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Hilton Garden Inn Anchorage

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4555 Union Square Drive, 4555 Union Square Drive, Anchorage, AK 99503
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1 room 1 guest
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Hilton Garden Inn Anchorage
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447 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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3 of 5 stars Reviewed 2 days ago NEW

Felt as if I was third in line even when I was at the counter at check in. Information seemed to be missing from my online reservation. 12.5 % tax should be CLEARLY stated. Meal card is not clear as to who and what it is for.

Review collected in partnership with Hilton Garden Inn

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Columbia SC
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was looking for a hotel that provided shuttle service from the airport. Not only did they service the airport, but they had select spots within town to drop off / pick up guests of the sister hotels. These shuttles seemed to be in great demand. I only wished they could have dropped us off closer to our destination. Our... More 

Review collected in partnership with Hilton Garden Inn

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Crossville, Tennessee
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We stayed here on our last night in Alaska because the Homewood Suites was booked. It's just ok. It's overpriced. We got there a little early and the lady at the front desk was going to call us when our room was ready, but no call, so we showed up and our room was ready. There was a younger man... More 

Was this review helpful? Yes
Olesea V, Manager at Hilton Garden Inn Anchorage, responded to this review

Dear hikinggirl50, Thank you for your feedback on your recent stay with us. We work hard to ensure our guests are satisfied with their stay. My sincerest apologies that we failed to do this for you.What you experienced is not our norm nor our standard of expectation. We learn from every comment we receive from our guests. I have passed... More 

USA
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed 2 nights pre cruise. The hotel is a good 3 star hotel.What stands out The Hilton Garden Inn is the employees. They are the nicest employees I have ever encountered. Everyone we had contact with could not do enough to make our stay more pleasant and enjoyable,. Would gladly stay there again

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Olesea V, Manager at Hilton Garden Inn Anchorage, responded to this review

Dear mrcarlisle On behalf of our staff we would like to thank you for choosing Hilton Garden Inn in Anchorage. We are very delighted to hear that you had a great stay. We strive to provide the best service to our guest. I am so excited to hear that we achieved that with you. Again, mrcarlisle, thank you for your... More 

new york
Level Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My partner and I stayed at this property overnight after our trip to Denali Parkbefore our flight home the next day. We were looking for something easy, convenient and predicatable.....after 2 weeks of travel we didn"t care about "personality" for one quick night. The Hilton Garden Inn was just fine for that purpose. The property appears to have been very... More 

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Olesea V, Manager at Hilton Garden Inn Anchorage, responded to this review

Dear bcqajbk, Thank you so very much, for your amazing review of Hilton Garden inn Anchorage! It pleases me to hear that our team made your stay so memorable! We aspire to provide our guests with friendly, personable and efficient service, to make them most comfortable. I am so glad we achieved this with you! It is great that you... More 

San Jose, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great location off the Seward Highway and exceptionally clean. Furnishing all looked new and were comfortable. The hotel was also near other restaurants if needed. Anchorage in general is priced high but Hilton Garden Inn was fairly priced for Anchorage hotels. Staff was very friendly and helpful giving us directions.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
olesea v, Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Sharon S, Thank you for your recent review for Hilton Garden Inn. We are very excited to hear that you enjoyed your stay with us. We have a great Team, that would do anything to make sure your stay is PERFECT! And I am very happy we achieved that. Next time, hopefully you will have time to enjoy our... More 

Santa Barbara, California
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 1 week ago

Another big disappointment in a Hilton property in Alaska. When I came into town, I stayed at the Hampton Inn, got into my room 4 hours late, had to be moved 3 times, and last room had sink filled with excrement that was never attended to. At least the manager had the hospitality skills to attend to the issue as... More 

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Olesea V, Manager at Hilton Garden Inn Anchorage, responded to this review

Dear TiTiTG, Thank you for the review of your recent stay at our hotel. I am very sorry that we were unable to accommodate all your needs. I do apologize for the issues that you experienced with our front desk team. We strive to ensure our guests are provided with notable service. What you experienced is not our norm or... More 

Chatsworth, Georgia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Hilton Garden Inn Anchorage in August 2015 as a starting point for our 30th anniversary Alaska trip. The hotel is very much in step with all Hilton properties; it is clean, comfortable and well maintained. The king bed slept wonderfully. The hotel is in an area where there are several hotels close to... More 

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Olesea V, Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Georgiaman_1, Thank you for your feedback in regard to your stay at Hilton Garden Inn Anchorage! It is so good to know you found comfort in our room, slept well. We glad you had a good night sleep.Thank you, again, Georgiaman_1 for your review. We will see you on your next trip to Anchorage! Olesea Velesco Assistant General Manager... More 

San Antonio
Level Contributor
294 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for several nights. Service was friendly and the property is well maintained. The only glitch was that we needed to cancel one of our reservations here. We tried to cancel via the Hilton 800 number and were told that we had to phone the hotel directly. We called several times during the day but kept getting the... More 

Was this review helpful? Yes
olesea v, Manager at Hilton Garden Inn Anchorage, responded to this review

Dear Otto W, On behalf of our staff at Hilton Garden in we would like to thank you for your recent review. We would like to apologize for inconvenience, that occur. Homewood Suites and Hilton Garden Inn are sister properties, and we tried to do our best to accommodate each of our guests, while we had our phone system down.... More 

Anchorage, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at Hilton Garden Inn Anchorage, AK for one night on Aug 12th 2015 with family. The room on 4th floor (#410 I think) had strong smoke odor. As soon as we checked in right away called up the Front Desk and reported the issue. Response - no housekeeping is available at this time (~7pm), will send someone over when... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
olesea v, Manager at Hilton Garden Inn Anchorage, responded to this review

Gaurav A. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We strive to provide great service and clean rooms to our guests. I apologize that we didn't meet your expectations. We already addressed issue with our staff , as... More 

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