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Sheraton Omaha Hotel

#18 of 76 Hotels in Omaha
Certificate of Excellence
GreenLeadersSilver level
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655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Best prices for: 1 room 1 guest
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Sheraton Omaha Hotel
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253 reviews from our community

Traveler rating
    120
    86
    28
    12
    7
See reviews for
73
39
12
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (253)
  • Mar-May only
    (43)
  • Jun-Aug only
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Denver, Colorado
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Front desk was very helpful, as was the Club room staff. Sonia was very helpful as was the gentleman at the front desk, didn't get his name (2 am on March 23rd). Room was comfortable, although housecleaning was a bit noisy, not understanding that some people have a late checkout and might be sleeping (which was our case).

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Omaha, Nebraska
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Not the swankiest hotel in town but the friendly staff at the club and restaurant make up for it - appreciate the efforts of Madeline, Francesca, Sonya, Shelly, Tonesha and Jenna in going out of their way to make my stay enjoyable!

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hello Akshayr, We appreciate the warm comments about the staff. I will definitely share this with them. We look forward to your staying with us in the future. Sincerely Ed Stevens More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

¡¡Muchas Gracias to staff at Sheraton Omaha! Hotel & restaurant crew were so friendly, helpful and accommodating to NMSU Aggies during NCAA tourney. We appreciated tasty meals & terrific waitresses. Thanks to Brandon & Francesca.

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thanks for the great review. We enjoy having you stay with us. We wish your team was more successful in the tournament but maybe next time. Thanks Ed Stevens More 

Farmington Hills, Michigan
1 review
1 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel on a business travel for complete 2 months, but my experience here was worst than anything anyone I can imagine. With all that stress from travel and being away from home for work I expected the hotel will provide me a home like environment when the General Manager went beyond to help me in many... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Your commits concerns me deeply please email me at estevens@sheratonomaha.com Thanks More 

Altoona, Iowa
Contributor
16 reviews 16 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this Hotel many times and have always been satisfied. It is off the beaten path, but is worth the trip. I've always felt at home here, the rooms are nicely remodeled and quiet. Plenty of bright lights for work. Also the Bar-Restaurant has great food and friendly help.

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thank you for the five star review we look forward to seeing you again soon. Ed Stevens More 

Kansas City, Missouri
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Priceline has put me in this hotel several times over the past couple of months. So much so, that I even signed up for SPG awards points. So, it's a great value for the money. The checkin people have got to know me by name, and have even went out of their way to put me in a single King... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Great job signing up for SPG! Starwood has the best redemption of the points is even better when us stayed with us. I am glad to see that you noticed the ongoing improvements to our hotel. We look forward to your visit next time and see the progress made. Warm Regards, Ed Stevens More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay was unorthodox our home flooded and we stayed with you for the week. Your staff is extraordinary and made us fell welcome and comfortable they went out of their way and it was appreciated everyone had a great disposition. Brandon, Tonesha, Shelly, Madelynne, Mike, Patricia, Janelle, Yosi, and Chuck are just a few of the outstanding individuals you... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

I am so sorry to hear about the unfortunate flood to your home. I am glad we all could help make your stay with us a little more enjoyable under the circumstances. I will pass along the great things you have said about the staff. If there is anything we can help you with in the further please let us... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are clean and modern but what makes this hotel is the phenomenal staff. Whether it's beth in the morning or Madelynne and Sonia at night these ladies go out of their way to make the stay special. They remember who I am and are always there to make the stay of everyone in the club lounge special. Even... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Timramig Thank you for your wonderful all-around review of our hotel! It is phenomenal to hear that you enjoyed so many aspects of your stay and we sincerely appreciate your great details provided. Our team's professionalism is a very important aspect that we are proud to hear about how well they are delivering to set a great first impression for... More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 3 weeks ago

Club lounge is great for working and relaxing and Sonia delivered great service. Suite was great and they have a nice workout facility and pool. Overall a really solid hotel for a business trip and I would definitely return.

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Chad F Thank you SO much for your kind words about your experiences at our hotel! It is so great to see that Sonia is continuing to provide phenomenal service in our Sheraton Club, along with the excellent comments of the Sheraton Fitness by Core Performance. I hope you are able to return with us again very soon. Thank you... More 

East Chicago, Indiana
1 review
5 of 5 stars Reviewed 4 weeks ago

The I frequently visit the club lounge and it’s because of the great service provided by Sonia. Sonia always greets me with a great smile and immediately asks how my day went. I feel like I made a friend 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Abid A Thank you very much for taking the time to write a review of your experience with us! We sincerely appreciate the kind words regarding our hotel, especially how awesome our team memebers are. I am glad to hear that you were able to enjoy our Sheraton Club and all the benefits that come with it as well. If... More 

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