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Puffin Inn

4400 Spenard Road, Anchorage, AK 99517
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226 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (226)
  • Mar-May only
    (38)
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West Midlands
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The rooms open out to the open landings above the car park, typical 2 double beds, tv, fridge and microwave. there are lots of signs about security which really put us on our guard. Such as don't answer the door unless you know who it is, engage the deadbolt when in the room and don't leave valuables in your room... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

It's a shame to read that your stay wasn't up to par. We do our very best to keep our guests safe, and exercise extra caution when it comes to safety, so I apologize if the signs put you off guard. We'd only ever hope to make you feel comfortable during your stay, and I'm deeply sorry if you didn't... More 

Minneapolis, Minnesota
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After reading such a variety of reviews across all ranges, I didn't know what to expect. This inn does not deserve the comment one reviewer wrote "best hotel in Anchorage", nor does it deserve the poor ratings that some folks have given it. There are parts that are dated and the elevator smells poorly, yet too, the lobby is nice,... More 

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

It's really refreshing to read your thoughtful and honest comments about your stay. We are still in the process of updating some areas of our inn, so the more dated areas will be refreshed soon! I hope you had a wonderful time in Anchorage -- please keep us in mind the next time your travels bring you this way! -Sonja,... More 

Juneau
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was a clean quiet hotel located near the Anchorage airport. Our first impression wasn't so good but upon entering our room we found it to be clean and comfortable. Anchorage is hard to find a reasonably priced room and we were lucky we found this.

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

Despite your first impression, I'm very glad your stay with us was comfortable and convenient. I appreciate you leaving me this feedback. Hope you'll keep us in mind the next time you head up to Anchorage! -Sonja, Puffin Inn Management More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We spent 3 nights at the Puffin in the last two weeks. One night on arriving in Alaska and two nights before leavong. In all three rooms we felt they were clean and we'll kept. The staff was very helpful with local information. We would definitely stay there again.

Was this review helpful? Yes
Sonja J, Owner at Puffin Inn, responded to this review

Thanks for stopping in to stay with us during your trip, Bob -- glad we could help make your visit to Alaska even more enjoyable. Keep us in mind the next time your travels bring you through Anchorage! -Sonja, Puffin Inn Management More 

1 review
1 of 5 stars Reviewed 1 week ago

The worst experience I've ever had lodging. Had to find a room elsewhere. I paid an additional $100 for the one night stay in Anchorage. It was worth every dime. The Puffin Inn is a place to avoid at all costs! Do not stay there. They are awful, and have no knowledge of what service means. Morons trained by morons.

Was this review helpful? Yes 1
Sonja J, Owner at Puffin Inn, responded to this review

As you can imagine, this is very concerning for me to read. I would never want a guest to leave our hotel with such a negative view of our staff and service. I'd love the opportunity to further discuss your experience with us, if you'd like. Please don't hesitiate to give me a call. -Sonja, Puffin Inn Management More 

Paducah, Kentucky
Level Contributor
100 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our Flight to Kodiak Island was canceled at 9pm so we needed somewhere to sleep. We had 4 huge dish barrel sized boxes that we had checked of things to take to our son. We had to claim them before leaving the airport. We called several places which quoted prices in the 250-300 range for the night. We called Puffin... More 

Was this review helpful? Yes 1
Sonja J, Owner at Puffin Inn, responded to this review

It was absolutely a pleasure hosting you during your overnight stay! I know dealing with airline changes and unexpected travel plans can be a huge hassle, so I'm happy we were able to help make this leg of the trip a little easier on you. Thanks for the wonderful compliments on our rooms and breakfast -- glad you enjoyed! -Sonja,... More 

Soldotna, Alaska
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I flew in late to Anchorage, and only was staying until morning. I didn't need a 4 star hotel and stayed at the Puffin Inn, which I had stayed at many years ago. Since my last stay, there have been several new additions, but getting in late I was given a room in the original building. I was quite surprised... More 

Was this review helpful? Yes 1
Sonja J, Owner at Puffin Inn, responded to this review

Hey John, it was a pleasure to host you again. Thanks so much for the feedback on our recent updates and renovations -- we're very excited about what's to come! Any time you're in area, we'd love to have you back by for a stay. -Sonja, Puffin Inn Management More 

Anchorage, Alaska
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place is a dump. We were first put up in a room which smelled of paint and still had on going construction outside it. After we complained, we were "upgraded" to a room which smelled of smoke. It was clear that the owners had tried to mask the smell, but did not take the time to replace the towels... More 

Was this review helpful? Yes 2
Sonja J, Owner at Puffin Inn, responded to this review

I'm really sorry to hear the noise and smells from our upgrade projects were so bothersome for you, Lisa. We're working hard to make our hotel better than ever while still accomodating our guests with the same great service until they're complete. We're always in the business of making our hotel the best we can, so your feedback about the... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 4, 2015

I'm going to be honest in that I've worked in the hotel industry before, in a little bit higher end hotel. There's just some red flag thing's that were immediate to my attention. First when I made my booking I mentioned that I was a single female traveling by myself. The front desk person put me on the bottom floor,... More 

Was this review helpful? Yes 5
Sonja J, Owner at Puffin Inn, responded to this review

Of course, we always want our guests to feel safe when they stay with us, Tara, so I understand your concern about the first floor room. That said, if you had specifically requested a room on any other floor when you made your reservation, our staff should have been happy to make that accomodation for you as our space allowed.... More 

Zephyrhills, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

we arrived very early on the 7th of march. van arrived within 10 minutes. got thru registration real fast. room was neat as a pin. had a real good, light morning breakfast. qick ride back to the airport. the whole staff are courteous and acommidating. highly recommend the puffin inn to other travelers. have stayed here before and wouldn't stay... More 

Was this review helpful? Yes 1
Sonja J, Owner at Puffin Inn, responded to this review

I truly appreciate the compliments, Charlie! From shuttle service to delicious breakfast, I'm so glad to hear your stays with us have been enjoyable. Hope to have you back again soon. -Sonja, Puffin Inn Management More 

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