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Westmark Anchorage

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720 W 5th Ave, Anchorage, AK 99501
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1 room 1 guest
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Westmark Anchorage
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Westmark Anchorage
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558 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbia, Maryland
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed yesterday NEW

We stayed here for just one night as part of the Holland America Line's Sea-land cruise in Alaska. Holland America owns the Westmark. The place was dingy; staff unfriendly and in fact sometimes plain rude, as one staffer pushed his way out of the crowded elevator we were on, ignoring those of us with luggage. The room was dark with... More 

Was this review helpful? Yes
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

For the price I was not impressed. We were charged extra since we were traveling with young children. The sliding glass door to the balcony was wide open when we walked in, the room had a ripped curtain, broken bathroom door lock, and broken security door lock. We came in late so decided to stay but checked out first thing... More 

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Travelers are raving about these Anchorage hotels

Scottsdale, Arizona
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First of all, the counter people we dealt with several times were all GREAT. very helpful and took care of some minor problems that occurred with our booking between us booking a pre night before our "regular" night that was a part of our Land/Cruise package we are taking with Holland America. It got messed up but everything was taken... More 

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear M1A2A3 I appreciate your comments and have passed them on to our Corporate Office, we will continue to renovate more of our rooms in the winter, thank you for saying the Hotel was clean and the service was good. Yours Sincerely More 

Norwich, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is primarily used for tour groups, to this end they are well organised and very efficient. Great central location so all amenities you require are within a short walking distance. The rooms are dated, clean but could do with freshening up and a little new decor.

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear NigelatDilham Thank you for taking the time to let us know about your stay and for the kind words, good news ,as we will continue this year to renovate more guest rooms,as we are now more than two thirds done! we will also be doing our lobby in the near future. We would love you to come back and... More 

Felixstowe, United Kingdom
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for one night before starting a 7 day Alaska Trip. Most of the other guests seem to do the same. Friendly staff. Room was spacious with a balcony, unfortunately overlooking the bus station. Clean, but rather dated. Internet was fast, breakfast ok, but rather expensive at $16.

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Karin-Felixstowe We thank you for your kind comments and wish you could haver stayed longer with us, it is a long way fromn Felixstowe! I know as I am from Littlehampton! I hope you have a great time travelling around Alaska and enjoy it as much as I do living here. Yours Sincerely More 

Edgartown, Massachusetts
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Westmark on the eve of an Alaska cruise vacation. It is a clean but severely dated property. The furniture, lighting and bathroom in our room needed a major refurbishment. There's not much more to say about the Westmark.

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear 1101 traveler As you say we are not the newest or the biggest Hotel in downtown Anchorage, but we are clean, friendly and constantly strive to provide superior service for just that reason, we hope that the many guests who stay with us recognise the efforts we put in to making our guest feel welcome and comfortable, and that... More 

Bensalem, Pennsylvania
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a decent, moderately priced hotel for Anchorage. It was not fancy but clean. The bed was comfortable. The staff was accomadating. We did not eat at the hotel. It was centrally located in downtown Anchorage and a few blocks from the visitor center.

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear foxyfrank7 Thank you for staying with us and for your nice comments, we all are happy that you enjoyed our service and we hope we get to provide it for you again in the near future, have a great time while you are here in Alaska. Yours Sincerely More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Ever since the Anchorage Westmark manager assisted me with a booking/payment issue in 2013, I have been a loyal business return customer. My room has ALWAYS been clean. I like the downtown location, and do not mind paying to get to and from the airport to stay here. The restaurant had good food my last stay (2015). I will be... More 

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Linda A It is always a pleasure to have you stay with us, we regard our regular guests as part of our family, and as good friends, see you again soon, and let us know if you need anything. Yours Sincerely More 

New Orleans
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

I want to rant about all of the Westmark hotel properties we stayed in on our Holland America Land and Sea Cruise in Alaska, Canada and Vancouver. Not one of them had continental breakfast that was free or even free coffee. So whatever you think your trip will cost, be sure to add breakfast daily.....because there is none. Most of... More 

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Annplaisance I am sorry you do not enjoy our Hotel,or Westmarks in general, however ,I think you will find that it is usually the Limited Service Hotels that do not have Restaurants, that provided room rate inclusive breakfast, or if you are in a loyalty program with a Hotel, most full service Hotels do not provide free breakfast unless... More 

Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very basic and no included breakfast. Transportation to the hotel is extra. Mass amounts of people and lines waiting to figure out bus etc. luggage blocked hallways and the elevators take a very long time. We got in after midnight and just appreciated a place to sleep before luggage had to be out at 6:30 am

Was this review helpful? Yes
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Kruiz90 So sorry that you did not get to spend much time with! getting in so late and leaving the next morning is not a lot of fun I am sure! we hope you get to relax more on your trip as you travel around Alaska, and perhaps return back to Anchorage and spend a little more time with... More 

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