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Sheraton Anchorage Hotel

3.5 of 5 401 East 6th Avenue, Anchorage, AK 99501
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Sheraton Anchorage Hotel
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Sheraton Anchorage Hotel
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649 reviews from our community

Traveler rating
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    38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Anchorage Hotel
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Anchorage, Alaska
Top Contributor
58 reviews 58 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 5, 2012

This was a good spring deal for Alaska. Entire room was clean. Bed was comfortable. Couldn't check in until 3 pm exactly. I would stay here again. My daughter & I enjoyed the hotel.

Was this review helpful? Yes 1
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear Susan J, Thanks for choosing the Sheraton Anchorage Hotel, and for taking the time to write & post a review of your visit on TripAdvisor. I am so glad you enjoyed your stay,and found our hotel to be a good deal. Thanks too for pointing out how clean the room was and that the bed was really comfortable. I... More 

Alaska, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 2, 2012

My issues began as soon as I walked into my room. I thought I had just walked back outside to the icy cool. Cold doesn't even begin to describe it. After turning heat up to 90 I left to go get a bit of lunch at the Jade. Horrible waiter...forgot our order and brought appetizer after main meal...no a big... More 

Was this review helpful? Yes 1
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear Bridgetrh I want to sincerely apologize for the challenges and inconvenience we caused you during your recent stay at our hotel. There is no excuse I can offer for not providing the accommodations or level of service you deserve. I completely understand your frustration and why you found it necessary to document your concerns in your TripAdvisor review. I... More 

San Francisco, California
Top Contributor
54 reviews 54 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 22, 2011

The best part of our stay was the people; Wendy at the front desk made us feel so welcome! She offered us tips on where to eat, told us a little bit about Alaska, and still did a very efficient job checking us in. The hotel rooms were good - nothing fancy, but pretty spacious and clean. The location of... More 

Was this review helpful? Yes 2
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear Noncorteccia, Thank you for choosing to stay with us and for taking the time to post a review on TripAdvisor. I was happy to read that you found our staff to be so friendly and helpful, your room clean, and our location convenient. I appreciate your feedback about your restaurant experience and the taste of our seafood dishes. I... More 

Rescue, CA
Contributor
17 reviews 17 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 16, 2011

The hotel is fine if you're on vacation. The food is better than par and the views are great. However, if you are there are business and your expectation is to be treated as a VIP, then you are at the wrong hotel. The staff find it very difficult to multi-task and don't even think you are going to have... More 

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear shanaka99, Thank you for staying with us, and for posting a review of your visit on TripAdvisor. I'm glad you found our food above par, and that you enjoyed the gorgeous views visible from our guest rooms. I am very sorry that you had challenges with the speed of your check in and that our staff seemed preoccupied. I... More 

Melbourne, Australia
Top Contributor
98 reviews 98 reviews
79 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed November 28, 2011

I stayed here as part of an Alaskan ground tour. Sheraton, based on the name makes you expect greatness. The room was exactly what I expected from this hotel, so in that regards the rooms are worth the money you spend. The only downside to this hotel was the wifi is only free in the lobby. Considering even at a... More 

Was this review helpful? Yes 1
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear tonestar24, Thank you for your patronage and for taking the time to post a review of your stay in our hotel on TripAdvisor. I would first off like to apologize for the challenges you faced while staying with us. There is no excuse for any member of our staff to speak or act rudely to you or any guest.... More 

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 27, 2011 via mobile

We are a military couple with two cats who just moved here from Virginia, and we initially tried to get a room at an Extended Stay. When we pulled into town at nearly midnight, the Sheraton was the only pet-friendly hotel that looked nice and had availability. So potential readers of my review don't write us off, we've lived and... More 

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JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear alohacoastie, Thank you for your patronage and for taking the time to post a review of your stay with us on TripAdvisor. I want to personally apologize for the challenges you faced while staying with us. We obviously could have done a better job of taking care of you and the cats during your stay with us. For that... More 

Toronto, Canada
Top Contributor
69 reviews 69 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 25, 2011

This is a big monotonous building in an at least moderately attractive and charming city. Bad food, cold and inconvenient room but very friendly staff. Got a great corporate rate through a partner business but still not worth it. The one big complaint was I arrived in Anchorage but my luggage did not.. they had no toiletries at the front... More 

Was this review helpful? Yes 1
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear jlhrox, Thank you for staying with us and for taking the time to post a review of your visit on TripAdvisor. I would like to apologize for not having toiletries available at the front desk; I know that made a bad situation worse and feel awful about it. I was hoping that I might have an opportunity to speak... More 

Bethel, Alaska
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2011

I travel into Anchorage frequently on business and had fallen into the routine of staying at my old regular hotel. Some recent negative developments at the property caused me to seek a new location. I had some business at the Atwood building and an event to attend at the Egan center so I decided to try the Sheraton and boy... More 

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear Chris T, Thank you for choosing to stay with us, and for posting a review of our hotel on TripAdvisor. I am very glad that you have chosen us as your new "home away from home" in Anchorage. Thanks too for the compliments on our renovation, we are all very proud of the property. I agree that we have... More 

on vacation
Top Contributor
50 reviews 50 reviews
38 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed November 13, 2011

Sheraton Anchorage is an average hotel. It has average decor, average amenities, average everything. The problem is, the Sheraton is a Starwood hotel, and as such, it should be consistent with what Starwood offers. There are many disappointed guests, especially those who are Starwood Preferred Guests. I checked in and was told I received an upgrade to a junior suite.... More 

Was this review helpful? Yes 1
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review

Dear thaliajen, I want to sincerely apologize for the challenges and inconvenience we caused you during your recent stay at our hotel. There is no excuse I can offer for not providing the accommodations or level of service you deserve. I completely understand your frustration and why you found it necessary to document your concerns in your TripAdvisor review. I... More 

Soldotna, Alaska
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 10, 2011 via mobile

Nothing special.. but cute decor great view.. comfy beds

Was this review helpful? Yes
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Hotel Summarization (Beta)

What travelers say

  • Very nice(12)
  • Club level(9)
  • Few blocks(4)
  • Ice Spa(4)
  • Friendly and helpful(4)
  • Great view(3)

Additional Information about Sheraton Anchorage Hotel

Address: 401 East 6th Avenue, Anchorage, AK 99501
Phone Number:
Location: United States > Alaska > Anchorage > Downtown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Anchorage Hotel 3.5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Sheraton Anchorage
Anchorage Sheraton
Hotel Style:
#12 Business Hotel in Anchorage

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