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The Sorrento Hotel

#24 of 98 Hotels in Seattle
Certificate of Excellence
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900 Madison St., Seattle, WA 98104
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The Sorrento Hotel
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659 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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international
Level Contributor
167 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here on business for one night and was pleased to have gotten upgraded to a suite. The bed was comfy and there was a great pillow selection. The room was charmingly decorated but the toilet seat and bathroom porcelain were chipped which undercut the old world charm and made it feel more like Grandma's House. My only big beef... More 

Was this review helpful? Yes 1
Angie M, General Manager at The Sorrento Hotel, responded to this review

Thank you for your review. I will have our maintenance staff replace that toilet seat right away. We definitely want to stay "old-world," not "Grandma's house." So, thank you for letting us know. I will be sure to review your feedback with our guest service team, perhaps there is something we can do to accommodate our early-rising business crowd. We... More 

Seattle area
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My folks used to come here all the time on their wedding anniversary, and I understand why. The Sorrento is an Italian Oasis style hotel built in 1909, and was fully restored in the 1980s back to its original style....so it absolutely oozes a romantic feel. The rooms, any of which you can't go wrong with, have the decor of... More 

Was this review helpful? Yes 1
Angie M, General Manager at The Sorrento Hotel, responded to this review

You may have written the perfect description of the Fireside Room! It is the heart of the hotel, and definitely a great place to grab a drink, read a book (check out our Silent Reading Parties on the first Wednesday of each month), or listen to some great music! I am so happy to hear we are part of your... More 

Anchorage, Alaska
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at the Sorrento. There was retro European charm but that did not mean that there wasn't new technology and upgrades. I do think though that if I had not been able to use the stairs, the single elevator (the carpet in there always reflected the day of the week!) would have been a real deal... More 

Was this review helpful? Yes 1
Angie M, General Manager at The Sorrento Hotel, responded to this review

The day-of-the-week carpets in the elevator is a signature Sorrento piece. Everyone loves them! Having one elevator can be a challenge, it is the unfortunate drawback of being over 106 years-old. We trade a few luxuries for this old-world charm. I'm happy to hear that you enjoyed your room and the rest of your stay. We look forward to having... More 

Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights before jumping on s cruise. Hotel service was great and Brian on the concierge desk really helped us out. The rooms are small but very neat and tidy. It's about a 15min walk to downtown, but for the difference in price between the downtown hotels and this one, well worth it.

Was this review helpful? Yes
Angie M, General Manager at The Sorrento Hotel, responded to this review

Brian is a gem, he really is what Hotel Sorrento is about! I will make sure to personally recognize him for the service he provided you during your stay. Thank you for the kind review. I hope to welcome you back again soon. Angie M. Mykel General Manager Hotel Sorrento More 

Phoenix, Arizona
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is family-owned and -operated and the service is wonderful. It is a bit expensive, but worth it. We love to end the night with a nightcap in the lounge which often has live music or book group meetings featuring the author. We once stumbled upon Chris Cleave discussing Little Bee. The area has plenty of restaurants and the... More 

Was this review helpful? Yes
Angie M, General Manager at The Sorrento Hotel, responded to this review

We love being the favorite!! Thank you for such a great review. Come back again soon, you never know what other '"Sorrento Surprises" you'll experience. We always have something special happening in the hotel. We look forward to having you back again soon. Angie M. Mykel General Manager Hotel Sorrento More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Whenever I feel like a quick visit to Europe, I take a break and stay at the renowned Sorrento Hotel on the edge of downtown Seattle. You are within walking distances of theater, lovely walks and museums. The lobby and adjoining restaurant maintain both the European feel and luxury that regular clients have come to expect. And the rooms are... More 

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Normandy Park, WA
Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We always enjoy the artsy, quirky, cozy lounge for an after work "toddy" or drink. On this evening, we were bidding farewell to a co-worker as she embarks on her trip back east to Charlotte. There were 8 of us ladies and we selected a comfy corner in the "Fireside" room. We had plenty of room for 8 women. The... More 

Was this review helpful? Yes
Angie M, General Manager at The Sorrento Hotel, responded to this review

Thank you for taking the time to share about your experience. I love the Fireside for small, intimate gatherings, it's perfect! I agree that your drink should have been comped. I would love for you to contact me directly so that I can welcome you back as my personal guests. I promise, no porcini toast. Warm regards, Angie M. Mykel... More 

New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

This hotel is more luxurious in person than is conveyed on it's website. The service was excellent, and the ambience and decor were romantic and tasteful. I have already recommended this place to friends and will most definitely return on my next trip to Seattle. It is perfectly located - just a short walk into the bustling downtown center but... More 

Was this review helpful? Yes 2
Angie M, General Manager at The Sorrento Hotel, responded to this review

Thank you for such a glowing review. The staff takes great pride in the work they do and it's reflected in your experience with us. The Fireside is definitely the perfect spot for enjoying an evening drink. I hope to see you and your friends gathered around the fire again soon! Cheers! Angie M. Mykel General Manager Hotel Sorrento More 

Greater Wellington, New Zealand
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 17, 2015

This is a very cute, quirky hotel - decent sized rooms, fantastic beds and an excellent restaurant and bar. It's close to everything. We had a couple of problems with things in our rooms (air conditioning that wouldn't turn off and a lamp that wouldn't turn on) and the management responded really quickly - they were great to deal with.... More 

Was this review helpful? Yes
Angie M, General Manager at The Sorrento Hotel, responded to this review

Thank you for staying in our beautiful, quirky hotel. Sounds like you had a lovely experience in our restaurant and bar, I think it's pretty great too. I'm sorry to hear that you had a few issues with the room, but am happy to hear we were able to resolve them quickly. Thank you for the review. Angie M. Mykel... More 

seattle, wa
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 16, 2015

We love this hotel but since we live in Seattle we had never stayed there but we decided that this was a perfect time since we were having a big party that night. Room was great; all the usual great things, big bed, good linen, bathrobes, fluffy towels, in-room press-pot for coffee. We have had several very successful parties in... More 

Was this review helpful? Yes 1
Angie M, General Manager at The Sorrento Hotel, responded to this review

Wow! What a lovely description of your event and your experience! We love that penthouse deck and those seventh floor rooms too, aren't they fantastic? I will be sure to pass along all of your wonderful feedback to the staff and especially our event staff, they will be pleased to read this review. I certainly hope to welcome you back... More 

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