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Doubletree Hotel Omaha - Downtown

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1616 Dodge Street, Omaha, NE 68102
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1 room 1 adult
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Doubletree Hotel Omaha - Downtown
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682 Reviews from our TripAdvisor Community

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Bourbonnais,, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotels. Whenever I can I stay with this brand. Always friendly, good service, clean, secure, and the cookies are the best. Linens are crisp and fresh and I never worry about them fixing anything that is amiss.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William H
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

William, Thank you for taking the time to complete a review on your recent stay with our hotel. We always appreciate when guest let us know when their stay was perfect. This way, we know what we are doing is right and keep doing it. And the cookies are amazing. Again, we appreciate you letting us know about your stay.... More 

Omaha
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here two nights (mid-week) during a work visit (in seperate rooms). The first night I had a normal room which was very nice and spacious. I wasn't sure if I'd be in town for one night or two, so during my initial booking I only booked for one night. Later on the second day after I had left... More 

Helpful?
Thank Noah M
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

Noah, Thank you for taking the time to complete a review on your recent stay with our hotel. We always appreciate when guest let us know when their stay was almost a perfect "10". This way, we know what we are doing is right and keep doing it, but there might be a little tweaking needed. I do apologize that... More 

Charlotte, North Carolina, United States
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First room 523 hallway and room smelled like smoke bad and next room 413 was dirty and I sneezed the whole night. WIFI never worked- kept getting kicked off. Temp was fine- I read the reviews and asked for a lower floor to keep my room cool. The towels where crap and thin and there was hair all over the... More 

Helpful?
1 Thank Caroline G
Calvin P, on behalf of the staff at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms, improve the quality of our linens and speak with our provider about the quality of... More 

Aurora, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The room for the stay was very nice. I was staying in the hotel for training & the area for training was great. we had people check on us a couple of times during the day to see if we needed anything. Everybody was very helpful.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brian C
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to complete a survey on your recent stay with our hotel. We always appreciate when guest let us know when the service they received was a perfect "10". This way, we know what we are doing is right and keep doing it. We will continue to work on the physical items to make it... More 

Cincinnati Ohio
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very pleasant people and worked hard to please. Meeting rooms on the 19th floor are very nice and great view. Rooms neat and clean. Just a few minute drive from the airport and garage parking. You do hear sirens at night, but that's what you expect in a downtown locations. I'd book again.

Helpful?
Thank tennisbuff1000
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for the awesome review of the hotel. You are 100% correct that the view from our 19th floor is amazing. We are the tallest hotel in Omaha so no other hotel can offer that view. I am a little biased, but I think we have the best and most caring staff. I think that always makes the difference.... More 

Austin, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Quick and basic - great staff, clean rooms. Broken mattresses! Not only our room, but many of the other guests we spoke with on our business trip had a broken or nearly broken mattress. Admittedly, I didn't inform the staff due to our hectic schedule, and luckily for us we had 2 queen beds (only one needed & it was... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jay C
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

Jay, Thank you for reviewing our hotel. I do apologize that your stay was not a perfect 10 as it should be. I will have our staff check our mattresses. I was unaware of any broken ones. We will get those taken care of. It sounds like that was the only issue. Once, we get that fixed for you, your... More 

Kansas City, Missouri
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

the staff are very nice and the room was very clean and in great condition, but the rooms were cold in January. the thermostat in the room only controls the fan--not the temperature. I'm usually warmer than most people and I was very cold. There is a sign in the room to call the front desk if you want a... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank curlygurl33
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for filling out a survey on your recent stay with the hotel. I do apologize for the issues with the temperature in the room. You are correct, our hotel is on a 2 pipe system that does not let you control the temperature in the room. We are looking into a 2.9 million dollar renovation of our HVAC... More 

York, Nebraska
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The 1st time we stayed @ the Double Tree was nice, It was during a weekend with Jimmy Buffet playing @ the Century Link Center. This past time wasn't so good. 1st of all, It stunk when we walked into the lobby to check in. I mean,BAD. Then one of our rooms weren't ready, and that was at 7:00 P.M.... More 

Helpful?
Thank gilligan2011
John-HiltonHelp, on behalf of the staff at Doubletree Hotel Omaha - Downtown, responded to this review

Dear gilligan2011, Thank you for sharing your feedback about our hotel. We apologize for the odor you encountered during your stay, and we’re taking steps to make sure it won’t happen again. As well, we’re sorry the food quality didn’t meet your expectations. At our property, we want to serve fresh, tasty dishes with the caring touches of home. We... More 

Columbia, MD
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As the woman at the front desk said, this is a nostalgic experience. She suggested picking the floor I wanted based on the temperature I like. The higher the floor the hotter it gets. I was on the ninth and it was pretty cool but manageable. I would have liked a floor or two higher. That said, the staff was... More 

Helpful?
Thank Goldfish510
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to complete a survey on your recent stay with our hotel. We always appreciate when guest let us know when the service they received was perfect. This way, we know what we are doing is right and keep doing it. We like to be straight forward with our guests. We do have an older... More 

Seattle, Washington
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an airline crew hotel. This hotel is in a good location downtown. The problem is with the air/heating. Our rooms were extremely hot, it never got below 78 degrees in my room. Even turning the heat completely off did nothing despite the outside temperature being 19 degrees.

Helpful?
Thank west5er
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for filling out a survey on your recent stay with the hotel. I think it speaks great of our hotel that airlines stay with us. It is very important that they get a great night sleep and receive excellent service, so they are on their game for their guests. They choose us because we provide all of that... More 

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