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Comfort Inn at the Zoo

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2920 South 13th Court, Omaha, NE 68108
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1 room 1 guest
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Comfort Inn at the Zoo
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174 Reviews from our TripAdvisor Community

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Traveler rating
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    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colorado Springs, Colorado
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

I was not impressed with this hotel at all. First I was told that I could have a roll-away in our room and the front desk advised that I could not. He asked if I made the reservation with 800 number or directly at the hotel, I advised I made it with the number listed on the Comfort Inn website... More 

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Iowa
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

After our first night, housekeeping only cleaned our bathrooms. They didn't make beds or vacuum the main room. At breakfast they ran out of plates during serving hours - someone could have run to convenience store across parking lot and got some. They probably wanted to shut down early. They closed down right at 9 and several employees were eating... More 

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Sioux Falls, SD
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We had six rooms here for one night after a family trip to the Henry Doorly Zoo. I was a little nervous from reading other reviews before our trip, but our stay was just fine. The girl at the front desk who checked in our hot and tired group was very pleasant and helpful. I had a 2 queen room... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear Chris, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Sincerely, Hotel Management More 

Des Moines, Iowa
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

The good: Location good for the zoo and minutes to downtown via 13th St north. Staff nice, room was clean, free breakfast was good-lots of choices waffles, biscuits & gravy or scrambled eggs & sausage or yogurt and hard boiled egg. Our bed was soft. The bad: flat screen tv was analog cable from cox. The toilet in our first... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear Curtis, Thank you for taking the time to review our hotel. We appreciate the feedback so that we can continually work to improve guest satisfaction. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management More 

St. Louis
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Checked in. Went to room. Checked out, immediately. Way overrated by other TripAdvisors. You can do much better! Minimally maintained. Room was very noisy with cold air return in hallway by our door. Filter dirty in air duct! Close to highway but entrance confusing.

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear Charles, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to not just meet, exceed your expectations. Sincerely, Hotel Management More 

Kansas City, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was clean, check in was easy, the hotel was easy access to the interstate and Henry Doorly Zoo. The walls were paper thin - we could hear kids screaming above us well after midnight, there did not seem to be adequate parking for the number of rooms, and the breakfast was served in the hallway so we were... More 

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ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear Gwen, Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize about the noise during your stay. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again. Sincerely, Hotel Management More 

Newton, Iowa
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 22, 2015 via mobile

I stayed 3 days at hotel am had 2 rooms. This hotel has a great breakfast and is close to zoo so perfect for family's. it's close to McDonald's and a 24 hour gas station. Rooms were nice and had a mini fridge. This is best hotel closest to zoo, a must in Omaha.

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear ArkansasGulfBreez, Thank you for reviewing our hotel. We are glad you had a nice stay and would stay with us again. We appreciate the feedback and your business. We look forward to seeing you again should your travels bring you back to the area. Sincerely, Hotel Management More 

Arkansas
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 19, 2015

Our room was fine...2nd floor with no elevator was a little surprise but after walking 10 miles at the Zoo what's a flight of stairs? LOL Room could have been a little quieter, people in the halls were fairly loud but couldn't hear road noise at all. There was a big gap on the side of our door and I... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear Guest, We thank you for taking the time to review our hotel. We appreciate the valuable feedback and your business. We hope yous stay with us again in the future should your travels bring you back to the area. Sincerely, Hotel Management More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 4, 2015 via mobile

Two story hotel with nice rooms. Indoor pool is a bit small, but temperature was great. Breakfast in the morning is very standard- cereal, bread, waffles, eggs, etc. Only problem is no elevator. If you have lots of luggage, you will be making multiple trips.

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear Abby, Thank you for taking the time to review our hotel. We are glad you enjoyed the pool. We appreciate the feedback. On behalf of our entire staff at Comfort Inn Zoo we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management More 

Mequon, Wisconsin
Level Contributor
101 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 2, 2015

Our second stay at this Comfort Inn. Clean and pleasant stay. Good breakfast. They don't have an elevator and I forgot to request first floor, so we had a bit of lugging to do. Biggest complaint? Slow and spotty WiFi. Really? Upgrade, please. Great location close to zoo and I80 and a quick 10 minute drive to the old town... More 

Was this review helpful? Yes
ManagementTeamGM, Manager at Comfort Inn at the Zoo, responded to this review

Dear ProfMercator, Thank you for taking the time to review our hotel. We are pleased to see that you had a pleasant stay. we appreciate the feedback. On behalf of our entire staff at Comfort Inn Zoo we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,... More 

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