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Sheraton Omaha Hotel

#23 of 76 Hotels in Omaha
Certificate of Excellence
GreenLeadersSilver level
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655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Breakfast for 2 Included
Best prices for: 1 room 1 guest
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Sheraton Omaha Hotel
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266 Reviews from our TripAdvisor Community

Traveler rating
    122
    93
    29
    13
    9
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77
45
12
88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Walnut Shade, Missouri
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here for a friend's wedding weekend. We got a great deal on a third-party site, and were really pleased with the accommodations. The hotel is within walking distance of an 8 mile paved trail, so it was nice to enjoy a morning run outside. Wi-Fi in our room was pretty slow, but overall it was... More 

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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel has been recently remodeled and looks great. The rooms are updated and super comfortable, clean and well-maintained. I loved the breakfast buffet, which had *exactly* what I wanted. The service was very good, and I especially liked the eco-friendly option of not having housekeeping come in--I was only there for two nights, and appreciated having the choice. I... More 

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Blue Springs, Missouri
Top Contributor
94 reviews 94 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

The common areas were lovely and the room was extremely nice. One would expect both of these things from a Sheraton hotel. We arrived right at 3:00PM check-in time, so there was a bit of a wait at the front desk. I would advise getting there a little later. The hotel is tucked away from the interstate, so the grounds... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for your thoughtful comments and comprehensive review. We're very pleased to learn you enjoyed your accommodations, the service provided by our team. We're very glad to see that you enjoy the number 1 Henry Doorly Zoo while you were with us. plan on staying with us again! There is not any cost to become a member,... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

stayed at this hotel this month when I got my credit card statement I noticed that there was "extra" charges from the hotel I called them up and asked the front desk what these charges were for and they told me for eating at the restaurant which we never did... I requested to speak to somebody to solve this problem... More 

Was this review helpful? Yes
Ed S, Front Office Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Please accept my apologies for the concerns you had with your stay. Obviously, we never like to disappoint our guests. I would appreciate the opportunity to learn more about the extra charges and put a resolution to your concerns. Please free comfortable in contacting me directly at smaguire@sheratonomaha.com. Sincerely, Sean Maguire Front Office Manager More 

Grand Island, Nebraska
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed on May 15th 2015 had a previous reservation under my CLC card. Noticed they charged my Credit Card with out authorization and when I called to discuss this issue, the front end Manager Brandon Wingett and was nothing but rude. I am only on the phone because his employees he manages failed to check me in correctly, and now... More 

Was this review helpful? Yes 2
Ed S, Front Office Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Please accept my sincerest apologies for the inexcusable behavior of one of our supervisors. We pride ourselves on providing the very finest in accommodations and service to every guest we are fortunate enough to serve. We consistently receive the highest of praise from guests regarding the service they received, especially from members of our front team. I really... More 

Des Moines, Iowa, United States
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is pretty standard for a Sheraton, which is a good thing. Very clean, very comfy beds and very friendly staff. I have a favorite Sheraton hotel in Minneapolis and now I will add this Sheraton hotel to my list for Omaha. One bad experiance: There was an extremely drunk and loud woman in the restaurant on Saturday night.... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, We're glad your room was clean, and that you feel our location is superb and meeting rooms very nice. Please do accept my apologies for the loud woman in the restaurant. It is disappointing to learn she was such a distraction from your stay. We will work with the staff on how to better handle situation such as... More 

Sioux Falls, South Dakota
1 review
1 of 5 stars Reviewed 3 weeks ago

Checkin was great, very friendly but it went downhill from there. Upon checking into our room we turned on the AC. not long after the carpet around the AC was drenched with water. maintenance came and said it was fixed...this continued the rest of our two night stay. We decided to use the shuttle. The website states it runs until... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, We regret you did not enjoy the same experience that a very large majority of our guests have when staying at the hotel. Please accept my apologies. If you would like to let me know your room number, please feel free to do so. We will immediately evaluate the room and make any needed changes. We are very... More 

Oakland, California, United States
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sheraton is not too convenient to Highway 80, which what we were traveling, but its out-of-the way location meant that it was quiet and the grounds were fairly spacious. The room was very clean and comfortable. We were told that the hotel was close to being sold out, but saw very few people in the dining room at both... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for letting us know you enjoyed all aspects of your stay, and please know we appreciate you posting your 5-star experience on Trip Advisor! We'll look forward to the next opportunity to serve you! Sincerely, Ed Stevens More 

New York
Contributor
17 reviews 17 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here with girlfriends for a weekend. The only positive comments I have is that the hotel staff was amazingly wonderful - friendly, helpful, and always available. The beds were super comfy and the room was adequate in most ways. However the bathrooms were outright disgusting. Mold on tiles and things falling apart. We barely had warm water with... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

I would like to thank you for your feed back of the hotel, I apologies for the room not living up to your expectation. I will work harder with the departments involved to improve the quality. Thank you for choosing the Sheraton Omaha and we hope to have the opportunity to serve you in the near future. Ed Stevens More 

Virginia Beach, VA, USA
Top Contributor
88 reviews 88 reviews
45 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my first time in Omaha and I stayed at this Sheraton for three nights. It is not terribly convenient to other locations and consequently I ate there each night. The restaurant has a limited menu, but the food is good whether you dine there or have room service. Service is friendly, but skip the complimentary breakfast. Hot food... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for posting your experience on Trip Advisor. Please know we appreciate your loyalty to the hotel and we're very glad you feel good about our friendly service. Whenever I may be of service during any of your future stays, please do not hesitate to contact us. Sincerely, Ed Stevens More 

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