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Extended Stay America - Seattle - Northgate

2.5 of 5
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13300 Stone Ave N, Seattle, WA 98133
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Extended Stay America - Seattle - Northgate
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Ranked #80 of 98 Hotels in Seattle
A recent review
3 of 5 stars reviewed 1 week ago
amarula2015 Ceiba, Puerto Rico
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60 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ceiba, Puerto Rico
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Upon arrival at the hotel located on a road behind a shopping center and by several commercial offices, my husband and I had the dubious experience of finding that the hotel had no notification of our reservation. For the longest twenty minutes the employee at the counter decided to process our request making copies of our passports and the hotwire... More 

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Miami, Florida
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I spent two nights at this hotel and was pleasantly surprised. We arrived at the hotel at 3am in the morning and the young lady at the check-in counter placed us in an available room which was clean and wlecoming especially after spending an entire day at three different airports. The hotel is in a so so... More 

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Seattle, Washington
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Some hotels greet you with a warm chocolate chip cookie when you check in. This hotel greeted me with a living, breathing, insect that's been around for 300 million years. A Blattaria, a.k.a. Cockroach, greeted me the second I walked through the door and into to my room. A house warming gift on behalf of Extended Stay. I cannot thank... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay did not meet our company’s high standards. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional... More 

Travelers are raving about these Seattle hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Location: 13300 Stone Ave. N. Seattle,WA 98133 Prior to my son's wedding, I made reservation at your place of business. What a poor judgement call on my part. I flew from Phoenix to Seattle to stay in an over priced, nasty hotel. Have you guys ever heard of first impression and great customer service skills? I entered into the lobby... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Do not let the exterior of the building fool you about the inside. Although the building looked like a 5 star hotel from the outside, the inside was terrible overall. The dirty room smelled so smokey from leftover residue on the kitchen grills, and smokers are everywhere. There are also a ton of crackheads around the area and drinkers. When... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have asked my staff to check the parking lot more frequently as well as reviewing our cleaning procedures with our housekeeping staff to ensure your experience is not... More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 19, 2015

I've stayed at few of these . This is a nice location behind a strip mall . It's hard to find without GPS . But clean clean and well maintained property . I don't care for the really cheap bed pillows ,but good stay otherwise . Quiet and slept well . Grab & go things at the desk when checking... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that our pillows could use improvement. We are sorry for this issue, but are happy to read that we provided you with a clean and well maintained property in a location convenient to your needs. Once more, thank you for posting... More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 13, 2015

There aren't many hotels in the North Seattle area that have full kitchens and let you bring your pets. But this one does. The hotel serves coffee, creamer, muffins, fruit, and snack bars every morning. The rooms were nice and clean, hotel maids very polite (I loved that they didn't pester us for daily cleaning) and the front desk staff... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had a nice stay with us. I truly appreciate your kind comments regarding our staff and the friendly service they provided you! Once more, thank you for posting your review. We look forward to having you visit with... More 

Vancouver, Canada
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 5, 2015 via mobile

Before I even made a reservation, I emailed to ask for some information and promptly received a response from Brittany. After speaking with her via email, I made an online reservation and and booked a smoking room by accident. I immediately emailed Brittany again and she responded right away and changed my reservation to a non-smoking room. Major positives right... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Northgate, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and feel that we are a great value for the price. I am thrilled to hear that our staff was able to accommodate your needs in a timely manner to make your... More 

Las Vegas, Nevada, Usa
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 11, 2015

This is a very basic, small apartment type facility, not a full service hotel set up for long term stays. You do your own housekeeping, fetch clean towels, empty your own trash, fetch toilet paper, etc. There is a complete kitchen and basic plates, silverware, pot and pan,coffeemaker, toaster,etc. provided for free- but you must request these items at the... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Seattle - Northgate, responded to this review

Thank you so much for posting a review of our property. It's great to hear that our team was pleasant and our facilities were adequate for your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 4, 2014

Outside of downtown Seattle. We did get a deal on the room, but the first room we got seemed to be not cleaned by housekeeping. I requested another room after seeing the first room, and they were very accommodating. Props for that

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Seattle - Northgate, responded to this review

Your review for our hotel was recently brought to my attention. Your comments in regards to team promptly accommodating your issue are much appreciated; yet, I was disheartened to read that your original room was not cleaned to meet our guests expectations. Your comments were reviewed by the team, and we will train them accordingly to make sure your experience... More 

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