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Sheraton Omaha Hotel

3.5 of 5 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Certificate of Excellence 2014
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Sheraton Omaha Hotel
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Sheraton Omaha Hotel
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221 reviews from our community

Traveler rating
    98
    79
    26
    12
    6
See reviews for
68
34
12
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Ames, Iowa
1 review
4 of 5 stars Reviewed 2 days ago NEW

A few of my business colleagues and I were in town for a conference and the staff here was phenomenal. They all seemed like they enjoyed being at work and were very friendly and helpful. Jenna was very helpful in offering suggestions around town and making sure we were comfortable. The calling the room to confirm if we received what... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

mj2929, Thank you so much for your wonderful review of your experience at our hotel! We absolutely love seeing that our team members are making such an impact with their service that they are even mentioned by name. Both Jenna and Martha are phenomenal, and just a couple of examples of how awesome our team really is. I hope that... More

Milwaukee, WI
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Got to hotel and it was overrun with youth soccer leagues. Desk clerk gave me my room, which turned out to only have a 1 foot high gun-slit style window about 7 feet up. It was like being in a basement but was on the 2nd floor (room 202). I think the front overhang is in the way, but not... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

BigMeatball, Thank you for your constructive feedback regarding your most recent experience with us at the Sheraton Omaha. I am terribly sorry that we did not provide a better option for you upon check-in regarding your room layout. That is entirely our mistake as there are only a couple of rooms that have this feature due to the layout of... More

Overland Park, Kansas
1 review
5 of 5 stars Reviewed 1 week ago NEW

She was FABULOUS!! It was an amazing stay and Linda in the club really helped us get our assortment of drinks and snack choices. It was such a clean club by the way. I loved my experience and you'd love yours too!

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Tina A, Thank you SO much for your wonderful words about your experience with us! Linda is continuing to be a phenomenal team member of ours and we will be sure to pass your comments along to her. She is a great example of what truly makes our guest's Sheraton Club experience above the competition. I hope you are able... More

Tulsa, Oklahoma
2 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed at this property since it became a Sheraton several years ago. I have always had a great experience and the people have been amazing since day one. When I arrived tonight, I was so happy to see Linda True working the evening reception in the club lounge. Linda is a familiar face at this property and makes... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Kevin R, Thank you SO much for your kind words about your experiences at our hotel! It is so great to see that Linda is continuing to provide phenomenal service in our Sheraton Club, and that she is also around to see our loyal guests returing once again with us. I hope you are able to return with us again... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I had outstanding service in the lounge with Linda True, who was the evening dedicated person working the lounge. I had very long work days and she was very accommodating and made my stay even better. She deserves recognition as I'm a platinum Starwood guest and I'm staying at different sheraton or Westins every week. She's been the nicest person... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

LLKastens22, Thank you very much for your review or our hotel Ms. Kastens! It is phenomenal to continue to hear feedback about the excellent service Linda is providing in our Sheraton Club, and it means that much more to us and her when it is coming from a loyal Platinum member of ours. I will be sure that she is... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect. Room was clean and comfy. Service was fantastic. Particularly enjoyed the Club Lounge and Linda, who went out of her way to make our visit great! Will definitely stay there again and am telling all my friends!

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Merlin C, Thank you for providing us as well as fellow travelers with some great feedback on TripAdvisor! We are glad to hear that you enjoyed your accommodations with us and that you were able to enjoy our Sheraton Club lounge. I'm happy to see that Linda is continuing to do a phenomenal job with her service; we will be... More

Merritt Island, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Linda True was a wonderful employee. She took care of all our needs in the club lounge. The service provided was above and beyond what most club levels provide. Would recommend this hotel to anyone traveling to Omaha Great Job !!!!

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Danon333, Thank you so much for your review of our hotel on TripAdvisor! I am glad to hear that you enjoyed your stay with us and that you were able to utilize our services in the Sheraton Club. Linda is a great team member with us, and we will be sure to pass your kind comments along to her! I... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I enjoyed the facilities of the Sheraton Club lounge and would like to single out Linda True for her warm and gracious welcome. Linda went out of her way to me make me feel at home and ensured that I was well taken care of while working in the Sheraton Club lounge.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

NSamuel, Thank you so much for taking the time to provide us with excellent feedback here on TripAdvisor! I see that Linda is continuing to provide excellent service to all of our loyal guests in our Sheraton Club; we will be sure to tell her to keep up the great work! If we can ever be of any further assistance... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

excellent service and cari in sales department was absolutely amazing the best sales executive I've ever in countered in my long years with starwoods brand very accommodating the staff is wonderful and the club lounge is the best in all of the U.S. For shearton they cook real food every evening instead of the usual stuff that not to hot... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Blue-eyes74a, Thank you so much for your feedback regarding your experience with us! We ceratinly appreciate all that Cari has done for our guests and our team since joining us and I am glad to see that you completely agree. I will be sure to pass your comments along to our Director of Food & Beverage as well so that... More

Antioch, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed here twice before and are having an awesome stay at the Sherton Hotel in Omaha, NE for the third time. Our bed is "super soft" and comfortable. The hotel staff are friendly and very accommodating. The food is great! We are able to enjoy hors d'oeuvres / breakfast in the Club Level Lounge and received superior service... More

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Jory1952, Thank you so much for your great review of our hotel on TripAdvisor! It's always great to see such detailed feedback from our return visitors that help show a consistent level of service that we strive to provide. Linda is a wonderful team member of ours and we will tell her to keep up the phenomenal work in the... More

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Additional Information about Sheraton Omaha Hotel

Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
Number of rooms: 223
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza

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