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Hilton Omaha

#19 of 76 Hotels in Omaha
Certificate of Excellence
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1001 Cass Street, Omaha, NE 68102
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727 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The plains
Top Contributor
70 reviews 70 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Typical Hilton Hotel but the location is outstanding. There's a walkway to the Century Link Arena which is very convenient. The Hotel is about a 12-15 minute walk to Old Market and we had nice weather so it was very pleasant. Like most Hilton's the hotel was clean and service was good.

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Lawrence, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We came here to watch the 3rd round of the NCAA tournament and the hotel was located right across the street from CenturyLink. There is a walkway connected to the hotel to the arena so you don't have to worry about crossing the street. They have a complimentary shuttle that takes you to their Old Market (I think that's what... More 

Review collected in partnership with Hilton Hotels & Resorts

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Nebraska
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I think this hotel has the longest hallways of any I've ever seen. You may need a luggage cart, even if you don't ordinarily need one. Depending on where your room is, you might have to walk about a city block to get from the elevator to your room. This distance allows drunks more time to forget themselves and start... More 

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for taking the time to review your stay with us. We are always happy to bring additional guestroom amenities upon request. Each guest has a unique need and encourage you to let us know if you need additional coffee or other items. We can also help with room location whenever possible if there are particular preferences for location... More 

Madison, Wisconsin
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for media coverage of NCAA Tournament. Obviously great location for the games across the street. Staff is well prepared to handle such a crush of visitors. Bartenders and wait staff were efficient and in good spirit with customers. Kudos to the whole operation, especially Tyler who understood our needs with our news truck. Beds were fantastic and room... More 

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your great review! We enjoyed the NCAA tournament fans and guests tremendously, the spirited enthusiasm was felt throughout and it is always a pleasure to have so many sports fans that are passionate about college athletics! it was a great event to host in Omaha and we certain hope to see you back again! More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Clean room, good food, fantastic experience! Front Desk and Guest Services went out of their way to make my stay pleasant. I was there for a convention, so even though the entire hotel was extrememly busy, all of the Hilton staff were friendly and helpful all of the time. The only drawback was the Starbucks in the lobby - those... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for you 5 star rating and "Fantastic" comments. While you enjoyed your stay, please be assured we have addressed the service issue in our coffee shop. We are very happy that this did not detract from your overall experience. We appreciate your time and look forward to seeing your or your group back again soon! More 

Hastings, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The furnishings and decorations are very modern yet welcoming. The hotel itself has an extremely welcoming atmosphere. Very clean. Breakfast was one of the best I've ever had at a hotel. It is also within walking distance of the Old Market among other things. I would definitely stay here again!

Review collected in partnership with Hilton Hotels & Resorts

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you right back for the "Amazing" 5 star review! We greatly appreciate your very kind words regarding our hotel and team. If travels bring you back to Omaha, we would be delighted to be of service to you again! More 

Omaha, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is beautiful and the staff seem to really like their job because they all have a smile on their face. They didn't have chocolate milk available, but they made fresh chocolate milk just because my friend wanted some. Great service!

Review collected in partnership with Hilton Hotels & Resorts

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very nice review and kind words regarding our service and hospitality! We are delighted that you enjoyed your stay with us and proud of our team member that made your stay special by accommodating your friends request for chocolate milk! We look forward to being of service to you again if travels bring you back to... More 

Nebraska
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed over this past weekend for the NCAA basketball tournament. The hotel is beautiful and all was great. BUT...We were passed over for housekeeping service on Saturday! (March 21 Room 8003). For the amount of money we paid this shouldn't happen. I even spoke with the attendant who was next door and asked her to service our room but... More 

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for taking the time to submit a review following your recent stay. The tournament you attended was a very busy perios and servicing rooms did take a little extra time. We are sincerely sorry that your room was not serviced earlier on March 21st. The housekeeper you spoke with notified the attendant assigned to your room, however there... More 

Tampa, Florida
Top Contributor
76 reviews 76 reviews
75 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Customer service here is as excellent. Very polite front desk, management, housekeeping, etc. Customer oriented. While housekeeping staff is very polite and seem to be hard working, I never felt like my room was very clean or neat. Found hair in my soap dish upon check in, lots of stains on carpet, not the cleanest looking towels, stains on paper... More 

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for taking the time to review your stay with us! While you were very complimentary of our customer service, please know we have addressed your comments regarding your guestroom cleanliness with our housekeeping staff. We take great pride in providing a clean and comfortable guestroom and we are sincerely sorry that you experienced shortcomings. We hope that on... More 

Phoenix, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Wonderful hotel close to the airport and to downtown. Right near the Convention Center and ball park. The hotel is clean and the rooms are very nice. The beds are amazingly comfortable. A great place to stay. Highly recommend it.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonOmaha, Manager at Hilton Omaha, responded to this review

Thank you for your very nice review and 5 star rating! We are delighted that you enjoyed your stay with us and we look forward to seeing you back again soon! More 

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