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All 73 Omaha hotels

New Victorian Inn & Suites

2.5 of 5 Hotel   |   10728 L Street, Omaha, NE 68127 (Formerly Comfort Inn Southwest)
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Ranked #12 of 73 hotels in Omaha
A recent review
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  • Reviews (53)
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53 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Harshaw WI
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

When traveling through Omaha and simply wanting a good night's sleep in a clean hotel with a complimentary breakfast, why would anyone spend $100 or more when accommodations such as the New Victorian Inn are available and easily accessible for less? It was our first stay at this location but considering how many times we pass through Omaha, it won't... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for a night on a roadtrip to Denver. Very pleasantly surprised by the overall experience. The room was clean, the wifi was incredibly reliable, and the ladies at check-in were extremely friendly and helpful with things to do in Omaha. Great experience.

Was this review helpful? Yes
Scottsdale, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

My company put me up the last minute in Omaha for work. I was not prepared did not even packed a bag for the trip. As soon as I walked into the hotel I was received with smiles and a warm welcome. Amanda and Latoya was so Awesome. The customer service is the best. The rooms are really nice, very... More

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Council Bluffs, Iowa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It was a very nice hotel. IT WAS CLEAN!!! I was worried because of the rating. It should be a 3 star hotel. Bang for your buck--lots of value for what you pay$$. We are definitely going to stay there again. The breakfast was good. The staff was helpful. Did I mention that it was clean!!?? The only complaint was... More

Was this review helpful? Yes 1
Olathe, Kansas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nicely equipped rooms for the price. Large TV screens, nice big comfy bed, USB plugs for smartphones, and bedside electrical too. Nice window air conditioner really pumps out the cool. For an off-brand, non-national hotel, this is really well equipped. Beyond that, the breakfast was very average.

Was this review helpful? Yes 1
Denver, Colorado
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We moved from Il to CO and this was our halfway driving point. We choose this hotel because of the price and they allow pets. We were not disappointed. The quality standards are the same as a Holiday Inn without the $. Beds are comfortable and the breakfest very good. We plan on staying her again.

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Versailles, Missouri
1 review
4 of 5 stars Reviewed 3 weeks ago

After a long trip, we were not disappointed in our stay. The lobby was quiet and inviting. The staff was friendly and helpful. Our room was clean and updated. The breakfast room was well stocked and clean. They were very busy while we were there but was happy to find no problem with noise. Will definitely plan to stay again.

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15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The hotel staff greeted us in a friendly manner. After a long day of driving, that was nice. The lobby was inviting also. The cleaning chemical smell in the hallway and room was so strong we thought of leaving. The air conditioner sounded like an army tank was coming through the wall throughout the entire night. Wish we had left.... More

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Kristen K, Manager at New Victorian Inn & Suites, responded to this review

We appreciate the complements in your review and are looking at the criticisms with a fine tooth comb. Because there are many people in and out of a hotel in a day's time - we use a deodorizer spray that disinfects and has a strong scent when it is first sprayed. I suspect that this was the smell in the... More

Nashville, Tennessee
Top Contributor
65 reviews 65 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 24, 2014

I deleted my previous review because I wanted to correct something. The hotel said a nonsmoking room was not booked. When I got home I decided to check my original booking with hotels. com and it said NON SMOKING KING. So this place has a definite problem with booking as other reviewers and even the manager acknowledge. Housekeeping was mediocre,... More

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Kristen K, Owner at New Victorian Inn & Suites, responded to this review

We took your first review very seriously, and we are considering your words now again. There are times that online bookings come through with some incorrect items - that is why we make an effort to ask you about your reservation either before your arrival or at the time of arrival. From the sounds of the review, your request for... More

Senior Contributor
30 reviews 30 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 21, 2014

First we booked our room thru Hotel.com. When we arrived, the staff told us we were booked for 2 rooms instead of 1. They said they couldn't cancel our 2nd room. We called Hotel.com, who said they only booked one room. Hotel.com had to call the hotel. They next problem was our a/c unit sounded like a plane on the... More

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Kristen K, Owner at New Victorian Inn & Suites, responded to this review

Thank you for your review. Although it is not a positive one, I think it is realistic for people to understand that we're not perfect here. Our online reservations system was not working properly, which caused some duplications of reservations. I am sorry that our technical difficulties became a reflection of your stay. Your feedback gives me the information I... More

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Additional Information about New Victorian Inn & Suites

Address: 10728 L Street, Omaha, NE 68127 (Formerly Comfort Inn Southwest)
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — New Victorian Inn & Suites 2.5*
Reservation Options:
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Also Known As:
Comfort Inn Southwest Hotel Omaha
Comfort Inn Omaha

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Hotel & grounds (5)
Other (8)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Omaha #15 Family Hotel in Omaha
Hotel Class
Official Description (provided by the hotel)
The New Victorian Inn & Suites is new to Omaha! We are local owners and pride ourselves on passing on our Midwest values to you - meaning the cleanest rooms and the best service at a fair price. Enjoy a free deluxe breakfast bar, free WiFi throughout, 42" flat screen TV's and refrigerators and microwaves in every room. There are kitchenette and jacuzzi suites to meet all of your accommodations needs, and an outdoor pool for seasonal use. Located just off of the I-80/680 interchange, we are surrounded by shopping and restaurants on all sides, and a quick 15 minutes from the Old Market,CenturyLink, or Eppley Airfield. ... more   less 
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