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All 73 Omaha hotels

Sheraton Omaha Hotel

3.5 of 5 Hotel   |   655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Sheraton Omaha Hotel
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79%
Ranked #19 of 73 hotels in Omaha
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 19, 2014
pfefmeister Petaluma, California
  • Reviews (179)
  • Photos (76)
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  • Room tips (37)
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179 people have reviewed this hotel

Traveler rating
    73
    69
    21
    10
    6
See reviews for
58
28
10
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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There are newer reviews for Sheraton Omaha Hotel
See the most recent reviews
Petaluma, California
Top Contributor
168 reviews 168 reviews
70 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed May 19, 2014

Cashed in points for an overnight stay. Easy to find location fairly close to Interstate 80. Club Lounge was better than average with hot food and two free beers or wine. Breakfast in the morning was also substantial. Check in was efficient, our upgraded room was comfortable, and we had no complaints. Costing only 3000 points, it was too good... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

pfefmeister, Thank you so much for your review of our hotel! I am very glad to hear that you enjoyed our upgraded amenities including our Sheraton Club lounge. As a Top Contributor on Trip Advisor, your feedback and thurough details are very much appreciated by us as well as fellow reviewers here on Trip Advisor. I hope you are able... More

Chicago
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 9, 2014

just had a quick business stay there, and wanted to chime in on the two ladies who were at the front desk. Whitney and Ashley provided a warm hello, and sense of humor that took the stress off of my shoulders from the minute I walked in. If you stay there, I hope you come in contact with them! Otherwise,... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

HungryDave, Thank you for your great review of our hotel on TripAdvisor! First of all, I love your username and photo for your profile on here. Also, I wanted to let you know how much we appreciate you taking the time to review your stay with us and especially, mention our team members by name. Both Ashley and Whitney were... More

Fountain, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 29, 2014

Our overall hotel experience was great but the hotel employees are not capable or trained not to help in emergencies in my experience. When we were entering the hotel with our luggage our 2 year old bolted into the revolving door and we were unable to catch him. He then tried to get out when he saw he was trapped... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

wevudo, Thank you for your feedback regarding your experience at our hotel. First of all, I want to sincerely apologize on behalf of all of our staff for not handling the matter described well at all. We will definitely take your feedback and advice and ensure that proper training is put in place for situations such as this. If you... More

Overland Park, Kansas, USA
Top Contributor
68 reviews 68 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 25, 2014

Staff are very nice. It is typical Sheraton, but club level is very nice and they have some food and soft drinks as well as coffee around the clock. Breakfast looked good. Not bad for the price. I would recommend this hotel to anyone visiting Omaha

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Srinala, Thank you for your review of our hotel on TripAdvisor! It is great to see Top Contributors such as yourself rate us so well with pleasant things to say about our staff and our amenities we have to offer. I am glad to hear that you enjoyed your stay with us. If there is ever anything else we can... More

Eagan, Minnesota
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 9, 2014

We traveled to Omaha from Minneapolis with a group of 30 high school basketball players and their families. The large group reservation process was smooth and Bonnie was very helpful. The hotel lobby was very nice and the seating was plentiful for our teams/families to gather and relax. There is a bar and food available right in the lobby -... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Jessica W, Thank you so much for your review of our hotel on TripAdvisor! It is much appreciated by all of us here at the Sheraton Omaha; and I'm sure others reading your review appreciate the details as well. It sounds like your group had a great time with us this past weekend as I heard great things from our... More

Florida
Top Contributor
73 reviews 73 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 6, 2014

I booked the room on the Sheraton website, and paid for a king sized bed. Upon check in, I was told that there were no king rooms available.I questioned how I could have booked and paid in advance for a king room and not have one ready for me? The girl at the desk was not very interested in solving... More

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

fog49, Thank you for your detailed review of our hotel on TripAdvisor. I am very sorry to hear that your stay started off with a poor first impression, but that other aspects of your stay were enjoyable. I am fairly shocked about the ability to not get the King room you reserved. When booked through our own website, it is... More

Chadron, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2014

Very clean hotel, friendly staff. There is security at night. Quick access to the west Dodge expressway. The room was updated extremely comfortable beds and a approximately 40 inch lcd TV. The shower was fairly decent for a tall person.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Chadrock2013, Thank you so much for your review of our hotel on TripAdvisor! We sincerely appreciate the feedback as I'm sure our fellow travleres on TripAdvisor do as well. It is always great to hear how well our staff is doing, and that we are meeting or exceeding expectations for the other aspects of the hotel as well such as... More

Hyderabad
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 1, 2014

Slightly musty rooms but overall the hotel was clean and maintained. The pool was good and clean. The gym is little used but well equipped although the gym door probably needs to be serviced as it gets stuck. Staff is friendly and the breakfast buffet service staff is very perceptive and helpful. The location of the hotel is slightly awkward... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

RudyP25, Thank you for your review of your experience at our hotel! I am glad to see that you got a great, comfortable night's sleep here with us. It is also always great to hear comments about our team members, especially specific departments so we can share your comments with them. I appreciate your feedback regarding small areas of improvement... More

1 review
5 of 5 stars Reviewed March 30, 2014

This is a great pet friendly place! Beautiful, clean, & spacious rooms. The lobby and parking lot are latge and very clean as well. The staff was outstanding and very friendly, and the location is fabulous; easy access to shopping, dining, and highways.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Shelley M, Thank you so much for your review of our hotel! I am glad to see that you had such a pleasant experience, and we always appreciate the feedback. The best comments we can ever see is in regards to how our staff really helps make us who we are, after everything else that you should expect provides a... More

Rock Valley, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

This hotel was very clean and had an extra large pool for the kids. The staff were the most impressive, especially Ashley and Jenna at the front desk. A local college fraternity had rented most of the second floor, and became very loud and aggressive. My hat is of to these two ladies who took the mater seriously by not... More

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

M S, Thank you so much for taking the time to review our hotel on TripAdvisor! I am very glad to hear that you enjoyed your weekend with us, but most of all that you enjoyed our staff. I apologize for the rowdiness of that night, but am glad to see feedback that we handled it appropriately. I have passed... More

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Additional Information about Sheraton Omaha Hotel

Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza

76 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Omaha #13 Family Hotel in Omaha
Hotel Class
Official Description (provided by the hotel)
Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more   less 
Number of rooms
223

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