First, the people at this Sheraton are why I'm giving this a four rating. All of the individuals, with one exception, were really outstanding - very, very friendly - sincere and welcoming.
Its an older Sheraton, which you see a lot as a dedicated SPG traveler. But the lobby and bar and gym were nice. When I checked in I...
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Dear Andrew and Kate,
Thank you for staying with us, and for posting a review of your visit on TripAdvisor. I want to apologize for the challenges you had getting the upgrade you deserved. I'm glad you notified the SPG team & that David reached out to you to try to make things right. I'm also happy to hear that...
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We loved staying at this hotel. The staff was very friendly and service was excellent. The rooms were clean and very large. The food was good. This is the best Sheraton our family has ever stayed in.
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Dear MrsA5,
Thank you for choosing to stay with us and for taking the time to post a review of your visit on Tripadvisor.
I am so very happy that you enjoyed your stay with us. All of us at the Sheraton Anchorage are dedicated to providing an exceptional guest experience and a clean comfortable facility for our guests.
I...
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This was a good spring deal for Alaska. Entire room was clean. Bed was comfortable. Couldn't check in until 3 pm exactly. I would stay here again. My daughter & I enjoyed the hotel.
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Dear Susan J,
Thanks for choosing the Sheraton Anchorage Hotel, and for taking the time to write & post a review of your visit on TripAdvisor. I am so glad you enjoyed your stay,and found our hotel to be a good deal. Thanks too for pointing out how clean the room was and that the bed was really comfortable.
I...
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My issues began as soon as I walked into my room. I thought I had just walked back outside to the icy cool. Cold doesn't even begin to describe it. After turning heat up to 90 I left to go get a bit of lunch at the Jade. Horrible waiter...forgot our order and brought appetizer after main meal...no a big...
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Dear Bridgetrh
I want to sincerely apologize for the challenges and inconvenience we caused you during your recent stay at our hotel. There is no excuse I can offer for not providing the accommodations or level of service you deserve. I completely understand your frustration and why you found it necessary to document your concerns in your TripAdvisor review.
I...
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The best part of our stay was the people; Wendy at the front desk made us feel so welcome! She offered us tips on where to eat, told us a little bit about Alaska, and still did a very efficient job checking us in. The hotel rooms were good - nothing fancy, but pretty spacious and clean. The location of...
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Dear Noncorteccia,
Thank you for choosing to stay with us and for taking the time to post a review on TripAdvisor.
I was happy to read that you found our staff to be so friendly and helpful, your room clean, and our location convenient.
I appreciate your feedback about your restaurant experience and the taste of our seafood dishes. I...
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The hotel is fine if you're on vacation. The food is better than par and the views are great. However, if you are there are business and your expectation is to be treated as a VIP, then you are at the wrong hotel. The staff find it very difficult to multi-task and don't even think you are going to have...
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Dear shanaka99,
Thank you for staying with us, and for posting a review of your visit on TripAdvisor. I'm glad you found our food above par, and that you enjoyed the gorgeous views visible from our guest rooms.
I am very sorry that you had challenges with the speed of your check in and that our staff seemed preoccupied. I...
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I stayed here as part of an Alaskan ground tour. Sheraton, based on the name makes you expect greatness. The room was exactly what I expected from this hotel, so in that regards the rooms are worth the money you spend.
The only downside to this hotel was the wifi is only free in the lobby. Considering even at a...
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Dear tonestar24,
Thank you for your patronage and for taking the time to post a review of your stay in our hotel on TripAdvisor. I would first off like to apologize for the challenges you faced while staying with us. There is no excuse for any member of our staff to speak or act rudely to you or any guest....
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We are a military couple with two cats who just moved here from Virginia, and we initially tried to get a room at an Extended Stay. When we pulled into town at nearly midnight, the Sheraton was the only pet-friendly hotel that looked nice and had availability. So potential readers of my review don't write us off, we've lived and...
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Dear alohacoastie,
Thank you for your patronage and for taking the time to post a review of your stay with us on TripAdvisor. I want to personally apologize for the challenges you faced while staying with us. We obviously could have done a better job of taking care of you and the cats during your stay with us. For that...
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This is a big monotonous building in an at least moderately attractive and charming city. Bad food, cold and inconvenient room but very friendly staff. Got a great corporate rate through a partner business but still not worth it. The one big complaint was I arrived in Anchorage but my luggage did not.. they had no toiletries at the front...
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Dear jlhrox,
Thank you for staying with us and for taking the time to post a review of your visit on TripAdvisor. I would like to apologize for not having toiletries available at the front desk; I know that made a bad situation worse and feel awful about it. I was hoping that I might have an opportunity to speak...
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I travel into Anchorage frequently on business and had fallen into the routine of staying at my old regular hotel. Some recent negative developments at the property caused me to seek a new location. I had some business at the Atwood building and an event to attend at the Egan center so I decided to try the Sheraton and boy...
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Dear Chris T,
Thank you for choosing to stay with us, and for posting a review of our hotel on TripAdvisor. I am very glad that you have chosen us as your new "home away from home" in Anchorage. Thanks too for the compliments on our renovation, we are all very proud of the property.
I agree that we have...
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