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Comfort Inn at the Zoo

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2920 South 13th Court, Omaha, NE 68108
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Comfort Inn at the Zoo
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Comfort Inn at the Zoo
Comfort Inn at the Zoo
Comfort Inn at the Zoo
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158 reviews from our community

Traveler rating
    48
    60
    25
    13
    12
See reviews for
71
36
8
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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There are newer reviews for Comfort Inn at the Zoo
See the most recent reviews
Anamosa, Iowa
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2012

This hotel was clean and close to the zoo and other tourist sites. The continental breakfast was fabulous and saved us money because we didn't have to go out for breakfast. The pillows were a small size, but they give you 4 per bed, so it wasn't an issue. The faucet in the sink and tub were loose, which makes... More 

Was this review helpful? Yes
Comfort_Inn_Zoo, Manager at Comfort Inn at the Zoo, responded to this review

Thank you for choosing our hotel for your recent trip to the Zoo! Our location does place you just moments away from most major attractions here in Omaha, and our proximity to I-80 can get you everywhere else in a hurry. We are happy to see that you enjoyed our breakfast so much; we've tried our hardest to include items... More 

1 review
5 of 5 stars Reviewed September 9, 2012

The rooms were very clean and the sliding door to the middle patio was beautiful! Raquel was veey friendly and helped me around the hotel! Definantly a great stay! I would also like to comment on the vending machines. The variety of choices were great and the hotel location is right across from jimy johns. Its very convienent.

Was this review helpful? Yes
Comfort_Inn_Zoo, Manager at Comfort Inn at the Zoo, responded to this review

Thank you very much for your kind words regarding your recent stay. We are very happy to hear that Raquel was so helpful; she is a wonderful person and a valued member of our Guest Service Team. Comments such as yours are truly rewarding, and I assure you they are appreciated more than you know. Thank you for taking the... More 

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 6, 2012 via mobile

Fitness center was a JoKe. Room walls so thin all we could hear was barking dogs in a room across the hall and someone who sounded like they were going to cough themselves to death. Beds not comfortable at all.

Was this review helpful? Yes 1
Comfort_Inn_Zoo, Manager at Comfort Inn at the Zoo, responded to this review

Thank you for taking the time to write a review of your recent stay with us. I am disappointed that we were unable to exceed your expectations, and want to apologize on behalf of our staff. While we welcome pets at our hotel, we do ask that they are never left unattended in our rooms; we've found that our furry... More 

Sioux Falls, South Dakota, United States
1 review
3 of 5 stars Reviewed September 4, 2012

When we first got into our room I noticed a foul odor, almost like sour body odor. Then when I went to check out the bathroom I smelled sewer gas. I got a hold of management, (The Manager was very concerned and acted immediately), we were moved to a different room. The room we were moved to did not have... More 

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ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear Marti M, Thank you for telling us about your stay with us. We are sorry for the inconveniences that you encountered out our hotel. We are extremely sorry for these. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and for future guests to the hotel.... More 

Williamsfield,IL
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2012

The room was big and had a nice facilities. It had 2 queen beds and also a mini fridge. The hallway smelled horribly of smoke. The room however did not smell which was good. The pillows on the bed were kind of small not like a regular pillow. The breakfast was okay it had the usual continental breakfast stuff nothing... More 

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ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear KatiWilliamsfield_IL, Thank you for providing us with this review. We appreciate all of your comments and concerns about the hotel. We are sorry for the smell of smoke in the hallway. We have passed then on to our staff. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your feedback.... More 

Iowa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed August 18, 2012

one of the reasons we picked this hotel is because it's really close to the zoo. the beds are uncomfortable, the pillows for the bed are the size of throw pillows for a couch and feather, which i find uncomfortable. the pool is really small and was really crowded when i took my children swimming. would i stay here again?... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear melees_2010, Thank you for telling us about your stay with us. We are very sorry that you were not satisfied with your stay. We appreciate you telling us about your concerns. We are sorry for any inconvenience that you suffered from this. We appreciate all guest feedback it allows us to make the hotel better. Thank you for your... More 

New Jersey
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 13, 2012

I stayed for the weekend in a smoking room as I had requested. The room was clean. The bathroom was clean with an excellent shower head and plenty of towels. Bed was comfortable, although I don't understand the half-sized pillows. The room came with a microwave and a refrigerator that was larger than the normal hotel refrigerator. There is no... More 

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ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear NJSolo Traveler, Thank you for telling us about your stay with us. We appreciate all of your comments and concerns. We have passed your concerns on to our staff. We are sorry for any inconvenience that any of them caused you. We appreciate all guest feedback because it allows us to make the necessary changes to our hotel to... More 

Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2012

After 2 days of driving we arrived to our room. It was then that I realized I reserved the wrong room. They were able to provide us with a fantastic room with no problems. Service was outstanding. Breakfast was great, all fresh.

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear GretchenMichigan, Thank you for telling us about your stay with us. We appreciate all of your comments. We are glad that we could get you in the right room. Thank you for staying with us. We are glad that we could accommodate you. Thank you for your time. We hope that you will stay with us again in the... More 

Iowa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2012

I chose this hotel being that it was very close to the zoo. Couldn't beat that. For the price, you get what you pay for. I booked a standard room with a court yard view (by default, it was the last room available when I booked.) I arrived to the hotel to find out that my room was given to... More 

Was this review helpful? Yes 1
Charlotte
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2012

A bit pricey. We paid 130/night. I would recommend the Element Hotel. It was cheaper (109/night) and they have shuttle service. - Clean and comfortable hotel and rooms (no bedbugs!) - Not exactly quiet. Lots of kids running back and forth down the halls. Stay on the 2nd floor. - 5 minute drive to the zoo/35 minute walk (Zoo is... More 

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