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Embassy Suites by Hilton Anchorage

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600 E. Benson Blvd, Anchorage, AK 99503
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Embassy Suites by Hilton Anchorage
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Embassy Suites by Hilton Anchorage
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818 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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    (818)
  • Mar-May only
    (127)
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    (361)
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    (213)
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There are newer reviews for Embassy Suites by Hilton Anchorage
See the most recent reviews
Yuma, Arizona
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 1, 2013

First of all, let me begin by saying that the rooms are first-rate, the cleanliness is top-shelf, and the attentiveness of the staff was excellent. My complaint is more about the finer things that this hotel promised but couldn't deliver. First of all, I got off a float plane early in the morning and was told that "every" hotel had... More 

Was this review helpful? Yes 1
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for the feedback you provided regarding your stay. I am pleased you liked the rooms, the cleanliness and the service but disappointed that we missed on some items. I understand that storing fish is very important and it is an inconvenience to need to revise plans at the last moment. Unfortunately we do not have the freezer space... More 

Paso Robles California
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed September 1, 2013

This hotel was one of the best we have ever stayed in for service and value. Has shuttle service to the airport and also you get two free drinks per person and appetizers at Happy Hour PLUS their FREE breakfast is a full breakfast with an omelet station or eggs cooked to order! Not usually found in this price range.... More 

Was this review helpful? Yes
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

I am pleased to see that you were able to enjoy many of our wonderful amenities and comforts. Embassy brand placed alot of thought into what the traveler desires. I am delighted you enjoyed your stay. Thank you for spreading the word about us. Please come back and visit again. More 

Atlanta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 31, 2013

Normally I leave the reviews to my Darling husband, however this experience was so wonderful I couldn't resist. The accommodations were wonderful and the customer service exceptional. We called at 4:00am Alaska time to make our reservations and were greeted by a very personable and helpful Ryan. Upon our arrival we were checked in by Natetisha who exemplified what customer... More 

Was this review helpful? Yes
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for your wonderful review. We strive to be one of the best in the Embassy chain and are pleased that you had an outstanding experience. We always appreciate hearing accolades from our travelers and recognizing the staff is a wonderful plus. Thank you. Please come back and visit us again soon. More 

Memphis
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 28, 2013

The complementary shuttle from the ES to the downtown area was not dependable. Waited an hour for a pick-up from the city back to the ES. Otherwise, nice hotel, friendly staff, clean, nicely decorated rooms. Very nice breakfast buffet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for joining us at the Embassy Suites. I am pleased your stay was enjoyable and that the staff and rooms were to your liking. I am very sorry that the shuttle pick-up was not prompt. I know the drivers try to give accurate estimates but sometimes variables can impact even the best plan. Please come back and visit... More 

Munich, Germany
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 28, 2013

The rooms are a reasonable size and the hotel has a good feel to it. It appears well run and the staff are friendly. Good pool area, free drinks and snacks in the evening as well as breakfast, wifi free in public areas. Shuttle service to airport and downtown. Overall a good experience.

Was this review helpful? Yes
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for visiting us from Germany. I am pleased your stay was enjoyable. We hope that you will return to the Embassy again in the future. More 

Rowlett, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 27, 2013

Nice hotel with large suites. Lobby is well maintained and a full breakfast is a nice addition to the other great amenities. We used the shuttle bus several times. It was always prompt and quick. The best feature, though, was the very helpful staff. They answered all our questions, made several suggestions, and guided us through the process of making... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

I am pleased that you had a great experience at the Embassy Suites. It means a alot that you recommend our hotel highly. I am very lucky to have a great staff who care about our guests. Thank you for staying with us. We hope to see you again in the future. More 

bellflower ca
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 25, 2013

We arrived in the middle of the night and they actually seemed happy to see that we made it safely. The front desk staff was welcoming and prompt. The room seemed small compared to accommodations to other Embassy Suite properties. However,it was everything positive it was reported to be. Everything seemed brand new! It was clean comfortable and quiet. We... More 

Was this review helpful? Yes 1
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for the comments. I am happy that the staff took great care of you and that your stay was so enjoyable. We will be delighted to see you return should your travels take you back to Anchorage. More 

Whidbey Island, Washington
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 23, 2013

We spent a night here before hopping the train to Denali and a second night before flying back to Vancouver. My travel agent booked the hotel for us as part of the package and, initially, I was shocked by the price. That said, Embassy Suites Anchorage did not disappoint in the least. After we calculated the costs of the two... More 

Was this review helpful? Yes
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for the wonderful review. I am pleased you had the opportunity to enjoy many of the hotel's amenities and pointing out their value. Please join us again should you travel north to Alaska. More 

carlsbad
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 22, 2013

3 of us stayed here in August for 3 nights. The hotel itself is very nice, has lots of amenities and looks like a great place. But the customer service and front desk lack in friendliness. Too long to check in and no smiles on any faces (except Corrine at front desk). No alarm clock first night but did bring... More 

Was this review helpful? Yes
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Providing guests with personal service is our goal every day and I regret that you were not completely satisfied. I can assure you that the staff does care a geat deal about our guests and their experiences. I apologize that your check-in line was long when you arrived. We appreciate your business and hope that you return to the Embassy... More 

Austin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 21, 2013

We stayed five nights at the hotel and were placed into a "handicap accessible" room. Upon arriving in the room and realizing the situation, we immediately called the front desk and asked to be moved. They stated there were no additional rooms available. I asked to be placed on a waiting list to be moved and while we were there... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassyanch, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for your feedback about your recent stay. We always try our best to accommodate arriving guest’s suite requests whenever possible. Very high occupancies and the availability of specific room types often prevent this from happening. Accessible suites are appointed very similarly to our standard suites and are preferred by some of our guests as they are slightly larger.... More 

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