We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
GreenLeadersSilver level
Sheraton Kona Resort & Spa at Keauhou Bay
Professional photos View all
Browse nearby
Sheraton Kona Resort & Spa at Keauhou Bay
Write a Review

997 reviews from our community

Traveler rating
    307
    382
    194
    79
    35
See reviews for
257
494
42
40
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (997)
  • Mar-May only
    (213)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (316)
  • Dec-Feb only
    (272)
All months
There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
See the most recent reviews
Oakland, nj
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2014 via mobile

We just finished our stay, in fact we are on the plane flying home to nj. We really enjoyed our stay, the room was fine, a typical hotel room, but with a nice balcony. The people were all nice and friendly. We missed the orientation, so we didn't figure out til part way in that there was a shopping plaza... More 

Was this review helpful? Yes 1
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Jeff F, Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our wonderful location and friendly staff! We sincerely appreciate your comments, and have shared this with our management team. We have recently brought in two new chefs, who are creating innovative new menus which take advantage... More 

Somerset, UK
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 16, 2014

this was a lovely resorthotel near Kona. A pleasant lei welcome at reception after a long flight from the UK. Once we had located our room (which was somewhat challenging...) we were very happy with our lovely room. Very good size with a huge very comfy bed. Lovely complimentary kona coffees and fruit teas as well - which i needed... More 

Was this review helpful? Yes 2
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Gemc100, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful views and comfortable rooms! It is wonderful to receive such positive comments from our valued guests, and we will be sure to share this with our team! Thank you again for your review. We look forward... More 

Zurich
Contributor
12 reviews 12 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 15, 2014

Were here with my wife while our honeymoon.... Bad choice :/ Since entering the hotel we felt us not well trated, even SPG. It starts already with the parking boys who began to stress up that the front-zone is only for unloading the luggage...even we did his job by our self. At the frontdes we weren't really welcomed as in... More 

Was this review helpful? Yes 4
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha A TripAdvisor Member, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced, and have shared your comments with our management team. It is disappointing to hear that you feel you were not treated well, as we value each and every one of our guests. We are in the... More 

Lexington, VA
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 14, 2014

This resort has great views of the ocean and countryside. The pool area is excellent. The breakfast was great and the service is excellent. The staff went out of their way to answer any questions that we had. If you are in the Kona area this is the resort to stay at.

Was this review helpful? Yes 1
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha OldGolfer0, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful views and helpful staff! As we strive to achieve excellence in customer service for our valued guests, it is wonderful to receive such positive comments. We sincerely appreciate them, and will be sure to share them... More 

Bloomfield Township, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 13, 2014 via mobile

Only one restaurant is open in the evening. The food is just okay. Trust me if you have to eat here every night, you will be very disappointed. The menu is limited and everything is mediocre. We went to several other resorts for the food and service. If you want a excellent dinner try Browns Beach House!!! It is pricey... More 

Was this review helpful? Yes 1
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha dsg55, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and have shared your comments with our management team. Please know that we have recently brought in two new chefs, who are creating innovative new menus which take advantage of our local farm and sea... More 

New York City, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 12, 2014 via mobile

Fair food, scenic locale, good prices--and a wonderful special events staff; Noni who truly loves her job--and our 10-year old twin girls relished their time learning hula and making leis. On the down side--the lanai smelled of raw sewage, that took two days for the desk to respond.

Was this review helpful? Yes 3
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha M M, Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our Resort's cultural amenities! We sincerely apologize for the inconvenience you experienced during your stay, and have shared this with our management team. Please know that we have initiated a preventative maintenance program recently which was... More 

Phoenix, Arizona
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 12, 2014

Seems to be an older resort but one which is being well maintained by Sheraton/Starwood. Take time to enjoy the full range of amenities offered here, including the beautiful ocean-front pools, as well as the unique areas to be explored up and down this side of the Big Island. We could've used more time here, but will visit again if... More 

Was this review helpful? Yes
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha TimzTraveler, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our wonderful Resort amenities during your recent stay! As we strive to achieve excellence in customer service, it is wonderful to receive such positive comments, which we will be sure to share with our team! Thank you again... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 12, 2014

I had paid for Ocean front room - received a mountain view room go figure. Reception staff rude. Have stayed in cleaner , 2 star accommodation much better than this. The location was good but doesn't make up for the average accommodation. I think overall the building is old and so is everything else. This is definitely more of a... More 

Was this review helpful? Yes 2
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Julie D, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and have shared this with our management team. Please know that we are in the process of completely retraining all our staff with the most up-to-date Starwood Hotels & Resorts policies and procedures, which... More 

Toronto, Canada
Top Contributor
57 reviews 57 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 12, 2014

Stayed at the Sheraton over Christmas for 3 nights with our adult kids. The positives - good sized rooms with comfortable beds. Good closet space, gorgeous view (we had ocean front rooms), nice view from the restaurant with incredible surf! Extremely helpful concierge!!! But other then that - the less then positives are more numerous and i wouldn't really recommend... More 

Was this review helpful? Yes
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha JGWL, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful views and helpful staff! We sincerely apologize for the inconvenience you experienced during your stay, and have shared this with our management team. Please know that we have initiated a preventative maintenance program recently which was... More 

Derby, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed January 11, 2014

We stayed for 2 weeks over Christmas and New Year. As has previously been posted a car hire is essential if staying here for more than one night We had a 'mountain' view room which turned out to overlook the tennis court. The cleaning of the rooms was poor, we had a dead coach roach on our patio for 4... More 

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Kona Resort & Spa at Keauhou Bay? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Pool area(4)
  • Parking lot(4)
  • Breakfast buffet(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, BookIt.com, Expedia, Cheap Tickets, Starwood, TripOnline SA, Hotels.com, Odigeo and Tingo so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#2 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Business Hotel in Kailua-Kona
#6 Romantic Hotel in Kailua-Kona

849 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (553)
Viewed
Bathroom (15)
Viewed
Hotel & grounds (189)
Viewed
Room/suite (61)
Viewed
Dining (26)
Viewed
Pool/beach area (85)
Viewed
0:12
Videos (1)
Viewed
View from room (71)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
Other (102)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (287)
Viewed
Amenities (56)
Viewed
Mountain View Room (30)
Viewed
Ocean Front Room (21)
Viewed
Pool (41)
Viewed
Restaurants and Bars (37)
Viewed
The Hotel (102)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
View from room (1)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay