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SpringHill Suites Anchorage University Lake

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4050 University Lake Drive, Anchorage, AK 99508
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1 room 1 guest
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SpringHill Suites Anchorage University Lake
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303 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Calcutta, West Bengal, India
2 reviews
4 of 5 stars Reviewed yesterday NEW

The location is good...spacious room with all required facilities. Overall Clean & Hygienic conditions...enough options for Breakfast. Front office staff and other service personnel are friendly and well mannered. View of Lake and mountain just behind the Hotel were great.

Was this review helpful? Yes
Bogota, Colombia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

When visiting a far away city with kids, you expect the best service and attitud. We did not get it the night we arrive. The guy at the rereception, when we asked about our reservation and express our concern about beign in a room with a king bed and a sofa, he said "take it or go to another hotel".... More 

Was this review helpful? Yes 1
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. In behalf of the staff, I apologize for all the inconvenience you had during your stay. This is not the level of service we wish to provide with our valued guest. We have informed the right department to immediately correct all issues concerned specifically with the... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The property was great - friendly staff, good/clean rooms, good hot breakfast (they will close the doors at 9 sharp) and decent fitness center/pool. But what makes this hotel so unique is the fact that you are almost guaranteed to see beavers within walking distance of the hotel. No real complaints but will be cool if they add a body... More 

Was this review helpful? Yes 1
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us. Your nice comments of the hotel and the staff is what inspire us to be on top of our game and that is to provide our valued guests the best customer service. Once... More 

Coos Bay, Oregon
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very happy with my stay at this hotel. Located near the universities and hospitals in East Anchorage. There is a beautiful lake right behind the hotel. It is not uncommon to see beavers if you go out for a walk there. The rooms were clean and very modern, well appointed.

Was this review helpful? Yes 1
Chris R, General Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear Coos2View, Thank you for the great feedback regarding our hotel. I'm glad to hear you enjoyed your stay and were able to take advantage of the trail around the lake! I hope to be at your service again in the future! Very Respectfully, Chris J. Racanelli | General Manager chris.racanelli@nmsusa.com More 

Olney, Maryland
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was here under a reasonable group room rate. Very clean, well maintained hotel. We had a problem with our air unit, called maintenance who came the following morning. Thought it was fixed, but it wasn't. We ended up changing rooms and received a credit for one night. Full Breakfast was provided, some times we had to wait for it... More 

Was this review helpful? Yes 1
Chris R, General Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear worldtraveler0718, Thank you for your review regarding your recent stay with us. While I'm happy to hear that you enjoyed your overall stay and the team took excellent care of you, I also wanted to apologize for the frustrations you experienced. I hope that you will stay with us again should your travels bring you back to Anchorage. Very... More 

Westborough, Massachusetts
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We arrived and was greeted by a very nice and polite hotel staff member. She gave us directions to the grocery store and ideas for dinner in the area. The room was clean and nicely decorated. All bed linens and towels clean and new. The bed was comfortable. We did have one minor problem which was fixed right away, the... More 

Was this review helpful? Yes
Chris R, General Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear Pdonatyandkids, I couldn't be happier to hear that you thoroughly enjoyed your stay and that our team took very good care of you. I truly appreciate you writing a review to let me know and I hope to be at your service again soon! And be sure to have some Westborough House of PIzza and Uhlman's for me! Very... More 

Denver, Colorado
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A fairly new, clean hotel that is in a very quiet location next to a lake with a nice trail for walking before/after dinner. Since Anchorage is a fairly small city it is still only 10 minutes from downtown but it is nice to not be in the middle of town/traffic/noise. A nice hot breakfast buffet adds to the value.

Was this review helpful? Yes
Chris R, General Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear rdspencer, Thank you so much for the positive review and tips on the trail and shuttle. I'm truly happy that you enjoyed your stay and I look forward to being at your service again soon. Very Respectfully, Chris J. Racanelli | General Manager chris.racanelli@nmsusa.com More 

Charlotte, North Carolina
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been in and out of Alaska for several decades visiting family. Almost every trip requires an overnight stay in Anchorage on one or both ends to accommodate the overall itinerary. It took too long to finally locate a hotel that really began or wrapped up a trip properly; this is it for me in Anchorage. The hotel backs... More 

Was this review helpful? Yes 2
Chris R, General Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear clntng, I can't thank you enough for the great review and amazing description of the amenities we offer. You make me want to leave my office and go visit the beavers right now! I truly appreciate your feedback and look forward to being at your service again soon! Very Respectfully, Chris J. Racanelli | General Manager chris.racanelli@nmsusa.com More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spend 4 days in Anchorage every month, and decided to give Spring Hill Suites University Lake a try. The hotel is comfortable, rooms are clean and spacious. The staff is friendly and the location is very pretty. Absolutely love the walking path around the lake (photos below)! It gives you a taste of the Alaska beauty without having to... More 

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us, your nice comments about the hotel inspire us to be on top of our game, and that is to give the best customer service to all our valued guests. We hope that in... More 

little rock, arkansas
Level Contributor
83 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at the airport after a long flight from Dallas. When we called for shuttle pickup we were told it would arrive in 20 to 25 minutes. After waiting for 35 minutes I called. There was no answer. I waited and tried again. Someone finally answered on the third try. We were told it was on the way. After... More 

Was this review helpful? Yes 1
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay but had some inconveninece with the shuttle. This is not the level of service we wish to provide to our valued guests. We have informed the department in charge of this issue to ensure incident... More 

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