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Extended Stay America - Atlanta - Kennesaw Town Center

2.5 of 5
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3000 George Busbee Parkway, Kennesaw, GA 30144
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Extended Stay America - Atlanta - Kennesaw Town Center
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57 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 25, 2015 via mobile

We spent 1 night here. Check in was quick and the price was reasonable. It is on the opposite block of the new KSU football stadium so it's a prime location for staying after a game. We had a kitchenette and requested a few items such as plates, cups etc which come standard with the room. Grabbed a few included... More 

Helpful?
Thank TravellingWhicters
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you for taking the time to write such a great review of our property. I’m so glad to read that we were able to accommodate your needs with our convenient location, grab-and-go breakfast and our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Greenville, South Carolina
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 12, 2015

My husband and I stayed here as a transition during our relocation. Our room was clean and the staff was super friendly and helpful -- especially the general manager Lorna and Tekeidra. They went above and beyond their normal duties to make sure we were well taken care of and comfortable. We were covering the cost out of our own... More 

Helpful?
Thank hollysc66
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you again for taking the time to write such a great review of our property and staff. I’m so glad that you found our hotel to be a good value and enjoyed our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Kennesaw, Georgia
1 review
1 of 5 stars Reviewed July 10, 2015

So when my family booked this hotel, the website for the 3000 busbee location said this hotel had a pool, it dose not. The service is all right but the internet is terrible, if you want fast internet, you have to pay, if you don't pay, it's stupidly slow, I can't watch Netflix and can barely watch youtube. It takes... More 

Helpful?
Thank Troy M
Manager_11525, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Hi Troy, Thank you for sharing your feedback regarding your recent visit. apologize that our hotel did not meet up to your expectations. I am looking into your concerns regarding the amenities and cleanliness. Your feedback is valuable as we constantly strive for improvement. I hope you will give us the opportunity to provide you with a better stay the... More 

2 reviews
4 of 5 stars Reviewed June 30, 2015

The front desk girl, Tekeidra, was so friendly and helpful. She went above and beyond and treated us nice and made our stay enjoyable. If you expect a 5 star hotel, you'll be disappointed but it's very clean and spacious. You have to ask for utensils, dishes, and pans if you want to use them though. We are visiting Kennesaw... More 

Helpful?
Thank Tomoko R
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you so much for posting a review of our property. Thank you for your kind words about our clean rooms and fully equipped kitchens. I truly appreciate your comments regarding our friendly and accommodating staff. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We... More 

Alabaster, Alabama
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 29, 2015

Last week, my work was spread out and I had to stay in three hotels over five nights. This week, all my work was in the Kennesaw area, so I was excited about staying in one place for the entire week.I normally don't stay in extended stay places, but thought I'd give it a chance and possibly use the kitchen... More 

Helpful?
1 Thank can_mover
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear your stay did not meet our company’s high standards. In response to your feedback, we will work to ensure we are thoroughly cleaning and inspecting rooms prior to guest arrivals. Additionally, I will be... More 

Erie, Pennsylvania
1 review
1 of 5 stars Reviewed June 22, 2015

when walking in the lobby, they had a phone to call to get in, then the front counter had a locking gate. as I was horrified by the smell. My wife asked were the breakfast if held, the gentleman pointed to a table appx. 6 ft. long by 2 ft. wide. the breakfast consisted of prepackaged muffins, granola bars and... More 

Helpful?
Thank propventures
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. I also want to apologize that our grab-and-go breakfast was not to your satisfaction. To uphold our company’s high standards, I will be sharing your comments with our housekeeping staff to ensure that your experience... More 

Orlando, Florida
Level Contributor
8 reviews
6 hotel reviews
4 of 5 stars Reviewed June 13, 2015

The hotel was clean and the rooms were comfortable and spacious. The location is close to a lot of great restaurants and shopping in addition to being next door to the stadium at Kennesaw State University. Everything about the hotel was great- except the internet. It was so bad I had to use my phone as a hotspot for our... More 

Helpful?
Thank Anna W
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled we were able to provide you with a home away from home experience. Please accept our apologies for the Internet issues you experienced. We plan on upgrading our Internet connections soon. Still, I’m so glad you enjoyed our comfortable rooms and convenient... More 

Lake Mary, Florida
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 23, 2015

We stayed at this hotel for 2 nights while visiting Atlanta on 2014 Labor Day weekend. Rooms are good and clean. Location of the hotel is good and it is close to I-75. But in case you are planning to cover almost all the famous tourist destinations in Atlanta including Stone Mountains prepare for a lot of driving because almost... More 

Helpful?
Thank topgun23
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you for taking the time out of your busy schedule to write a review about our hotel. Please accept our apologies that our location was not what you expected. Still, we are pleased to read that you had a good stay overall and enjoyed our clean and comfortable rooms. Thank you for choosing Extended Stay Hotels. We hope to... More 

Sandy Springs, Georgia
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 10, 2015

The hotel is average, it seem like the customer service with extended stay hotels are getting worst with there customer service. The yound lady that checked us in was really rude. But other than that, it was ok. I would not stay there ever again.

Helpful?
Thank Evangelist S
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize that our staff did not provide you with professional customer service during your stay. In response to your feedback, I have discussed your comments with the team, and I will be retraining our front desk staff to make sure each guest is treated with respect. I really appreciate... More 

Chickamauga, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed November 12, 2014

Clean..Great value...The staff is what makes this the place to stay on the north side. They will go out of their way to make sure you are comfortable. Hands down, a good place to earmark. you won't regret it..

Helpful?
Thank naterman22
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you so much for sharing your experience with us. I am proud of our team for making your stay comfortable. It is great to read that your room was clean and that you found us to be a great value. Thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

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