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BEST WESTERN Golden Lion Hotel

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1000 East 36th Avenue, Anchorage, AK 99508
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BEST WESTERN Golden Lion Hotel
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223 Reviews from our TripAdvisor Community

Traveler rating
    59
    91
    50
    14
    9
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70
51
21
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Golden Lion Hotel
See the most recent reviews
Pleasant Hill, California
Top Contributor
70 reviews 70 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 25, 2014

We stayed here for one night in the height of the tourist season. Long story short, We could have easily paid a lot more for a lot less somewhere else. The location is very good, the rooms were large, updated, quiet and very clean, the beds very comfortable, and the staff were quite accommodating. I was taken back to hear... More 

Was this review helpful? Yes
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. I am pleased to hear you enjoyed your stay with us. I am blessed to have a wonderful staff who truly appreciates that every guest has a choice of hotels here in Anchorage. We appreciate that you chose us and hope that is you are ever... More 

Colorado
2 reviews
3 of 5 stars Reviewed August 24, 2014

After the wonderful trip from Seward, we stayed here for only one night before catching a flight out of Anchorage. We stayed in room 221. We kept hearing the squeaky noise whenever the people from the room above walked. We normally have no problem sleeping during our trips at all. But, it was such a long and tiring night. I... More 

Was this review helpful? Yes
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. I am sorry that you heard the people above you and I will look into it.. We strive to make every guest stay a comfortable one and I appreciate your comments so we might be able to look into a possible solution. I am glad you... More 

St. Augustine, FL
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 23, 2014

The reviews I read didn't do this justice!!! The rooms were comfy and they had great customer service!! Tea & coffee in the lobby and allowing late checkout was a bonus!!! Great location to downtown too!!!

Was this review helpful? Yes
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for your review. We are pleased that you enjoyed your stay at our property. I hope that you enjoyed your time in Alaska and hope if you are ever in Anchorage again that you will choose to stay with us. Sincerely, More 

Juneau, United States
1 review
2 of 5 stars Reviewed August 23, 2014

Won't stay here again. No airport shuttle, no decaf coffee in restaurant (although they had decaf in lobby?), not near anything. I was unable to reach the front desk from the airport and had to try several times before someone finally answered...only to be told they didn't have an airport shuttle.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. I am sorry that you did not enjoy our location. We are a mid town property and not located downtown although downtown is less then 5 miles away. I understand that some people would prefer a downtown location. We do have several restaurants and shopping within... More 

Alice, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 19, 2014

I had read some negative reviews before I booked my stay here. I admit I was somewhat hesitant about staying here. We took a chance and booked our stay. Yes it's an older hotel but it's not as shabby as some people claim. I feel this hotel provides a clean comfortable room and a good value. My family and I... More 

Was this review helpful? Yes 2
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. We appreciate your comments and would also like to thank you for staying with us. I hope you enjoyed your travels around our great state. Thank you again, More 

Cornwall On Hudson, New York
Top Contributor
254 reviews 254 reviews
166 hotel reviews
212 helpful votes 212 helpful votes
3 of 5 stars Reviewed August 18, 2014 via mobile

When we first walked into the lobby I questioned if this was a wise hotel choice. Then when we got to our room the key card caused the green light to come up but the door wouldn't open. staff came to help and told us it was one of a couple of rooms where the handle had to lifted up.... More 

Was this review helpful? Yes 1
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. I am sorry that your door malfunctioned and I have had maintenance address the issue so it does not cause guest frustration in the future. As for our carpet the staff is correct it is only a few months old. We are still doing a bit... More 

Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 18, 2014

I'm only writing this review because I couldn't find anywhere to provide non-public feedback to the hotel. We've been travelling for over three months and this is the first place we've stayed where we've felt the need to address quality issues. On the negative side, the doona had a blood stain, all the surfaces were very dusty, the coffee machine... More 

Was this review helpful? Yes 1
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. What you experienced at the hotel is definitely not the standard we hold at the hotel. I will be reviewing your comments with all staff and addressing your issues. The owners of the restaurant will also be notified and made aware of the issues you had.... More 

latrobe
Top Contributor
117 reviews 117 reviews
34 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed August 14, 2014

Although not a new hotel and not in the middle of downtown it's a gem. It's not The Ritz. From check-in to leaving every member of the staff displayed pride in their job and place of employment. That's a big plus when housekeeping, maintenance, front desk and managers work closely together with everybody smiling and talking with guests like they... More 

Was this review helpful? Yes
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear guest, Thank you for your very kind review. I have passed your comments to all of the staff. As a manager of the hotel I am pleased that we were able to make you feel at home. We strive to give all our guest the comfort of home and make each of them a part of our hotel family.... More 

Boulder, Colorado
Top Contributor
121 reviews 121 reviews
71 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed August 11, 2014

This hotel is a little further from the downtown area (>2 miles) than I thought and does not offer shuttle service. However, the price was less expensive than more centrally located hotels even when adding cab fare into the mix. The room was spacious, clean, with comfy beds & pillows. There was a good internet connection. For members of their... More 

Was this review helpful? Yes 1
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. We appreciate that you are a loyalty member and chose to stay with us while in Anchorage. I hope that you had an enjoyable visit to Alaska and hope that if you are ever in Anchorage again that you will choose to stay with us. Sincerely, More 

Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 11, 2014

I stayed at this hotel when arriving late into Anchorage and needed a place not too far from the airport, or too far from Downtown area. This was perfectly situated and a very easy check in process. The room was very comfortable and had everything needed - bed and pillows were especially comfortable. Bathroom was adequate, but some parts a... More 

Was this review helpful? Yes 1
Lisa M, General Manager at BEST WESTERN Golden Lion Hotel, responded to this review

Dear Guest, Thank you for taking the time to do a review for us. We appreciate your business. I hope that you enjoyed your trip and if you are ever in Anchorage again that you will think of us. Sincerely, More 

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