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Hilton Garden Inn West Omaha

#16 of 76 Hotels in Omaha
Certificate of Excellence
3.0 of 5
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17879 Chicago St, Omaha, NE 68118
Hilton Garden Inn West Omaha
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Ranked #16 of 76 Hotels in Omaha
Certificate of Excellence
A recent review
3 of 5 stars reviewed 5 days ago
Robert C Rockwall, United States
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240 reviews from our community

Traveler rating
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    74
    26
    15
    1
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63
41
19
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Rockwall, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

After calling the hotel directly I was transferred to a reservation center (turned out to be Expedia) and from there everything went downhill. After arrival the room situation was resolved but I paid considerably more for my stay than I should have. Then the noise outside the door began on our final night in the hotel. Not what I expected... More 

Review collected in partnership with Hilton Garden Inn

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neligh, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here twice and both experiences have been very positive. I especially like the friendly staff, easy check in, and it smells wonderful in the entire hotel!. The location is perfect for us. The restaurant is convenient and delicious! Great place to stay!

Review collected in partnership with Hilton Garden Inn

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Jacksonville, FL, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a great place to stay and well worth the extra we spent for breakfast. The staff in every area of service was very warm and helpful to the guests. The Jr. Suites are spacious. It is located within a half mile to a large shopping complex that had lots of stores and restaurants, and only 13 miles from... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Josalyn Z, Thanks for the review on TripAdvisor.com! We certainly appreciate your kind words regarding our staff and our accommodations, and we sincerely hope to see you again very soon! All the Best - More 

San Francisco, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Good location, very clean, nice staff. Great value! I had an issue with my shoes taking 2 days to be shined but other than that great place to stay. The staff is kind and considerate and the food was great too.

Review collected in partnership with Hilton Garden Inn

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Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Paul S, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments about your stay. I was happy to learn you found... More 

Grand Island, Nebraska
Top Contributor
437 reviews 437 reviews
55 hotel reviews
280 helpful votes 280 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Hilton Garden Inn, and found the price unjustifiably high. The hotel is located about 12 miles west of downtown Omaha and is quite a drive if you have business in the city center. Forget about using this place if you need access to the airport. We paid $300 for one night in a room on... More 

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear mingfatsai, Thanks for the review on TripAdvisor.com. We appreciate your comments regarding our staff and our accommodations, and we are sorry that you were unhappy. These comments will help us as we continually strive to better serve our guests each and every day. More 

North Bend, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We switched from Choice hotels to Hilton about a year ago and have been very satisfied. By habit, I now make reservations online through Hilton Honors web site. This visit was a combination of business and couple/leisure. I am a pipe organist and was playing three services in a West Omaha church over the weekend. We will continue to use... More 

Review collected in partnership with Hilton Garden Inn

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Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Claire E., Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments about your stay. I'm glad that we could make your... More 

butuan, Philippines
1 review
5 of 5 stars Reviewed 4 weeks ago

it was a great place to stay the staff was friendly and helpful it was easy to find right of the main street and close to good shopping and theater and eateries it was clean would recommend to everyone enjoy

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Melinda B, Hello from the Hilton Garden Inn West Omaha! I just wanted to take a moment to thank you for posting a response on TripAdvisor! We deeply value each response we receive, and sincerely thank you for yours. I certainly appreciate your willingness to endorse us for travel to West Omaha, and hope you'll come back to visit... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 11, 2015

Online check in replied email check in didn't go through but when I got there, clerk said it did. Breakfast was fine but dinner food was underwhelming and the choice of wine was a guaranteed headache. I was given a room with an awful view of the rooftop a/c units when there were plenty of other rooms available.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Barbaral84, Thank you for recently staying with us at the Hilton Garden Inn Omaha West, as well as taking the time to complete a Tripadvisor review, rating your level of satisfaction with our hotel. I want you to know my staff and I take your comments, very seriously. They help us consistently identify ways we can serve our guests... More 

Omaha, Nebraska, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

I was looking for a place to go locally to just to relax. Kind of a stay-cation. The Hilton Garden Inn West Omaha was exactly what I wanted. The staff were extremely friendly and helpful. My room was very clean and comfortable. The restaurant had a nice relaxed atmosphere, and the food was top notch. The breakfast buffet was more... More 

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Gray-see Thank you for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I also wanted to thank you for sharing your experience on TripAdvisor. We were delighted to learn of your experience. Thank you so much for your wonderful comments and excellent review. I was so happy to learn you... More 

Beatrice NE, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

When picking up our key, I inquired if the facility had the BTN channel as I wanted to watch the Nebraska baseball game. Was informed that the rooms did not but that the bar did. As it was 3:00PM and the bar didn't open till 5 a gentleman behind the counter offered to turn on the TV in the bar.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lisa W, General Manager at Hilton Garden Inn West Omaha, responded to this review

Dear Richard L G, Thank you so much for choosing to stay with us at the Hilton Garden Inn Omaha West. We truly appreciate your business. I wanted to reach out and thank you for taking the time to share your experience with us on TripAdvisor. Thank you for your comments about your stay. I was happy to learn you... More 

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