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All 74 Omaha hotels

Hilton Garden Inn West Omaha

3.0 of 5 Hotel   |   17879 Chicago St, Omaha, NE 68118
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Ranked #14 of 74 Hotels in Omaha
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Hugh C Brenham, United States
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198 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brenham, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff at the Hilton Gardens was awesome. I was there on business and they made it a wonderful trip. I got first class service from associates working the front desk as well as floor staff. The wait staff in the resteraunt/bar were great. I will stay there again should the need ever arise.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Hugh C, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments about your experience. I was very happy to learn... More 

Dallas, United States
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the Desk Clerks to the Dining Room waiters this location is exactly what I expect at a Hilton Garden Inn. The room was comfortable though the thermostat was a little twitchy, if you changed it just one degree it would switch between A/C and heater, though I stayed on a mild November night and might have affected that. The... More 

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Erik K, Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences. I am so pleased to hear that you have had an exceptional stay with us. I will pass your comments... More 

Wakefield, NE
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We always enjoy staying at Hilton Garden Inns and this one is exceptionally nice. The minute you walk into the Lobby you know you are staying at a great hotel. From checking in, to the comfort and quality of the rooms, and the helpfulness of all the staff makes this a perfect place to stay, rather you're on business or... More 

Review collected in partnership with Hilton Garden Inn

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Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Denise S, Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences. I am happy to hear that you found our hotel to be super clean with a wonderful breakfast. We work... More 

Omaha, Nebraska
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Shey at the front desk was so helpful!!! on my last visit. Her suggestions made my dining experience's at the hotel pleasant. The entire staffing is so kind and considerate and really want all guests to enjoy their stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Valjiks, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments about your experience. I was very happy to learn you... More 

Brooklyn, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

One of my favorite Garden Inn's I've been to through the years. The lobby was very inviting with coffee and water easily accessible and in view. Extra décor added separation between sitting areas in the lobby. Felt private even though you were sitting in open areas. Rooms and amenities were up to the Hilton Garden Inn standards. I didn't get... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Danielle D, Thanks for the review on TripAdvisor.com! We certainly appreciate your kind words regarding our staff and our accommodations, and we sincerely hope to see you again very soon! All the Best - More 

Warren, OR
1 review
5 of 5 stars Reviewed 4 weeks ago

Enjoyed my stay for this wedding. Appreciated that my room was close to the reception room, - tha most of the wedding guests had rooms close by, and that also kept other guest from needing to accommodate for the comings and goings of the reception. Great food. Great service. Easy access to freeway.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
LisaWestra, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Tiersa, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for taking the time to share your experience with us on TripAdvisor. Thank you so much for your wonderful comments about your experience. I was very happy to learn you... More 

Babylon, New York
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 5, 2014

I am a Diamond member and this place is in the middle of nowhere, so I would expect them to check my reservation preferences. Especially when my reservation was made well in advance. No king bed available and the bathroom was not in great shape. Would not stay at this hotel again. It may need new management.

Was this review helpful? Yes 1
LisaWestra, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear CharlieB65, Greetings from the Omaha Hilton Garden Inn Omaha West! I am writing to express my thanks for your recent TripAdvisor review of our hotel. At the Hilton Garden Inn Omaha West, we take our guest's comments very seriously as they help us consistently find ways to earn your loyalty and exceed your expectations. I want to apologize for... More 

Omaha, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

The staff was very kind and considerate. I really appreciated that the pool was a perfect temp it was warm enough for me to play in the pool with the kids. A pleasent surprise as I never find a pool that is comfortable in hotels... This hotel had that great pool experiance.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
LisaWestra, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Anna T, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to also thank you for taking the time to share your experience with us on TripAdvisor. I am happy to know you had a pleasant experience at our hotel. I am glad our... More 

Columbus
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

Hilton as always delivers a spotless room, a comfortable bed, a quiet nights sleep, well trained/helpful/courteous/friendly staff, and all of this at reasonable rates. Couple this with an easy to find location that is centrally located.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
LisaWestra, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Dave M, Thank you so much for the review! I am truly happy to hear of your experience at the hotel, and welcome you back at any time! I want to thank you for the kind words you said in your review! At the Hilton Garden Inn Omaha West, we love our hotel...from the spacious rooms, to the beautiful... More 

Basehor, Kansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

The Garden Inn has always proven to be a great place to stay as we have our family get togethers. The grandchildren love it. The staff is always very responsive and friendly. Its in a great location to meet our needs.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
LisaWestra, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear HavingFun2in10, Thank you for choosing to stay with us at the Hilton Garden Inn - Omaha West! We appreciate you taking the time to complete a review on TripAdvisor as we like to hear of our guest's experiences. I am so pleased to hear that you have had an exceptional stay with us. I will pass your comments along... More 

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Additional Information about Hilton Garden Inn West Omaha

Address: 17879 Chicago St, Omaha, NE 68118
Phone Number:
Location: United States > Nebraska > Omaha
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn West Omaha 3*
Number of rooms: 118
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton
Hotel Style:
#6 Family Hotel in Omaha
#10 Business Hotel in Omaha

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