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Sheraton Omaha Hotel

#24 of 77 Hotels in Omaha
Certificate of Excellence
GreenLeadersSilver level
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655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Breakfast for 2 Included
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Sheraton Omaha Hotel
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273 Reviews from our TripAdvisor Community

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    125
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Omaha Hotel
See the most recent reviews
Kansas City, Missouri
1 review
5 of 5 stars Reviewed January 26, 2014

I stayed at the sheraton in omaha, NE last week while I was in town for business. I must admit the experience I had while I was there was outstanding. From the moment I checked in until I checked out. I noticed the hotel had a lounge and I decided to have a couple cocktails before I went to bed... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Matthew S, Thank you so much for taking the time to review your stay at our hotel on TripAdvisor! It is absolutely great to see not only that you enjoyed your stay with us, but that a staff member encounter is what helped make your stay that much better. I assure you that we value our team members very highly,... More 

Sioux Falls, South Dakota
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 19, 2014

We stayed two nights after bidding on the room on Travelocity. The room was clean and the bed was comfortable. The property is older and sometimes showers don't drain like they should. But the maintenance staff is quick to fix problems.

Was this review helpful? Yes 2
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Tracieb51, Thank you for taking the time to give our hotel a review of your experience on TripAdvisor! I am glad to hear that you enjoyed your stay. We are continually working on the drain issue you referenced as we want to make sure to prevent these issues from happening, and I appreciate your feedback. If you are in the... More 

Omaha, Nebraska
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 17, 2014

Checked in for one night of relaxation to watch an iTunes movie with takeout food in peace and quiet. Good plan in theory. The WiFi works (I was able to check my email), but streaming a movie was impossible. In 5 hours, I was able to get through about 50 minutes of a movie in 2 or 3 minutes segments... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

SometimeTraveler321, Thank you for your review of our hotel, the feedback is much appreciated. We are currently in the process of upgrading our wireless internet speed and it will be completed hopefully by the end of this week, I apologize that you were unable to stream your movie in a sufficient amount of time. It sounds like the ball was... More 

Minneapolis, Minnesota
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed January 9, 2014

The hotel building in older. Friendly staff at the desk. Loud housekeeping staff in the morning talking loudly in the hallways to each other was a major disadvantage. Just because most guests have left, doesn't mean that other others are awake at 9am. The hotel has heat/AC combo units that sit below each window. The kind you find in cheaper... More 

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

travelpods, Thank you for your review of our hotel on TripAdvisor. We appreciate your comments, and I am glad to hear that you enjoyed our wonderful staff members. I have passed your comments onto our Director of Housekeeping regarding noise, and I thank you for letting us know as this is what will continue to improve us. As for the... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed December 23, 2013

Very impressed with everything. I was set up at the Sheraton due to a home fix up for 5 days. The staff was awesome, especially Jessica and Rachel. I even got notes in my room reminding if I need anything to contact Jessica or Rachel. Everyday I was asked if I needed anything. I stayed in a king room with... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

WendyWendyWendy2013, Thank you so much for your great review! I am glad to see that you enjoyed your stay so much you almost didn't even want to return home, it is our pleasure to be able to help you get away and relax. It's always great to see when our team members are mentioned by name in our reviews, it... More 

Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 16, 2013

The front desk staff Jenna and Ashley were some of the most helpful staff I have ever encountered, not only were they very professional and cheerful, but they also made me feel right at home while away from home.

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

CowboyRoy58, Thank you so much for your great review! I am very glad to hear that you are enjoying your stay with us, we are pleased to have you as our guest. Jenna and Ashley are truly great assets to our team here, and it's great to see guest's testimonials on how well they are doing. We appreciate you staying... More 

Virginia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 15, 2013

We spent 4 nights here last week. We were in Room 530. The rooms are large and up to date. The bedding is comfortable and the linens excellent. The in-room heater/AC was unfortunately one of those blowing under the window units and we had to have some service done during the stay...only blew cold air in Omaha in the winter.... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

bobburgess, Thank you for your review of our hotel! One of the best compliments we can ever receive is when someone leaves our hotel with a positive impressionn about how great our team here really is. I am also glad to hear that you enjoyed your stay with us, and I hope that your travels onto your next Starwood hotels... More 

Minnesota
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 14, 2013

We traveled to Omaha, Nebraska. The location was not bad. The hotel is in good condition and they have a nice bar and lounge area. The rooms are modern and comfortable. The pool and hot tub area is nice. The hot tub was not working one night and the next night it was too hot. Oh well. Still a nice... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

MinnVacationer, Thank you for your review of our hotel on TripAdvisor. I am glad to see that you enjoyed your stay with us. Your feedback is very important to us, and we really do appreciate the time devoted to reviewing our hotel. I hope that you are able to enjoy other Starwood hotels in the Minnesota area where you are... More 

Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 13, 2013

We stayed at the Sheraton in Omaha and had a very nice stay. The Sheraton Club was outstanding with excellent food and amazing service by Linda True to me and my family. Undoubtedly the best Sheraton Club experience I have had (and I stay 50+ nights a year in Starwood properties) Overall the hotel was clean, the gym nice (although... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

John_CX2559VU, Thank you for your reveiw of our hotel on TripAdvisor. I am glad to see that you were able to enjoy our lovely Sheraton Club. Linda is a wonderful team member of our Club and we are very happy to see she is continually leaving a great impression with our loyal guests such as yourself. If you are ever... More 

Portland, Oregon
1 review
5 of 5 stars Reviewed December 11, 2013

I'm in the process of moving from Jersey to Oregon and I was pleasantly surprised at how enjoyable my stay in Omaha was! Jenna at the front desk was very helpful and enthusiastic and Brent at the bar made an awesome martini. He was definitely on top of things and made sure my drink never ran dry. Kudos to those... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

651John, Thank you so much for your review! Jenna and Brent are phenomenal team members at our hotel, I am glad you had a chance to meet them. I hope that the move went as smooth as possible for you, and I cant tell you how much we appreciate you taking the time to review us on TripAdvisor with how... More 

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