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Hilton Garden Inn West Omaha

#15 of 76 Hotels in Omaha
Certificate of Excellence
3.0 of 5
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17879 Chicago St, Omaha, NE 68118
Hilton Garden Inn West Omaha
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Ranked #15 of 76 Hotels in Omaha
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Melinda B butuan, Philippines
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234 reviews from our community

Traveler rating
    120
    74
    25
    14
    1
See reviews for
60
40
19
101
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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butuan, Philippines
1 review
5 of 5 stars Reviewed 2 days ago NEW

it was a great place to stay the staff was friendly and helpful it was easy to find right of the main street and close to good shopping and theater and eateries it was clean would recommend to everyone enjoy

Review collected in partnership with Hilton Garden Inn

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Online check in replied email check in didn't go through but when I got there, clerk said it did. Breakfast was fine but dinner food was underwhelming and the choice of wine was a guaranteed headache. I was given a room with an awful view of the rooftop a/c units when there were plenty of other rooms available.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Barbaral84, Thank you for recently staying with us at the Hilton Garden Inn Omaha West, as well as taking the time to complete a Tripadvisor review, rating your level of satisfaction with our hotel. I want you to know my staff and I take your comments, very seriously. They help us consistently identify ways we can serve our guests... More 

Omaha, Nebraska, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was looking for a place to go locally to just to relax. Kind of a stay-cation. The Hilton Garden Inn West Omaha was exactly what I wanted. The staff were extremely friendly and helpful. My room was very clean and comfortable. The restaurant had a nice relaxed atmosphere, and the food was top notch. The breakfast buffet was more... More 

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Gray-see Thank you for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for sharing your experience on TripAdvisor. We were delighted to learn of your experience. Thank you so much for your wonderful comments and excellent review. I was so happy to learn you... More 

Beatrice NE, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

When picking up our key, I inquired if the facility had the BTN channel as I wanted to watch the Nebraska baseball game. Was informed that the rooms did not but that the bar did. As it was 3:00PM and the bar didn't open till 5 a gentleman behind the counter offered to turn on the TV in the bar.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Richard L G, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments about your stay. I was happy to learn you... More 

Portland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very clean hotel... everything was in place. Friendly & helpful staff & fabulous food/drinks! Very comfortable beds & pillows. Felt very welcome there & would recommend this hotel to friends & others.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Lauren R, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments about your experience. I was very happy to learn... More 

Cedar Rapids, Iowa
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2015

My hubby and I were on a business trip, but we were there the same weekend as the Sweet 16 basketball tourney in Omaha. The hotel was swamped, but that didn't diminish the service at all. The front desk was friendly, efficient, helpful and actually remembered our names and greeted us as we approached. (!) To our surprise there was... More 

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear CruzinDNA, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for sharing your experience on TripAdvisor. We were delighted to learn of your experience. Thank you so much for your wonderful comments and excellent review. I was so happy to learn you... More 

McDonough, Georgia
Contributor
16 reviews 16 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 18, 2015

We are members of the honors program. I was going down to the lobby to see about getting an extra couple of blankets so that my son and daughter did not have to sleep in the same bed (one usually sleeps on the floor because rollaways are such a nuisance to get). I ran into one of the staff who... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Tiff_in_McDonough, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments about your experience. I was very happy to learn you... More 

Des Moines, Iowa
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 15, 2015

We stayed here for two days for a family wedding. It was a beautiful place with nice rooms. The staff was friendly and helpful. The lobby was pretty and comfortable and a nice place to meet. The pool was typical in size, but our young grandchildren couldn't enjoy it. There was a birthday party of roudy boys taking over the... More 

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Pam H, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments about your stay. I was happy to learn you found... More 

St. Paul, NE, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

Our experience at this hotel could not have been better. Everything was perfect! The room was clean, the hottub in the room was amazing, beds were comfortable and the room was quiet. Staff was helpful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Ann H, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments about your experience. I was very happy to learn... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

This is our home away from home when we're in Omaha -- we always feel thoroughly pampered when we stay. The spacious room is a great place for hosting family and friends, but the lobby and dining area offer several options for meeting up, too. The made to order breakfast is the perfect start to each day. Other extras include... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear 395Maryeh Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences. I am so pleased to hear that you have had an exceptional stay with us. I will pass your comments along... More 

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