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The Sorrento Hotel

4.0 of 5 900 Madison St., Seattle, WA 98104
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Certificate of Excellence 2014
The Sorrento Hotel
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The Sorrento Hotel
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620 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Contributor
15 reviews 15 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

We decided to stay in town on a whim last night and were fortunate enough to get one of the last two rooms available! The room was small, but SO elegant and so well appointed the size really wasn't an issue - especially for one night. The live music in the Fireside Room was a lovely way to cap off... More 

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Senior Contributor
34 reviews 34 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you want a neighborhood feel with excellent service and a real old world feel, let this hotel take you there. Staff remembers you by name,all the wood paneling in the lobby and let me tell you( we travel a lot), the most comfortable bed in any hotel ever. We had a corner suite, and this bed was like sleeping... More 

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RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you so much for your kind words! I am so glad that you found our beds to be so comfortable and you were able to relax! Hope to see you again soon! Randall Obrecht General Manager Sorrento Hotel More 

Olympia, Washington
Top Contributor
55 reviews 55 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The service at this hotel is exemplary! Each and every staff member was helpful, friendly, knowledgeable and professional. This beautiful hotel is old and the creaking floors and thin walls attest to it. I ended up getting a very good deal on my room, but had I paid anything higher, I would have been disappointed.

Was this review helpful? Yes
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you for your honest feedback. I am glad you found our staff to be exemplary and will share your comments with them. Randall Obrecht General Manager Sorrento Hotel More 

Portland, Oregon, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My guy and I showed up at the Sorrento after a drive up from PDX to be greeted by one of the most helpful and kind valets ever. Thank you sir! I seriously wish I had your name on hand but you were fantastic and so helpful. Check in was quick, the place was jumping with a after work crowd.... More 

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RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Wow! Thank you for your kind words. I will make sure to share them with the staff and the valet team particularly. I am so thrilled that we made your special event memorable and hope to see you again soon. Randall Obrecht General Manager Sorrento Hotel More 

Seattle, Washington
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We are locals and have stayed in several hotels in Seattle but had never visited the Sorrento. I have been told that it's fantastic so we decided to give it a try. The prices are high and the location is not great. In fact, it's pretty loud as it's near a hospital. There is nothing in the immediate area so... More 

Was this review helpful? Yes 1
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you for your honest feedback. I am sorry that we did not meet expectations and would love the opportunity to speak with you directly for a proper apology. Please let me know a convenient time to contact you. Looking forward to speaking with you. Randall Obrecht General Manager Sorrento Hotel More 

Bainbridge Island, Washington
Top Contributor
107 reviews 107 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have mixed feelings about this hotel. It has old world charm and it is a phenomenal weekend retreat . It has two great restaurants and a comfortable lounge with a fireplace. Our room was luxurious and large. If you stay here, ask for the Junior Suites, they are worth the cost. We stayed in room 200 and you could... More 

Was this review helpful? Yes 1
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you for your honest feedback. I am glad that you enjoyed your room and restaurants. Sincerely apologize for the elevator, one of the drawbacks of a 100 year old historic building. We hope to see you again soon! Randall Obrecht General Manager Sorrento Hotel More 

Sidney, Canada
Top Contributor
59 reviews 59 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Arrived at hotel for 18th anniversary the description about the hotel amenities said there was a courtacy car and so we planned on using that to get around all weekend, so I asked to book that for a 6:00 dinner reservation I was told the courtacy car had been dropped at the beginning of January. Hmmmmmmm now what! Anyways went... More 

Was this review helpful? Yes 1
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you for your honest feedback. I am sorry that we didn't meet expectations and would love to discuss with them you directly. Please let me know a good time to contact you. Randall Obrecht General Manager Sorrento Hotel More 

Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Sorrento for two nights in December. This is a truly classic hotel that takes great pride in keeping everything preserved the way it once was. We stayed in a Sorrento suite which had a separate living room. The carpet and furniture is totally American Gothic. Bed and linens were also fantastic. The building has never been... More 

Was this review helpful? Yes 1
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you for your honest feedback. I am glad that you found our Hotel to be charming and unique. We hope to see you again soon! Randall Obrecht General Manager Sorrento Hotel More 

San Francisco, California
Top Contributor
135 reviews 135 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On the "Hill" a wonderful corner location with ornate mahogany feel, rich interiors and a pleasant staff. In room slippers, robes, nice soaps. Good value thru a travel website. Located away from downtown in a quiet neighborhood filled with stylish apartment houses and few commercial amenities. Substantial room, bathrooms on the small side, but very quiet and comfortable. Interesting in-room-coffee... More 

Was this review helpful? Yes
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you so much for your kind comments. I am glad you enjoyed your stay (& Seattle coffee!) Hope to see you again soon. Randall Obrecht General Manager Sorrento Hotel More 

Olympia, Washington
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Sorrento is a lovely bit of Seattle history, one of those gorgeous dowagers with good bones who ages well. The place is well kept, and though the bathroom was beautifully updated, the place hasn't been modernized out of recognition. Windows actually open. It's comfortable bordering on opulent without being over the top, attractively decorated, and the service is impeccable.... More 

Was this review helpful? Yes
RandallObrecht, General Manager at The Sorrento Hotel, responded to this review

Thank you for the kind words. I am absolutely thrilled that you found our staff "impeccable". Made our day! Hope to see you again soon. Randall Obrecht General Manager Sorrento Hotel More 

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Additional Information about The Sorrento Hotel

Address: 900 Madison St., Seattle, WA 98104
Phone Number:
Location: United States > Washington > Seattle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sorrento Hotel 4*
Number of rooms: 76
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Also Known As:
Sorrento Hotel Seattle
Hotel Style:
#12 Luxury Hotel in Seattle
#19 Family Hotel in Seattle
#21 Romantic Hotel in Seattle
#23 Business Hotel in Seattle

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