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Hilton Garden Inn West Omaha

#16 of 77 Hotels in Omaha
Certificate of Excellence
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17879 Chicago St, Omaha, NE 68118
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Hilton Garden Inn West Omaha
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260 Reviews from our TripAdvisor Community

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Traveler rating
    137
    78
    28
    16
    1
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71
43
20
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (260)
  • Mar-May only
    (57)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (56)
All months
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is clean and comfortable. We stayed for two nights to attend a family wedding. There is a shopping center very close to the hotel and a Walgreens in walking distance to the hotel for the forgotten needs. The air conditioning in the hotel and in my room was wonderful for those hot, humid days. Breakfast buffet was very... More 

Review collected in partnership with Hilton Garden Inn

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Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I arrived late after a flight from Columbus, Ohio. The night team was fantastic and were very friendly and helpful. My room was impeccably clean and the bed was super comfortable! My job is 90% travel throughout North America and I always stay in Hilton hotels! They are awesome!!

Review collected in partnership with Hilton Garden Inn

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Lincoln, United States
1 review
4 of 5 stars Reviewed 1 week ago

Clean hotel with friendly staff. Great place to stay if you want to shop Village Point and/or go to the Funnybone. Breakfast was great! Our only issue was that we couldn't seem to get the room to cool down. As such, it was a bit stuffy for sleeping. But nice beds, just the same.

Review collected in partnership with Hilton Garden Inn

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Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Julen S, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments about your experience. I was very happy to learn... More 

illinoi, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Black out lining had dirty finger prints on edges. Carpet was worn and not clean. pool was marginal, water was cloudy. Towels at pool side were very old and dingy. clclclclclclclclclclclclclclmmbxjezlkc mlkoiuwnmc.nios.cmnewoikanc,lio

Review collected in partnership with Hilton Garden Inn

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Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Karen H, I want you to know my staff and I take your comments, very seriously. They help us consistently identify ways we can serve our guests better each and every day. Our job at the Hilton Garden Inn Omaha West is to provide great accommodations, warm service, and everything in between. Thank you so much for staying with... More 

Gering, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed several days before our son's wedding. All of the Staff were wonderful and very friendly. Any request we had they tried their best to accommodate. We were impressed with the friendliness of the all of the staff. We were always greet by all of the staff from the front area to housekeeping and maintenance.

Review collected in partnership with Hilton Garden Inn

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Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Jerilyn D, Thanks for the review on TripAdvisor.com! We certainly appreciate your kind words regarding our staff and our accommodations, and we sincerely hope to see you again very soon! All the Best - More 

MANSFIELD, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The ENTIRE staff knows what Customer Service is all about! If you, like me decry the lack of genuine customer service. STAY AT THIS HOTEL. I have stayed at this location before, EVERYONE you come into contact with is friendly, efficient, knowledgeable and will go out of their way to make your stay perfect. It was perfect for me again.... More 

Review collected in partnership with Hilton Garden Inn

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Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Mike M, Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences. I am so pleased to hear that you have had an exceptional stay with us and that the staff was... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

We were in town visiting relatives. We have not stayed in a Hilton GI in some time. We overwhelmed at the excellence of everything at the Hilton GI. Everyone was extremely hospitable. Food and waitress for breakfast were outstanding.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Cobport, Thank you for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and also thank you for taking the time to complete a survey on TripAdvisor. Thank you so much for your wonderful comments about our hotel experience & staff. I’m glad you found them... More 

Cedar Rapids, Iowa
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I continue to be impressed with this hotel. The staff is so helpful and friendly. It is clean and quiet. The food is great, too. Parking is ample, the offered me a complimentary drink and continued to greet me by name each time I passed the check-in desk. Seriously, who does that these days? For a simple hotel on the... More 

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear CruzinDNA Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments about your stay. I was happy to learn you found the... More 

Kansas City, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

The hotel was what should be expected of a Hilton. Clean and quiet with nice staff. Just don't expect to make any calls or receive any texts. There is NO cell service. My colleague and I have different providers and neither one of us was able to get service. Unacceptable on a business trip.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Libby R, thank you for recently staying with us at the Hilton Garden Inn Omaha West, as well as taking the time to complete an on-line survey rating your level of satisfaction with our hotel. I want you to know my staff and I take these surveys, as well as your comments, very seriously. They help us consistently identify... More 

Baton Rouge, Louisiana
Level Contributor
83 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On our recent visit to Omaha for the CWS I chose this hotel. It's a little outside of the downtown area but a really easy drive to the stadium. Everything neat and tidy, and rooms comfy (typical HGI). I booked through the Hilton website and had the option to have a daily "cooked-to-order" breakfast. It's so worth it. Best breakfast... More 

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear notstoppingyet, Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences. I am happy to hear that you found our hotel to be clean & quiet with a wonderful breakfast. We work... More 

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Prices are for 1 room, 2 adults
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