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Westmark Anchorage

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720 W 5th Ave, Anchorage, AK 99501
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Westmark Anchorage
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511 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tonbridge, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Following the luxury of Pan Pacific Vancouver, the Oosterdam cruise ship and the McKinley Lodge the Westmark was a big let-down. It is convenient but the room smelt disgusting, the furniture was shabby in the rooms and filthy in the lounge. Breakfast was uninteresting and the staff were slow to fill up empty dishes. Shame to end our wonderful holiday... More 

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South Haven, Michigan
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Very basic hotel. Great location, but in desperate need of updating. VERY slow internet sometimes. Apparently, they are upgrading a few floors at a time, but haven't gotten to 9th yet. Owned by Holland America, so we had to stay here, but not sure I would pay.

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Level Contributor
70 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

A disgrace to the HAL brand. Our room smelled like a sewer and Heidi, the MOD, best solution was to sleep with the outside door open. Kinda cold for that! The furniture was excessively worn. Stuck across from the elevator, with a smelly room made for a miserable experience. HAL, you should be ashamed!

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Travelers are raving about these Anchorage hotels

Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel. Stayed there the one night on the land portion of our Holland America trip. The toilets on that floor seem to have an aversion to flushing, takes at least three attempts to clear. Had maintenance come up but no improvement. The restaurant is a little pricey but does do excellent fish and chips and the service is great.

Was this review helpful? Yes 1
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Lucaner Thank you for letting us know about your stay with us, I am so sorry for the issue you had with the toilet in your room, we did find the problem, someone had stuffed a large amount of tissue paper down a toilet and this had caused the pipeline to slowly clog, we were able to get a... More 

Porto Alegre, RS
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Spacious room with balcony, but with old furniture. Good internet connecction. The parking lot is small and expensive. Well located in downtown with good restaurants few steps away. The personal was atencious.

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Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Carlos2906 We are all very happy that you thought to send a comment regarding your stay here at the Westmark Anchorage, as you say, are rooms are a very nice size and we are close to everything downtown, as you continue your journey around Alaska, we hope you have a great time ,and hopefully we will see you again... More 

Kamloops
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a nice place to stay and the staff was friendly and helpful. Rooms were cleaned everyday and clean towels etc. came in every day. The food was good in hotel dinning area and very reasonable. Would go back there again to stay

Was this review helpful? Yes 1
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Gary W Thank you for your kind words, we are all pleased that you enjoyed your stay with us and found the Hotel to your liking, This time of year is very busy as I am sure you know and we get travellers from around the world staying with us as they get to experience Alaska, we hope you... More 

Talladega, Alabama
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

An OK hotel is what the Westmark Anchorage is, kind of like Holiday Inns. The room we had was suite-sized, with an excellent view. But the restaurant is more of a diner-quality place than anything else. The place is conveniently located. I must say that reviewing hotels for Alaska's main cities is somewhat irrelevant because the overwhelming majority of travelers... More 

Was this review helpful? Yes 2
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear SateldeGaman We appreciate you taking the time to let us know about your most recent stay with us, as you say all of our rooms are large and spacious, with good views of the surrounding mountains and water, we are in fact the only Hotel Downtown that has Balcony's! we are also almost in the middle of downtown and... More 

Melbourne, Australia
Level Contributor
224 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a fairly convenient location to shopping and places to eat. It also has a restaurant which we found reasonably priced with some tasty options. The staff at reception were very helpful. Although an obviously older hotel we found our room along with the bed, very comfortable. The lift can take a little while to arrive and... More 

Was this review helpful? Yes 1
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear Ingrid4711 All of us here are thrilled that you enjoyed your stay with us, as you say we are not the newest Hotel in town, but we are clean and try to be the friendliest!.True sometimes the elevators can get a bit busy at peak times! but a lot of people forget about the elevator we have around the... More 

Durham, NC
Level Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Westmark on the night before a Denali train trip, pre-cruise. It's a nice, clean, well-run hotel in the center of town. The room was comfortable, not super-fancy, and we had a view of the harbor (not that picturesque - sorry of industrial). Breakfast at the hotel's restaurant (Solstice) was a standard buffet. Everyone was friendly, and... More 

Was this review helpful? Yes 1
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear NCdoc We appreciate you taking the time to let us know about your stay here at the Westmark Anchorage Hotel, and that you enjoyed your overall stay with us, the views are great, but I do understand that now the Port of Anchorage is a Military Port as well as Commercial, and that has increased the cranes and equipment... More 

North Carolina
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was booked through triple A as part of our land/cruise trip to Alaska. I believe it is owned by Holland America. I found it too expensive for the very mediocre accomodations. If I were to go back I would not use this hotel. On the plus side, they're very efficient and helpful and everyone there is going on... More 

Was this review helpful? Yes 1
Kevin B, General Manager at Westmark Anchorage, responded to this review

Dear NorthCarolinaSan I do understand your frustration regarding the road work that went on for 3 days along 5th Ave.! We voiced our complaints to the City about the timing and how late they started in the evening, but did not get a lot of joy! we are glad that you did enjoy what the Hotel had to offer and... More 

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