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Doubletree Hotel Omaha - Downtown

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1616 Dodge Street, Omaha, NE 68102
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Double Points Package
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Doubletree Hotel Omaha - Downtown
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Doubletree Hotel Omaha - Downtown
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596 Reviews from our TripAdvisor Community

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Traveler rating
    229
    170
    108
    54
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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    (170)
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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed yesterday NEW

I landed in Omaha Nebraska this evening and wasn't sure what to expect from this area as this was my first time here. I called the Doubletree and when the phone was answered I heard the gentleman laughing before he answered and it instantly made me smile and know that I was in for a treat when arriving to the... More 

Was this review helpful? Yes
Lincoln, United States
5 of 5 stars Reviewed 2 days ago NEW

We were given a great rate by calling and checking to see what was available! We had to change our reservation from King to 2 Queens and they got it straight!The lounge was quick and appetizer's were great! We attended a wedding reception in the ballroom and everything was done well, food was yummy and the staff was great. We... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Louisville, Kentucky
Level Contributor
12 reviews
3 of 5 stars Reviewed 6 days ago NEW

The shuttle drivers will pick you up from the airport and take you anywhere in the downtown area. I was amazed of how quickly they came to pick us up. They were all very nice. Paul was one of the drivers who was very personable and knowledgable about the area. All the drivers made good recommendations.

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to share the nice feedback with our team. We are so lucky to have Paul on our team and we love hearing the wonderful comments you had... More 

Arlington, United States
3 of 5 stars Reviewed 1 week ago

This hotel is past its prime. Room was a little musty, and the AC unit ran so loud it woke us up. The staff was very nice however, they left a refrigerator and 6 bags of linens in the hallway until after 8:00 pm. This made the place feel like a dump.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest, especially when it allows us to learn and grow from the review. We will take your feedback and pass it on to all of the departments in the hotel. I can't apologize enough for the linen and other things that... More 

Iowa
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Thankfully parking was free which isn't always the case when staying in downtown properties. We were upgraded to a 2 room suite and all of us had a blissfully wonderful night of sleep after a long day of travel. The beds were so comfortable. The kids liked having their own space!

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest, especially when it allows us to learn and grow from the review. We will take your feedback and pass it on to all of the departments in the hotel. We are so glad you enjoyed your upgrade and the wonderful... More 

Murrieta, California
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in Omaha on business and was booked into the Doubletree Hotel Omaha - Downtown. My initial room was backed up against the elevator bank. After voicing my concern to the front desk they said they'd be happy to move me the following day (since they were sold out). I presented the problem and they solved it. The second... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. I'm so sorry to hear about the issues you had during your stay. This is not normal for our rooms at all. I have passed your comments and room number on to our Chief Engineer to ensure that this room gets looked at right away. I... More 

Omaha, United States
1 review
1 of 5 stars Reviewed 1 week ago

The room was extremely COLD and the temperature could not be changed. I had to get a blanket to stay warm in the room. Sleep quality was poor due to the cold. I came at 2:45 and check in time is 3:00 and was unable to get the room I reserved so settled for a less expensive room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on trip advisor. I'm so sorry to hear that the room was too cold during your visit. I have taken your comments and spoke with our engineering department to ensure that your room was looked at. We pride ourselves in our service and we let you down. Please let... More 

1 review
5 of 5 stars Reviewed 1 week ago

I am a flight attendant, so hotels are my second home. Sarah Sanchez went above and beyond and treated my crew and I as if we were guest in her home. We arrived into Omaha fairly late, but she still showed us amazing hospitality. I can't wait to be in Omaha and to stay here again! Great hotel and staff.

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to share the nice feedback with our team. We are very lucky to have Sarah on our team, she is a wonderful asset to the hotel. I... More 

SIOUX FALLS
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I were celebrating our 15th wedding anniversary. We decide to take advantage of the courtesy shuttle. We only went to the Old Market to have a dessert.We are most annoyed that we wasted 2 hours dealing with a shuttle on our anniversary. We had our car at the hotel, we could drove if they told me how... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest, especially when it allows us to learn and grow from the review. We will take your feedback and pass it on to all of the departments in the hotel. I'm so sorry that the shuttle van took as long as... More 

Lincoln, Nebraska
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I visited the DoubleTree by Hilton Hotel Omaha Downtown for an anniversary trip. Courtney, the desk manager, was very friendly and willing to please. The room was amazing and the hotel was nice overall. I was impressed by the free bike rental station and all the other amenities.

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to share the nice feedback with our team. I do hope you will afford us the opportunity to host you again when you travel to the area.... More 

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