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Silver Cloud Inn - University


Silver Cloud Inn - University
Hotel class 3 of 5
5036 25th Ave. NE, Seattle, WA 98105
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Traveler Reviews

86% Recommend
3.5 of 5 stars 24 reviews
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[ Date ] [ Rating ]
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3 of 5 stars
MooreT20 1 contribution
Seattle
Mar 31, 2009 | Trip type: Business, Solo travel

Based on my negative experience with the front desk staff, I will not return to any Silver Cloud. Everyone I encounter behind the desk acted cold and indifferent. It appeared that they were more interested in surfing the internet than answering general hotel questions. While I found the front desk customer service skills terrible, the housekeeping staff did a nice... more

Management response from
sciuniversitymanager, Manager

While it is always disheartening to hear form a guest we let down, we greatly appreciate their feedback in order to continually improve our services and accommodations. In this case, our staff and management failed to provide the level of quality service we strive to provide all our guests. We also apolgize for not responding to the comment card that...

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4 of 5 stars
FredLong 4 contributions
Pouilly-en-Auxois, France
Oct 5, 2008 | Trip type: Family

I stayed at the Silver Cloud almost 3 weeks under some heavy circumstances, one member of my French family being hospitalized at the University Hospital. The staff was always kind to me, helpful, smiling. The rooms had nothing extravagant, but were very practical, quiet and clean. At last, the hotel is well situated, not far from the Huskies stadium, the... more

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4 of 5 stars
sjenks183 2 contributions
Georgia
Sep 11, 2008 | Trip type: Business, Solo travel

I haven't stayed at many hotels in Seattle however I travel alot and this hotel is very nice. This is my 2nd time staying here within a 10 month period and I always feel safe in and out of the hotel. They have wine and o'dourves on Tuesday evening 5:30-6:30 which is really nice. It was also nice to see... more

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4 of 5 stars
Xman_7 17 contributions
New Jersey
Aug 22, 2008 | Trip type: Family

A decent medium-size hotel within walking distance of the University of Washington, and an upscale mall with many restaurants. Rooms are fairly large have big HDTV's. Good small indoor pool and hot tub. Tolerable breakfast included in rate, but the breakfast room tends to be unpleasantly crowded. Noise: very good Hot water: OK, but sometimes not really hot Cleanliness: very... more

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4 of 5 stars
anitajd 19 contributions
Wilmington, MA
Aug 18, 2008 | Trip type: Family

My family of 5 stayed at the Silver Cloud-University for 4 nights in Aug. 2008. We reserved a "Suite" which included a king bed and a pull-out sofa. Unfortunately, it made the room(s) much smaller. The family really liked the 2 large plasma TVs in each "room." Although the room colors seem outdated, we were all impressed as to how... more

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3 of 5 stars
SJ46 12 contributions
Richmond, Canada
Aug 10, 2008 | Trip type: Family

The Silver Cloud near the University of Washington is very functional and family friendly. It has the usual continental breakfast included with the cost of the room common to other Silver Cloud Inns which we find very good. You can basically make a simple breakfast like most of us eat at home: toast, bagels, coffee, juice, yogurt, waffles, that sort... more

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4 of 5 stars
juanm13 2 contributions
south carolina
Jun 17, 2008 | Trip type: Business, Couples

Stayed for three nights for graduation festivities for our son. The rooms are average but spotless. The continental breakfast offers a wide selection of cold foods. There is a waffle maker, and plenty of comfortable seating space. We made use of the hotel shuttle on several occasions , an added plus. The front desk staff were extremely helpful and pleasant.... more

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3 of 5 stars
egatrop 50 contributions
midwest
May 25, 2008 | Trip type: Family

The hotel was clean, well kept. The rooms were average to perhaps slighty above average. Some have nice plasma TVs. The location has nothing going for it except two things- It is near the heart the University, and there is a pedestrian/bike trail right along side it. PROs- Front desk staff was very good- nice, helpful. They will shuttle you... more

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4 of 5 stars
roam-ID 26 contributions
Moscow, ID
Jan 30, 2008 | Trip type: Business, Solo travel

Stayed here one night for business travel. Hotel is fine for mid-range hotel. Room was clean, comfortable, large enough, though not what I'd call spacious (maybe ~250 sq ft). In-room coffee, fridge and microwave. Breakfast bar was ok, the usual assortment of cereal, pastries, yogurt. I didn't notice if they had hot items. Breakfast area was large. Fitness center had... more

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1 of 5 stars
annworthi 1 contribution
Sacramento
Oct 24, 2007
1/2 found this review helpful

My husband and I have stayed at the Silver Cloud and recommended it to other friends who have also found it to be convenient to the UW stadium. Recently, during a home game at the stadium, we left our purses in one of our friends' rooms and came back to no purses, wallets and a suitcase was gone. The maid... more

Management response from
sciuniversitymanager, Manager

Although we are located in a nice, upscale neighborhood in Seattle, this type of incident, unfortunately, can occur anywhere. The safety and security of our guests is, absolutely, a top priority. We require photo ID for all guests staying with us, issue room card keys valid for the duration of stay only, our exterior entrances can only be accessed with...

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Silver Cloud Inn - University Also Known As

Address: 5036 25th Ave. NE, Seattle, WA 98105
Seattle Hotels Silver Cloud Inn - University
3.5/5.0
24