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Sheraton Omaha Hotel

3.5 of 5 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Certificate of Excellence 2014
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Sheraton Omaha Hotel
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Sheraton Omaha Hotel
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229 reviews from our community

Traveler rating
    105
    80
    26
    12
    6
See reviews for
71
36
12
68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • All months
    (229)
  • Mar-May only
    (35)
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    (70)
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1 review
5 of 5 stars Reviewed yesterday NEW

I stayed here two nights. The room was comfortable & clean and the hotel was well maintained. But the staff were amazing! They were helpful and kind to my friends and I, particularly Franny the bartender. She went above and beyond! The Sheraton Omaha is indeed a gem due to the great people who work there!

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Rochester, NH
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent three days at this hotel, and everything about our stay was perfect. The staff here are amazing! They made every effort to make our stay comfortable. Front desk, kitchen/dining room, and each person we walked by went out of their way to smile, and check on whatever we needed. Our stay was made even better by Franny, our... More 

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Sioux Falls, South Dakota, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I enjoyed our stay at the Sheraton, we were celebrating my husbands birthday and made it a weekend adventure. We had a great time, the front desk staff was courteous and helpful. The Club Room staff was wonderful, especially Linda. She was delightful and energetic. I will definitely be returning to the Sheraton.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Barbara D, Thank you so much for your review of our hotel and Happy belated birthday to your husband! I am thrilled to hear that you enjoyed your room and the Sheraton Club as well as our wonderful team. They truly are what makes us succeed above and beyond expectations. I hope that you will be able to return to... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed 1 week ago

Enjoyed my extended stay at the Sheraton - the people at the front desk, restaurant and club room are very courteous and eager to assist. Thank you Linda, Lori, Tonesha and Brandon and the rest of the staff for your great service that makes the hotel feel more like home! See you soon!

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

akshayr26, Thank you so much for your review of your experience at our hotel! It was a pleasure having you with us for a few weeks and hope you will be returning with us again soon. We sincerely appreciate your kind words about our team members and I will be sure to let them know they are appreciated! Thanks again. More 

Omaha, Nebraska, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My visit to the Sheraton was wonderful everything from the facility to the staff was exquisite. Linda who worked in the club room on the sixth floor was delightful, always polite and friendly her service was excellent.

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Tommy Y, Thank you for your review of our hotel and our team at the Sheraton Omaha! We appreciate you taking the time to give us some great feedback as well as provide other fellow travelers with a Room Tip as well. Linda is a great member of our team and we will be sure to share your kind words... More 

Omaha
1 review
5 of 5 stars Reviewed 2 weeks ago

I am impressed with the welcome and service that Linda True, our attendant in the Club room shared with us. She was so helpful and polite with our grandchildren as well as the adults. We will most certainly come back again.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Omaha165, Thank you for your review of our hotel on TripAdvisor! I see that Linda is continuing to provide phenomenal service to our loyal guests in the Sheraton Club lounge; and we couldn't be more proud of her. She is a great example of what an awesome team we have here at the Sheraton Omaha. I hope that you are... More 

Tulum
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are back at Sheraton this yr for Thanksgiving because it was so nice last yr. As we all know sometimes it is just lucky but WOW again it was great. Linda at the club level was fantastic made us feel welcome and took great care of us. All of the employees were very helpful this am asked for pencil... More 

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Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

hulzyspike, Thank you SO much for taking the time to share your kind words about your experience with us! It is great to hear that you had such an enjoyable stay with us yet again. It means a lot to us to hear how well our team is doing with their service; we couldn't be more proud. I hope you... More 

Kansas City
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed last week the Sheraton. Booked two rooms on Priceline. The check in was easy and the rooms were on the first floor. This is an older property but well maintained. Overall a great stay. We had two rooms.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

kcphaeton, Thank you much for your review of our hotel, it is much appreciated! I am glad to hear that your stay with us was very pleasant. We will be undergoing renovations here this winter so I hope you are able to return soon to see an even better finished product. Thanks again for taking the time to share your... More 

Ames, Iowa
1 review
4 of 5 stars Reviewed 3 weeks ago

A few of my business colleagues and I were in town for a conference and the staff here was phenomenal. They all seemed like they enjoyed being at work and were very friendly and helpful. Jenna was very helpful in offering suggestions around town and making sure we were comfortable. The calling the room to confirm if we received what... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

mj2929, Thank you so much for your wonderful review of your experience at our hotel! We absolutely love seeing that our team members are making such an impact with their service that they are even mentioned by name. Both Jenna and Martha are phenomenal, and just a couple of examples of how awesome our team really is. I hope that... More 

Milwaukee, WI
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Got to hotel and it was overrun with youth soccer leagues. Desk clerk gave me my room, which turned out to only have a 1 foot high gun-slit style window about 7 feet up. It was like being in a basement but was on the 2nd floor (room 202). I think the front overhang is in the way, but not... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

BigMeatball, Thank you for your constructive feedback regarding your most recent experience with us at the Sheraton Omaha. I am terribly sorry that we did not provide a better option for you upon check-in regarding your room layout. That is entirely our mistake as there are only a couple of rooms that have this feature due to the layout of... More 

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Additional Information about Sheraton Omaha Hotel

Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
Number of rooms: 223
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza
Hotel Style:
#2 Green Hotel in Omaha
#5 Best Value Hotel in Omaha
#8 Business Hotel in Omaha
#11 Family Hotel in Omaha

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