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The Sorrento Hotel

#23 of 97 Hotels in Seattle
Certificate of Excellence
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900 Madison St., Seattle, WA 98104
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The Sorrento Hotel
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The Sorrento Hotel
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629 reviews from our community

Traveler rating
    403
    153
    44
    21
    8
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72
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vashon
1 review
3 of 5 stars Reviewed 3 days ago NEW

Hotel elevator out of order. Both restaurants in hotel closed for private parties. Meal in lobby/bar area very drafty since near front door. Room was well appointed and comfortable. Staff helpful. Convenient from ferry dock and near Swedish Medical Center

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Hanford, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Horrible room . Room unclean. We stayed 4 days and the room was cleaned only once. We had to beg for that! Do not use their Russian driver. He quotes you one price then at the end he triples the price! Very unscrupulous! Worst hotel experience of my life!

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Mount Vernon, Washington
Top Contributor
86 reviews 86 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We chose the Sorrento because it was close to the hospital. The neighborhood is an interesting mix for exploring. The hotel staff was the most friendly and accommodating I think we've ever encountered. Our room was very nicely decorated and looks like recently updated. The bed was welcoming and comfortable. The only downside is that the location is a fair... More 

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Yakima, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I wasn't sure what to expect as I stumbled across this hotel online. I booked with them directly and was thrilled to actually speak to someone who was at the hotel. The service from beginning to end was courteous, professional and warm. The hotel has recently completed some upgrades which really make you think of a 1920's lounge feel. A... More 

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Mill Creek, Washington
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed at The Sorrento for Emerald City Comic Con and I was impressed as soon as I walked into the lobby. It has a very classy old feel. I went into the room and it was amazing. The beds were comfortable and the blankets extremely warm. I didn't want to get out of bed in the mornings. In fact, I... More 

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San Francisco, California
Top Contributor
103 reviews 103 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently had the opportunity to stay here on a recent trip. the front entrance was being remodeled but overall that had no effect on my stay. This was once a grand place, the quality is evident, however it has not been maintained well. The building has an old smell, the beautiful woodwork is scratched and dented and hasn't been... More 

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Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for work conference. Often when you stay in the same place your meetings are can be boring as... But this hotel has just delightfully warm and restful rooms, great meeting spaces up on the 7th floor.... Really enjoyed myself. and now staying in Redmond at Marriott, I miss the hotel Sorrento already.. :-) Thanks for making meetings a... More 

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Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 20, 2015

We had an unexpected trip to Seattle. Called the hotel and was told they had one room, in the Penthouse. Quoted rate for a suite for a high rack rate that I cannot find on website then discounted. Nice room, bad internet, meeting room next door very intrusive until 7-8:00 PM. Jetted bath but the shower flooded no matter what... More 

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Washington
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

We last stayed at the Sorrento on our wedding night 20 years ago, and when we decided to take a quick getaway to Seattle last week, we decided to relive some memories. It was a great decision and our only regret was that we waited so long. The staff was kind enough to give us an upgrade, and even left... More 

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Seattle, Washington
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 28, 2015

We decided to stay in town on a whim last night and were fortunate enough to get one of the last two rooms available! The room was small, but SO elegant and so well appointed the size really wasn't an issue - especially for one night. The live music in the Fireside Room was a lovely way to cap off... More 

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