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Sheraton Omaha Hotel

#25 of 77 Hotels in Omaha
Certificate of Excellence
GreenLeadersSilver level
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655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Breakfast for 2 Included
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Sheraton Omaha Hotel
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Littleton, Colorado
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Our team stayed at the hotel for a baseball tournament that was being held in Omaha, a tournament that is held every year during the college world series. check in was suppose to be at 3:00pm, we arrived at 4:30 and had to wait until after 6:00pm to get our room. For booking and paying early we were to get... More 

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australia
Contributor
17 reviews 17 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The sheraton omaha is probably one of the better places to stay whilst visiting....we throughly enjoyed our stay but were alittle dissappointed with the front desk. We spent a total of 14 nights here and found check in/out staff to be alittle cold and uninviting. This is the "frontline" and first impressions mean alot. When we arrived for the 1st... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Please accept my apologies for the challenges you experienced while our guest. You are correct our staff is the “frontline “and impressions do mean a lot! We do have several new front desk agents and training is paramount to our success. Please also accept my apologies for the issues you noticed in your guestroom upon arrival. Once again,... More 

Leroy Il
1 review
1 of 5 stars Reviewed 1 week ago

We visited for a baseball tournament. Rooms were not cleaned. Friends had people enter their rooms at times they shouldn't have. I was charged $423 extra, and have called 3 times to question. No return call. I paid for Club Level the first night to find bottled water and potato chips. There was no attendant. There's a lovely Holiday Inn... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Please accept my apologies for the challenges you experienced while our guest. We would appreciate the opportunity to learn more about your stay so we may follow-up internally to ensure these things do not happen to other guests. Please feel comfortable in contacting me at estevens@sheratonomaha.com Sincerely, Ed Stevens More 

Senior Contributor
41 reviews 41 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We upgraded to club level and were not disappointed. Evening Apps were great, hot wings and egg rolls. Even had wine and beer. Breakfast had coffee, tea, eggs, bacon, assorted rolls and juices. Room was large and very comfortable. Even though the hotel was full of kids for the baseball tourneys, it was still very quiet and well maintained

Was this review helpful? Yes 2
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for posting your 5-star review on Trip Advisor! Your comments will be shared with our entire team. We're very glad you enjoyed your experience at the hotel! We hope it won't be too long before you return! Sincerely, Ed Stevens More 

Franklin, Tennessee
Contributor
20 reviews 20 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The rooms are like a remodeled HI. Bedding is normal Sheraton high quality. Staff is not helpful. As SPG Platinum member, was told when attempting to check in at 1:00pm, that front desk was not allowed to call housekeeping to see is rooms were cleaned before 3:00 pm. Not allowed to check on room availability for highest level loyalty program... More 

Was this review helpful? Yes 1
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for your feedback. It is always disappointing to learn we fell short of a guest's expectations. The city wide for CWS is no excuse to not acknowledging our SPG loyalty program members. . Please except my apologies Sincerely Ed Stevens More 

Tulum
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went back to Omaha for my daughter's wedding and we "thought" about staying closer to the venue but we chose Sheraton. Happy we did the staff and room was wonderful. The club room in Omaha is fantastic - the young lady that took care of us was a Volleyball player home for break GOOD FOR US. Thank you Sheraton

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for posting feedback from your 5-star visit to the Sheraton Omaha on Trip Advisor! Our staff works hard every day to provide our guests with a one-of-a-kind experience. We will gladly shear your comments with Alesia our volleyball player. Sincerely Ed Stevens More 

Clifton, Virginia
Top Contributor
97 reviews 97 reviews
28 hotel reviews
162 helpful votes 162 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean. Quiet. And that's about it. This is no where near the airport or inner city. It is surrounded by highways and an industrial park. Tips to make the most of it include: being a SPG member gets you bottles of water and breakfast. There is a pool and tiny fitness room. There is plenty of neighboring roads and trails... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for choosing the Sheraton Omaha for your stay. Please know we appreciate your thoughtful comments and review. To receive praise from a traveler who has posted more than 85 reviews on Trip Advisor is an honor! We will be sure to share your feedback with our staff. We do enjoy providing a high level of service... More 

San Diego, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Sheraton Omaha is a new remodel in the Old Mill Area. It was previously the Crowne Plaza. There was obviously a great deal of money put into this hotel because it looks like a completely new property! The lobby is gorgeous and inviting. The rooms are spacious and you definitely feel like you are in a high caliber hotel.... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you for choosing the Sheraton Omaha, You and your family are a long way from home and we are glad to have you stay with us! Please know we appreciate your thoughtful comments and the 5-star rating. I will shear your comments with Cari Schaeffer; of the wonderful in pact she made during an important time for... More 

Walnut Shade, Missouri
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 26, 2015

My husband and I stayed here for a friend's wedding weekend. We got a great deal on a third-party site, and were really pleased with the accommodations. The hotel is within walking distance of an 8 mile paved trail, so it was nice to enjoy a morning run outside. Wi-Fi in our room was pretty slow, but overall it was... More 

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Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thanks for your feedback and we're glad you enjoyed everything with your stay! We'll look forward to your next visit! It will be our pleasure to welcome you back as a returning guest! Sincerely, Ed Stevens More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 26, 2015

This hotel has been recently remodeled and looks great. The rooms are updated and super comfortable, clean and well-maintained. I loved the breakfast buffet, which had *exactly* what I wanted. The service was very good, and I especially liked the eco-friendly option of not having housekeeping come in--I was only there for two nights, and appreciated having the choice. I... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thank you for sharing your feedback on Trip Advisor. Please know we appreciate the 4-star rating! It was nice of you to let us know you enjoyed the hotel's newly renovated lobby and restaurant. The buffet is my favorite as well. Your comments were shared with Our F&B staff this morning and they made her smile! We are all so... More 

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