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Sheraton Omaha Hotel

#16 of 76 Hotels in Omaha
Certificate of Excellence
GreenLeadersSilver level
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655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Sheraton Omaha Hotel
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Sheraton Omaha Hotel
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255 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Ozark, Missouri
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great West Omaha location close to shopping and restaurants. Easy access to West Dodge Road. Hotel has just finished a complete renovation. Clean and fresh! Staff was super friendly. Was there to visit family so didn't utilize a lot of their facilities but the guest room certainly fit all of our needs.

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Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family stayed here on our trip to the zoo. The hotel was very nice. My only complain was no mini fridge in the room. With small children you need a place for snacks and drinks. Quite enjoyed the starbucks coffee in the room though! Everything was clean and well kept. The breakfast buffet was great. Would recommend for those... More 

Was this review helpful? Yes 1
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Lilmocowgirl9, I was very pleased to read about your recent weekend trip to the Zoo – here in Omaha. I am glad our team provided the exceptional service that we so proudly strive for. Please keep us in mind for any future trip that may bring you back to the Omaha area, and let me know if there is anything... More 

Wichita, Kansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed here during the NCAA 2nd round, and the hotel accommodated the hoards of basketball fans nicely. The lobby is spacious with ample comfortable lounge seating, and there were tv's set up around the room so the games of the day could be viewed - nice touch! Our room was spacious and nicely furnished, and we always appreciate the... More 

Was this review helpful? Yes 1
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hello Andrea G, I was very pleased to read about your recent weekend stay with us. Our lobby is the perfect gathering space. I was also pleased to read that you enjoyed your Sweet Sleeper Bed. I am glad Sonia took such good care of you, and will pass along your kind words. Andrea, I hope you will consider us... More 

Denver, Colorado
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Front desk was very helpful, as was the Club room staff. Sonia was very helpful as was the gentleman at the front desk, didn't get his name (2 am on March 23rd). Room was comfortable, although housecleaning was a bit noisy, not understanding that some people have a late checkout and might be sleeping (which was our case).

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Summdude, Thank you so much for your recent stay with us, as well as your feedback. Both are appreciated. I was very pleased to read how our Front Desk, Club Lounge team took such great care of you. They all enjoy providing a high level of service to our valued guests, such as yourself. I will share your kind words... More 

Omaha, Nebraska
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Not the swankiest hotel in town but the friendly staff at the club and restaurant make up for it - appreciate the efforts of Madeline, Francesca, Sonya, Shelly, Tonesha and Jenna in going out of their way to make my stay enjoyable!

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hello Akshayr, We appreciate the warm comments about the staff. I will definitely share this with them. We look forward to your staying with us in the future. Sincerely Ed Stevens More 

1 review
4 of 5 stars Reviewed 4 weeks ago

¡¡Muchas Gracias to staff at Sheraton Omaha! Hotel & restaurant crew were so friendly, helpful and accommodating to NMSU Aggies during NCAA tourney. We appreciated tasty meals & terrific waitresses. Thanks to Brandon & Francesca.

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thanks for the great review. We enjoy having you stay with us. We wish your team was more successful in the tournament but maybe next time. Thanks Ed Stevens More 

Altoona, Iowa
Contributor
18 reviews 18 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this Hotel many times and have always been satisfied. It is off the beaten path, but is worth the trip. I've always felt at home here, the rooms are nicely remodeled and quiet. Plenty of bright lights for work. Also the Bar-Restaurant has great food and friendly help.

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thank you for the five star review we look forward to seeing you again soon. Ed Stevens More 

Kansas City, Missouri
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Priceline has put me in this hotel several times over the past couple of months. So much so, that I even signed up for SPG awards points. So, it's a great value for the money. The checkin people have got to know me by name, and have even went out of their way to put me in a single King... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Great job signing up for SPG! Starwood has the best redemption of the points is even better when us stayed with us. I am glad to see that you noticed the ongoing improvements to our hotel. We look forward to your visit next time and see the progress made. Warm Regards, Ed Stevens More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed March 7, 2015

Our stay was unorthodox our home flooded and we stayed with you for the week. Your staff is extraordinary and made us fell welcome and comfortable they went out of their way and it was appreciated everyone had a great disposition. Brandon, Tonesha, Shelly, Madelynne, Mike, Patricia, Janelle, Yosi, and Chuck are just a few of the outstanding individuals you... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

I am so sorry to hear about the unfortunate flood to your home. I am glad we all could help make your stay with us a little more enjoyable under the circumstances. I will pass along the great things you have said about the staff. If there is anything we can help you with in the further please let us... More 

1 review
5 of 5 stars Reviewed March 4, 2015

The rooms are clean and modern but what makes this hotel is the phenomenal staff. Whether it's beth in the morning or Madelynne and Sonia at night these ladies go out of their way to make the stay special. They remember who I am and are always there to make the stay of everyone in the club lounge special. Even... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Timramig Thank you for your wonderful all-around review of our hotel! It is phenomenal to hear that you enjoyed so many aspects of your stay and we sincerely appreciate your great details provided. Our team's professionalism is a very important aspect that we are proud to hear about how well they are delivering to set a great first impression for... More 

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