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All 69 Omaha hotels

Embassy Suites Omaha Downtown/Old Market

3.0 of 5
555 S. 10th Street, Omaha, NE 68102
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Embassy Suites Omaha Downtown/Old Market
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Ranked #17 of 69 hotels in Omaha
Most recent review
4 of 5 stars Reviewed June 14, 2013
Peanutzfan Royersford, Pennsylvania
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212 reviews from our community

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Royersford, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2013 NEW

My room was comfortable and clean. The open air courtyard is beautiful and calming. The complimentary breakfast was delicious and the nightly Manager's cocktail was good as well. The staff was friendly and accomodating.

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Waxhaw, North Carolina, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 13, 2013 NEW

Stayed with my wife and two adult children. This is a beautiful location right in the old market area off 10th street in Omaha. Plenty of artsy fartsy things to see and do. The street musicians are really quite good and the shops very appealing. Plenty of police presence but not a high crime area. Many families with kiddies. Oh,... More

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Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2013

I tend to prefer to stay in one-off hotels rather than chains, and when in Omaha I usually stay at the Magnolia. For this work trip, I and my coworkers stayed at this hotel. It was clean and comfortable, the amenities were solid, the location was good, and the staff took very good care of me. In particular, upon arrival... More

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
June 11, 2013

Thank you for your kind review. I am pleased you and your co-workers decided to give us a try this time and that your stay was pleasant and we were able to meet your needs. I apologize for the confusion about the cost of the internet and have spoken to our General Manager about communicating this more clearly on our... More

Filley, Ne
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 31, 2013

This is where my family likes to stay in Omaha. The proximity to the Old Market is a large factor in this as this hotel is right across the street from a candy store. We had been at the zoo all day and were very sweaty and tired,. The front desk staff were nice and quick even though they were... More

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
June 11, 2013

Thank you for your kind review. I am happy to hear you were able to take advantage of visiting our Zoo, and the Old Market. We are very proud of it! It pleases me to hear that the staffing situation at the evening reception was corrected and we were able to serve everyone better. Thank you for your patience with... More

Merritt Island, Florida
Senior Contributor
34 reviews 34 reviews
Reviews in 15 cities Reviews in 15 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 27, 2013

My family has stayed here many times, great location and free breakfast are pluses. But I came done with a bad stomach bug (not their fault) and missed packing clothing from a dresser drawer. When I called as soon as I realized it (between flights) Sean (housekeeping manager) asked why I waited 6 hours to call and could he call... More

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
June 11, 2013

I am truly sorry you were not satisfied with our service or the response you received. Our General Manager did address this issue, and I apologize this happened to you. I know what an inconvenience and frustration this must have caused. We will strive to do better in the future. Thank you for providing us with your feedback because it... More

United States
1 review
2 of 5 stars Reviewed May 22, 2013

The inside of the hotel is great with a great location, however the check-in staff was terrible. We were there for a wedding reception and the place was way under staffed and they did a poor job serving the guests.

Review collected in partnership with Embassy Suites Hotels

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
June 11, 2013

Thank you for taking the time to share your experience with our hotel. I apologize you did not receive the quality guest service that is expected with Embassy Suites. We value your feedback and are always looking for opportunities to improve. I hope we will have another opportunity to serve you in the future with the expectations that we place... More

A TripAdvisor Member
5 of 5 stars Reviewed May 20, 2013

Staff came to room after my husband called to say beds had not been made. He was sleeping when cleaning staff came previously and I told them to just do bathroom so as not to awaken him. He did not know I had told staff this. They came immediately and were very gracious and accepted our apologies.

Review collected in partnership with Embassy Suites Hotels

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
May 24, 2013

Thank you for your kind review. We understand everyone may run on different schedules, not necessarily our schedule! Thank you for your patience and I’m so happy we were able to accommodate you when it was convenient for you. We value your feedback and as a guest we want to make sure you are receiving the best service we can... More

Grand Forks, North Dakota
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed May 17, 2013

Let me start by saying we've stayed at this hotel several times over the past few years and each time we return, there seems to be less and less to return for. The location itself is great although the hotel rooms and management/staff is starting to deteriorate. Upon check in, before I was even greeted by the front desk staff... More

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
June 11, 2013

Thank you for your loyalty to the Hilton brand hotel family and for providing us feedback on your experience at the Embassy Suites Omaha – Downtown/Old Market. When a guest stays at a Embassy Suites hotel, they expect and deserve, at the very least, quality accommodations and service. Based on your feedback you provided, we failed to meet these most... More

Saint Louis, United States
1 review
5 of 5 stars Reviewed May 13, 2013

Susan, the GM, has really turned this property into a hotel that Embassy Suites can be proud of. It is clear that she has trained the staff very well and that they understand the real meaning of the term "hospitality". This is our sixth year at this hotel for the Berkshire Hathaway meeting and we could not be more pleased.... More

Review collected in partnership with Embassy Suites Hotels

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
May 17, 2013

What a wonderful and thoughtful review! Your kind words are the reason we come to work each and every day. We are proud to work for our General Manager, Susan Madsen, and in return for all of her support we are honored and enjoy giving our guests an exceptional experience in our hotel. Thank you also, for mentioning Melanie. She... More

New York City, New York
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 12, 2013

It was as one would expect from an Embassy Suites. This one in downtown Omaha couldn't be more convenient to the Old Market and conference/athletic venues. However, it's in sore need of renovation. The rooms smelled musty and the furniture and bathroom fixtures appeared as if they have proved the test of time. I would stay here again because of... More

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Julie C, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review
May 17, 2013

Thank you for taking the time to review our hotel. We value your feedback and are always looking for ways to improve. I’m glad you enjoyed our historic Old Market. We take great pride in our city. We do realize the need to update and renovate. We are excited to have a few large renovation projects scheduled for this year... More

 
 
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Additional Information about Embassy Suites Omaha Downtown/Old Market

Also Known As:
Embassy Suites Omaha Downtown/Old Market Hotel Omaha
Embassy Suites Omaha Downtown/Old Market Hotel
Embassy Suites Omaha Downtown
Embassy Suites Omaha
Omaha Embassy Suites
Address: 555 S. 10th Street, Omaha, NE 68102
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotels in Omaha
#13 Family Hotels in Omaha
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Embassy Suites Omaha - Downtown/Old Market is the ideal location in the heart of Omaha's Old Market District just off I480.We are just a stones throw away from such famous Omaha attractions like the Henry Doorly Zoo, CenturyLink Center Omaha, TD Ameritrade Stadium, and Durham Museum, among many others within Omaha.Our beautiful hotel features large two-room suites, high-speed internet access, 24 hour Business Center, modern fitness center, FREE cooked-to-order breakfast each order, as well as complimentary drinks at our evening Manager's Reception. Work hard or stay and play at the Embassy Suites Omaha Downtown/Old Market hotel! ... more   less 
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