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Sheraton Omaha Hotel

3.5 of 5 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Certificate of Excellence 2014
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Sheraton Omaha Hotel
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Sheraton Omaha Hotel
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239 reviews from our community

Traveler rating
    114
    81
    26
    12
    6
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72
36
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76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

My co-workers and I all stayed at this property for a full week. During our stay, we were greeted warmly by the employees and staff of the hotel. In particular, we enjoyed spending time in the club lounge, having breakfast and evening appetizers there. One of the lounge employees who also played bartender at the lobby bar, Jeff Schroeder, was... More 

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Brooklyn, New York
1 review
5 of 5 stars Reviewed yesterday NEW

I'm staying here with a few coworkers for a business trip that will last a few weeks. Coming from NYC, I didn't expect all that much from Omaha. This hotel completely defied my expectations. We got a really good rate for some pretty decent rooms. The hotel is really quiet, which is great for falling asleep after a long day... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have traveled for business for some 35 years, become rather jaded at the lack of service, but this was an unbelievable surprise. The restaurant staff, especially Francesca, made this trip a winner for me and my colleagues. Spectacular service, great food, great wine selection - the Wine Spectator program is clever. Overall, a wonderful experience.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

From the moment I called to let them know I was stuck in Chicago, they were very empathetic and accommodating. Upon arrival, I was greater with smiling faces and two letters. One of the letters was hand written and thanking me for staying. Everyone was extremely welcoming some of the most notable staff were Jeff Shroeder (lounge host) and Cari... More 

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Douglassville, Pennsylvania
Top Contributor
81 reviews 81 reviews
24 hotel reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the Sheraton recently during a business trip to Omaha. I stayed here when I was last in Omaha two years ago, and remembered the hotel being clean and comfortable. What I didn't remember was how fantastic the staff was, and how they went above and beyond to turn a clean, comfortable hotel into a top rate experience.... More 

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

cjbesq, Thank you SO much for your excellent review of your most recent experience with us! It truly does mean a lot when we get such great comments about our team members, especially from frequent TripAdvisor contributors such as yourself. I made sure Lori was aware of your feedback regarding how awesome she is; we tell her this every day... More 

Kansas City, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The food was awesome, the bartender was awesome and even recommend adding jalepanos and pepper jack cheese to my burger and it was awesome. The Sheraton Club food was nasty. Sent me back to th bar for dinner in minutes. Shelley at the bar was fun, courteous, and great. I recommend spending time at the bar there for sure

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

TooMuchTrave73, Thank you for your review of your recent experience with us! I am glad to see that you enjoyed most of your stay with us, and really appreciate you elaborating on items besides just the hotel itself. We believe our staff is awesome as well so it is great to get reassurance from our loyal guests such as yourself.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I checked in late, the hotel did a great job recognizing my status (including a really nice personalized note). Two staff members deserve special recognition, Stephanie at the desk for her charming welcome and understanding of my absurd wakeup call requirements, and Shelley at the bar for a good wine recommendation and cheery attitude. I travel frequently, friendly staff set... More 

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Eliot D, Thank you very much for your review of your experience with us at the Sheraton Omaha Hotel! It is always phenomenal to see such great comments about how our staff is treating our guests. We will be sure to recognize both Stephanie and Shelly for thier amazing service yet again. If we can ever be of any further... More 

Phoenix, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From Lori at the Front Desk to Linda in the Club Lounge to Shelley in the Lobby Bar, this hotel is exceptional in all aspects of Customer Service. Great location, great rooms and the food is excellent as well. The entire staff makes you feel like your "part" of the Sheraton Omaha Hotel.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

dougdjy, Thank you so much for your review of your recent experience with us! I am glad to hear you enjoyed your stay with us along with the amenities involved with our Sheraton Club. It is always so great to see our team members mentioned by name and how well they are doing. They appreciate it very much and so... More 

Kansas City, Missouri
Contributor
15 reviews 15 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just stayed one night, but wished for a second. I was on the club level and found the access to the lounge on the 6th floor to be a great value. I was a great place to meet with friends and to get a little work done. It was very quiet and all of the staff were very friendly.... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Msafari3556, Thank you very much for taking the time to write a review of your experience with us! We sincerely appreciate the kind words regarding our hotel, especially how awesome our team memebers are. I am glad to hear that you were able to enjoy our Sheraton Club and all the benefits that come with it as well. If we... More 

Nevada, Missouri
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for two nights in December. The first night was wonderful. Second night we didn't sleep much. They had placed a family with small children next to us. The hotel was NOT busy and there didn't seem to be any real reason for this to occur. I talked to the manager who was going to do... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Sam D, Thank you very much for your detailed feedback regarding your stay with us! I appreciate you bringing the noise issue to our attention, as we definitely can work around situations like that with proper setup in the morning. As I type this, our Front Office is busy working on tonight's arrivals with spreading our guests out. I am... More 

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Additional Information about Sheraton Omaha Hotel

Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza
Hotel Style:
#2 Green Hotel in Omaha
#5 Business Hotel in Omaha
#11 Family Hotel in Omaha

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