexpensive room (<$100 for a 7-8 hour stay). We found convenient, and less expensive but were very disappointed with the room. Due to alergies we really need a non-smoking room and supposedly reserved one but the room had a very distinct smoke smell. The shower curtain... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Jim G, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the room and bathroom condition. We will address these... More 

Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 17, 2014

Friendly front office staff working in a tired hotel. All of the equipment in the exercise room function poorly ...or not at all. Two treadmills - one not working at all, the other stopped in the middle of my exercise program "error". Not what I was hoping for after long days of travel. Jacuzzi tub tired and worn, corners of... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Chris W, Thank you for staying with us and for leaving a review of the property. I am happy to know that you found our staff commendable. On the other hand, please accept our sincerest apologies for any inconvenience the condition of the hotel and its amenities may have caused you. We appreciate your feedback as this is our... More 

1 review
1 of 5 stars Reviewed July 6, 2014

My partner and I found this hotel online and the reviews were more poaitive than negative. I knew I should have checkes TripAdvisor before booking. Learned that lesson. At first it waa nice. The beds are comfortable and rooms clean. Until we found a beetle of some sort in our room on the third floor. No big deal just kill... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear aryding87, Thank you for taking the time to write a review regarding your recent stay. It is truly regrettable that your overall experience was less than satisfactory. Please be assured that your concerns will be further looked into. I have sent you a private message in an effort to obtain more information. I hope to hear back from you... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 23, 2014

Decent hotel but internet is very bad, could not get VPN to work or even surf, not good. Cell reception is bad too. Management knows but have done nothing. Rooms a bit run down and couch stained. Bed was good as well as staff.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Jim H, Thank you for staying with us and for leaving a review of our property. I am glad to know that you found our staff commendable. On the other hand, I am very disappointed to hear about your experience on your recent stay. Please accept our sincerest apologies for any inconvenience the Internet service and room condition may... More 

Des Moines, Iowa
Contributor
20 reviews 20 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 11, 2014

This hotel was booked by my company for a business trip. The hotel was clean and inviting. The room was clean and spacious. Microwave and small fridge in the room were a nice, unexpected convenience. Free hot breakfast had enough variety to cater to many tastes. All front desk associates were very courteous and helpful with all of our needs!

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Silverdale, Washington
Top Contributor
59 reviews 59 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 4, 2014

This is an OK place but not great. The location is not ideal, but we stayed in Omaha for the Buffett Berkshire Hathaway Shareholder Conference, and there were very few rooms available in the area. The Holiday Inn name has usually been reliable, but this one is not one of the best. The room was marginal from a cleanliness and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear James P, Thank you for staying with us and for leaving a review of our hotel. I am glad to hear that you found our staff friendly and that your breakfast experience was good. I am sorry that your stay was negatively affected due to your room condition and with the housekeeping service. Please accept my sincerest apologies for... More 

Sioux City, Iowa
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 19, 2014

We stayed here for a family weekend to Omaha. Why is that I cannot find a really nice hotel in this city? This HI Express was not terrible, but was much more run down than most HI Expresses that I stay at. At $110 it was not worth the price.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Salesguy3308, Thank you for staying and taking time to share your review with us. It is unfortunate to read that you were not fully satisfied with our hotel, particularly with the upkeep of our facility. We value all your feedback, whether negative or positive, for this will help us target specific concerns and make the appropriate upgrades towards improving... More 

Lawrence, Kansas
Top Contributor
109 reviews 109 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 19, 2014

My husband and I stayed at this hotel on our latest trip to Omaha for two nights. As we have stayed at many HI Express hotels, we knew what to expect. The hotel was clean and the staff was very friendly. A couple of things that we noticed were different from other HI Express we've stayed at. First, the rooms... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Omaha Southwest, responded to this review

Dear Christy I, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We were pleased to read your kind comments for our staff and we truly appreciate the high scores for Cleanliness, Service, and Value. We take all of the... More 

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