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Sheraton Omaha Hotel

#26 of 77 Hotels in Omaha
Certificate of Excellence
GreenLeadersSilver level
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655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Omaha Hotel
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287 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

Worst experience ever ..I stayed at this hotel for work and hoped to get an early start on 8/18/15 The person who was in the room next door was the most obnoxious person I've ever heard... The walls must be paper thin because I could even hear him slam the bathroom seat down. He had a child that screamed until... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest, Thank you very much for taking the time in writing this review and I do encourage you to contact us directly in regards to your stay, which was rather special. Please be reassured we will be sharing this feedback with the respective department and we will consider new training opportunities. We hope we have the pleasure to welcome... More 

Omaha, Nebraska
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had an event at the Sheraton, and it was a great place overall. From planning to execution, everything was as it should be. The only real criticism was the air conditioning; our banquet room was frigid, then too warm (they turned on the heat!) then very cold again. Our room had the same situation. Food was very good (we had... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Trip Advisor Reviewer, I what to thank you for your feedback both positive as well as the things we need to work on. We will look into air conditioning issues in both rooms. I do apologies for any inconvenience. Kind regards, Ed Stevens General Manager More 

Jackson Heights, New York
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff - super nice, check. Hotel has all the amenities you'd expect. Very nice room, clean, reasonably appointed. Bar, restaurant, gym, the works. With one but - at least in my room. Where there should have been a window - architecturally, geographically, psychologically, practically - there was instead a wall, covered with a burlap-like fabric. It was weird, and even... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest: Thank you for your rave review! We are so glad you enjoyed our central location and friendly service. Not all rooms have the special view that your room had my apologies. We appreciate your recommendation, and we look forward to your next stay with us. Warm regards, Ed Stevens General Manager More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I would like to say that my stay was absolutely the best experience & the reason being due to my "platinum membership" I was treated with best attitudes and front desk crew were always willing to go above and beyond to make sure I was happy through out my stay. And I would also say a special thanks to Michelle... More 

Was this review helpful? Yes 2
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Guest: Thank you for your 5-star review! We are delighted to hear that you have a SPG “platinum membership" with us. We will shear the commits with our staff especially the front desk Michelle and Lori for making such a positive impact. Thank you for taking time to write the review, Ed Stevens General Manager More 

Puerto Rico
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was decent but I would not stay again. Hotel location: Hotel is in the middle of a labyrinth off the highway. Getting to and from the hotel is cumbersome but manageable. There was nothing close by we wanted to visit. Front desk staff: Staff was friendly. Room: Room was smallish. I could hear people in other rooms pretty clearly.... More 

Was this review helpful? Yes 1
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thank you for you’re in depth feedback. I am glad you enjoyed your stay over all and felt the staff was friendly. We are working on increasing the staff at the front desk due to the increase in guest here at the Sheraton Omaha. I apologies for the inconvenience at checkout we welcome you back in the future to create... More 

Clarksville, Tennessee
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Made a decision on Thursday to visit family in Omaha, Friday-Sunday. Booked with Hotwire so only knew location not brand of hotel. Very happy to get the Sheraton. Clean rooms, great staff, fantastic pool. Close to walking trail, Starbucks, Westroads mall, many food choices. A little chore to maneuver "roundabout" to get to hotel but we loved the place.

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear Trvlnut 21, Our goal is always to make our guests feel like we are their "home away from home". Thanks for letting us know you did! We appreciate the 5-star rating! We're glad you also enjoyed your experience, including the fantastic pool and great staff. We'll share your comments with the staff! Sincerely, Ed Stevens More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 24, 2015

had the opportunity to stay here 2 different times within a 10 day period traveling back and forth to the midwest. Had the opportunity to experience the hospitality of Jenna Williams on two occasions - friendly, helpful, outstanding! I will definitely stay here again.

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hi Jeffery, Thank you for letting us know your expectations were exceeded during your stay at the Sheraton Omaha! This is always our goal. We appreciate the 5-star rating and will look forward to the next opportunity to serve you and your family! Sincerely, Ed Stevens General Manager More 

Lubbock, Texas
Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed July 24, 2015

Stayed several nights for a meeting. I was definitely disappointed in the overall stay. The front desk staff was friendly and helpful at check in but it is obvious they need more staff as the line was extremely long every day. The room had a comfortable bed but the air conditioning would run the temp down to very cold and... More 

Was this review helpful? Yes 3
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Thank you for taking your time to share your feedback on your recent stay at Sheraton Omaha. I sincerely apologize if your stay was less than perfect due housekeeping and maintenance issues you experienced in your guest room. It is our goal to create as comfortable and accommodating a stay as possible. I understand how the issues you experienced created... More 

Illinois
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2015

Driving through from Colorado and needed a place to stay. Staff and hotel were great. Stayed on club level after being told it would be open until nine for apps and drinks. However, when arrived at quarter to eight they said it was closing at eight. They made us food and drinks even though "happy hour" was over. Great snacks... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hi there cbanker17! We are so pleased you and your family chose our property for your recent trip from Colorado. We appreciate the kind words and 5 star review. I was delighted to read how you enjoyed the evening snacks, and that our entire team took such great care of you all. It is also wonderful that the pool was... More 

Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed July 16, 2015

I loved this hotel! Lots of (FREE) parking in front of the hotel, and it's very near a gas station which is super convenient. Room was clean (with a little bit of wear and tear). The beds were amazingly comfortable, and I was very impressed with the toiletries provided by the hotel. My room was equipped with the usual suspects:... More 

Was this review helpful? Yes
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Hello foo878s! It was our pleasure to welcome you to the Sheraton Omaha while on business. We really enjoyed the words you used to describe us. (Amazingly comfortable, great wait staff, extremely friendly) Those are wonderful ways to depict our property and staff. It is great to see that you have been converted to Starwood. I may recruit you for... More 

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