I would like to personally thank you for taking time out to write about your experience at our hotel. We apologize for some of the issues you had during your stay with us; however, I am so happy to hear that your overall stay with us was a great one. It is so rewarding to hear we met your expectations... More

I recently received a copy of your review about your stay at our hotel.  Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post.  Please accept my most sincere apologies. I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation.... More

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that you have several lodging options, which is why it is so important to us that we provide... More

Janell - Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experiences you described is truly regrettable. Our company takes pride in offering comfortable surroundings for all of... More

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies The experience you described is truly regrettable.... More

I recently received a copy of your review for our hotel. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies. In response to your comments, I have... More

Thank you for taking the time to review your recent stay at Extended Stay Deluxe Anchorage - Downtown. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. We know... More

Thank you for your positive review about your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you and your wife. The company has labored over the design of our unique suites, keeping you in mind as they are doing so. This is why each hotel, including ours, offers amenities like a full... More

Elizabeth - My staff and I would like to thank you for the positive review of your stay at our hotel. It is rewarding to me to hear such kind words about the team which manages the property each day, especially in regards to Sebrina, Debbie and Sherrie. We work hard to attain 100% guest satisfaction and are very happy... More