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The Maxwell Hotel - A Piece of Pineapple Hospitality

#10 of 98 Hotels in Seattle
Certificate of Excellence
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300 Roy Street, Seattle, WA 98109
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The Maxwell Hotel - A Piece of Pineapple Hospitality
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1,629 Reviews from our TripAdvisor Community

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Traveler rating
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    488
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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New Jersey
Top Contributor
75 reviews 75 reviews
10 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed yesterday NEW

I loved everything about this hotel from the friendliness of its staff to the cleanliness of my room. The room was large, the bed was SO comfortable, the bathroom was spotless and the free water daily and popcorn was a bonus. Having both a microwave and frig in the room proved to be helpful. The daily mini-cupcakes in the lobby... More 

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Dayton, Ohio
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed yesterday NEW

I honestly did not know what to expect when I booked this hotel. I booked it because it is close to downtown Seattle and the attractions. It is such a pleasant surprise. The decor and furnishing were eclectic but really fun and colorful. Our room is large and the decor is a mixture of classic and contemporary, truly unique .... More 

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Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

There was a long line to check in at 4pm, as there was only one staff member until 4:30pm. Upon checking in, I was informed the room I booked was not available, which was surprising because I booked over two months prior. The staff were very friendly and did their best to be accommodating. Eventually, they were able to find... More 

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear MyCheekyMonkey, Thank you for taking the time to share your experience with us. Please accept my apologies for the difficulties that you encountered while checking in. I am glad to see that our staff was able to work things out to your satisfaction, and that you had an enjoyable experience overall. Thanks also for your kind remarks regarding our... More 

Canyon Country
Contributor
16 reviews 16 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful stay in Seattle before our Alaskan Cruise. The service provided by the Maxwell staff is top notch. The accomodations are well appointed and very well maintained. Their car service from the airport was right on time, comfortable with a very courteous driver. The Maxwell is simply a great place to stay in Seattle!

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Thank you very much for your wonderful review. We are pleased to know that you were impressed, and do hope you'll come back and see us again sometime. Warm regards, Stan Kott, General Manager More 

Providence, Utah
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A great hotel with lots of personality. We always stay at The Maxwell when we visit Seattle. When our son graduated from UW, the whole extended family stayed there and loved it. Their sister hotel in Seattle is also super fun.

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear pdsmitten, Thank you for your continued patronage and kind remarks. In addition to our hotels in Seattle and Portland, we also operate the Hotel California in San Francisco, and will be opening our brand new property, Hotel Z, in San Diego in just a few days. We hope you'll be able to check them out as well. Best regards,... More 

Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Waited 2 hours for a room that we had reserved. Still couldn't tell us when a room would be ready. Went nuclear about this. Reva found a room and took action. The hotel manager was of no assistance. The room was great once we were in it and the hotel is very attractive.

Was this review helpful? Yes 1
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear Linda F., Please again accept our apologies for having to wait for the specific room type that you had reserved. Our check-in time is indeed 4:00pm, and we are sorry that you were not able to receive your keys until a few minutes past. I am glad to see that you enjoyed things once you were settled in, and... More 

Portland, Oregon
Top Contributor
53 reviews 53 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We just left the hotel Max in Seattle, staff was great very accommodating, especially Dennis. We enjoyed our room, small but comfortable, bathroom small but great water pressure in shower. I enjoyed the pint of beer given to every guest between 5:30-6:30. I would recommend if you like funky, smaller room boutiques but might not be for everyone.

Was this review helpful? Yes
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear Michelle52024, I am sure that your feedback will be appreciated by our friends over at The MAX Hotel, however, we are actually the Maxwell Hotel located at Seattle Center at 300 Roy Street. Please check us out next time you are in town as I am sure that you will not be disappointed with our indoor swimming pool, fitness... More 

Longview, Texas
Contributor
19 reviews 19 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Perfect location. Use the bikes and travel to space needle and pikes Place market. Quiet safe neighborhood with great restaurants. Rooms are clean with extra amenities. Didn't try the onsite restaurant. Staff was helpful and courteous. Stay here.

Was this review helpful? Yes 1
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear VacaErik, Thank you! We appreciate your short and "Perfect" review and also your recommendation to others. Sincerely, Stan Kott, General Manager More 

Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed one night here and it was great. Very clean too. Location is the best. A five minute drive to space needle, and the chihuly gardens. Walking distance to many restaurants. The room fit 6 of us. Extremely comfortable individual duvets was my favorite. Bathroom was spacious and they even had popcorn for the kids to pop in the... More 

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Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear Dlcuevas, You are WELCOME and thanks so much for taking the time to share your experience with us. We appreciate your fabulous comments and are glad to have been a part of your Seattle get-away. Sincerely, Stan Kott, General Manager More 

Tucson, Arizona
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Without a doubt, the front desk and concierge staff were friendly, very helpful, and accommodating. They deserve 5 stars. The room key was needed to access everything, elevator and parking garage included which was a bit frustrating - it was something commonly grumbled about by almost all guests I met in the elevator. The shuttle is nice but only has... More 

Was this review helpful? Yes 1
Stan K, General Manager at The Maxwell Hotel - A Piece of Pineapple Hospitality, responded to this review

Dear rlfreedman, Thank you for your candid feedback and please accept our apologies for your less than satisfactory experience with our housekeeping staff, and for your concerns regarding our internal security and safety measures. Ordinarily, we receive high marks for this hard-working team, and I can assure you that we'll address your concerns with the individuals who were involved. Also,... More 

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