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Puffin Inn

4400 Spenard Road, Anchorage, AK 99517
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231 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
  • All months
    (231)
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    (38)
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San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We enjoyed our one night stay. The staff was friendly and helpful. The main hotel building was nice, we were on the 3 floor all we saw was clean, nice at a good price. The breakfast was good complete with a make your own waffle dispenser and waffle iron that times your waffle and you can take out yourself. The... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

It's a pleasure to hear your short stay with us was comfortable and enjoyable! I appreciate you giving us a shot and would love to welcome you back the next time your travels bring you through Anchorage. :) All the best, Sonja, Puffin Inn Management More 

Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Puffin Inn April 2015. I found the room to be very comfortable, quiet, and clean. The staff including the GM were so friendly and attentive to my particular needs. I highly recommend this place as a place to stay. They had everything I needed for my stay and I plan to return this fall.

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

Marlene, I'm so glad that you had such a comfortable stay, and I really appreciate your kind words and recommendation. I'm looking forward to welcoming you back this fall, and please don't hesitate to let me know if there's anything I can do to make your next visit even better! All my best, Sonja, Puffin Inn Management More 

Michigan
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After a recommendation from our tour company, Great Alaska Adventures, we booked a room at the Puffin Inn for two nights. We read the reviews and were, to say the least, a bit apprehensive. Although dated, we found the property well kept and comfortable, We asked for a "newly renovated room" and our room was fine, although the bed seemed... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

I'm glad your family enjoyed a comfortable stay with us! I love the tip about saving a little money and spending it on a fun Alaskan adventure, too. That's what a trip up here should be about! Thanks again! -Sonja, Puffin Inn Management More 

Sunnyvale, California
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is the most horrible hotel I have ever stayed. This one was booked for our first day of visiting Alaska and I was shocked to see the room. It is so tiny you can call it a kitchen size room. There was a wash basin just beside the bed. There was green strain on the basin. Bed was so... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

I'm truly sorry to hear your night with us was so uncomfortable. I can assure you our rooms are always thoroughly cleaned for our guests and that our breakfast is prepared fresh. I apologize if it seemed any other way. I hope the rest of your stay in Anchorage was enjoyable. -Sonja, Puffin Inn Management More 

Level Contributor
5 reviews
1 of 5 stars Reviewed 3 weeks ago

I tried to use the northern lights coupon book and booked one night with 2 rooms that were 20% discounted. We were booked in a side older section with miserably small rooms. The inn is right beside the road so it was noisy with traffic running all through the night. Our room had cigarette burns on the sheets, coarse bed... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

I'm truly sorry to hear your stay with us was so uncomfortable. While certain parts of our inn have been remodeled, we're in the process of updating the rest as well. I'm sorry you felt as if you were punished in any way for using the coupon books -- I can assure you that's not a factor that comes into... More 

West Midlands
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms open out to the open landings above the car park, typical 2 double beds, tv, fridge and microwave. there are lots of signs about security which really put us on our guard. Such as don't answer the door unless you know who it is, engage the deadbolt when in the room and don't leave valuables in your room... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

It's a shame to read that your stay wasn't up to par. We do our very best to keep our guests safe, and exercise extra caution when it comes to safety, so I apologize if the signs put you off guard. We'd only ever hope to make you feel comfortable during your stay, and I'm deeply sorry if you didn't... More 

Minneapolis, Minnesota
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After reading such a variety of reviews across all ranges, I didn't know what to expect. This inn does not deserve the comment one reviewer wrote "best hotel in Anchorage", nor does it deserve the poor ratings that some folks have given it. There are parts that are dated and the elevator smells poorly, yet too, the lobby is nice,... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

It's really refreshing to read your thoughtful and honest comments about your stay. We are still in the process of updating some areas of our inn, so the more dated areas will be refreshed soon! I hope you had a wonderful time in Anchorage -- please keep us in mind the next time your travels bring you this way! -Sonja,... More 

Juneau
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This was a clean quiet hotel located near the Anchorage airport. Our first impression wasn't so good but upon entering our room we found it to be clean and comfortable. Anchorage is hard to find a reasonably priced room and we were lucky we found this.

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

Despite your first impression, I'm very glad your stay with us was comfortable and convenient. I appreciate you leaving me this feedback. Hope you'll keep us in mind the next time you head up to Anchorage! -Sonja, Puffin Inn Management More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 22, 2015

We spent 3 nights at the Puffin in the last two weeks. One night on arriving in Alaska and two nights before leavong. In all three rooms we felt they were clean and we'll kept. The staff was very helpful with local information. We would definitely stay there again.

Was this review helpful? Yes 1
Sonja J, Owner at Puffin Inn, responded to this review

Thanks for stopping in to stay with us during your trip, Bob -- glad we could help make your visit to Alaska even more enjoyable. Keep us in mind the next time your travels bring you through Anchorage! -Sonja, Puffin Inn Management More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 21, 2015

The worst experience I've ever had lodging. Had to find a room elsewhere. I paid an additional $100 for the one night stay in Anchorage. It was worth every dime. The Puffin Inn is a place to avoid at all costs! Do not stay there. They are awful, and have no knowledge of what service means. Morons trained by morons.

Was this review helpful? Yes 1
Sonja J, Owner at Puffin Inn, responded to this review

As you can imagine, this is very concerning for me to read. I would never want a guest to leave our hotel with such a negative view of our staff and service. I'd love the opportunity to further discuss your experience with us, if you'd like. Please don't hesitiate to give me a call. -Sonja, Puffin Inn Management More 

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