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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay
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1,255 Reviews from our TripAdvisor Community

Traveler rating
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    486
    244
    93
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
See the most recent reviews
Vacaville, California
2 reviews
3 of 5 stars Reviewed November 14, 2013

Room 1425 is the best view right over the light to view manta rays -- and "enjoy" the music from Rays on the Bay. Fortunately, the music was enjoyable and didn't go too late at night. The hotel itself was certainly older, but the room were clean and beds comfortable. However, the amenities in the upgraded suite were very disappointed... More 

Was this review helpful? Yes
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Ruthsadventures, Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our friendly staff and unique Manta Ray viewing! We appreciate your comments from your recent stay. We have recently added some key players to our management team, and are in the process of reviewing many of the... More 

concord,nc,usa
Top Contributor
111 reviews 111 reviews
55 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 11, 2013

OK, its an older hotel. The staff more than makes up for the age. From check in to check out, staff was 5 star. pool was very nice, water slide was fun, and the rays, wow, so cool. Breakfast was quite good. as a SPG Platinum member we were upgraded to a superb view.Resort fees, yes pesky, but still all... More 

Was this review helpful? Yes 2
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha CarolinaTraveler, Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our wonderful staff and unique Manta Ray experience! We appreciate your comments, and have shared this with our management team for review. We do have two new chefs who are committed to creating innovative menus which take... More 

smithfield
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 10, 2013

Once you get pass the lobby it's all down hill. The rooms are old and not very clean. Unless you valet park you will spend a lot of time walking to your vehicle. I would never recommend this place. I glad I only booked one night. I can't wait to get out of here.

Was this review helpful? Yes 1
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha peter t, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please know that our new Director of Engineering, and the rest of our management team, is reviewing our maintenance needs to determine how we can enhance our beautiful Resort, and improve on all our... More 

London, United Kingdom
Top Contributor
50 reviews 50 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 8, 2013

As you arrive at the hotel and walk into the reception area with it's fantastic views of the coastline expectations for a great stay are high. Regrettably this just wasn't the case. We were down the end of a long dark corridor on the 6th floor. The room itself was ok and the laundry across the corridor proved useful. The... More 

Was this review helpful? Yes
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha John M, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful views during your recent stay! We sincerely apologize for the inconvenience you experienced during your stay. Please know that we are revisiting the hours of operation for all our outlets, so that we may better... More 

Caldwell, New Jersey
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 7, 2013

This hotel is dated and could use renovation. Not quite Starwood caliber. It is like something from 1970. The corridors are dark and weird and confusing. Hard to find the key slot in the door. The place is massive with no beach. The grounds are nice and Rays was OK. The staff was nice and professional. The location is a... More 

Was this review helpful? Yes
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Buytheshorts, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful grounds and friendly staff! We sincerely apologize for the inconvenience you experienced during your stay, and have shared this with our management team. Please know that we do have a new Director of Engineering, who is... More 

Brooklyn, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 6, 2013

The property was absolutely beautiful! The pool was huge with a big waterslide. The black lava rock on the beaches and the landscape was breathtaking. It was confusing finding our way around at first due to the layout, but the color coding helped. We were upgraded from a partial ocean view to a full ocean view for our 30th anniversary... More 

Was this review helpful? Yes 1
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha gilaro, Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our beautiful Resort, Manta Ray views, and helpful staff! We are so pleased to hear that you were also able to enjoy the rest of our unique Island during your special occasion! We appreciate your comments and have... More 

Newcastle, Australia
Top Contributor
66 reviews 66 reviews
36 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 5, 2013

We read many reviews on TA before selecting the Sheraton. The decider was the resorts close proximity to the Manta Ray night snorkel, and the Manta Ray views from the ocean front rooms. On arrival, the Resort did look architecturally chunky with concrete, which was pretty much the style of the 60's, however once you enter the grounds and the... More 

Was this review helpful? Yes 2
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha C0nstantlyOnTheG0, Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our beautiful grounds and Manta Ray views! We appreciate your comments, and have shared this with our management staff. Please know that we are revisiting many of our procedures currently in place, as we look for ways... More 

Bowie, Maryland
Top Contributor
62 reviews 62 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 4, 2013

The Sheraton Kona has the most beautiful location that makes for a quiet and restful vacation. The rooms are a bit dated but clean and comfortable. The breakfast buffet was part of a special rate for our room and was very good with many choices. Be sure to get it rolled in your room rate (and really watch the price... More 

Was this review helpful? Yes
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Bowiememe, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful location and facilities! We appreciate you sharing your comments with us, and have shared this with our management team, for further discussion on how we can enhance our guest's experiences. Thank you again for your review.... More 

New York City, New York
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 4, 2013

If we had kids, this review might have been different, but as a fairly young couple on an anniversary trip, one night was plenty to give us the idea of the resort and then be glad we were moving somewhere else. The Sheraton gets a huge boost from its beautiful setting, and its proximity to the big manta rays at... More 

Was this review helpful? Yes 1
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha happycamper519, Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our beautiful grounds and wonderful location for manta ray viewing! We appreciate you sharing your comments with us, and have shared this with our management team. Please know that we have recently brought in a new Chef... More 

Kailua-Kona, Hawaii
2 reviews
5 of 5 stars Reviewed November 4, 2013

We had a great week at this hotel. Was clean, friendly and helpful staff, free self park. Rooms large and newly updated with a lanai. Free self parking was a plus for us since most of the other hotels in the area we looked at charged 20-30 dollars per day to park there. This hotel has a huge pool with... More 

Was this review helpful? Yes
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Kelsey W, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our wonderful rooms and friendly staff! We are so pleased to hear that you also took advantage of our unique Island! Thank you again for your review. We hope to welcome you back to the Sheraton Kona... More 

Hotel Review Summarization

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Breakfast buffet(4)
  • Parking lot(4)
  • Pool area(4)
  • Shopping center(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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