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Embassy Suites by Hilton Anchorage

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600 E. Benson Blvd, Anchorage, AK 99503
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Embassy Suites by Hilton Anchorage
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903 Reviews from our TripAdvisor Community

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Fairbanks, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Maybe once their renovations are done they'll be better and perhaps the front desk can get further training. The front desk was rude and asking for their assistance must have put a huge strain on their work load. Housekeeping was fantastic, they were warm, friendly and helped when we asked for help. Hopefully the restaurant will be better once they... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lori H
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for staying with us while under renovation. I am pleased that housekeeping took great care of you. I know that we have already communicated with you but apologize again for our desk agent. We are wrapping up the renovation in the next few days and know that guests will enjoy our changes and new additions such as our... More 

Anchorage, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

I could live with the remodel, you must do the needful. I was in room 327; in the room above there was a person that constantly paced until midnight and started again at 6AM. The floor creaked horribly and made it difficult to get any good rest. It was miserable to say the least.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert G
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

I am very sorry that you were bothered by a creaky floor. We will investigate. We would have been delighted to relocate you to a different room at the time rather than have you be unhappy. More 

Kenai, Alaska
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is excellent, except for one thing in my opinion: while they provide not one but two TV sets, they do not provide a decent radio. Perhaps I'm just an old fogey who likes to listen to news and other programming on Public Radio, but the piece of junk they provide is the most miserable excuse for that purpose... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank GeraldB308
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

I am pleased you enjoyed the hotel overall. I apologize however that the radio was disappointing to you. I understand that it is not high fidelity but a functional alarm clock radio that was selected by Embassy. I appreciate the feedback however. We do hope that we can welcome you back again. More 

Philadelphia, Pennsylvania
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay and the Embassy Suites in Alaska. The hotel feels Alaskan in the lobby with its fountain of whale tails and stuffed bears! The room was well appointed and beds were comfortable. The hotel does have a small laundromat, which came in handy. The indoor pool and the hot tub were nice after hiking/walking a lot. The... More 

Helpful?
Thank Julie B
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

We appreciate that you chose to stay with us here at Embassy Suites. I am sorry that the breakfast was not met with your highest approval. I know we have some small changes that were required with construction but we will have a completely upgraded experience when our renovation ends in a couple weeks. We do offer 2 cocktails for... More 

soldotna, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed staying at The Embassy Suites. The breakfast is a bonus. It is conveniently located. The main area was under construction so we had to share a table for breakfast. Can't wait to see the finished product.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joe C
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

We are excited about our remodel and look forward to its completion in the next few weeks. We hope that we get to welcome you back after our renovation to enjoy the many exciting updates and changes. Thank you for being our guest. More 

Alaska
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved everything about this hotel. The waitresses, barman and front desk staff were all very professional and friendly. They offered snacks and two free drinks every evening. The breakfast was excellent, and included in the price. I stayed here for about two weeks. I would definitely recommend this lovely hotel. Lobby is so spacious. This hotel is opposite a... More 

Helpful?
Thank Skattebol
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for being our guest. I am delighted you enjoyed your stay and all the many amenities offered to the Embassy guest. We look forward to welcoming you back. More 

Fairbanks, Alaska
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had not planned to spend as much time in Anchorage as I did, but care repairs made it necessary. I was told before I arrived that a king size bed was not available, but when asking when I arrived it was available. My room was brand new and beautiful! The bed was extremely comfortable and the pillows were perfect.... More 

Helpful?
Thank MaryAnn A
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

I am elated after reading your review. We are so pleased that you had such a great experience and had a chance to stay in one of our newly remodeled rooms. Your wonderful feedback is a delightful reward for us. I am very lucky to have a staff that genuinely care about our guests. We hope to see you again... More 

Soldotna, Alaska
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You wont find better customer commitment in a hotel staff, rooms are clean & smell good, Beds are big clouds of comfort to get lost in. All comes with the one like no other made to order breakfast, clean pool & fitness center.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank A3091VNjamesk
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you so much for your wonderful review. Our Embassy beds are wonderful to sleep on as our guests frequently attest. I hope that we will see you again soon and get to enjoy one of our newly remodeled suites. More 

Port Angeles
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

The halls smell like cigarettes. Employees were nice. Should have been warned about the remodel. We never ate in the hotel because it was all tarped off and very noisy. The kitchen hours were also very limited. The breakfast buffet was good. There were a few more incidents, that could have been overlooked, but employees should never put their hands... More 

Helpful?
3 Thank Torie G
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

I am very sorry you were highly disappointed in your experience. I know the construction had an effect but we look forward to the amazing results that will be forthcoming when we complete it in a few weeks. We have since had a professional pest control service in to inspect the suite you stayed in and they gave it a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

This hotel is comfortable, stylish and relaxing. I like to stay here for the great breakfast and the rooms feel like a home away from home. The rooms are stylish and clean. My whole family can relax and enjoy themselves.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jessica G
Alaskashome, General Manager at Embassy Suites by Hilton Anchorage, responded to this review

Thank you for your review and for staying with us at the Embassy. I am delighted to hear that you enjoyed your stay. We strive to deliver the service our guests appreciate. We look forward to the privilege of welcoming you back. More 

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