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Hilton Omaha

#23 of 80 Hotels in Omaha
Certificate of Excellence
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1001 Cass Street, Omaha, NE 68102
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Hilton Omaha
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950 Reviews from our TripAdvisor Community

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Des Moines, Iowa
Level Contributor
142 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We attended a concert at the Century Link center and chose to stay at the Hilton as we could walk across the sky walk to the event. Thus we avoided the traffic hassle and parked in the hotel's parking ramp. Of course having a drink at the hotel bar after the concert was convenient. Service was very good at the... More 

Helpful?
Thank Cytraveler26
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I really like the location of this property, which was the reason for my return for an extended business trip. However, after a 5 night stay, I was really relieved to be leaving. Some parts of the experience (restaurant staff and shuttle drivers) were excellent, while room maintenance and room service were disappointments. While the room service issue was quickly... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank janr615
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is just a stopover for me---I was in South Dakota on business and have a flight out in the morning. But I can testify that it is as pretty on the inside as it is in the website pictures. The lobby is elegant with its water wall. The rooms are beautiful with modern black and medium wood furnishings.... More 

Helpful?
Thank Steve L
HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very nice review, we are delighted that you stayed with us during your recent stopover in Omaha! We do take pride in the appearance of our property and recently completed a complete renovation of 450 guestrooms (and adding 150 new guestrooms) as well as renovating all of our public space. This is necessary to keep the... More 

Parkland, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was clean and centrally located to everything you want to do in the area. Everyone was courteous and willing to help. Price was just Ok. Would be a great place to visit in the spring or summer.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Christo1516
HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very nice comments and 5 star rating, we are delighted that you enjoyed your stay with us! We look forward to seeing you back again soon! More 

Urbandale, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We made our reservation over 2 months in advance for 2 nights (Friday/Saturdayat $114/night) for an event for our daughter in Omaha. When the schedule of the event came out about 5 days before, we realized we didn't need to stay the 2nd night. I called to ask to cancel just Saturday night. The person on the other end told... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Phillip B
HiltonOmaha, General Manager at Hilton Omaha, responded to this review

Dear Phillip B, Thank you for your posting. Often times hotels offer very attractive rates if the customer agrees to stay a minimum number of nights, in your case two nights, when making the initial reservation. Hotels do this even over extremely high demand days, as was the Friday night of your visit, in order to be assured a 2nd... More 

Minnesota
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall this is a nice hotel, with many amenities in a good location. However, one afternoon I couldn't get the keycard to work so I couldn't get into my room. I went down to the lobby, waited and finally talked to someone who gave me a new keycard. I went back to my room, but this card didn't work either.... More 

Helpful?
Thank GregT
HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for taking the time to let us know about your recent experience. You are absolutely correct with your last question, we should have fixed it the first time. We sincerely apologize that you endured these challenges to correct the key/lock problem. Certainly, asking you to make these repeated trips should never have occurred and this has been addressed.... More 

Indianapolis, Indiana
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first stay at the Hilton Omaha and the property was recommended by a friend. We were in town for a basketball game at the CenturyLink Center - which is across the street and connected to the hotel via skywalk (so convenient!). The entire weekend was busy at the hotel, with a concert Friday night and the game... More 

Helpful?
Thank Lindsay M
HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very nice comments and 5 star rating, we are delighted that you enjoyed your stay with us to attend a game at CenturyLink! We look forward to being of service to you again soon! More 

Waupun, Wisconsin
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We attended our annual convention here. We were very pleased with every aspect of this hotel!! It was a modern, clean - well kept facility with the ability to host a very large convention easily!! Thanks alot!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank mrsclaas
HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very nice comments and 5 star rating, we are delighted that you enjoyed your stay with us during your annual convention! We look forward to seeing you back again soon! More 

Chicago, Illinois
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Every time we stay here we are amazed by the quality of the hotel and the service. A beautiful lobby/restaurant area, very well appointed rooms/suites, and a great Executive Lounge with a nice view of TD Ameritrade Park, with lounge attendants who remember us and welcome us back every time (especially Pamela who is awesome, although this last visit we... More 

Helpful?
Thank WunderlustDuo
HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very wonderful comments and 5 star rating, we are delighted that you enjoyed your stay with us! There is no greater compliment than being considered your "Home Away from Home", and taking time to mention members of our team who highlight your stay speaks volumes to their commitment to be the best in hospitality service. We... More 

Omaha, Nebraska
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My family spent New Years Eve at this hotel. It's close to the Old Market in Omaha, and close to the fireworks for NYE. The room was clean and nice, we had a problem with the tv and the staff came to our room immediately and fixed it. The pool was large and very nice, although located almost in the... More 

Helpful?
Thank Becky K
HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very nice comments, we are happy that you enjoyed your stay with us and your visit to Omaha! We look forward to seeing you back again soon! More 

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