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All 70 Omaha hotels

Embassy Suites Omaha Downtown/Old Market

3.0 of 5 Hotel   |   555 S. 10th Street, Omaha, NE 68102
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74%
Ranked #18 of 70 hotels in Omaha
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
Todd K McKinney, Texas
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343 people have reviewed this hotel

Traveler rating
    140
    112
    54
    25
    12
See reviews for
106
59
10
121
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
McKinney, Texas
1 review
3 of 5 stars Reviewed 2 days ago NEW

Telephone Reservation staff is rude and unhelpful. Chairs in room are extremely uncomfortable, especially for a business traveler using the desk. Fitness center is filthy, water jug in fitness center had green slime at the bottom. Location is great and concierge/valet staff are great.

Review collected in partnership with Embassy Suites Hotels

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Soquel
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for a business meeting. The room was comfortable and clean. The hotel is a little dated. They provide a free breakfast which was nice. the people were nice and helpful. Some of the things in my room didn't work such as the phone and there aren't many power outlets.

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for taking the time to write a review of our hotel. We take pride in providing the complimentary amenities that you enjoyed and are always working to enhance our guests’ experience. We are also happy to hear you enjoyed your guest suite. I will pass on your comments regarding the number of outlets for consideration. Service and Comfort... More

Omaha, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

When we checked into Embassy Suites, Issac was extremely cheerful & helpful. You could tell he enjoyed his job. Our Suite was very clean and the beds are so comfortable. Our Breakfast was delicious the two chefs making our Breakfast were so happy & friendly. I've stayed @ several Embassy Suites and this place was the best with customer service.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for your wonderful review. It pleases me more than I can say when one or more of our associates are mentioned by name. I will be sure to tell Isaiah what you have said and I will make sure our chefs know what a great job they are doing. I am also happy to hear you enjoyed your... More

Tampa, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Furniture was terrible, wobbly, felt like you were going to fall through. Liquid coffee machine for breakfast. Fitness center had green stuff growing in the water reservoir below. Service was okay, bed was good, tv good. Shower diverter did not work properly.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for taking the time to write a review of our hotel. I would like to apologize for the negative experience during your recent stay. We will take your comments under consideration as we continually work to improve our guest experience and consider updates to our hotel. We hope with updates you will consider staying with us again in... More

Rogers, AR, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel offers the best service while being right in the center of town were you want to be. The staff is delightful and their efforts make for a great visit to Omaha! Be sure to book early as the hotel is usually full. That is the other reason we like to stay there. We love meeting new people and... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for taking the time to write such a glowing review of our hotel. It is fantastic to hear you enjoyed your stay at Embassy Suites. Since you enjoy meeting new people I hope you took advantage of our Evening Reception at our Water’s Edge Bar. What better way to meet new people than with a free drink and... More

South Bend, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What a difference quality makes. Stayed at both embassy suites in Omaha. Had an awful experience at the la vista location, which was not addressed, this embassy suites is a totally different animal. It's quiet, relaxing, and a great location to the Old Market.

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for taking the time to review our hotel. We truly appreciate your feedback. I am sorry to hear you did not have a good stay at our La Vista location. It is good to hear that you did have a great time with us. I hope you were able to take advantage of our many amenities, including the... More

Lincoln, United States
1 review
5 of 5 stars Reviewed 1 week ago

The overall experience was great! Probably the best thing about staying at Embassy is the breakfast. Those omelets are amazing! Great rooms, great lobby, very clean, and friendly staff! Especially the valet guys...they were so helpful and so nice! Will for sure stay here again!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for taking your time to review our hotel. It is so nice to hear you enjoyed your stay. I am thrilled you enjoyed our omelets so much! We take pride in providing the complimentary amenities that you enjoyed and are always working to enhance our guests’ experience. I will pass on your comment about our valet staff to... More

Omaha, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I celebrated our 2 years with the Embassy Suites in Downtown Omaha and had an amazing time! Everything was perfect and everyone was extremely helpful and friendly. They made our special night a priority to them! We loved it!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you very much for taking the time to write a review about your stay with us. I am glad you had a wonderful time and I am pleased you chose to celebrate such an important event with us! We always try to make our guests as comfortable as possible and to provide assistance with anything they may need. We... More

Jefferson, South Dakota
Contributor
18 reviews 18 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is THE best hotel in Omaha. From check-in to check-out they make you feel at home! I sooooo wish I would have written down names, because my memory has failed me again. Stayed one night to hit the casinos in Council Bluffs... and got AMAZING advice about which to go to. I'm not from "the big city" so I... More

Was this review helpful? Yes
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for your delightful review! We strive to be the best, and when our guests recognize that, when there are other hotel options, we are elated that we stand out and become your preferred destination in Omaha. I am pleased to hear our hotel staff was able to give you directions that worked so wonderfully for you. It sounds... More

Lincoln, Nebraska
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We have been here several times with the family. There is a wonderful stream flowing through the hotel with fish to feed. A great breakfast buffet, a swimming pool and a workout room. It is right next to the Old Market as well.

Was this review helpful? Yes 1
Kim O, Guest Relations Manager at Embassy Suites Omaha Downtown/Old Market, responded to this review

Thank you for taking the time to review our hotel. I am pleased to hear you enjoyed our complimentary amenities, as well as some of the more fun aspects of our hotel. I hope you were able to take full advantage of our great location next to the old market. Once the weather gets a little warmer you must come... More

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Additional Information about Embassy Suites Omaha Downtown/Old Market

Also Known As:
Embassy Suites Omaha Downtown/Old Market Hotel
Embassy Suites Omaha Downtown/Old Market Hotel Omaha
Embassy Suites Omaha Downtown
Embassy Suites Omaha
Omaha Embassy Suites
Address: 555 S. 10th Street, Omaha, NE 68102
Phone Number:
Location: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Omaha
#14 Business Hotel in Omaha
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Omaha Downtown/Old Market 3*
Official Description (provided by the hotel):
The Embassy Suites Omaha - Downtown/Old Market is the ideal location in the heart of Omaha's Old Market District just off I480.We are just a stones throw away from such famous Omaha attractions like the Henry Doorly Zoo, CenturyLink Center Omaha, TD Ameritrade Stadium, and Durham Museum, among many others within Omaha.Our beautiful hotel features large two-room suites, high-speed internet access, 24 hour Business Center, modern fitness center, FREE cooked-to-order breakfast each order, as well as complimentary drinks at our evening Manager's Reception. Work hard or stay and play at the Embassy Suites Omaha Downtown/Old Market hotel! ... more   less 
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