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Holiday Inn Express Hotel & Suites Kailua-Kona

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75-146 Sarona Road, Kailua-Kona, Island of Hawaii, HI 96740
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Holiday Inn Express Hotel & Suites Kailua-Kona
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84 Reviews from our TripAdvisor Community

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Traveler rating
    47
    30
    3
    2
    2
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14
52
8
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Lombard, Illinois
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Parking was a little tight because the property is downtown. Service was great and the room was very nice. You need to keep your room key in a card reader for the A/C to work. (Get two cards and let it run.) You need your card to get from the common area to the room area and fitness center. The... More 

Was this review helpful? Yes 1
Saratoga Springs, Utah
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

My flight landed in the morning, and I went to the hotel to see if I could simply leave my bag with them until check-in, but they went ahead and checked me in! At 9am! Everything stayed fantastic from there. Everything is new, in good condition, clean, and quiet. I was on the first floor (every traveler's fear, right?), and... More 

Was this review helpful? Yes 1
Nixa, Missouri
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Be sure you put your parking pass immediately in your window. The meter maid service is vigilant. The front desk attendant took credit card for the parking fee ($10 per day) but didn't give me the paper parking pass. I didn't realize I needed one not having been here before. We got a $40 parking violation ticket almost immediately but... More 

Was this review helpful? Yes 2
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Good price for quality. Very clean rooms and a convenient location to shops and restaurants. Would plan to come back here again. Staff very helpful and friendly with directions and suggestions of attractions to see.

Was this review helpful? Yes 2
Cambridge
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This Holiday Inn exceeded our expectations! Location was central and convenient-- across the street from the farmer's market; a short walk from the shore; the McDonalds across the street was welcome after a late night snorkeling trip! Amenities were excellent-- Spacious room with microwave and mini fridge. Plenty of parking. There was coin laundry, gym and a swimming pool, though... More 

Was this review helpful? Yes 1
Delray Beach, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was so perfect for our first stay in Big island. The room was spacious , clean and neat. Bed was comfortable and we had a good sleep after a long day. The staffs were very friendly and they handled our delayed flight situation with ease. The breakfast was served early and it was good. Decent price for the... More 

Was this review helpful? Yes 2
Pahoa, Hawaii
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were super excited to stay in this new hotel, located in a prime location in Kona. The rooms are big, the decorations are nice, and overall the room was clean. However, we were unhappy with several aspects of our visit. First of all, the room was supposed to come with a refrigerator and it was missing. We asked at... More 

Was this review helpful? Yes 3
curtisc759, General Manager at Holiday Inn Express Hotel & Suites Kailua-Kona, responded to this review

Aloha, First I want to thank you for choosing our Holiday Inn for your stay. I am very sorry we did not meet your expectations and seemed disorganized. As an IHG hotel we pride ourselves on guest satisfaction and a comfortable hotel. We will use your feedback as a lesson to improve the quality of our hotel. We value you... More 

Gardnerville, Nevada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first visit to the Big Island and Holiday Inn was our home for the first four days of our visit. Every person on staff from desk clerks, to maids and breakfast staff were exceptionally trained, friendly and very helpful. Everyone went out of their way to accommodate us from extra towels to special room requests. Breakfasts were... More 

Was this review helpful? Yes 1
Fremont, California
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We landed on Big Island late evening and wanted a place to take a nap close by to the airport. We got up early and explored the Volcanoes national park next day before heading out to Maui. Pros: - Proximity to the airport - Early breakfast - Breakfast service - Cleanliness - Free parking Cons - AC unit was not... More 

Was this review helpful? Yes 2
San Jose, California
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I loved our stay here. The room was super clean, the staff was very friendly, the breakfast was very good. We stayed here 4 nights before shifting to a hotel in Hilo and then a resort on a different part of the big island. We were out exploring most of the time, so the hotel room was... More 

Was this review helpful? Yes 6
curtisc759, General Manager at Holiday Inn Express Hotel & Suites Kailua-Kona, responded to this review

Aloha! Thank you for taking the time give us the extensive feedback about our hotel! We are happy to hear Arrielle and the staff were very helpful during your stay! We enjoyed having you as our guest and look forward to your next visit! Mahalo, Christopher General Manager More 

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