I agree with some others have said about this hotel.. It may be convenient to the rail terminal but I was here during the winter on busoness and the hotel is not close to anything. it is at the bottom is a hill and at times I was not sure the rental car was going to make it on the...
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Room was okay. Nothing special, nothing awful. The location might be fine when the weather's better, but during the winter, being down at the bottom of a hill wasn't so fun with the snow-packed roads. I never got stuck, but it was a near thing. And the internet was bad, not at all reliable.
Thank you for your comments on Tripadvisor. I am sorry to hear that our guest internet was not working for you during your stay. We did receive more complaints about the efficiency about our internet system and since have upgraded to a much faster, more efficient system. We want to make sure that we do everything possible to make our...
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I came in on a late flight and was given an unbearably smelly room, room 106. Couldn't sleep and requested a room change at 3am. I moved across the hall and slept a few hours. Next morning I discovered that my coat, car keys and cell phone were gone, stolen from the first room while I slept. I had to...
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Thank you for your comments on Tripadvisor. I deeply apologize that your stay at this hotel was terrible and about all of the situations that had happen to you. I understand how frustrating this is and I would like to talk to you further about the situation. I apologize again for your negative experience and I hope you do not...
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I would hate for a first timer to stay here and have a bad FIRST TIME EXPERIENCE. People sneak their dogs in the rooms, dog hair was all over the top bed covers, sink was clogged, black mold was present in the restroom, in its beginning stages ( not to serious but enough to make it feel cheap, and uncomfortable)...
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Thank you for your comments on Tripadvisor. I am terribly embarrassed and deeply apologize for the horrific stay that you had at our property. The housekeeping issues especially have no excuses. It is because of these comments and comments from others that we have gotten a new Executive Housekeeper that is making great strides in correcting these problems and making...
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the hotel is on a salmon fishing creek, next to the train to port, next to the wild ride sled dog rodeo and the lobby has great lodge decor. Cookies and milk too! the staff was very helpful.
Thank you for your comments on Tripadvisor. We are so glad that our hotel was able to accomodate you and your family on your vacation. We have plenty of upgrades in store for 2012 and hope that you can come back and enjoy them with us again.
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In the entrance there is a big bear in a glass case which gives the real feel of being in Alaska. If you are a light sleeper don't stay here because its next to the railstation.
I stopped after a 1200Km bike ride so had no trouble sleeping. I shared a room , a king bed each, and we could...
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Thank you for your comments on Tripadvisor. We really enjoy having your bike race end at our hotel and hope that we can have it conclude here again next year. You racers are always amazing guests and we really enjoy having you at our property. Thank you again for your feedback as any type of comments can only help us...
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I like the location close to trains and right on a bike path with Ship's Creek racing along just outside.
The rooms were as promised and were in reasonable condition (except for the one nearest the front desk that had clearly been smoked in - in a smoke free property)
Breakfast - not stellar but adequate appeared as promised. the...
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Thank you for your comments on Tripadvisor. I was deeply disturbed after reading your comments about our front desk staff and how they handled your group. After reading this and comments from others I did make the decision to make drastic changes at the front desk. How your group was handled is never how a front desk should treat their...
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We needed a hotel close to the railroad, and this is certainly the best choice as you don't need a shuttle -- it is easy block or so walk to the railroad depot from the hotel (shorter distance than when we slogged our luggage in the airport to the check in desk!!!! - much shorter). We booked this because it...
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Thank you for your comments on Tripadvisor. I am so glad to hear that the location of our property worked out so well for you on your trip. I completely agree that the hotel did need some work and it is because of your comment and comments of others that we have begun to upgrade and renovate the hotel. An...
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Hotel itself was satisfactory, but was awoke very night with loud train horns starting very early in the morning. Rooms were hot & stuffy. Aircon noisy. Ok for insomaniacs but not me.
Thank you for your comments on Tripadvisor. I am so sorry that your stay with us was not to your liking. We do advertise that we are next to the rail depot but I understand it not being for everyone. I apologize that you had difficulty with your air conditioning. We have puchaced new A/C units for almost all room...
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My elderly parents and I stayed in this hotel for one night in between the Fairbanks-Anchorage and Anchorage-Seward trips on the Alaska Railroad. Its greatest advantage is its proximity to the Alaska Railroad. While a shuttle is available to meet railroad passengers--a service that was very timely and convenient in our case--the property is also so close to the train...
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Thank you for your comments on Tripadvisor as we love to hear guest feedback. We are so happy that you found our property accomodating for your stay in between your railroad trips and our front desk staff was more than happy to serve you. I am sorry to hear that there was considerable wear to your room and because of...
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