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Embassy Suites by Hilton Atlanta - Kennesaw Town Center

Certificate of Excellence
3.5 of 5
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620 Chastain Road, Kennesaw, GA 30144
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Embassy Suites by Hilton Atlanta - Kennesaw Town Center
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438 Reviews from our TripAdvisor Community

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Traveler rating
    225
    117
    65
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    16
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133
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • Any
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  • All months
    (438)
  • Mar-May only
    (134)
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    (89)
  • Dec-Feb only
    (84)
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Pensacola, Florida
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

First, it was like walking into a convention when we arrived. Parking was an issue because so many non-hotel people are parking there to go to other businesss located in the parking area. There is no designated check-in area. The lobby was filled with people casually eating and drinking on the sofas and tables. We had a problem checking in... More 

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marietta, United States
1 review
2 of 5 stars Reviewed 1 week ago

did nothing about throwing my daughters baby blanket away!!!! they did not follow procedures on keeping items when left in rooms.... management was very poor in helping at first then tried to make it right but it was to late!!!!

Review collected in partnership with Embassy Suites Hotels

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Bobby C, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review

Hello Stephen E, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Itami, Japan
2 reviews
4 of 5 stars Reviewed 1 week ago

This time was our duty stay with many executives. Selected as best location near to our production site, transportation was very much convenient. Tour members were satisfied for complimentary breakfast, daily omelette had been our favorite meal. Expected to be the next stay.

Review collected in partnership with Embassy Suites Hotels

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Destin, Florida
1 review
3 of 5 stars Reviewed 1 week ago

The hotel's shower is terrible. I assume they have a water control on the amount coming out of the shower as no matter what "spray" you turn the dial, it will NOT give you enough water......it is very difficult to wash and rinse your hair. The couch looked like some animal had taken its claws to it. The hotel had... More 

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Evans, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I had to come to Atlanta last minute for our daughter's softball tournament. As we were en route, i booked hotel online. I reserved (2) Queen beds. I received a phone call later that day saying that they did not have any available but would offer me a king suite with a pull out at a lower... More 

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Chicago, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

All the staff were wonderful. Emma at reception was outstanding, friendly, helpful and responsive. I felt bad that I didn't bring $ down to breakfast, eve reception to tip the staff there. They were working so diligently and were so friendly! Seconds after plates were finished they were scooped up by the staff with a smile. WOW. I was there... More 

Review collected in partnership with Embassy Suites Hotels

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Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Based on my experience and opinions, this is a hotel I would not recommend. Issues with check in, cleanliness of room, etc. The breakfast buffet on weekends does not have sufficient seating. Staff makes concessions, but then does not honor what was offered. Again, my opinion is this is very overpriced for location and amenities.

Was this review helpful? Yes
Bobby C, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review

Hello BackSeatPilot, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

Saint Louis, Missouri
Level Contributor
112 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in June. When we arrived, the hotel parking lot was very busy and it was super difficult to find a spot. Once we did, we got checked in quickly-the lobby was nice as well as the restaurant and seating area and they do have a happy hour. The room was nice. There was a sitting room with... More 

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Cincinnat, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The staff is excellent, friendly and helpful. The the condition of the furniture is awful. The leather couch was peeling away, I refused to sit on it. Great coffee machine in the room, but they were out of paper cups.

Review collected in partnership with Embassy Suites Hotels

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Kennesaw
1 review
1 of 5 stars Reviewed 3 weeks ago

Yes, you read that right. I had fleas in my room and ended up with 13 flea bites. I did change rooms but my room keys didn't work correctly thereafter. There were internet connectivity issues each night which made me struggle to work at the hotel. Lastly, my room was not restocked with towels by housekeeping on the same day... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Bobby C, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review

Hello Joanie L. I want to apologize for the unfortunate experience that you had at our hotel. Please know that the health and safety of our guests is of the utmost importance, and is always a focal point of our operations in order to continue providing our guests with a great experience. I want to assure you that we take... More 

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