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New Victorian Inn & Suites

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10728 L Street, Omaha, NE 68127 (Formerly Comfort Inn Southwest)
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New Victorian Inn & Suites
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New Victorian Inn & Suites
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140 reviews from our community

Traveler rating
    88
    36
    11
    3
    2
See reviews for
44
21
16
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • Spanish first
  • Any
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  • All months
    (140)
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    (33)
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Youngstown, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Room was your typical fare, big flatscreen, big comfortable king size bed. Breakfast was a continental. Manager on duty when I arrived was super, I don't recall his name, but very helpful. The only issue that I had was we had a late check out, and normal checkout was at 11am. The problem was at 8;30 am on a Saturday... More 

Was this review helpful? Yes
Duluth, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I found this hotel by accident and I am so grateful that I did. I was driving from San Francisco CA to Duluth MN; the first night I stopped in Salt Lake City and had the worst experience. I used priceline to get a room at the Super 8 by the airport. When I showed up they did not have... More 

Was this review helpful? Yes 1
Lincoln, Nebraska
1 review
5 of 5 stars Reviewed 1 week ago

Comfy beds, pillows of different softness, super soft comforter/duvet, microwave/fridge/coffee maker/blow dryer, very clean, great hot breakfast, EXCELLENT customer service (Kaytee, LaToya, Mary, and I'm sure others I've never met), great price! Would recommend a room on the east side of the building (quieter on that side). Had a minor issue once of a non-smoking room smelling smoky but I... More 

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Belton, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

My family stayed two nights and had a great experience. The room was lovely and was filled with all kinds of "extras" - lots of outlets for charging all our phones and tablets, fridge and microwave, super comfy bed, and big fluffy towels! Free breakfast was good, waffles and biscuits with gravy plus more. LaToya and Mary were helpful and... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed here several times on business. I continue to receive excellent customer service from all of the front desk staff. Kaytee and Latoya are particularly welcoming and helpful. Good job from management on their hiring choices. As for the rooms, they are clean and very good sized. They are updated with large tvs. There is also a good... More 

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Omaha, Nebraska
1 review
5 of 5 stars Reviewed 1 week ago

A shout out to Latoya, Mary, and Kaytee for exceptional service. I was transferred to Omaha and needed a place to stay for a couple of weeks. I was a bit skeptical when I first saw it, but once I got in the room I was pleased. My wife was also happy with it. The only issue we had during... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The rooms are well above average, they are comfortable and clean. The staff is always professional and happy to see us and point us toward a great restaurant. We stay in hotels frequently because my fiancé is a truck driver, and this is by far our favorite place to go! We are spoiled now and most hotels just can't live... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel has some of the best service I've ever experienced. Mary, in particular, was very helpful and worked for nearly 30 minutes to help me resolve a faxing issue. Comfortable atmosphere, good breakfast, and clean bathrooms.

Was this review helpful? Yes 1
Plymouth, Minnesota
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Twice a week for the last 2 years, I have been staying at this hotel. The hotel has changed names since then and I thought about finding a new one. I have decided to stay with this hotel because I really enjoy the people I have come to know. Shannon, Robert, LaToya, and Amanda have made me feel welcome every... More 

Was this review helpful? Yes
Kristen K, Owner at New Victorian Inn & Suites, responded to this review

My utmost favorite thing about being in our hotel is getting to know our guests. So, there are many of the reviews that I read that I can remember you and myself or our other staff talking with you while you were with us. What a treat it is to read your words, Mike. We look forward to seeing you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Traveled from NY to Utah. Excellent price, spacious room and amenities. Kaytee was very nice and friendly. We will certainly come back. Excellent food at Brewburgers next to hotel where Diners, Drive Inns, and Dives visited.

Was this review helpful? Yes 1
Kristen K, Owner at New Victorian Inn & Suites, responded to this review

Thanks, Caron H! You bring up such a great point in your review! Although we don't have a restaurant on site, we share a parking lot with the famous "Brewburgers". If that's not your kind of place, our staff always has great suggestions on nearby eats and treats. No matter what your tastes, just ask us, we can help you... More 

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