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All 73 Omaha hotels

Sheraton Omaha Hotel

3.5 of 5 Hotel   |   655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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79%
Ranked #19 of 73 hotels in Omaha
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 weeks ago
Derek B Wahoo, Nebraska, United States
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184 people have reviewed this hotel

Traveler rating
    75
    71
    22
    10
    6
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59
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54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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There are newer reviews for Sheraton Omaha Hotel
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Wahoo, Nebraska, United States
Top Contributor
56 reviews 56 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Known as the Crowne Plaza before Sheraton. Beds were great, very soft. Stayed here during the CWS so was obviously over-priced just like everywhere else in Omaha. I'd definitely stay here again. Pool and hot tub were very nice as well. Plenty of space. Restaurant is supposed to be pretty good although we didn't try it. I've been here for... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Derek B, Thank you so much for your review of our hotel on TripAdvisor! The details provided are very much appreciated by us as well as fellow travelers reading your review. I am glad to hear that you were able to enjoy many aspects of our hotel while you were here with us, and hope you are able to return... More

Urbandale, Iowa
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 13, 2014

Stayed at this hotel on a trip to Omaha Zoo with my wife and 3 year old son. The Hotel was nice and the staff was friendly. The room was clean and quiet. The pool was large and we had a great time with it. The main reason I am writing this review is to recognize greatness. About midnight my... More

Was this review helpful? Yes 5
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Chris W, Thank you SO much for your review of our hotel and your experience! I am thrilled to see feedback with situations like these when our team members really go above and beyond. This is one heck of an example, and Jessica was thrilled to see your comments. I am sorry to hear that your son encountered an injury... More

Ankeny, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014 via mobile

Check in was very quick, friendly, and efficient. All staff I encountered was very friendly and processional. They were all helpful. I had a standard double queen room and it was very spacious. I only heard a little bit of noise one time in the three days I stayed. I was able to get a quiet, restful nights sleep each... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

NYS1130, Thank you so much for your wonderful review of our hotel on TripAdvisor! I am very glad to hear that you enjoyed your stay with us so much, our team members really are what sets us apart from other hotels in the area. It is great to hear that you encountered the experience with our team that we are... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 27, 2014 via mobile

Parking lot: when we pulled up the first thought that crossed my mind was that the hotel looked sketchy Main lobby & bar: nice and well kept Our room: we reserved a two queen room. When we got to our room it was a king. We called to the front desk and they blamed expedia. We called expedia and they... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

CasseyDW, Thank you for your review of our hotel. I cannot apologize enough for the issues you encountered with your stay with us. I assure you we have followed up appropriately to ensure this kind of service does not occur again to any of our loyal guests, as this is an extreme rarity. The miscommunication on the rollaway that was... More

Saint Cloud, Minnesota
Top Contributor
173 reviews 173 reviews
68 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 22, 2014

Found this property using the corporate lodging card which presented a great value. I would estimate the property at a solid 3.5 stars. It is a older property but has some nice updates. I found my room to be decorated nicely and comfortable..Starbucks and free water in the room. My check in was fast and friendly. Location is a little... More

Was this review helpful? Yes 2
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

SIOUXFANFOREVER, Thank you for your review of your recent stay with us! We love seeing Top Contributors such as yourself give us such great feedback, while providing thurough details for our other guests reading on TripAdvisor as well. I am glad to hear that you enjoyed your newly remodled room and upgraded amenities, we will be remodeling our lobby and... More

Petaluma, California
Top Contributor
187 reviews 187 reviews
77 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed May 19, 2014

Cashed in points for an overnight stay. Easy to find location fairly close to Interstate 80. Club Lounge was better than average with hot food and two free beers or wine. Breakfast in the morning was also substantial. Check in was efficient, our upgraded room was comfortable, and we had no complaints. Costing only 3000 points, it was too good... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

pfefmeister, Thank you so much for your review of our hotel! I am very glad to hear that you enjoyed our upgraded amenities including our Sheraton Club lounge. As a Top Contributor on Trip Advisor, your feedback and thurough details are very much appreciated by us as well as fellow reviewers here on Trip Advisor. I hope you are able... More

Chicago
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 9, 2014

just had a quick business stay there, and wanted to chime in on the two ladies who were at the front desk. Whitney and Ashley provided a warm hello, and sense of humor that took the stress off of my shoulders from the minute I walked in. If you stay there, I hope you come in contact with them! Otherwise,... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

HungryDave, Thank you for your great review of our hotel on TripAdvisor! First of all, I love your username and photo for your profile on here. Also, I wanted to let you know how much we appreciate you taking the time to review your stay with us and especially, mention our team members by name. Both Ashley and Whitney were... More

Fountain, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 29, 2014

Our overall hotel experience was great but the hotel employees are not capable or trained not to help in emergencies in my experience. When we were entering the hotel with our luggage our 2 year old bolted into the revolving door and we were unable to catch him. He then tried to get out when he saw he was trapped... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

wevudo, Thank you for your feedback regarding your experience at our hotel. First of all, I want to sincerely apologize on behalf of all of our staff for not handling the matter described well at all. We will definitely take your feedback and advice and ensure that proper training is put in place for situations such as this. If you... More

Overland Park, Kansas, USA
Top Contributor
68 reviews 68 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 25, 2014

Staff are very nice. It is typical Sheraton, but club level is very nice and they have some food and soft drinks as well as coffee around the clock. Breakfast looked good. Not bad for the price. I would recommend this hotel to anyone visiting Omaha

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Srinala, Thank you for your review of our hotel on TripAdvisor! It is great to see Top Contributors such as yourself rate us so well with pleasant things to say about our staff and our amenities we have to offer. I am glad to hear that you enjoyed your stay with us. If there is ever anything else we can... More

Eagan, Minnesota
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 9, 2014

We traveled to Omaha from Minneapolis with a group of 30 high school basketball players and their families. The large group reservation process was smooth and Bonnie was very helpful. The hotel lobby was very nice and the seating was plentiful for our teams/families to gather and relax. There is a bar and food available right in the lobby -... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Jessica W, Thank you so much for your review of our hotel on TripAdvisor! It is much appreciated by all of us here at the Sheraton Omaha; and I'm sure others reading your review appreciate the details as well. It sounds like your group had a great time with us this past weekend as I heard great things from our... More

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Additional Information about Sheraton Omaha Hotel

Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Omaha #12 Business Hotel in Omaha #13 Family Hotel in Omaha
Hotel Class
Official Description (provided by the hotel)
Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more   less 
Number of rooms
223

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