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Doubletree Hotel Omaha - Downtown

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1616 Dodge Street, Omaha, NE 68102
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Doubletree Hotel Omaha - Downtown
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569 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arkansas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

We didn't have a hotel room for the Omaha-Council Bluffs area on Saturday, June 27, so I phoned the Hilton toll-free number, and they said a room with two queen beds was available. We arrive at the hotel less than 10 minutes later, and the only thing they had was king room (a nice room) where they could fit two... More 

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Orange County, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Sometimes when you travel you just get ok service in an ok location. This is not the Doubletree Omaha. The people (staff) went out of their way to make my 5 day stay wonderful. If I needed to go the .7 mile downtown to a restaurant they insisted that they drive and pick me up at NO cost. The room... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel was very nice and clean. The staff was friendly. They have a free shuttle to take you to some of the closer places which was real nice! I would stay there again if I'm in that area. The location is great.

Review collected in partnership with DoubleTree by Hilton

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Dallas, Texas
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The Doublettree Hotel Omaha - Downtown is a solid "OK". The rooms are OK, but nothing to write home about. The desks are pretty small for a business traveler, but didn't have handy plugs to use to plug everything into. I hate it when hotels can't offer many plugs at a desk and you have to climb under a desk... More 

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Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love hearing from our guest. I'm so sorry to hear that we didn't take care of you better. Sounds like we didn't leave the best impression or a lasting impression. We can't thank you enough for taking the time to let us know about your... More 

Lenexa, Kansas
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago

Almost from the beginning, I knew I was in trouble. After check-in, I went to my room to find a toilet that wouldn't flush. Had to call to have it plunged. Thankfully, I left the room right away to attend a company event. The next morning, toilet was somehow plugged again (or was never fixed). Shower was ice cold. Stains... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. I'm so sorry to hear about the issues you had during your stay. This is not normal for our rooms at all. I have passed your comments and room number on to our Chief Engineer to ensure that this room gets looked at right away. We... More 

Windsor, United States
1 review
1 of 5 stars Reviewed 1 week ago

There was no late check out it and no way for them to hold our bags; stuck walking around with them for 3 extra hours. The toilet was clogged on arrival. The shower ring around shower was falling off. Bath tub drain bug cut toe because it would not open easiely. The room was next to elevator, so heard the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you so much for taking the time review us on Trip Advisor. I'm so sorry you were misinformed about our late check out policy and bag storage. We always want to offer late check out when available and we do offer luggage storage right behind our front desk. I have also passed your comments on to our chief engineer... More 

Littleton, Colorado
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family of four had a great stay at this hotel. The staff was extremely friendly and helpful, and the hotel was clean and accommodating. We were at the hotel 4 nights during the College World Series and the Slump Buster Youth Baseball tournament. We will certainly stay at this property again and would recommend it to our friends and... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to share the nice feedback with our team. I do hope you will afford us the opportunity to host you again when you travel to the area.... More 

Broussard, Louisiana, United States
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This location is about 8-9 blocks from TD Ameritrade Park. Easily walking distance to the College World Series but there is also a convenient shuttle service. It's also only a few minutes from the Old Market area. The check-in was quick and the overall staff service was outstanding. The shuttle drivers went out of their way to help us. Breakfast... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

Thank you for taking the time to post your comments regarding your recent stay with us. We sincerely appreciate any feedback we receive from our guests, especially when it presents us an opportunity to share the nice feedback with our team. I do hope you will afford us the opportunity to host you again when you travel to the area.... More 

Phoenix, Arizona
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I recently stayed here because a friend of mine had her wedding here. The room was nice, but that's about where it ended. First, I found the front desk staff to be incredibly unhelpful and rather rude. I asked for directions to different landmarks and got different and wrong answers each time. The housekeeping did not both coming to clean... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago

Great location at downtown Omaha, close to the old market street. However, there are not many dining options within the block. It looks very nice from the outside. However, the property is definitely aging, needs some touch up here and there. There are no refrigerator or microwave in the room. The air conditioner was extremely loud. There are two breakfast... More 

Was this review helpful? Yes
Stacy P, Manager at Doubletree Hotel Omaha - Downtown, responded to this review

We appreciate you providing a review of your recent stay with us. I apologize for all of the inconveniences and issues you encountered with us during your stay, which is very uncharacteristic of our property. We always use the positive and negative feedback from our guest to improve and develop our service and we continue to try to improve every... More 

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