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Extended Stay America - Atlanta - Kennesaw Town Center

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3000 George Busbee Parkway, Kennesaw, GA 30144
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Extended Stay America - Atlanta - Kennesaw Town Center
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Extended Stay America - Atlanta - Kennesaw Town Center
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50 reviews from our community

Traveler rating
    17
    17
    9
    3
    4
See reviews for
6
7
8
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lake Mary, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel for 2 nights while visiting Atlanta on 2014 Labor Day weekend. Rooms are good and clean. Location of the hotel is good and it is close to I-75. But in case you are planning to cover almost all the famous tourist destinations in Atlanta including Stone Mountains prepare for a lot of driving because almost... More 

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Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you for taking the time out of your busy schedule to write a review about our hotel. Please accept our apologies that our location was not what you expected. Still, we are pleased to read that you had a good stay overall and enjoyed our clean and comfortable rooms. Thank you for choosing Extended Stay Hotels. We hope to... More 

Sandy Springs, Georgia
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 10, 2015

The hotel is average, it seem like the customer service with extended stay hotels are getting worst with there customer service. The yound lady that checked us in was really rude. But other than that, it was ok. I would not stay there ever again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize that our staff did not provide you with professional customer service during your stay. In response to your feedback, I have discussed your comments with the team, and I will be retraining our front desk staff to make sure each guest is treated with respect. I really appreciate... More 

Chickamauga, Georgia
2 reviews
5 of 5 stars Reviewed November 12, 2014

Clean..Great value...The staff is what makes this the place to stay on the north side. They will go out of their way to make sure you are comfortable. Hands down, a good place to earmark. you won't regret it..

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you so much for sharing your experience with us. I am proud of our team for making your stay comfortable. It is great to read that your room was clean and that you found us to be a great value. Thank you again for posting your review. I do hope that you will return to our hotel, or any... More 

Kennesaw, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

For the quality of the room you are getting, it can't be beat. Clean and spacious with a great staff. I would absolutely recommend this place in Kennesaw over any other 2 to 25 Star on your list. I am a frequent traveler and stay in Kennesaw for several days every couple of months.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding your spacious room and our helpful staff. I am so glad to read that you would recommend our hotel to others. The staff and I would like to thank you again for posting your review. We look forward... More 

NC
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 11, 2014 via mobile

Rooms were average. If you are looking for something inexpensive and decent, this is your spot. Great location for resturants and bars. There is another location less than 1/4 mile away and they are I Pete opposites. The other location is a dump. If both locTionssgiw up, stay at this location.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to read that you appreciated our location close to restaurants, and that you found our hotel to be a good value. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
1 of 5 stars Reviewed November 4, 2014

Maybe the worst hotel I've stayed in. I'm an avid traveller and have stayed in 9 hotels in 6 different states over the last 2 weeks. I checked in last night, took a risk on hotwire for a better rate, and regretted it. Should have paid the extra money for holiday inn or any of the other options here. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize about the service you received at check-in. I discussed your comments with the team, and we are reviewing our customer service standards to ensure that your experience is not repeated. I would also like to apologize for the unpleasant odor and cleanliness issues in your... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 24, 2014

It was a little better than staying in a car, but not much. We were there for three days. For the entire three days the room reeked of curry. The smell was so strong that even spraying deodorizer and opening the window didn't help. We were on a business trip and we were only in the room a few hours... More 

Was this review helpful? Yes 1
Kennesaw, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2014

I stayed here for three nights with my family. During our trip, we stayed Holiday Inn in Asheville area and Wingate by Wyndham in downtown Atlanta. Among them, my parents love this place the most as the room is clean and they can cook their own food at the kitchen in the room. (If you are very peculiar about food... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed August 19, 2014

I had a few days in between moving apartments so needed a cheap short-term place to stay--I was hesitant about staying at this hotel at first since some reviews noted that it was smelly & rough but decided to give it a shot. I was surprisingly impressed with the room and staff. The room obviously isn't 4-star hotel like but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Ryan - We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding the cleanliness and comfort of your room. We are glad that we could exceed your expectations and provide you with a pleasant stay. Thank you again for your kind words. We would love to provide you... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 19, 2014

The room was okay, however it want not very clean. Dirty countertops In the kitchen, dirty bathroom door. The Hotel could use a slight upgrade. This hotel however is in a good location. I will probably not choose it again however

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Atlanta - Kennesaw Town Center, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our rooms did not meet your expectations. As this hotel’s manager, I can assure you that I have spoken with my team to ensure your experience is not repeated.... More 

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