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Extended Stay America - Seattle - Northgate

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13300 Stone Ave N, Seattle, WA 98133
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1 room 1 adult
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Extended Stay America - Seattle - Northgate
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75 Reviews from our TripAdvisor Community

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Hereford, Texas
Level Contributor
7 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

This place is in a very bad location. Hi crime area, prostitution,drugs,gang violance and police brutality. Not a safe place for a family to stay. The motel employees are friendly and eager to help you. The rooms however,really need to be upgraded. The room I got smelled like mildew. The carpet needs replacing. The table in this room has a... More 

Helpful?
Thank Highway M
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments regarding our staff; however, I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps with our security staff to ensure that your... More 

Wilsonville, Oregon
Level Contributor
66 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed December 31, 2015

Room was clean and odor free but windows and plumbing in the room didn't work right. Nice and helpful staff. Fair value for the money. we liked the kitchenette. The grab and go breakfast was ok. Muffins not so good. Good coffee. Wifi was free at a basic level and available for a price at faster speeds. The neighborhood was... More 

Helpful?
1 Thank Edwin B
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that there were issues with the windows and plumbing in your room. I will work with our maintenance engineer to ensure that these issues are resolved in a timely manner. We are sorry for these issues, but are... More 

Travelers are raving about these Seattle hotels

Vancouver, Canada
2 reviews
1 of 5 stars Reviewed December 30, 2015

I tried to have my issues resolved with them, but their head office number drops calls when you're put on hold and the new manager of this site, Eric [--], told me he couldn't tell me anything because "it's above his pay grade". This hotel is very dirty, the elevator reeks of urine and the hallways are filled with the... More 

Helpful?
Thank Kira H
A TripAdvisor Member
1 of 5 stars Reviewed October 13, 2015 via mobile

Extended Stay America, Northgate Location: 13300 Stone Ave. N Seattle, WA. 98133 The staff don't care about their guests. This hotel is not for families. I have never really written reviews of any sort but this stay with this hotel is something my family and I will never ever forget, and we wanted to warn those who are planning to... More 

Helpful?
1 Thank A TripAdvisor Member
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for your detailed review of your recent stay with us. We find your situation very concerning and want to assure you that we strive to offer all our guests a convenient, safe and clean hotel experience. Unfortunately, we were unable to reach that goal during your stay. We will certainly take all these items and conduct improvement training... More 

Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
1 of 5 stars Reviewed September 28, 2015

Extended Stay America, Northgate – Sep 23/15 – Confirmation #127427803 I pride myself in providing factual, meaningful, and helpful reviews of my experiences. I have NEVER given a “BAD” review in the 70+ reviews I’ve done UNTIL NOW! Never, never, never, ever again! I think this hotel is the dirtiest hotel my wife and I have ever stayed in! We’ve... More 

Helpful?
3 Thank Davidb1057
Scarborough, Maine
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 10, 2015

Vacationed in Seattle for 9 days and found this is be much more affordable than staying downtown. Hotel was ok. The biggest issue was that we stayed on the 3rd floor and there were a dozen rooms on that floor that was smoking rooms. Hallway was disgustingly smelly. Breakfast was a grab and go which included apples, oranges, granola bars,... More 

Helpful?
Thank Tom G
Tallahassee, FL
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 9, 2015

Stayed here because friends I was with were staying here. Not sure what rate they paid, I think I paid more than $100/nite. You get a kitchenette but there's no dishes/pans. I had ants in my kitchen area. There's no ice machine in the place. You have to make your own ice using ice trays. They do not clean the... More 

Helpful?
Thank Tally-Lass
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 26, 2015

There is nothing to recommend this hotel. It is pretty far out of town, in an industrial park. It is dirty, smelly, with stained carpets and overworked staff. The bedding is cheap and thin. the towels are scratchy. The carpets are stained. The elevators smell bad. We saw dirty towels left in the hallways. The cleaning is practically non existent.

Helpful?
1 Thank suzahil
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

The staff and I read your comments about your stay with us. The lack of cleanliness you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be working hard to make sure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an... More 

New Delhi, India
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 13, 2015

Stayed with my family for about a week. Place is near to grocery stores and has some good eat-out options nearby. Considering what one pays here, the stay was satisfactory, though the equipment in room shows it's age. Like a loose cover on the heater, or slightly loose mesh on windows. Helpful staff. Though wifi speed is a bit disappointing

Helpful?
Thank Aashish_Suchdev
1 review
1 of 5 stars Reviewed August 7, 2015 via mobile

Find somewhere else. The staff is very unhelpful. The rooms suck. I don't care how cheap this place is it is not worth the money. The bed sucks. Just sleep in your car if you really want to save the money that bad. Oh did I mention the staff is rude and unhelpful.

Helpful?
Thank Nathan S
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed to hear that your stay did not meet our company’s high standards. Please accept my apology. As this hotel’s manager, I can assure you that I have discussed your review with all of our staff to ensure your experience is not repeated. We... More 

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