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GuestHouse Anchorage Inn

2.0 of 5 321 East 5th Avenue, Anchorage, AK 99501 (Formerly Days Inn Downtown)
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GuestHouse Anchorage Inn
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GuestHouse Anchorage Inn
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112 reviews from our community

Traveler rating
    17
    30
    38
    13
    14
See reviews for
19
33
14
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
  • All months
    (112)
  • Mar-May only
    (25)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (0)
All months
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed there Nov. 2014, woke up at 4:30am to a bug crawling on my pillow, collected it & saw it was a BED BUG. Found 2 more on the beds. Called front desk, left a message w the manager who to this day (4 days ago) has Not called back, & I tried several times to contact. Took pictures of... More 

Was this review helpful? Yes 2
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Please accept my apologies that we were unable to provide you with the refund you requested. We previously have had four conversations on your concerns. As I advised you, we take bed bugs very seriously and take every precaution necessary to make sure that these uninvited pests are immediately eliminated prior to being reported. American Pest Management has helped us... More 

Sydney, Australia
Top Contributor
101 reviews 101 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 27, 2014

Stayed for 7 nights with a friend - room was large with 2 double beds and a private bathroom. For about $100 a night we were really pleased. Plus the free airport shuttle is an awesome touch. All the staff were really helpful and the laundry room is a great feature. There is a small restaurant across the road that... More 

Was this review helpful? Yes
Tammy W, Manager at GuestHouse Anchorage Inn, responded to this review

Please accept a huge thank you from all of us here at the GuestHouse Anchorage Inn! We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments are worth reading and learning from, even the good ones. Thank you again and we hope... More 

Manila, Philippines
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 22, 2014

Stayed during a layover for aircraft maintenance. Very pleasant staff at desk (met three members - all very helpful and accommodating.) Room was clean and well equipped. Carpeting in common areas was dingy.

Was this review helpful? Yes
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Thank you for taking the time to tell us about your stay and for the kind remarks you made about our staff and service. I would like to apologize that the carpet in our common areas were not up to standards. I have informed the housekeeping manager of your concerns and she immediately had the areas shampooed. I hope you... More 

Warsaw
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 29, 2014

Just returned from another Alaskan trip with our family of 7. We, again, stayed at GuestHouse Anchorage. Can't say enough about the place, it's suited us just fine and we've stayed there 5 or 6 times in the past few years. Staff is very accommodating, even down to filling our request for specific rooms. Also we were allowed to stay... More 

Was this review helpful? Yes 1
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Thank you for being a loyal guest at the Hotel and taking the time to share your experience. I am pleased that your enjoyed the GuestHouse Anchorage Inn and its great location. Our team looks forward to being able to welcome you back in the future. More 

Contributor
17 reviews 17 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 23, 2014

Staff are very helpful and friendly Rooms spacious beds comfortable Very central close to restaurants and attractions There is a restaurant across the road which is quite handy nice food Coffee shop at the back of the hotel which is great Good gym

Was this review helpful? Yes
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Thank you for staying with us and for taking the time to share your experience. I am pleased to hear that the service, our location and restaurants all added to your visit. We hope to welcome you back in the future. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2014 via mobile

We were within walking distance to downtown Anchorage & that was so handy as there are great restaurants & good shopping downtown. The staff at the front desk are very friendly & helpful. The rooms are a bit outdated but very clean & quiet.

Was this review helpful? Yes
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Thank you so much for selecting GuestHouse Anchorage Inn for your recent stay in Anchorage and for the kind remarks you made about our staff, service and location. We hope to become your home away from home when visiting Anchorage and look forward to your frequent return. More 

Utah
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

I am a bit late in leaving my review for this hotel, but wanted to express my gratitude for the hotel staff. I stayed here the beginning of August, 2014. I came with my 2 kids. We landed in Anchorage after midnight and did not have a hotel booked. I called around and either there wasn't an answer or they... More 

Was this review helpful? Yes 1
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Thank you for taking the time to share your experience at GuestHouse Anchorage Inn. We are pleased that you took the time to let us know about the service rendered to you by the Hotel staff and especially Chris. In the hospitality industry, we know that the number one factor in guest satisfaction is service and attitude of employees. We... More 

Las Vegas, Nevada
Top Contributor
55 reviews 55 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 11, 2014

The pleasantness of the staff ran hot and cold. The morning we arrived we were pleasantly permitted to check in around noon. The van driver was also quite pleasant. Whenever we called down to the front desk we were bothering them though. Lobby was nice, but we had to catch a plane before they put out their breakfast, so unable... More 

Was this review helpful? Yes
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

We certainly appreciate you taking the time to express your concerns regarding your recent stay at our hotel. I was sorry to hear that we failed to meet your expectations in several areas. It is our goal to consistently provide the highest quality in both product and service, and it is vital to our continued success to know when we... More 

Top Contributor
135 reviews 135 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 8, 2014

Nothing special but works for a day or two. Got off to a rough start with the shuttle, promised 20 minutes when I booked and it took an hour. Rooms are clean but small. Walking to downtown very convenient. Bottom line works for a short stay but we will try something different next time

Was this review helpful? Yes
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Thank you so much for taking the time to share your feedback. I’m pleased to hear that your stay was an enjoyable one overall. The comments you shared about our courtesy airport shuttle service will certainly be addressed. The necessary improvements made to alert our customers that the shuttle is approximately 12-20 away from the airport, but this time will... More 

Volcano, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 5, 2014

We were booked into this place by our travel agent for a 3 night stay. We made it through one night only because it was too late in the day to find an alternative. The bed linens had not been washed or changed. One sheet had a stain of what appeared to be excrement. The bathroom appeared to be clean,... More 

Was this review helpful? Yes
Tammy W, General Manager at GuestHouse Anchorage Inn, responded to this review

Thank you for bringing to our attention the problem you encountered with the GuestHouse Anchorage Inn. There is never an excuse for providing valued clients, such as yourself, with anything less than a perfect experience. We apologize for the inconvenience this has caused you and have reported the matter to the Executive Housekeeper for corrective action. We credit our success... More 

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Additional Information about GuestHouse Anchorage Inn

Address: 321 East 5th Avenue, Anchorage, AK 99501 (Formerly Days Inn Downtown)
Phone Number:
Location: United States > Alaska > Anchorage
Price Range (Based on Average Rates): $
Hotel Class:2 star — GuestHouse Anchorage Inn 2*
Number of rooms: 130
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Also Known As:
Days Inn Downtown Hotel Anchorage
Days Inn Anchorage
Anchorage Days Inn

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