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All 73 Omaha hotels

Sheraton Omaha Hotel

3.5 of 5 Hotel   |   655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Sheraton Omaha Hotel
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79%
Ranked #18 of 73 hotels in Omaha
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars Reviewed July 2, 2013
Travelefes Amsterdam, The Netherlands
  • Reviews (186)
  • Photos (76)
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186 people have reviewed this hotel

Traveler rating
    76
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    22
    10
    6
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59
31
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54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
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English first
There are newer reviews for Sheraton Omaha Hotel
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Amsterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 2, 2013

Stayed here recently as all other hotels were full (Baseball Week). Switched hotel halfway during the week when another hotel (Element) became available. Hotel has typical 70's decorum with very limited options outside hotel to dine as it is in a somewhat isolated area. The staff was very helpful but I would not choose this hotel again. One improvement point... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Travelefes, Thank you for your review! I am glad to hear that you were able to utilize both of our wonderful Starwood hotels in the same trip to Omaha. This is a great way to get a good experience of all Omaha has to offer with two different locations. In our area there are many different restaurant and entertainment options... More

Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 30, 2013

We stayed here for a family event and found the rooms very nice. The kids loved the indoor pool. We flew into Omaha and getting to this hotel was a little tough, but OK with GPS - the interchange at the highway is just a little goofy. You can tell the hotel has been recently renovated with a nice lobby/bar/restaurant... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

brewertraveler, I am so glad to hear you enjoyed your stay with us! The pool has definitely been a hit this summer since it was renovated this past winter, and I am glad to hear your family enjoyed it. If you ever are in the area again feel free to give us a call and we will be more than... More

Omaha, Nebraska
1 review
3 of 5 stars Reviewed June 30, 2013

This is the only hotel that has ever turned down my request for early check-in. We arrived at the hotel early and wanted to check in to rest for a bit before continuing our appts to look for houses on the west side of town. It was 11:30am and there were hardly fewer than 10 cars in the lot. The... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

A N, Thank you for your review! I am glad to hear that you enjoyed our newly renovated hotel. I apologize for the miscommunication in early check-in and room location, but I can assure you that this room was not chosen for any specific reason as all rooms are very consistent. If you ever are in the area again and... More

Sioux Falls, SD
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 12, 2013 via mobile

After a long travel day our midnight check-in was a welcome relief. Smooth, efficient, professionl check-in. This is a very nice Sheraton property with very nice spacious, well laid out rooms. A bit far from the airport and without GPS it could have been difficult to find in the dark.

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Traveleater10, Thank you so much for your great review! It is phenomenal to see when our staff members are delivering such great service, especially when our guests are much in need after a long day of travel. I have posted your review for our Front Office team to see with a great emphasis on or nighttime staff. I am also... More

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 9, 2013

Stayed here Memorial day weekend it was just ok. The location is good but hard to get to if you are not acquainted with the area. To be honest this is not up to Sheraton standards and should be one of the lower level Starwood hotel brands. Certainly not 3.5 star as per Hotwire. The SPG room was mostly clean... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

james s, Thank you for your review. It is disappointing that you didn’t care for the style of the newly remodeled rooms as we do receive lots of wonderful comments about our new additions. It is unfortunate that we had to wake you, but when the National Weather Forecast System sounds an alarm we take it very seriously. After the... More

West Des Moines, Iowa
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 5, 2013

The hotel was in a convenient location for Omaha's west side where we were involved in a sporting event. The room was nice and clean and updated. Staff were friendly & helpful with directions. The one thing missing was breakfast. I found that I had to spend a considerable sum to feed the family in the hotel restaurant. I believe... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

abtfour, Thank you for your review! It is always great to hear how well our staff is doing and it's great to take reviews such as yours to them to help them gain further confidence in their efforts. I do apologize about the breakfast situation as we should have offered you a promotion that would include breakfast - such as... More

Gilbert, Iowa
1 review
5 of 5 stars Reviewed June 5, 2013

My family stayed at this wonderful place over Mother's Day weekend and we thoroughly impressed. The front desk staff was extremely helpful and courteous during our staff. Great location, HUGE pool (great for kids who love swimming), and close to many great restaurants and excellent shopping. Strongly recommend and will staff again when visiting Omaha!!!

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Travis K, Thank you so much for your wonderful review!! I am so glad to hear that your family had such a great trip here and a wonderful Mother's day as well. Our pool is always a popular spot here as just one of our many amenities I'm sure you experienced. Let me know when thinking about heading to the... More

Scottsbluff
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 3, 2013

My wife and I stayed at the Sheraton Omaha for 5 days during our daughter's wedding festivities and the property was very enjoyable. The rooms are all recently remodeled with fantastic beds, a roomy work space and nice amenities. We ate in the hotel restaurant twice and the food was good, hot and presented well. The service was great as... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

PTPScottsbluff, Thank you so much for your review! I remember a few specific associates of ours having interactions with you and your family and I am so glad to hear how well you were treated! Hopefully there will be more occasions to bring you back to visit us when in the area again soon. Please let us know if there... More

Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

A hidden gem in a rather busy area. Quality of hotel, service, amenities and staff very apparent. Hotel easily justified its rate. Close to many restaurants. Everything from parking to check-in are very straightforward. Strongly recommend and will use again given the opportunity!

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

mas797, Thank you so much for your feedback! It is so great to hear everytime one of our valued guests' enjoys their time here with us. The ease of everything with your stay is a commonality with most guests and I appreciate the great information you have provided regarding this. Helping display this on TripAdvisor will let even more people... More

Kansas City
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 28, 2013 via mobile

We were there the weekend of the state track meet, so the hotel was full of teenagers & they were LOUD. We were only there for one night, and mostly wanted to hag out at the pool, but the people at the front desk were a challenge. They wouldn't tell us if we could have a roll away until it... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

KCJ2012, Thank you for your review! I am glad to hear that you enjoyed the facilities we have to offer at our hotel. However, I am very disappointed to hear about the interactions with the staff that were less than satisfactory. We do have more staff at the desk lately and I will be sure that some proper training is... More

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Additional Information about Sheraton Omaha Hotel

Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Omaha #12 Business Hotel in Omaha #13 Family Hotel in Omaha
Hotel Class
Official Description (provided by the hotel)
Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more   less 
Number of rooms
223

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