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Best Western Kelly Inn


Hotel class 3.0 of 5
4706 S 108th St, Omaha, NE 68137
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Reviews you can trust

62% Recommend
3.5 of 5 stars 27 reviews
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[ Date ] [ Rating ]
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1 of 5 stars
kpovine2   2 contributions
Denver
Aug 24, 2009 | Trip type: Family

Nice facilities i.e. pool, fitness center but the bed we had was unsleepable. Again the front desk staff were pleasant but they did nothing to help my wife and I get a good nights sleep. We had been traveling all day with the grand kids and wanted a place they could unwind at and the Kelly Inn did serve that... more

Management response from
Dave Wollman Sr., Regional Manager

I am very surprised that you found the beds not to your liking. We receive a lot of compliments on our pillow-top mattresses. Best Western has set very high standards for our mattresses. I am very sorry that you found them not to your liking.

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3 of 5 stars
Angelsmightlaugh   4 contributions
S.W. Iowa
Jul 8, 2009 | Trip type: Family

I thought my main concern was cleanliness in a hotel. That changed after this stay. Although the rooms were nice, neat, and clean, the "kid friendly" pool area was not so friendly. There were SO many chemicals in that pool, my 9 year old daughter had to be taken to an eye specialist to be examiined after swimming in the... more

Great stay!
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4 of 5 stars
Lovesthebeach527   8 contributions
Minnesota
Jun 15, 2009 | Trip type: Family

We were in Omaha to visit family. I was traveling with my husband, 18 month old son, and our black lab. We all had a great stay! We had a king room with a microwave and fridge. It was very spacious. There was plenty of room left to play with our son and to set up his pack & play.... more

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2 of 5 stars
iou963   2 contributions
Hartford, SD
May 23, 2009 | Trip type: Family
1/1 found this review helpful

I took my family to Omaha to see the zoo and upon our return from the zoo and after naps and dinner we went to go swimming to find a sign on the door stating that the pool will be closed for two days. I went to speak to the front desk staff about a resolution since the reason we... more

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2 of 5 stars
familyroadtrips   5 contributions
Nebraska
Apr 26, 2009 | Trip type: Family

This hotel was chosen for the comments about the pool for young children. Our 6 year old daughter and 2 year old son did love the pool. We agree about the pool - it really is nice for young through elementary school aged children. Unfortunately we were not as impressed with the rooms. They need to be updated. Our room... more

Management response from
Dave Wollman Sr., Regional Manager

I want to thank you for taking the time to post a review of your stay at the Best Western Kelly Inn Omaha. I am very happy that your children enjoyed our neat pool area. I appreciate your feedback regarding the microwaves and fridges. When we plan this years capital improvements, I will add them to the list. Thanks again...

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5 of 5 stars
manpaNebraska   1 contribution
Nebraska
Apr 11, 2009 | Trip type: Couples
0/1 found this review helpful

My husband and I stayed at the Best Western Kelly Inn in February of 2009 for one night. We had a king suite on the 4th floor. It was an excellent room and was spotless! I had booked online and it took less than 5 minutes to check in. Our rate was very reasonable. I am surprised to see other... more

Management response from
Dave Wollman Sr., Regional Director

Thank you very much for submitting a review regarding your stay at the BW Kelly Inn Omaha. We appreciate your feedback and hope to see you again in the near future.

Great Place!
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5 of 5 stars
BatataGirl   2 contributions
Chicago, IL
Apr 8, 2009 | Trip type: Couples
0/1 found this review helpful

After a God-awful experience at the Carlisle (down the street) that required us to check out within 10 minutes of checking in, we went to the Best Western Kelly Inn in hopes that there would be a room free. Not only was there a room available, but the front desk clerk gave us a deal on the room because we... more

Management response from
DaveWollmanSr, Regional Manager

I want to Thank You for writing a review of your experience at the Best Western Kelly Inn. We take a lot of pride in providing the best possible guest experience. I am very glad that you found everything to your liking. We look forward to seeing you again.

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1 of 5 stars
AnnIowa   1 contribution
Iowa
Mar 27, 2009 | Trip type: Family
0/1 found this review helpful

Note to hotel trashers ... hotel staff is not allowed to contact hotel management on Sundays! We stayed at this hotel with our two young girls on a Saturday night on our way through Omaha. At around 9 pm, a raucous, loud party began in the room directly above us. We called the front desk twice and although they did... more

Management response from
Dave Wollman Sr., Regional Director

I want to extend my deepest apologies for your recent stay at the Best Western Kelly Inn Omaha. At Kelly Inns Ltd. guest satisfaction is one of the cornerstones of the Kelly Inn philosophy, and we set very high standards in this area for all our properties. We obviously did not meet those standards in your experience. I have shared...

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1 of 5 stars
OmahaJoy   5 contributions
Omaha
Mar 27, 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

This hotel used to be great, but the service, rooms have all declined greatly. The service is so extremely rude, the rooms are not clean, and it seems as though no one cares about customer service at all there. I found a toenail in my bed!! Gross!! I would not recommend this hotel to anyone!! Total dump more

Management response from
DaveWollmanSr, Regional Manager

I want to sincerely apologize for the items which you found unacceptable during your stay with us. It saddens me that this experience was not what you have come to expect from the Best Western Kelly Inn Omaha. Please be assured that I have shared your feedback with the Kelly Inn Team in Omaha. We have taken steps based on...

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3 of 5 stars
Wekick   32 contributions
St. Charles
Mar 27, 2009 | Trip type: Family
1/2 found this review helpful

If it matters to you --->no wireless, no microwave, no frig. I guess they may be available in some rooms according to the website, but not the one we stayed in. We have stayed on 5 previous occaisions and it seems to have declined the last two times we stayed. It is not a smoke free hotel so there is... more

Management response from
DaveWollmanSr, Regional Director

I want to thank you for taking the time to complete a review of your last stay at the Best Western Kelly Inn Omaha. We welcome your comments as an opportunity to improve our product and service. We have microwaves and fridges in over 50% of our rooms. Plus we do have some additional units available upon request. I am...

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Best Western Kelly Inn Also Known As

  • Best Western Kelly Hotel
  • Best Western Omaha
  • Omaha Best Western
Address: 4706 S 108th St, Omaha, NE 68137