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Sheraton Omaha Hotel

#23 of 77 Hotels in Omaha
Certificate of Excellence
GreenLeadersSilver level
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655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Breakfast for 2 Included
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Sheraton Omaha Hotel
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282 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clarksville, Tennessee
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Made a decision on Thursday to visit family in Omaha, Friday-Sunday. Booked with Hotwire so only knew location not brand of hotel. Very happy to get the Sheraton. Clean rooms, great staff, fantastic pool. Close to walking trail, Starbucks, Westroads mall, many food choices. A little chore to maneuver "roundabout" to get to hotel but we loved the place.

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2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

had the opportunity to stay here 2 different times within a 10 day period traveling back and forth to the midwest. Had the opportunity to experience the hospitality of Jenna Williams on two occasions - friendly, helpful, outstanding! I will definitely stay here again.

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Lubbock, Texas
Level Contributor
53 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed several nights for a meeting. I was definitely disappointed in the overall stay. The front desk staff was friendly and helpful at check in but it is obvious they need more staff as the line was extremely long every day. The room had a comfortable bed but the air conditioning would run the temp down to very cold and... More 

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Illinois
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Driving through from Colorado and needed a place to stay. Staff and hotel were great. Stayed on club level after being told it would be open until nine for apps and drinks. However, when arrived at quarter to eight they said it was closing at eight. They made us food and drinks even though "happy hour" was over. Great snacks... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hi there cbanker17! We are so pleased you and your family chose our property for your recent trip from Colorado. We appreciate the kind words and 5 star review. I was delighted to read how you enjoyed the evening snacks, and that our entire team took such great care of you all. It is also wonderful that the pool was... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

I loved this hotel! Lots of (FREE) parking in front of the hotel, and it's very near a gas station which is super convenient. Room was clean (with a little bit of wear and tear). The beds were amazingly comfortable, and I was very impressed with the toiletries provided by the hotel. My room was equipped with the usual suspects:... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hello foo878s! It was our pleasure to welcome you to the Sheraton Omaha while on business. We really enjoyed the words you used to describe us. (Amazingly comfortable, great wait staff, extremely friendly) Those are wonderful ways to depict our property and staff. It is great to see that you have been converted to Starwood. I may recruit you for... More 

Chicago, Illinois
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

While finding the hotel proved alittle tricky, once there I was pleasantly surprised. Check in was excellent and being a rewards member helped. The room was fresh, nicely appointed and very comfortable. It appeared that a recent refurbishment was done. Bed was very comfortable and the room very clean. Went down to grab a light dinner and was pleasantly surprised... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Philip, Thank you so much for your recent stay with us, as well as your kind remarks. I was delighted to read how you enjoyed you visit, and that our associates took such good care of you. I will pass along your comments to everyone here at the Sheraton Omaha. (with special thanks to the Housekeeping team and Food... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

The absolute best part of our experience at the Sheraton was the front desk service. The staff was warm, friendly, and accommodating. The hotel itself is pleasant enough. The breakfast is fairly standard although they did offer a nice fruit variety. The major drawback was the paper thin walls in the hotel rooms. We were also disappointed that the room... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thank you so much for your recent stay with us, as well as your kind remarks. I was delighted to read how you enjoyed you visit, and that our associates took such good care of you. I will pass along your comments to everyone here at the Sheraton Omaha. Sincerely Ed Stevens More 

Kansas City, Missouri
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was a little hard to navigate to and from but once there it met our expectations. The lobby area was large and nice. We enjoyed our two queen room, however the walls were really thin and could hear a man talking. On the phone about a loan, so we wanted to make sure we weren't too loud with... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Bjosserand, Welcome to Omaha, I am glad you had a chance to see the number one rated zoo by Trip Advisor! I am glad you enjoyed the room and pool. We are sure grateful for your business, and hope you will keep us in mind for your next trip to the area. Sincerely Ed Stevens More 

Littleton, Colorado
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Our team stayed at the hotel for a baseball tournament that was being held in Omaha, a tournament that is held every year during the college world series. check in was suppose to be at 3:00pm, we arrived at 4:30 and had to wait until after 6:00pm to get our room. For booking and paying early we were to get... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Please accept my apologies for the delay in getting checked into your room. Our goal is to always have rooms ready by the check-in time of 3 pm. The hotel had a high occupancy on the previous night and over 230 guests arriving. We started cleaning rooms that morning as soon as they checked out, but many of... More 

australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The sheraton omaha is probably one of the better places to stay whilst visiting....we throughly enjoyed our stay but were alittle dissappointed with the front desk. We spent a total of 14 nights here and found check in/out staff to be alittle cold and uninviting. This is the "frontline" and first impressions mean alot. When we arrived for the 1st... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Please accept my apologies for the challenges you experienced while our guest. You are correct our staff is the “frontline “and impressions do mean a lot! We do have several new front desk agents and training is paramount to our success. Please also accept my apologies for the issues you noticed in your guestroom upon arrival. Once again,... More 

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