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SpringHill Suites Anchorage University Lake

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4050 University Lake Drive, Anchorage, AK 99508
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SpringHill Suites Anchorage University Lake
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SpringHill Suites Anchorage University Lake
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276 Reviews from our TripAdvisor Community

Traveler rating
    156
    95
    18
    1
    6
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92
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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  • All months
    (276)
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    (44)
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    (132)
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Lakeville
Top Contributor
114 reviews 114 reviews
34 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Check in was professional and quick. Room was clean and fresh with nice view. Beds were comfy. Breakfast was very nicely done with all the usual breakfast fare most mid range hotels offer but with one noticeable plus...the space. Food was spread out well enough that you weren't bumping elbows with other guests and the dining area had plenty of... More 

Was this review helpful? Yes
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you wanna be surrounded by a beautiful lake and beautiful greens, this is the place to stay. Excellent service. Excellent breakfast. Clean suites and bathrooms. We just love this place my husband and I. Free parking, free wifi, free breakfast, dog park right around the lake. You should see it. Do not look for luxury when in Anchorage, it's... More 

Was this review helpful? Yes
Kassie M, Front Desk Lead at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing to stay with us here at the University Lake Anchorge Springhill Suites. We appreciate your feedback about your recent stay here with us. I want to personally thank you for the kind thoughts and comments mentioned about our facility. All of us here at the Universeity Lake are committed to provide exceptional service and beyond. We... More 

Montana
Top Contributor
64 reviews 64 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to 12 to 15 different cities a year and stay in lots of hotels and this is the best I have stayed in since early 2014. Great a room here if you can. I am returning for a month's vacation in the Fall and plan to cancel with the other hotel and book here if possible. What you... More 

Was this review helpful? Yes
Kassie M, Front Desk Lead at SpringHill Suites Anchorage University Lake, responded to this review

Dear Ms. Ginger, Thank you so much for sharing your thoughts and comments about your recent stay here with us. We really appreciate your feedback. Without it, we would be unable to address our shortfalls nor celebrate our successes. Ms. Ginger, I am truly happy that we were able to accommodate your stay. From your check in experience til the... More 

Barrow, Alaska
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I agree with the other reviewers, the room was clean and quiet. I love the Marriott chain in Anchorage, because they are managed by Nana Regional Corporation's Hospitality subsidiary. Nana does well in holding to their standards for customer service.

Was this review helpful? Yes
Kassie M, Front Desk Lead at SpringHill Suites Anchorage University Lake, responded to this review

Thank you so much for taking the time out to complete our online survey and giving us your feedback about your stay here with us. We appreciate your thoughts and comments. Without your feedback, we would be unable to address our shortfalls nor celebrate our successes. Based on the scores you provided, it seems we have exceeded your expectations but... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2015

I normally stay at the Courtyard, but decided to try this property. A hot breakfast that was included was nice. Hotel staff was very accommodating and welcoming. The rooms were very clean, spacious, and comfortable. It's close to a nice lake with a dog park and plenty of bike/walking trails. They provide shuttle service if you inquire at the desk.... More 

Was this review helpful? Yes 1
Kassie M, Front Desk Lead at SpringHill Suites Anchorage University Lake, responded to this review

Thank you so much for taking the time to fill out our online survey. We appreciate your thoughts and comments. Based on the scores you gave us, it seems we have succeeded your expectations. I will pass along your comments, as an eduactional and constructive manner, to celebrate our success. We hope to see you soon in the near future.... More 

Valdez, Alaska
Top Contributor
204 reviews 204 reviews
46 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed April 7, 2015

My wife and I stayed at the Spring Hill Suites on University Lake for a quiet couple's weekend. The rooms are modern, almost like Marriott's spin using Ikea to design the rooms. I wasn't a big fan of the decor; I prefer warm, roomy, and comforting. However, they bed was very comfortable, and it didn't destroy my back. The bathroom... More 

Was this review helpful? Yes 1
Kassie M, Front desk lead at SpringHill Suites Anchorage University Lake, responded to this review

Thank you so much for taking the time to fill out our online survey about your stay here in Anchorage. We appreciate your kind words about our hotel. As a front desk lead, I will pass along your comments, as a constructive and educational manner, to celebrate our success. We hope to be seeing you soon again once you're back... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 20, 2015

Room very clean and tidy and bigger than I thought. Has a fridge, microwave and tea/coffee making facilities. Staff very helpful and polite. Tiny shop by foyer which sells snacks etc not that cheap but convenient. I had a room with the lake and mountain views. It was great waking up to see these. Free wifi was great as was... More 

Was this review helpful? Yes 1
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us. Your nice thoughts and comments were really appreciated and inspired us to achieve the highest level of service we could provide to all our valued guests. We hope that you can come and... More 

Fairbanks, Alaska
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2015 via mobile

This is a great hotel on the outter rim of Anchorage. Nestled in the senic wood region by University of Alaska, the location has great mountain views! The room are spacious, clean, and the staff is super attentive. Great for all travel classes.

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us. Your nice thoughts and comments about the hotel inspire us to perform in the highest level of customer service. We are looking forward to seeing you in your future reservations with us, please... More 

Anderson, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 8, 2015

I fly to Anchorage twice a year (May and September) for some fishing. For the last few years, I have stayed at this Hotel. I have really enjoyed my stay. In fact I stayed an extra night one September just to relax before driving to Homer. My last stay was different, however, and I am not sure I will stay... More 

Was this review helpful? Yes 2
Chris R, General Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear mbross46, Thank you for taking the time to complete a review of our hotel. I apologize our breakfast did not exceed your expectations. Our waffle maker is currently only put out on Friday, Saturday and Sunday. I am currently working with my breakfast team and food supplier to see if they can provide us enough product to put the... More 

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 5, 2015

This is a overall OK hotel that is close to the Anchorage hospitals. Rooms are aging excessively quick for how new it is. Carpets are getting worn out and stained, wooden furniture is getting chewed up in rooms. There are a lot of Alaska Natives that stay here because it is close to the Alaska Native Medical Center and I... More 

Was this review helpful? Yes 1
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear Mr. William, Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We appreciate your thoughts and comments about our hotel, these are future tools that we can utilize in enhancing our services and amenities to provide a better and relaxing stay to all our valued guests. Our upcoming renovation is near and we are... More 

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