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Doubletree Hotel Omaha - Downtown

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1616 Dodge Street, Omaha, NE 68102
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Doubletree Hotel Omaha - Downtown
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Doubletree Hotel Omaha - Downtown
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572 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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    (572)
  • Mar-May only
    (170)
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Fayetteville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Live and learn--we didn't have reservations for Saturday night in Omaha--and guess what--we had to have them. Was directed to this hotel through the toll-free number, paid for a room with 2 queens, had to settle for 1 king + 2 rollaways, which we should have taken the mattress out and laid on the floor. I remember this hotel looking... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. I'm so sorry you weren't able to secure the room you wanted. I have spoke with the front desk about this and will use your comments to help train them in the future. We hope that you will give us another chance when you are in... More 

Minneapolis, Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The front desk was beyond helpful.I had a few issues with my room. I went to the front desk where the young woman insisted that I change rooms as I was spending several days. While it was an inconvenience to pack up & move it proved to be a good choice. The courtesy shuffle was more then helpful and accommodating,... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest, especially when it allows us to improve our services. First off thank you for the kind words about our front office team and shuttle, we will share those comments with the team. I can assure you any feedback for our... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Omaha downtown Doubletree is located near restaurants, bars and historical amenities. Once in town and in the hotel property you breath peace and tranquility and it is only 10-15 minutes away from the airport.

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to rate us on Trip Advisor. We love hearing from our guest, it will only help us improve our services. I will share your warm comments with our entire staff. We are so glad to hear that your enjoyed your stay with us, we always try to make you feel welcome and... More 

Arkansas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We didn't have a hotel room for the Omaha-Council Bluffs area on Saturday, June 27, so I phoned the Hilton toll-free number, and they said a room with two queen beds was available. We arrive at the hotel less than 10 minutes later, and the only thing they had was king room (a nice room) where they could fit two... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. I'm so sorry that you didn't received the bed type you requested. We always try to take care of all of our guest needs and it looks like we dropped the ball on this one. We hope the next time you are in Omaha you will... More 

Orange County, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Sometimes when you travel you just get ok service in an ok location. This is not the Doubletree Omaha. The people (staff) went out of their way to make my 5 day stay wonderful. If I needed to go the .7 mile downtown to a restaurant they insisted that they drive and pick me up at NO cost. The room... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest. Especially when we can share the love from a review like this. We will be sharing your wonderful comments with our entire staff. Guest like you make us love our jobs. We hope the next time you are in Omaha... More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was very nice and clean. The staff was friendly. They have a free shuttle to take you to some of the closer places which was real nice! I would stay there again if I'm in that area. The location is great.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor! We love hearing from our guest, we can always improve on the items we learn from you. Thank you so much for your kind words, we will be sharing these with our entire staff. We hope the next time you are in Omaha you will come... More 

Dallas, Texas
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The Doublettree Hotel Omaha - Downtown is a solid "OK". The rooms are OK, but nothing to write home about. The desks are pretty small for a business traveler, but didn't have handy plugs to use to plug everything into. I hate it when hotels can't offer many plugs at a desk and you have to climb under a desk... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest. I'm so sorry to hear that we didn't take care of you better. Sounds like we didn't leave the best impression or a lasting impression. We can't thank you enough for taking the time to let us know about your... More 

Lenexa, Kansas
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Almost from the beginning, I knew I was in trouble. After check-in, I went to my room to find a toilet that wouldn't flush. Had to call to have it plunged. Thankfully, I left the room right away to attend a company event. The next morning, toilet was somehow plugged again (or was never fixed). Shower was ice cold. Stains... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. I'm so sorry to hear about the issues you had during your stay. This is not normal for our rooms at all. I have passed your comments and room number on to our Chief Engineer to ensure that this room gets looked at right away. We... More 

Windsor, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

There was no late check out it and no way for them to hold our bags; stuck walking around with them for 3 extra hours. The toilet was clogged on arrival. The shower ring around shower was falling off. Bath tub drain bug cut toe because it would not open easiely. The room was next to elevator, so heard the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time review us on Trip Advisor. I'm so sorry you were misinformed about our late check out policy and bag storage. We always want to offer late check out when available and we do offer luggage storage right behind our front desk. I have also passed your comments on to our chief engineer... More 

Littleton, Colorado
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family of four had a great stay at this hotel. The staff was extremely friendly and helpful, and the hotel was clean and accommodating. We were at the hotel 4 nights during the College World Series and the Slump Buster Youth Baseball tournament. We will certainly stay at this property again and would recommend it to our friends and... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to share the nice feedback with our team. I do hope you will afford us the opportunity to host you again when you travel to the area.... More 

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