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The Maxwell Hotel - A Piece of Pineapple Hospitality

#10 of 98 Hotels in Seattle
Certificate of Excellence
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300 Roy Street, Seattle, WA 98109
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The Maxwell Hotel - A Piece of Pineapple Hospitality
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1,634 Reviews from our TripAdvisor Community

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    490
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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Dallas, Texas
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall this is a comfortable hotel with helpful service. Breakfast offerings are limited to a take-away espresso kiosk. And the pump-dispenser toiletries remind me of the mens locker room at the gym. My room was comfy and clean. The bathroom was spacious with a generous size walk-in shower. The free bike rental is nice if you want to explore the... More 

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear DFWSteve, Thank you for the feedback and please accept my apologies for the difficulty you experienced with our Wi-Fi. We have recently initiated many enhancements to our systems and I will certainly have the affected zone where your room was located checked. Also, sorry about the taxi availability inconvenience. We have unfortunately been experiencing a lot of that due... More 

Level Contributor
14 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Greeted by a vibrant and warm colour scheme and friendly staff I knew this hotel would be a great stay. The rooms were spacious and very clean. Complimentary coffee, water and popcorn! Free coffee and cupcakes between 3pm and 7pm. Free shuttle bus taking you anywhere. Free bike hire! The room is equipped with dressing gowns and slippers which is... More 

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear DukeofPreston, Thank you for your candid and mostly wonderful feedback. Please accept my apologies for the two individuals that you encountered that were less than hospitable, as I too find that to be unacceptable. Typically, we score much better in this regard and I can assure you that your comments will be posted here for all to see. I... More 

Elkhart, Indiana
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My family and I stayed at the Maxwell on the evening before our Alaska cruise in June 2015. When we arrived, we were instantly greeted with smiles and friendly staff. In a day-and-age where customer service is dying, there is something to be said about being treated so wonderfully. They even went above and beyond to help us with our... More 

Was this review helpful? Yes 1
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear Lanzen, Thanks for your kind remarks about your experience and I really appreciate your compliments of our staff. We've been fortunate to assemble a truly wonderful group of friendly staff members who love what they do, and I am happy to see that you were well taken care of. We hope that your cruise was a memorable one and... More 

Johannesburg, South Africa
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel ticks all the boxes for a great stay, friendly staff, comfortable room, excellent location, and reasonable room rate. We used the free Shuttle Bus offer which was much appreciated. Our room faced the rear of the property, not a great view, but nice and quiet. We did not make use of the restaurant facilities. The complimentary coffee and... More 

Was this review helpful? Yes
Tampa, FL
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place is as good as all the reviews led us to believe. Very reasonably priced, nice spacious room, and a lot of nice touches like the shuttle service, the delicious little cupcakes, some complimentary water in the room, and the free wifi. Market up the street is open 24 hours and is a great place to grab a quick... More 

Was this review helpful? Yes 1
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear KFLTampa, Thank you for your thoughts. We are glad that the previous reviews assisted you in your choice of where to stay here in Seattle, and happy that you too were comfortable and impressed. We hope you'll join us again in the future. Warm regards, Stan Kott, General Manager More 

New Jersey
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I loved everything about this hotel from the friendliness of its staff to the cleanliness of my room. The room was large, the bed was SO comfortable, the bathroom was spotless and the free water daily and popcorn was a bonus. Having both a microwave and frig in the room proved to be helpful. The daily mini-cupcakes in the lobby... More 

Was this review helpful? Yes 1
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Wow, we are always excited when we "Exceed Expectations" and we truly appreciate your compliments. Thanks for staying with us, and we hope that you'll come back again in the future. Best regards, Stan Kott, General Manager More 

Dayton, Ohio
Level Contributor
7 reviews
5 of 5 stars Reviewed 5 days ago NEW

I honestly did not know what to expect when I booked this hotel. I booked it because it is close to downtown Seattle and the attractions. It is such a pleasant surprise. The decor and furnishing were eclectic but really fun and colorful. Our room is large and the decor is a mixture of classic and contemporary, truly unique .... More 

Was this review helpful? Yes 1
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear kulasa84, Thanks for choosing to stay with us and we are happy that you and your family found us to be a pleasant surprise. Your kind remarks and thorough review are much appreciated, and we certainly do hope you'll be able to stay with us again. Sincerely, Stan Kott, General Manager More 

Canada
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

There was a long line to check in at 4pm, as there was only one staff member until 4:30pm. Upon checking in, I was informed the room I booked was not available, which was surprising because I booked over two months prior. The staff were very friendly and did their best to be accommodating. Eventually, they were able to find... More 

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear MyCheekyMonkey, Thank you for taking the time to share your experience with us. Please accept my apologies for the difficulties that you encountered while checking in. I am glad to see that our staff was able to work things out to your satisfaction, and that you had an enjoyable experience overall. Thanks also for your kind remarks regarding our... More 

Canyon Country
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a wonderful stay in Seattle before our Alaskan Cruise. The service provided by the Maxwell staff is top notch. The accomodations are well appointed and very well maintained. Their car service from the airport was right on time, comfortable with a very courteous driver. The Maxwell is simply a great place to stay in Seattle!

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Thank you very much for your wonderful review. We are pleased to know that you were impressed, and do hope you'll come back and see us again sometime. Warm regards, Stan Kott, General Manager More 

Providence, Utah
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A great hotel with lots of personality. We always stay at The Maxwell when we visit Seattle. When our son graduated from UW, the whole extended family stayed there and loved it. Their sister hotel in Seattle is also super fun.

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear pdsmitten, Thank you for your continued patronage and kind remarks. In addition to our hotels in Seattle and Portland, we also operate the Hotel California in San Francisco, and will be opening our brand new property, Hotel Z, in San Diego in just a few days. We hope you'll be able to check them out as well. Best regards,... More 

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