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Sheraton Omaha Hotel

3.5 of 5 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
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Certificate of Excellence 2014
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Sheraton Omaha Hotel
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Sheraton Omaha Hotel
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244 reviews from our community

Traveler rating
    116
    82
    28
    12
    6
See reviews for
73
38
12
78
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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East Chicago, Indiana
1 review
5 of 5 stars NEW

The I frequently visit the club lounge and it’s because of the great service provided by Sonia. Sonia always greets me with a great smile and immediately asks how my day went. I feel like I made a friend 

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Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The people who work at this hotel are fantastic. Everyone is friendly and helpful. The restaurant and lounge are clean and comfortable and the servers are very attentive. Francesca was especially pleasant behind the bar, and a great person to chat with while she ensured everyone had what they needed.

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Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I booked a room through Priceline for a one night stay. I was very excited to be staying in a 3 1/2 star hotel. I know the rate I received was good but I really thought there would be a lot more for the cost that folks normally pay. The room was nice and clean but somewhat crowded with two... More 

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Breckenridge, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Greetings! Yesterday, I received super assistance from Lori. I'm a Gold SPG member. Even thought your hotel was almost full, she was able to find me a room with two queen size beds. My son was flying in from NYC. He was nominated for the "Best Actor in a Musical" by the Omaha Arts and Entertainment Association. At the time... More 

Was this review helpful? Yes 1
Kansas City
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 1 week ago

It was okay. I expected more from a Sheraton. My biggest complaint was the shower. Poor water pressure and the head was broken. The walls are fairly thin so you can hear other guests. We had kids running through the halls at all hours of the night. The staff was very friendly.

Was this review helpful? Yes 1
Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My co-workers and I all stayed at this property for a full week. During our stay, we were greeted warmly by the employees and staff of the hotel. In particular, we enjoyed spending time in the club lounge, having breakfast and evening appetizers there. One of the lounge employees who also played bartender at the lobby bar, Jeff Schroeder, was... More 

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Jeff R, Thank you so much for your great feedback of your experience with us! I am very glad to hear that Jeff has done such a great job with you and your colleagues. We have great confidence in him and will be sure to share your comments with him. It sounds like you enjoyed multiple aspects of your stay... More 

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I'm staying here with a few coworkers for a business trip that will last a few weeks. Coming from NYC, I didn't expect all that much from Omaha. This hotel completely defied my expectations. We got a really good rate for some pretty decent rooms. The hotel is really quiet, which is great for falling asleep after a long day... More 

Was this review helpful? Yes 1
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Kevin Q, Thank you SO much for your detailed feedback about your experience with us! We sincerely appreciate your review along with many other TripAdvisor memebers getting the chance to read your comments as well. Jeff has been a great addition to our team, and I will be sure he is aware of your great comments about his service! We... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

I have traveled for business for some 35 years, become rather jaded at the lack of service, but this was an unbelievable surprise. The restaurant staff, especially Francesca, made this trip a winner for me and my colleagues. Spectacular service, great food, great wine selection - the Wine Spectator program is clever. Overall, a wonderful experience.

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

paulrE9276TK, Thank you for taking the time to give us some great feedback of your most recent experience with us on TripAdvisor! Time after time, it never gets old to see our team members get their names mentioned so wonderfully in a review. I will be sure to let Franchesca know of your kind words. I hope you will be... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

From the moment I called to let them know I was stuck in Chicago, they were very empathetic and accommodating. Upon arrival, I was greater with smiling faces and two letters. One of the letters was hand written and thanking me for staying. Everyone was extremely welcoming some of the most notable staff were Jeff Shroeder (lounge host) and Cari... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

Steve S, Thank you so much for your review of your experience with us! It is always great to hear about how awesome our team members are, especially when they are mentioned by name. I will be sure that your comments are posted in our break room for all to see and to encourage them to keep up the great... More 

Douglassville, Pennsylvania
Top Contributor
83 reviews 83 reviews
25 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton recently during a business trip to Omaha. I stayed here when I was last in Omaha two years ago, and remembered the hotel being clean and comfortable. What I didn't remember was how fantastic the staff was, and how they went above and beyond to turn a clean, comfortable hotel into a top rate experience.... More 

Was this review helpful? Yes
Tanner T, Manager at Sheraton Omaha Hotel, responded to this review

cjbesq, Thank you SO much for your excellent review of your most recent experience with us! It truly does mean a lot when we get such great comments about our team members, especially from frequent TripAdvisor contributors such as yourself. I made sure Lori was aware of your feedback regarding how awesome she is; we tell her this every day... More 

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Additional Information about Sheraton Omaha Hotel

Address: 655 N. 108th Ave, Omaha, NE 68154 (Formerly Crowne Plaza Omaha Old Mill)
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza
Hotel Style:
#2 Green Hotel in Omaha
#4 Business Hotel in Omaha
#12 Family Hotel in Omaha

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