This hotel was expensive, our non-smoking room smelled like smoke, the pool was closed, the power was not working in our bathroom, and we had no hot water. Plus, after complaining about the room, we were told "too bad, we don't have any other rooms". This hotel was horrible and we will NEVER go back! more

From the time I checked in to the time I checked out the staff was very accommodating, very friendly, and handled all my questions and requests promptly. Great breakfast! The room was very comfortable and the I loved the pillows. I would definitely recommend this hotel. more

We were charged a 'safe fee' and for a long distance, which we didn't use either of those things. Front desk did take off the charges but you have to ask. Make sure you check your bill! Corridors and elevators need to be fixed. Many times closet doors were open in the hallway showing old furniture which was not nice... more

Made reservations by phone for non-smoking, King bed. Check-in went smoothly, except the room we were given was a queen bed and the room had an unpleasant smell. We contacted the desk, who was apologetic, and put us in a King "suite" , with whirlpool tub, 2 bathrooms, refrig. A very nice upgrade at no extra cost. We were surprised... more

After staying here when the hotel was something else and it was awful!!! This was better. The rooms are somewhat upgraded but they are still small and dirty. There was stained ceiling tiles in our room (9th floor). The beds leave much to be desired. The good side they do offer a nice breakfast in the morning and gave out... more

This property is horrible, and it comes from the top down. Most employees seemed like they were ok, but I happened to deal with the general manager on a couple of occasions and was turned off from this hotel forever by his attitude alone. I come to Omaha several times a month and will never stay here again because of... more