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SpringHill Suites Seattle Downtown/South Lake Union

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1800 Yale Ave., Seattle, WA 98101
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SpringHill Suites Seattle Downtown/South Lake Union
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SpringHill Suites Seattle Downtown/South Lake Union
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552 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, BC
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here one night while attending a wedding in Seattle. The hotel is located right off the highway which was convenient for us. We had two double rooms side by side. Rooms were spacious, clean and comfortable. We had a view of the highway but did not hear any noise during our stay. The hotel breakfast was an added... More 

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Memphis, Tennessee
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was decent; however, the AC did not work properly. We checked in and went to explore the city. The room seemed quite warm when we unpacked, so we cranked the AC down so it would be nice and cool when we returned. We came back about 4-5 hours later and it was still really warm. It was very... More 

Was this review helpful? Yes
Frank F, General Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

Dear RestedMomandWife, Please accept my apologies for the broken air conditioner and the issues with the blackout drapes. I would love to investigate the situation however the anonymous nature of your review makes it difficult for me to do so. Please contact me directly at 206 403 2271 to discuss your experience in more detail. Sincerely, More 

Zionsville, Indiana
Top Contributor
85 reviews 85 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

The Seattle Marriott was booked, so I chose the Springhill Suites instead. It was the typical Springhill Suites experience, with friendly staff and a very good free breakfast. There is no restaurant on the premises, but room service is available, and the lobby bar is open from happy hour until 10:00 P.M. Snacks may be purchased at the front desk.... More 

Was this review helpful? Yes
Frank F, General Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

Good Day 452CraigS, Thanks for staying with us, We are thrilled that you enjoyed our staff and breakfast! Our location is somewhat beyond our control, however the neighborhood is buzzing with development and continues to become more vibrant every day. I hope you will give us another shot someday. Regards, More 

Tucson, Arizona
Top Contributor
91 reviews 91 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for two nights in May prior to our cruise to Alaska. I did lots of research and booked this months in advance and did not go wrong. Nathan checked us in quickly and friendly and said he had been waiting for us! Wonderful young man who will succeed in hotel business or any business... More 

Was this review helpful? Yes
Frank F, Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

Thanks for staying with us, Jane -- it sounds like your cruise got off on the right foot, and I'm so happy you enjoyed your time here. We'd love to have you again, so please keep in touch when you're heading back to Seattle! Best, Frank F., General Manager More 

New Delhi, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall good experience. Had various pros and cons. Staff is friendly and helpful. Breakfast and internet is included, so good from costing side. Breakfast was fine, not much variety though. They had shuttle for major places in downtown and could be booked within hour notice. They also had dinner and provide room service till late. Super useful for late night.... More 

Was this review helpful? Yes
Frank F, Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

My team and I do our best to make you feel at home with us, so it's great to see your stay was an enjoyable one! I really value feedback like this, so rest assured your next stay will be the perfect one you deserve. Hope all is well, Frank F., General Manager More 

Torrance, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

As an honor Marriott member, one of my perks is an evening snack and beverages on the upper floors. For a three night stay, only once was the snack provided. The excuse? "Oh, we forgot - sorry. 'Want some chips from the pantry?" Ugh. Then.. the restaurant food is INEDIBLE. Three of my colleagues agreed. So four out of four... More 

Was this review helpful? Yes
Frank F, General Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

Good Day RoadWarrior0630, Thank you for staying with us and taking the time to complete a review of our property as well as contacting me directly via e mail. I trust that my response to you by e mail received and my solution to the issues you described was to your liking. If there is anything else we can do... More 

San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located close to the Space Needle and Chihuly Gardens. I did not like walking after dark in this area because it seemed a little sketchy to be walking around. We had a rental car and their parking rates were about what you would expect for a hotel downtown in a city. The breakfast was okay, nothing great... More 

Was this review helpful? Yes
Frank F, Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

Of course, I want your stay with us to be perfect, so I appreciate your feedback about your experience with us. Your safety is our top concern, so that's why we offer the free shuttle to and from some local attractions -- be sure to take advantage of it next time! That said, I apologize for the mix up with... More 

Tuscaloosa, Alabama
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family of four stayed here for two nights before our cruise in May. Hotel was perfect for what we wanted. Someplace close to the port and the Space Needle. Our room was just what we needed - two queen beds and a pull-out sofa. All beds were very comfortable. Really liked the sink outside the bathroom so that two... More 

Was this review helpful? Yes 2
Frank F, Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

With a vacation like that cruise, we're happy to do what we can to send you off on the right note. My whole team here is always ready to do whatever you need to make sure your stay is as relaxing as can be. I hope you had a great time on that cruise, and we'd love to have you... More 

Chehalis
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed our stay! Very accommodating and they corrected a mistake made at check in with no questions asked. Room was large and we liked separate living room. Breakfast was great and family loved the pool! Will stay again.

Was this review helpful? Yes
Frank F, Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

We're here to make sure your stay is as perfect as can be! Mistakes can happen, and I appreciate your patience with us while we worked everything out. Can't wait to have you back next time! Safe travels, Frank F., General Manager More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for one night after a cruise. Fantastic hotel with amazing staff. The free shuttle was great and saved us a ton of taxi money. The staff were over the top helpful and accommodating. They helped us find what we wanted and gave delicious recommendations for dining. Would definitely recommend!

Was this review helpful? Yes 1
Frank F, Manager at SpringHill Suites Seattle Downtown/South Lake Union, responded to this review

So glad we were able to help you out Michelle! Your experience is all that matters to us, so we appreciate your feedback here. I hope you'll make it back to Seattle soon -- we'd love to have you again. Safe travels, Frank F., General Manager More 

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