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All 70 Anchorage hotels

Hilton Garden Inn Anchorage

3.0 of 5 Hotel   |   4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503
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Ranked #3 of 70 Hotels in Anchorage
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 19, 2013
racecar53 Cincinnati, OH
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355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Anchorage
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Cincinnati, OH
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 19, 2013

Shuttle from the airport picked us up in a timely fashion. Lobby was busy but we were able to check in without much delay. Everything was new and clean. 2 or 3 restaurants within walking Distance for a late dinner. Shuttle took us to Dollar Car Rental the next morning and we were off on our Alaska Adventure!!

Was this review helpful? Yes 2
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear racecar53, We really appreciate when guests comment on the great things about our Hilton Garden Inn Anchorage. Our location and complimentary shuttle are great options if someone comes into town and does not rent a vehicle. But, as you did, renting a car to see much more of Alaska is also an option as we will shuttle you to... More 

Knox, Indiana, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 18, 2013

We stayed here in June when we flew into Anchorage. It was OK, clean, friendly and helpful. Not a good deal and have stayed at better hotels in Anchorage. The lobby was nicely decorated but the food in the restaurant was over priced for what it was.

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Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Donnie S, Thank you for your comments here on TripAdvisor. As we have made some changes since your stay in June, we hope that you allow us another chance during your next stay in Anchorage. Summer rates in all of Anchorage seem to be what most people comment on, but we have tried to make changes where customer service,... More 

A TripAdvisor Member
5 of 5 stars Reviewed August 18, 2013

The Hilton Garden Inn in Anchorage is a very warm place in both atmosphere and hospitality. The restaurant food was good all day, and the staff made sure that we were well served. I would recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear TripAdvisor Member, We appreciate you recommending our great hotel. We've made some changes in our restaurant and it's being noticed. Thank you for your comments and we look forward to your next visit. Sincerely, Erik Mendoza General Manager More 

Durham, North Carolina
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 17, 2013

We came in late one night after a trip from Homer. We needed showers and to dry out some of our gear. Basically, we were greeted by a woman at the front desk who initially said we did not have a reservation. I asked her to please look again. She denied again that we had a reservation... only to see... More 

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Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Kate L, I really appreciate your comments here on TripAdvisor. There is always something we can work on and it seems that there are quite a few things to work on for our overnight shift. I am going to address these issues with the managers for the front desk and transportation. Please let me make it clear that we... More 

Houston, Texas
1 review
5 of 5 stars Reviewed August 11, 2013

Highly recommend Hilton Garden Inn for location. Lots of restaurants with in walking distance. Close to airport. Great friendly staff at front desk and restaurant. Very relaxing lobby. I look forward to my next visit to Alaska and The Hilton will be my choice for stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear MLJORDAN52, We appreciate your comments here on TripAdvisor. The comment about our staff makes me very happy with how we are moving forward with a whole new outlook on customer service. I am very pleased that you had a great stay and look forward to your next visit from Houston. Sincerely, Erik Mendoza General Manager More 

california
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 8, 2013

We stayed here twice. The room is spacious and clean. The service was outstanding and they have a shuttle that picks you up at the airport and also one that will take you downtown to hang out. Free coffee in lobby and they have laundry facility as well as gym and indoor pool. If you go downtown eat at Humpy's.... More 

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Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear m_hanson, We appreciate you taking the time to leave a comment here on TripAdvisor. Being that we are not located in the downtown area, our complimentary shuttle service is a great option if guests do not rent a vehicle. Besides the airport and downtown, we also have a scheduled stop at Dimond Mall on the south side of Anchorage.... More 

Anchorage, United States
1 review
5 of 5 stars Reviewed August 8, 2013

This hotel is clean and well designed. It also has amazing staff who do a great job at being helpful! We had a great stay here!! We were here for our son's birthday, so we used the pool and breakfast buffet. Everyone was so kind when they found out it was his birthday. The staff were very friendly and personable,... More 

Review collected in partnership with Hilton Garden Inn

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Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Jenifer B, Reading your comments here on TripAdvisor definitely brought a smile to my face! We have been focusing a lot on customer service and how that makes someone's stay much more enjoyable. Please let us know if you need us to make the reservation for your next stay. Sincerely, Erik Mendoza General Manager More 

Senior Contributor
28 reviews 28 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 6, 2013 via mobile

Nice hotel in room with two queens. A tad spendy at $229 but market rate. Room was clean and spacious. Staff was very accomodating, breakfast was great - made to order and all the other goodies on the side.

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Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Duane0621, I appreciate you taking your time to let the public know about our great hotel. It is great to hear when someone comments on our staff and how they took care of our guests. Please let us know when you'll be back in Anchorage so we can make your reservation for you. Sincerely, Erik Mendoza General Manager More 

Cointrin, Switzerland
Top Contributor
70 reviews 70 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 1, 2013

This hotel was really useful as it is close to the airport and offers a free shuttle. The hotel is pretty comfortable, clean, with a nice bed. The view from our room was on a roof, so that was a downside. They split our reservation in 2 when I gave them, by e-mail, my HHonors number, which caused for them... More 

Was this review helpful? Yes
Erik M, General Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Philie4U, Thank you for your response on TripAdvisor! We are glad you were able to enjoy your time here and take advantage of our great staff and complimentary shuttle service. Please feel free to call upon us if you visit Anchorage again. Sincerely, Erik Mendoza More 

Saint Petersburg, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2013

Nice hotel. Great breakfast staff! We arrived at 2AM departing at 230PM. When making our reservation we were told that was permitted. When we spoke to the front desk they said not possible but they did help us out and let us stay until 1:30. The room was a little smelly but I have an extra sensitive nose, it was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
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Additional Information about Hilton Garden Inn Anchorage

Address: 4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503
Phone Number:
Location: United States > Alaska > Anchorage
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Anchorage 3*
Number of rooms: 125
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Also Known As:
Hilton Garden Inn Anchorage Hotel Anchorage
Anchorage Hilton Garden Inn
Hilton Anchorage
Hotel Style:
#2 Romantic Hotel in Anchorage
#3 Family Hotel in Anchorage
#3 Business Hotel in Anchorage
#6 Best Value Hotel in Anchorage

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