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SpringHill Suites Anchorage University Lake

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4050 University Lake Drive, Anchorage, AK 99508
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SpringHill Suites Anchorage University Lake
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SpringHill Suites Anchorage University Lake
SpringHill Suites Anchorage University Lake
SpringHill Suites Anchorage University Lake
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271 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Valdez, Alaska
Top Contributor
196 reviews 196 reviews
45 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Spring Hill Suites on University Lake for a quiet couple's weekend. The rooms are modern, almost like Marriott's spin using Ikea to design the rooms. I wasn't a big fan of the decor; I prefer warm, roomy, and comforting. However, they bed was very comfortable, and it didn't destroy my back. The bathroom... More 

Was this review helpful? Yes
Kassie M, Front desk lead at SpringHill Suites Anchorage University Lake, responded to this review

Thank you so much for taking the time to fill out our online survey about your stay here in Anchorage. We appreciate your kind words about our hotel. As a front desk lead, I will pass along your comments, as a constructive and educational manner, to celebrate our success. We hope to be seeing you soon again once you're back... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room very clean and tidy and bigger than I thought. Has a fridge, microwave and tea/coffee making facilities. Staff very helpful and polite. Tiny shop by foyer which sells snacks etc not that cheap but convenient. I had a room with the lake and mountain views. It was great waking up to see these. Free wifi was great as was... More 

Was this review helpful? Yes 1
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us. Your nice thoughts and comments were really appreciated and inspired us to achieve the highest level of service we could provide to all our valued guests. We hope that you can come and... More 

Fairbanks, Alaska
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed March 13, 2015 via mobile

This is a great hotel on the outter rim of Anchorage. Nestled in the senic wood region by University of Alaska, the location has great mountain views! The room are spacious, clean, and the staff is super attentive. Great for all travel classes.

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us. Your nice thoughts and comments about the hotel inspire us to perform in the highest level of customer service. We are looking forward to seeing you in your future reservations with us, please... More 

Anderson, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 8, 2015

I fly to Anchorage twice a year (May and September) for some fishing. For the last few years, I have stayed at this Hotel. I have really enjoyed my stay. In fact I stayed an extra night one September just to relax before driving to Homer. My last stay was different, however, and I am not sure I will stay... More 

Was this review helpful? Yes 1
Chris R, General Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear mbross46, Thank you for taking the time to complete a review of our hotel. I apologize our breakfast did not exceed your expectations. Our waffle maker is currently only put out on Friday, Saturday and Sunday. I am currently working with my breakfast team and food supplier to see if they can provide us enough product to put the... More 

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 5, 2015

This is a overall OK hotel that is close to the Anchorage hospitals. Rooms are aging excessively quick for how new it is. Carpets are getting worn out and stained, wooden furniture is getting chewed up in rooms. There are a lot of Alaska Natives that stay here because it is close to the Alaska Native Medical Center and I... More 

Was this review helpful? Yes 1
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Dear Mr. William, Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We appreciate your thoughts and comments about our hotel, these are future tools that we can utilize in enhancing our services and amenities to provide a better and relaxing stay to all our valued guests. Our upcoming renovation is near and we are... More 

Senior Contributor
25 reviews 25 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 3, 2015

Service was very kind and courteous. They greeted us with chocolate at check in. They stored our coolers of salmon in their freezer so could we fly with it home the following day. Our sons were ecstatic to see the fire area near the lobby. Everything was clean and pristine which is HUGE! Nice pool. Loved the bathrooms. We had... More 

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

We thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us. Your nice thoughts and comments about the hotel is really much appreciated, this is the reason why we strive for excellence to better provide the highest level of customer service. We hope... More 

Orlando, Florida
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 25, 2015

(1) Comfy suite style room with desk (2) Free internet access, with an option for high speed (3) Separate shower and toilet rooms (4) Coffee is ready at 0500 (5) Breakfast with eggs (6) Workout room with real equipment (7) Pool - no I don't use it but the kids seem to like it

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

We thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted top hear that you had a great stay with us. Your nice thoughts and comments about us is really inspiring, this is the reason why we strive for excellence to provide our valued guest with the highest level of customer service. We... More 

North Pole, Alaska
Top Contributor
176 reviews 176 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed February 23, 2015

We travel often and have found that the Springhill Line of hotels by marriott is never a disappointment. We always have a clean room, clean bathrooms, and swimming pools. For our stay here we had a beautiful view of the lake and the mountains. We unfortunately were in town for a surgery but had a comfy recovery while staying here.... More 

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us, your nice comments are appreciated, it inspire us to strive excellence to provide the highest level of customer service to our valued guests. Your thoughts regarding some of our group guests during your... More 

Olympia, Washington
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 18, 2015

Out of town a bit in the industrial area not much to do. But, this hotel is stylish, clean, and very comfortable. A very refreshing change from the Hampton nightmare. Hotel staff were pleasant and courteous. Breakfast was good with lots to choose from. Beds were comfortable and showers perfect. *No temperature changes. There is a shuttle that will take... More 

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

We thank youi for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear your nice comments about us, this inspire us to strive for excellence to ensure we provide the highest level of customer service. We hope that you will come and visit us soon, if you need further assistance with your future... More 

1 review
5 of 5 stars Reviewed February 16, 2015

We have stayed at this hotel more than 30 nights in the past year. Without exception the staff is amazingly helpful & rooms well appointed (newer furnishings & very comfortable beds). We usually have 2 kids in tow who love to use the nice sized pool & I love the convenience of a great breakfast daily included. My favorite place... More 

Was this review helpful? Yes
Amalia D, Front Office Manager at SpringHill Suites Anchorage University Lake, responded to this review

Thank you for choosing University Lake Springhill Suites by Marriott for your travelling needs. We are delighted to hear that you had a great stay with us. Your nice comments about us is really appreciated, this is the reason why we strive for perfection, to provide the highest level of customer service to our valued guests. If you need furrther... More 

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